medical assistant

x-ray technician

patient representative

radiologic technologist

center manager

CareNow

People you work with are great but the management is awful. There is no way to gatekeep patient numbers. Meaning if 100pt walk through the door in 12hr period, you will have to see them in that time. Usually as a single provider coverage. Cuts second provider hours consistently. They could be MI, laceration repairs or anything, doesn’t matter. You could be working 15hrs a day since 12hr is not enough to see that many patients. They allow walkins until 8pm (last second) meaning you could have 15patients waiting, some of which could be non-urgent and they will accept more patients. Doesn’t leave you time end of the shift to finish charting. No system in place to roll over non-urgent pt to next day. They will still complain about the wait time after you seeing 40+ patients. You also have to finish queue notes and labs on top. They do not allow additional admin time for charting. But when chart review comes around, they will complain that you did not chart properly, even though they put you in that situation and do nothing to protect you from medical errors. They care greatly about patient reviews but won’t do anything to help you achieve it or execute it to reality. They will tell you in meetings to use many guidelines when making diagnosis, chart properly, followup and educate patients during visits but gives you <10min to do so while wanting you to meet their number of 4-5pt/hr requirements. Unrealistic expectations are in place to pretty much set you up for failure. Very difficult to meet bonus eligible numbers. Not a great place to work if you care about the license you worked hard to get and believe in quality care for patients. They care about reviews and how they look to the world, but does not care about you as an employee or does not ensure quality care for these patients. There is not even a water dispenser in break room for employees. Never offers company funded meals for staff. Keeps all profit to management. No proper guidelines in place for trainings/CME. However, great staff to work with. That’s one great thing (best) thing


My time at CareNow started fantastic. I worked hard, made the best audit scores in the market and continually put my work before myself. I was constantly praised and promised that great things would come my way if I was patient.

I was patient, and patient, and patient. And the promises were never fulfilled. 

Over my year at CareNow, I went from being an extremely grateful employee to have the opportunity to work in the urgent care facility and have the opportunity for overtime to make my bills, to a run down shell of my former self.

That’s the problem though, I should have never had to work six 14-15 hour shifts a week just to make my bills. I was grossly underpaid for the work they expected a front desk rep to do all while never being given a break. In my year of working at CareNow, I can count on one hand the amount of lunch breaks I was relieved for. 

In the beginning of August, I started setting boundaries to protect myself and when I started calling management on disrespecting my (reasonable) boundaries, they began to say I was not a team player and was very selfish.

I also would like to point out that the management of CareNow needs to be revamped. I would say their management follows in the typical line of corporate America, but it doesn’t make treating your employees in a narcissistic manner okay. Management could never settle on a policy, always degraded you no matter how well or bad you did, continued to make empty promises and when questioned would either lie or say that we, as employees, don’t have the right to question them due to chain of command.

The last thing that made me leave was the favoritism that was shown in the CareNow system. My manager would constantly make excuses for all of my coworkers when they would call out on average once a week, or showed up two hours late. However, it seemed if I ever made the slightest mistake it was simply because I was lazy or not wanting to be a member of the team.

I could go on and on, but the moral of my CareNow story for you is to avoid at all costs.

My typical day at work consists of scheduling patients, sending reports, calling patients to remind them of their appointments, gathering medical records, assisting other people in operations with their daily tasks.
From working both in the clinic and at the corporate office I have learned to develop more people skills by being surrounded by a diverse group of patients and coworkers. 
As far as management goes, I have always had a very positive relationship with all the managers I've encountered since working there both in the clinic and office. I have always been comfortable talking with them for any concerns I have had and I feel like they have always been helpful when I needed it most.
My coworkers at the office have been nothing less than wonderful. They are like a second family, and we have great team work. In the clinic, sometimes we struggled with working together because not everyone had the same work ethic that I believe I present, but all in all, the nurses, doctors, techs and fellow patient reps were pretty easy to get along with.
The hardest part of my job would probably be trying to find an even balance while working with others because not everyone is a team player, and not everyone works the same way as far as pace, multi-tasking, etc. It was also a struggle adjusting to different patient personalities, but that was something I was able to improve on over time.
The most enjoyable part of the job would definitely be the relationships I have built with nearly all of my coworkers. I have been able to make lasting friendships, even with those no longer working for the company. I also had the opportunity of working in the same office as my older sister throughout this last year I have been there and that's really been a blessing for me.

READ THE REVIEWS BEFORE YOU APPLY FOR THIS COMPANY (Wish I did) Your day starts with a lobby full of patients to deal with yourself.  There is always call outs, you are left to sink or swim and majority of the time you are drowning as the mangers will no help out. Regardless on how reliable you are, on time, take extra shifts, never call out, you will not be recognized. You are to fend for yourself, there is no breaks and no lunches.  The mangers say they will send help, but help never arrives. 

When it comes to your employee review, after all the work and sweat you have done, you are cut down, and say your work was fair.  Your managers will not go the extra mile to recommend for you for an extra raise. This company works on numbers as we were told by the area practice managers. You are supposed to take the abuse of patients as they will not step in, and your safety and mental health is not important. There is no security, and if you push the safety button to call the police because it is life threatening, you will be reprimanded by managers. 

I say MANAGERS because in 18 months we went through 7 managers who quit.  I believe that has a lot to say about this company.  In the past I was told HCA was a great company, but that is not the case here in NV. You can stay here and gain experience, but keep in mind it is not a safe place to work at regardless of the site you are sent to, since all locations are the same.  

It was always short staffed from front desk, to back office MA's and not enough techs.  So everyone was always calling in sick due to stress or being run down to the ground.  I hope this issue is resolved some day because some of the co-workers are amazing people who do not deserve to be treated so poorly.

Care now in Las Vegas is one of the worst places I have ever worked. I have heard the opposite of other states they operate in. I just don't think that the Vegas Market got the memo that this was supposed to be a good place to work. Since the day they bought urgent care extra, they have consistently broken most of their promises. There are many times I feel that the upper management has no clue as to what they're doing. Even the providers have no respect or faith in upper managements ability to solve simple clinical/administrative issues. I mean, we have startup and shut down instructions for an x-ray machine that we don't use on the wall as our reference. We are required to enter the same information into multiple outlets for their convenience.  We are consistently under staffed. We are rarely fully stocked on supplies. You are required to attend a monthly meeting at 6:30 am, and if you happen to work that day, your shift went from 13 hours to 15+ hours, but its ok, we get a 30 minute break.... maybe. Even if you worked the day before and. It is sad because the job and the patients are amazing. The company is a joke. I don't believe these urgent cares should reflect on HCA as a whole because I have heard amazing things about HCA.

If you want non competitive pay for a job in which you have the work load of 2+ people and are constantly reminded that you are replaceable, this is the job for you!

Oh and there are a couple of days where we have to clean the clinic... after a 13 hour + shift....

THE GOOD:
The job itself is easy. Benefits are nice. They recently implemented a quarterly incentive bonus. Schedule is flexible (although usually posted last minute).

THE BAD AND THE UGLY:
If you're looking for a company with opportunities to advance, look elsewhere. The only way to get promoted is to be buddies with someone higher up or get so many HR complaints that they want to hide you away.

Staff is punished for low patient volume by having hours cut, working other roles, or being sent to work elsewhere. Expect to be trained and working in roles outside of your job description with no additional compensation.

We haven't been able to take lunch breaks for two years. Now lunch is suddenly required because they "can't afford to pay us".

Communication with employees is poor to nonexistent. No one bothers to send an email with updates on pertinent information or protocols. Management is rarely in the clinic and only shows up to gossip and complain about other employees and managers.

This company shows time and time again that it doesn't care about the safety or wellbeing of its employees. Don't expect any issues you bring up to be addressed. Management from the top of the Nashville market down needs to be reexamined. Corporate employees are even worse and act like they walk on water.

Working 3 12 hour shifts a week is nice, if you like to constantly be texted on your days off to cover shifts at your center or one of the other several centers in the KC area. The turnover rate is pretty high and it is due to little pay for an abundant amount of work. Working the front desk can be both easy/laid back and stressful and challenging. Due to long wait times you can't control, people not providing the paperwork they should, and having to due several things at once it can be a challenge. It wouldn't be so bad if one was paid what they deserve. The management definitely could be better in the respect of promises being kept and not being expected to cover other people's shifts. Corporate and upper managment are no better and couldn't care less about both the patients nor the employess, all they see are dollar signs which is typical of corporate. But when it comes to being a healthcare facility patients should be the first thing cared about. The employees care but higher up than us they couldn't care less, and this goes for all HCA facilities not just CareNow. Unless you really need a job with a decently flexible schedule I woulnd't bother.

Clinic work- it becomes routine after you adjust to the work requirements/environment. Depending on location- Very busy and because of this- Frequent Overtime (seldom get off when scheduled). Underpaid when salary is compared to other facilities. (I made more as a GVN then I do here after 8yrs experience). A Lot of Favortisim (which will affect advancement). Staff competition against other locations (often aggravated by management). The hardest part of the job is the scheduling (can be scheduled as long as 13.5 hr shifts) combined with frequent OT (add 1-4 hrs to your 13.5 hr shift, i.e. 7:30a start and clock out at midnight if you're at a busy location, and its flu season which increases patient volume, pray you're not scheduled to be back the following day for another 13.5hr with 7:30a start).  It is NOT easy on work-life balance especially if you have children. LOTS of staff turnover (because of what I stated above). Very "cliquey". The best part is- It looks good on your resume, and you have ALL kinds of patients (babies to elderly, work accidents, sick, mental health (at times), etc). They also have a good onboarding process and typical training for back office staff is 4 weeks, can be extended if you feel you need more), benefits are nice, health insurance a little pricey with most places you can go being under the HCA (parent company) umbrella. For Dallas tx that includes other carenow's and medical city hospitals. 

I have almost been working at CareNow for a year and it’s clear that upper managements only cares about their metrics & patients. Employees comes close to last when it comes to “care”. They (Upper management) claims this bonus that you get if you meet all these requirements, when in all honesty it’s almost impossible to reach with the factors and inconsistencies that play a huge role in the bonuses. I’ve been working here for a yr and have never received a bonus… ever. That should tell you something. Little to no room for growth. Definitely should pay more with the amount of BS we deal with. Also should hire security with the amount of rowdy patients you get. Be warned this place has a high turnover rate for a reason. People are BURNT out. Start giving out awards , start bringing food to the clinics, switch up the pay .. something for people to feel appreciated. But instead you get lectured about metrics and how bad our numbers are — THINGS you can’t control. Sometimes you barely get a lunch , even worse you’re scared to go to the bathroom with the possibility of walking in to 15 people waiting for you to get back. So short staffed you spend most of your days working 13 hr shifts with no lunch , break checking in 60+ people by yourself & they expect you to smile , be courteous & you can’t even fuel your body properly. 

I worked for CareNow a couple years ago, multiple locations throughout DFW. The worst 8 months of my life. You are expected to be there before sun up till sundown, if you’re the opener and closer that means getting there at 7 am and leaving whenever the last patient leaves- due to inappropriate amount of staff in the front and back office, patients waited a ridiculous amount of time, and that means you will leave work anywhere from 9m-1am. Christmas and other holidays are awful bc they allow limited staff and wait times go up to 8+hours. you get a half hour break which is cruel considering you’re a slave for the company and are there more often than home. Management is horrific, they don’t help and give you unreasonable amounts of work to do- and you better get it all done if you don’t want other employees (front desk manager and clinic manager) to scold you like a child. I was unemployed for 3 months after I was fired and it was the best news of my life. Pay was ok, would rather be paid less and work elsewhere. I remember one week, without me saying I was ok with this, worked 5, 12 hour shifts. I’m not a nurse nor a doctor, there’s no need for a front desk agent to be there that long, chained to a desk while your managers leave as soon as the clock strikes 5. 
If you have a family- don’t work here. If you’re single and don’t care about being taken advantage of- work here!

Top Job Titles	Average Salary
Medical assistant 535 salaries reported	$23.96 per hour
X-ray technician 974 salaries reported	$30.86 per hour
Patient representative 236 salaries reported	$20.31 per hour
Radiologic technologist 102 salaries reported	$35.08 per hour
Center manager 65 salaries reported	$80,144 per year

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