restaurant manager

landscape technician

house manager

tractor operator

sous chef

Cape-Resorts-Group

This is a horrific place to work and am ashamed I was even a part of the Congress Hall staff.  They have damaged so many previous employees mentally, physically and emotionally they had to go as far as resorting to posting jobs on Indeed under “cape resorts” because Congress Hall has such a horrible reputation in the shore community.  Up until the day I left, I watched employees be mistreated and bullied to tears!  By their fellow co-workers!  Staff members would be afraid to make suggestions because either they are dismissed or told the idea wasn’t good enough.  If you were recognized for exceptional service by a guest that only put a bigger target on your back. No one was ever happy for one another. If they said they were it was fake. Then there is the management staff who are simply the weakest group of individuals I have ever been subject to in this lifetime. The term “open door policy” does not exist there.  If you do try and stop the endless cruelty and backstabbing amongst the staff to one another then it only makes it worse. The management staff are the weakest and the least qualified people I have ever in my career been subjected to working below.  Not a single person in management deserves their title.  Not a single one of them possess a skill or professionalism.  I honestly would be surprised if anyone of them have an impressive resume or even know what a “resume” is!  They definitely do not do background checks or drug testing or even psych evaluations on any of these department heads.  Why you ask? One example would be when a guest about 4-5 months ago walked in on a member of restaurant management doing drugs in the bathroom.  The customer contacted everyone who was anyone at Cape Resorts to make this known what she saw this person doing on property and nothing was done about it.  I’m guessing it will take an overdose and a play-by-play review on social media for anyone to do anything.  Which the reviews out there by guest speak for themselves and aren’t very flattering. Last year I saw too many really great employees leave because they realized this isn’t a healthy environment.  The other half that left were fired.  How do I know this?  Management airs everyone’s personal business. Even good employees who no longer work there still get poorly talked about by management!  Even if they have to make it up they find a way to slander a persons reputation.  My only conclusion use to be because they were miserable themselves and again hated seeing anyone happy or succeeding.  
If working at Congress Hall doesn’t destroy your “soul” mentally then you are sure to be broken physically in some way due to the place is falling apart. Literally I witnessed ceilings falling in the banquet hall hours before a wedding.  Wedding leaders (they are definitely not qualified coordinators so “leaders” the best title for them) no where to be found during the unplanned collapse either.  Staff would rig what they could or hide imperfections from guest best they could just to get through a shift or event.  
Working at Congress Hall did teach me something’s though.  It taught me that the people I surrounded myself around while on the clock were people I will never try to inspire to be nor would want in my life.  Whether they know it or not, employees at congress hall mold into the unpleasant products of their environment. 
The owner checked out years ago and it shows.  I hear he raised enough money for another new park though.  If you work at CH you have a good 3 mile walk from your car to the time clock so I’m sure you will pass it.

Most of the negative things you've likely heard about this employer are true.

Employees are valued to an extent, but "Job Work/Life Balance" is a myth as nearly every employee in this company (aside from the people at the very top) are overworked and underpaid. This is a company that sets unrealistic expectations on its employees without putting them in writing so that it can simultaneously penalize its workers for not meeting these expectations while feigning ignorance and asserting that the expectations were never there to begin with.

This is a highly toxic and volatile work environment with members of middle-management engaging in bullying tactics and open discussions about their dislike of employees that they are meant to oversee and advocate for, with the full knowledge and protection from Human Resources.

Human Resources does not exist to protect the employees or to foster a positive work environment and should be avoided at all costs if you are experiencing any form of harassment. If you find yourself the subject of harassment from a superior your only course of action is to silently endure it as Human Resources will actively campaigning against you and take the side of management in every case, regardless of the circumstances.

The Central Reservations department creatively routinely modifies its pay structure so that employees receive pay decreases year-over-year without realizing it. This department is overworked and undervalued. This particular department is also a hotbed for blatant toxicity and favoritism with a management team that sets expectations for perfection at an alarmingly high level while not being accepting of nearly any mistakes despite likely not being able to do this job themselves and setting new and ever-changing policies and standards of procedures every day.

Job security exists to a certain point but at the first sign of any disillusionment with the company, management facilitates conditions in which those employees are removed/forced out rather than any attempts being made to bring them back into the fold. 

Nepotism is a huge factor with this employer when it comes to job advancement AND job security. Dedication and quality work are often overlooked in favor of people with the right personal connections to members of upper management. 



A great place to work if you want to make a decent amount of money, although like most hotels you have to choose your position carefully. The management is both extremely helpful and unhelpful depending on the day which speaks to a huge inconsistency in the flow. Some Managers are really paid to sit around on the computer relying on supervisors and entry level positions to pick up the slack. Like a lot of companies the best workers are often relied on too heavily that it breaks their morale, this past year a lot of people left and that further broke morale. Management rarely steps in unless an emergency situation is unfolding so as the amount of people diminishes it falls upon the lowest of positions to continue the standards of the company with less and less people. That in itself served to break at least my morale, spending less and less time in my social life while having to spend more time at work. All in all probably a good company to work at since most companies tend to not even care about their workers and i've seen truly good managers there who care about their employees, and the people become like a family after awhile but the stress of the job often overshadows that, with a bit more structure in their management and flexibility this company could become truly great.

Congress Hall has a strong reputation and presents itself well externally, but the internal experience does not always reflect that image. Management often feels inexperienced, leading to unclear expectations and employees being asked to take on responsibilities beyond their role without proper support. Communication from HR can be limited, particularly when it comes to important decisions affecting employees. Additionally, the company appears to prioritize cost-cutting over investing in its staff, which impacts both morale and overall effectiveness. With more experienced leadership, improved communication, and a greater commitment to supporting employees, this could be a much stronger workplace

Work hours varied sometimes ending at midnight. I would log into my station and connect immediatly to Maestro and the phones. From start to finish I was flooded with phone calls regarding our various properties providing excellent customer services and assisting customers in their vacation planning.

I honed my computer and phone skills greatly during my time at Cape Resorts Group. Each phone call and customer was different, keeping me on my toes and requiring me to have detailed knowledge of everything our company provided. Customer satisfaction was number one, I would do whatever it took to keep them happy.

My co workers were great to work with. They offered a helping hand getting me up to speed on the process and teaching me the details of all Cape Resort Groups properties and services available.

Hardest part of the job was defusing hostile situations and customers. As I mentioned before customer satisfaction was the highest priority even when being yelled at.

The location of Cape Resorts Group is Cape May, NJ. It is a beautiful town filled with amazing restaurants and located on the Jersey Shore. The best part of this job was absolutely the location. My office was located in Congress Hall, one of the oldest resorts in America and a stunning building to walk into each day.

Get into work in the morning and check how much of the product was used the night before from service. Then produce anything that needs to be made. Once the interns come in to work, pass some of the work load onto them and help them with anything they need. Show them new techniques, new recipes, and get them comfortable working in a kitchen. 

This was officially my first head Pastry Chef position so I learned a lot. Managing the schedule. creating plates for the restaurant, BEO's and any other functions that were brought to me. Being creative with different flavors and recipes.

Management all worked well together helping each other with any issues brought to them. 

Co-workers really help make a great kitchen fun. Everyone had a great attitude and there was a lot of fun and games being played while also getting the job done. 

Hardest part had to have been finding Staff to help out with the pastry department. During the off season it was hard to find help so I was doing all of the wok load myself working long hours.

Having the freedom to create new dishes and play around with new ideas was great. The interactions with both FOH  and BOH made the job worth while and building friendships with these individuals.

I have maintained my working relationship with Cape Resorts and Congress Hall since working for the company over the summers in high school. After moving away from the area after college- I returned about 7 years ago and began working in the social sales department. The workplace culture was social and engaging, which really taught me valuable skills in forming relationships with guests and my co-workers. I will be forever grateful for what I have learned working here, it has provided me in the last 6 years the opportunity to grow both my career and knowledge of the industry. The Management I have worked closely with has provided me with mentorship and guidance with my best interest and career growth in mind. Like any job (especially in the hospitality industry) there are always going to be bad day/ bad weeks and management with whom you don't always see eye to eye with- but in working here I have always found that those situations are quickly brushed aside by the positives.

Just like every company has its pitfalls, Cape Resorts does too. However, the benefits FAR outweigh the bad. Majority of the staff is very friendly and helpful, willing to train and work as a team.  Management does what they can even, when under stress, and genuinely do good by their employees.  I've gotten to witness various jobs at Cape Resorts, mainly the food and beverage departments.  It seems like it's either feast or famine when it comes to staffing levels, and the holidays can be very stressful as they get extremely busy. But once you get past the day, the job continues!
The biggest plus is that Cape Resorts (Congress Hall, Virginia, Beach Shack) is year round! There's not much of that in Cape May County, and if you are a good worker, they will do their best to keep you happy as long as you aren't afraid to actually talk to your manager. I've seen too many people not take the time to actually talk about a perceived problem that could have easily been fixed.

Very unreasonable hours &   It’s mandatory  You work holidays also weekends . No breaks unless you smoke then you can get 4-5 cigarette breaks a hour no joke half the staff always outside smoking im  convinced them some don’t ever go inside .shady upper management that are super sweet to the guest but to the worker they think you’re there servent it’s sad. The guest congress hall brings in is very rich also very stuck up & will complain bout everything. I said yo to a co worker Across the room to assist me laying food on the table but apparently yo is super offensive lol whole table got up and demanded I got fired and wanted the meal  Compt . Excuse me is also offensive .. I got fired for asking if I could get dinner at 10:45 waited till we wasn’t busy . Please don’t work for this company you will loose your mind & pride

It's one of the bigger employers in Cape May, because of that they can offer great group benefits if you qualify at the test period. Business is pretty steady considering it's location at the shore. 
Unfortunately upper management/ownership is not interested in truly investing in their workforce. 
They set unrealistic expectations and are completely out of touch with the current state of events. Middle and lower managers are fired on a regular basis for no apparent reason or they leave because of how disorganized everything is. 
High standards exist in theory but are not implemented on a daily basis, hence there's no cohesiveness or a sense of supportuve team environment. 
This lack of consistency coupled with the lack of support /tools to succeed for any employee at any level unfortunately creates a very chaotic work environment, even as the potential is great. 

Top Job Titles	Average Salary
Restaurant manager 6 salaries reported	$24.83 per hour
Landscape technician 1 salary reported	$25.00 per hour
House manager 10 salaries reported	$15.00 per hour
Tractor operator 2 salaries reported	$18.50 per hour
Sous chef 3 salaries reported	$76,667 per year

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