office representative

administrative assistant

material handler

mailroom clerk

office assistant

Canon Business Process Services

A typical working day for one out of three employees at Canon Business Process Services, including management, at the AIG Berkeley Heights, NJ location:
1. Conduct personal business on mobile devices
2. Play with personal iPad, which is set up and plugged in at desk as if it were a work monitor, directly in management’s line of sight
3. Watch music videos
4. Quit working at 4:30 pm and chat with management until 4:57
5. Read a paperback novel and do nothing for six of eight hours. Sitting directly next to management. 
6. Conduct real estate broker business on Canon time.
I admit I've sent a few texts and checked the weather or news on my phone for a minute here and there like most HUMANS; however, I worked diligently to improve process efficiency on the inventory audit I was hired to coordinate. I enjoyed my new job at Canon and put forth my best effort – perhaps there was long term opportunity with this company.  I cleaned up the integrity of the inventory audit data which was left to me in a complete state of disaster - it was clear that my predecessor could not even navigate Excel, let alone manage a hundred thousand data records.  
Why my predecessor was hired remains a mystery to me, however, Canon allowed me to assume his identity and use his badge for 3 weeks until I was actually issued my own personal ID badge.  I never did receive my own credentials for logging into my pc or various systems I had to utilize. I worked and used the ID of a terminated employee who was not even the same skin color as I. 
For my efforts, I was terminated due to clocking in at 8:01 twice and 8:02 twice. There is no leeway with Canon's fascist time clock system. Clock in one minute late from lunch or in the morning more than three times and your manager receives an automated email to begin termination paperwork. No discussion. My manager claimed to have two conference calls with the upper management/HR that ordered my termination, in an effort to convince them that I was doing an excellent job on the project and punching in 60-120 seconds late a couple of times was not an issue. No luck. Cut and dry, gone. I was informed that that if everyone clocked in 1 minute late every day, then the client would be paying for a fraction of an hour, for which the employee was not actually there to provide service. The hilarious thing is that after all of the hourly employees dutifully punch in right on the nose at 8:00 am, they all run to the kitchen or cafeteria for a good 15-30 minutes for food and social time.  Now I’m not Stephen Hawking, but my calculations indicate that 7 employees * 20 minutes paid breakfast break immediately after clocking in = 2 hrs 20 min of Canon subsidized recess. For one day. I was terminated for being 1 minute tardy.
The sad truth is, the dedicated employees who loyally punch in during the 300 second window that Canon allows are costing the company far more than the average commuter who misses the window by 60 seconds due to heavy NYC area traffic. And the answer to the traffic dilemma is to leave 10, 15, 20 minutes earlier right? Well plan to sit in your car for 10-20 minutes until 7:57 am because Canon also has a ridiculously strict policy against punching in early. God forbid this company actually treats their employees like professional adults rather than elementary school children. I would wager good money that the folks who support and enforce the fascist time clock system are salary and therefore do not have to abide by its rules.
Canon does not hire people. They hire social security numbers. If you choose to work for Canon, you choose to be a number in a mathematical equation, not a human being.  
This company is a joke and I sincerely hope that the decision makers (who never met me once) that ordered my termination despite my quality work, suffer miserably when they find themselves out of work one day.

To start off, WIS was by far the worst place of employment I once held for the following reasons:

1) While competitiveness on the job can make a healthy atmosphere, forcing employees to fight against each other continuously for hours is, however, not so great. When I worked for them, there had been two teams: Team A and Team B. Team A consisted of all A+ counters (those who could hit the intended CPH goal for the store and then some) and Team B had been made up of new employees or those not quite meeting the CPH goal. Unfortunately, my manager forced Team B to fight Team A in order to gain more hours, which never happened. I had been a member of Team A and irritated me to know end to see how unfairly Team B members were treated and how little hours they were actually given (some members of Team B racked up as little as five hours a week or no hours at all, for several pay periods at that). 

2) Paid travel time? Hardly. WIS only paid travel time after the 1st hour of travel on the destination trip and only for the 1st hour of the returning trip. The pay was minimum wage as well. Often more than not, most jobs where no more than 45 minutes away, which eliminated any paid travel time. 

3) I ended up having to keep a highly detailed log of my own hours, down to the exact time I left the meeting spot to when we reached the store and when we began counting. WIS was notorious for cutting pay where it is due. At the end of each pay period, I would have to total out all of my hours and to make sure I had been paid adequately for each category (there are 3 pay categories for WIS): wait time, travel time, and count time. 

4) Once my crew began to grow in numbers due to more staff needed for larger counts, the transportation between sites (meeting spot and store) became positively abysmal. The work vans were so poorly maintained that the vans often times broke down on route to our destination, which caused the first van to drop off its passengers and equipment at the store and then go back to retrieve the rest of the crew. Furthermore, my department had been refused another van, which forced my crew to stuff as many people into the 15 and 12 passenger vans as possible, with those meeting at the store picking up what was remaining. It got to the point where no one could even fasten their seatbelts with the amount of personal items, crew, and equipment cramped into the vans. I finally gave up and started driving myself to the stores with zero reimbursement from WIS. 

5) WIS training, if you can call it that, was in no way preparation for the real thing. For training, we were given the 550 scanners and asked to scan bar codes on a poster with only a few items.... Then they proceeded to shove us into the real store with the 750 scanners and pretty much left us to sink. Had it not been for some helpful co-workers and simply playing with the many functions of the 750, I would have never gotten the hang of counting in the various environments I encountered. 

There are many, many more reasons while I deplored my time at WIS, there was, however, one good thing about working there: my co-workers. I was able to meet some the nicest and most helpful people that I still keep into contact today. That was the only pro, though.

It will sound great at first: the pay is enticing because it's almost a living wage for the area, and the job seems easy, but the management is completely incompetent and chases off anyone who is remotely capable of doing the job because it makes them look bad.  Most people at this site got their job through nepotism or because the company got a tax break to hire them.  If you ever wonder why worker's comp claims take so long and get so screwed up...this place is why. 

This site is just a room with no windows, and that gets old fast.  If your coworker is a smoker or loves to overdo the body spray, it will be a constant smell that you can't get away from. It always stinks of whatever food people are eating in there (because they don't use the lunchroom, because the reps at the site don't make you feel welcome at all and give you sideways glances for using "their" lunchroom at lunchtime).  Management will make you feel like you can't take breaks because they think all the downtime you have waiting for the old, slow system  to do things equates to a break. 

You'll definitely need a break.  Be ready to hear constant gossip and backstabbing about the reps and your immediate coworkers, and be ready for every little thing you say to be turned around on you to make you the bad guy.  If you must work here, do not share even a single tidbit of personal information or be ready for it to be twisted into something ridiculous by the following week (remember that game Telephone where you all sat in a row and whispered something to your neighbor and passed it on, and by the end of the row it was completely different?  Yeah, it's like that.)

Most of the reps don't care about their jobs and like to come in and laugh about how they did a bad job with people's claims because they don't like them.  It's not really funny that people get paid 40-50k a year to make an injured worker's life harder, but apparently you're supposed to be "professional" by sitting there and laughing and agreeing with them.  If you don't kiss up, you'll be accused of bad customer service because it seems like the contract for this place is hanging by a thread (job security = nil).

The paper wasted here is astronomical and no one cares to take the simplest steps to help reduce it.  Same goes for the postage costs.  Literally one person could do the job of the three that are on site, if anyone at the company had any computer skills or knowledge to implement efficient practices.

As an added bonus, there is NO advancement here unless you're a recent grad, and even then you're probably only going to be successful if you're related to someone who already works there.  A trained monkey could do this job, so you won't be gaining any transferable skills no matter what they lie and promise you when you interview.  Don't waste your time.

This was by far the worst job I’ve ever held. Seemed like you had to be a managers pet to stay here. Well I’m not much for office politics so this definitely wouldn’t work. First off, these managers are super lazy, especially the older woman in her 70’s who acts more like a child. I did an amazing job and always made sure to do my job. Hence why they were so threatened. Two ppl quite before I did, so I know now why. They’ll sabotage you if they feel  like you’re a threat to their position . From day one this older lady started with bullying asking personal things about me that weren’t related to the job at hand . But I played it cool... just a rude miserable individual. Probably dealing with a lot of personal issues. The other manager was even worse. I literally asked for a week for a work phone. I had to use my own personal for the position, which made no sense, when a phone was given to a new hire who started two days prior to me. 

Furthermore, she was threatened by me as another employee tried to take her position, so I can understand why she felt some way about my work habit. And, this was mentioned to me by another employee who trained me for a day or two at a different location. He told me two others left for that reason. The job is so simple my six year old niece could do it. It’s the managers who create a difficult culture for new hires. Eventually, ppl will find out and will fire them for their shady ways. Due to the lack of advancement in this company good moral ppl ( giving them the benefit of the doubt) will act out of character to save themselves. Very sad. 
Lastly, I was asked to work at a different location every time the higher ups came to tamp from New York so we were out of the way and this manager verbally told me that. I don’t know if this came from the director but that was very shocking. I should have quite that day.  Honestly, these ppl have no future anyway so I can see why they’re so protective about their positions. You don’t need to think to do. Easiest money you could even make. I’m glad I’m financially well off I don’t have to compromise my morals for a counting job lol smh . FYI- do your job a go home there’s never any friends at work, it’s every man for themselves.

Do Not work here unless there is a whole new set of supervisors. The best part of working for Canon was the “clients” we are contracted out and working along side them was the best experience, they are the only reason I give it two stars. All of upper management is so out of touch with what we do and what the jobs are for. The job I interviewed for and the one I work are two COMPLETELY opposite jobs and it’s not that my position changed they just had no idea what I would eventually do. They don’t really know what anyone in my area does. Also the lack of response is insane to me, being on leadership and management roles in my other jobs helped me understand that yes they can get busy but when I have an issue coming up and I bring to your attention immediately when I notice and you don’t respond until a day after the date I told you I needed to know by and blame it on me when I gave you two weeks is ridiculous. HR is the same way, 2 upper management and a HR rep were on a email that they started, I responded asking a question and NOT a soul got back to me. They obviously do not care at all about their employees that aren’t their favorites and god forbid anyone ask about raises or getting work phones because we are constantly yelled at for being on our phones when in reality the clients are the reason we are on our phone. I’m constantly being texted or called and being asked questions but I’ll get in trouble if they see me on it. The only response you will receive is “It’s happening in the back ground” or “a lot of things are going on in the background” people have worked here for years without a raise while new people come in being hired at a higher pay grade. It causes so much tension and hate between employees and management it’s crazy and I really do think they are oblivious to it, maybe not all of them because one of them is actually very nice and does try but he gets shut out by the rest like not being told about all employee meetings until a minute before. If he was the Head Supervisor I feel like this would have been a completely different review. My biggest issues didn’t start until The new head supervisor started. 

A lot of 'promises' were communicated during the interview and onboarding process. Promises like "unlimited overtime potential," or "we want you to contribute to improving our systems and processes with the skills you bring," or "there are many opportunities to advance here."

Within about a month all of those false promises unraveled.
-OT was cut due to it being "not approved by our client" (Our client was never approached about OT requests).
-Instead of collaboration, management hired a former employee into a supervisor role (a position they did not hold previously), and instructed / allowed them to micromanage inventory activities.
-Qualified employees are passed over for advancement under the guise of "you haven't worked here long enough." Meanwhile, employees who have worked for the same amount of time or LESS, who have been vocal about their lack of experience, get promoted into positions of authority.
-Certain employees are told their children cannot be hired due to "conflict of interest," yet other employees children are given a free pass.
-Management will selectively and heavy-handedly enforce certain aspects of the EMPLOYEE HANDBOOK, such as dress code, but will scoff or make excuses for not enforcing other aspects, such as PTO or makeup hours. It's incompetent at it's best, and discriminatory at it's worst.

Lastly, don't ever expect a raise. The rate you're hired on for is the rate you will get, for the entire time you are in that position. Not only does the company practice wage compression (new employees hired on for more than tenured employees in similar or higher roles),  there are no cost-of-living or inflation-based increases, nor review-based raises. The only way to earn more is to get a promotion

•	Provided production support activities on high volume copy machines to include photocopying, document scanning, faxing, binding and finishing.
•	Performed daily troubleshooting and quality controls checks on copy machines to include paper restocking, clearing paper jams, replenishing toner and informing technicians of specific problems. 
•	Maintained records and office inventory supply list.
•	Calculated charges for jobs performed and maintained some billing logs.
•	Responded to and coordinated all service calls required by customer.
•	Managed daily operations of a site independently or with supporting team members. 
•	Provided training to new hires.
•	Ensured all quality and financial goals were achieved according to customer guidelines and regulations.
•	Completed site reports for customers and site management.
•	Implement and utilize terminal digital filing to maintain files; sort and files or shelves various materials 
•	Responsible for the handling, routing, pick-up and delivery activities of mail operation and the assignment and participation of tasks involving all activities
•	Received, sorted, and delivered all incoming mail, supplies and packages according to assigned floors and within established time frames
•	Wrapped, sealed, weighed, affixed postage and dispatched all outgoing mail/packages in accordance with postal regulations
•	Packaged and processed outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines 
•	Logged and delivered incoming/outgoing packages within established time frames
•	Organized and distributed supplies to customer employees as detailed in job requests
•	Performed facilities management functions to include furniture placement, heavy package lifting, and/or supply restocking. 
•	Other duties assigned by management

Salary, laid back work environment was nice, Was working on a cool microfiche project improving document images. There was a structured routine with mature immediate supervisors, was with trustworthy and safe people.
Cons	
Disgusting leadership, that gave us one day of training on a pretty complex procedure, and among the employees we had to figure out what the process was. The machines kept on malfunctioning, and Canons brilliant idea was to have the mechanic come all the way from California. Great way to save money, when we are in Albany, NY. In any case, they wanted us to process a certain number of fiche per day but the quality was terrible. Communication was non existent, and the building didnt even have a working water fountain. My immediate supervisor, who was trained and brought in like me, put in a lot of effort and time, and was great. But the upper leadership who is based in New Jersey and some other place, stops in every once in awhile, like they are the top of the world, giving us demands. And then all of a sudden, one day, they just said stop everything, the project is over. Bye. How old are we? Atleast have some common decency human to human.
Advice	
Communicate, when people spend their weekends and many hours trying to do your work, at least have the decency to communicate if there are any concerns. What is wrong with you when people put their heart and soul into this project. People are struggling out there and they are playing games with people lives.

Each day I would see what requests are from my clients in Lotus Notes, print, and respond to the requests. I would order offsite boxes for folders not in-house. I would make outcards for the requested materials and place in the box or in-house cabinet for a paper trail which corresponded to the online application AccutracXE.
I would update each folder for current data required including county, and state names. I would make proper paperwork to ship materials to clients, and update AccutracXE according to current location of materials. I would email my clients back to let them know the status of their requests. I would refile folders returned by updating data on AccutracXE for current location, and for current data. I learned how to use the application AccutraxXE to use for ExxonMobil folders. The hardest part of the job was locating the particular folders that the clients wanted especially offsite because you did not know how the information was entered into AccutracXE in order to find it. Plus most of the offsite boxes were not itemized so this made it harder to locate an folder. My co-workers were very nice to work with. The most enjoyable part of my job was when I completed a client request especially when it was 3-4 pages long. Management provided support when issues happened especially when I needed to Rush an request, signatures were needed to achieve the Rush.

This job was a total blessing while working there but I never felt like my job description was very clear. They put you where you’re needed here and there on any given day whether you are experienced or not in that position.  The training isn’t professional and they have you shadow someone who’s currently in that position for a bit then you’re off on your own. But that’s not too bad because the work you learn is EXTREMELY easy. A lot of content but once you’ve got it down it’s like muscle memory. But one huge con is that no one was ever on the same page. Even with others in my same job position. The guidelines and blue prints they went off of were always different than mine and others. That was due to not having a clear way of training each and every new hire the same way. No training guides just shadowing. I didn’t have anyone get upset with me for asking questions they actually encouraged it. I never had an issue with time off or last minute schedule rearranging. My boss and supervisor there were extremely kind. So understanding and easy going. All in all if you are easy going and enjoy learning multiple positions and need a super easy job. I say apply! If you are looking for an extremely organized workplace that has clear guidelines...this may not be the fit for you. 

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