salesperson

account manager

branch manager

sales consultant

customer service representative

Carhop

I worked for UAC which is the finance company for Carhop. When I was offered this position not only was I grateful but excited . I had been laid off from my previous employer after 7yrs due to company downfall. Started working at UAC and two weeks out of training it was pretty much downhill from there. I had a Mother of a customer come into my office to payoff her son's account whom she had just lost to an act of senseless Gun Violence. I contacted a manager for assistance as she wasnt authorized to discuss his account but she had his death certificate and newspaper clipping as proof. Not ONLY DID IT TAKE 15MIN FOR A MANAGER TO COME ON THE LINE TO HELP ME THIS MANAGER BASICALLY SAID "SHE IS NOT AUTH TO SPEAK ABOUT THIS ACCOUNT I told him she is is mother and has proof. He basically said "Well she isn't authorized so." After going back and forth with this manager I finally made the decision to accept her payoff scanned proof and provided her a receipt and correspondence that the account was paid in full.. I was livid. There are a lot of issues with this company from lack of Empathy to  Lack of communication from all areas of management made the job difficult in addition to the clientele of customers thinking that you owed them something also made the job difficult. Company doesn't follow policies and procedures but quick to let employees go who worked their butts off to achieve the far fetched goals. These policies and procedures need to be revised with a fine tooth comb and not covered up by hiring more managers from the outside who have no clue as to what is going on. After 2 years of constant abuse from customers and fellow UAC ACCOUNT MANAGERS and lack of support from management I had had it and resigned. If you wanna work for a company that doesn't value their employees and their hard work then go ahead and apply but if you value your character as a person then don't put yourself through it. ITS NOT WORTH IT. O and forgot to mention that this dealership Sells cars to people with no drivers license no stable employment etc. I have never known any company to finance anyone with no stable history of employment. Every month it was at least 5-10 deals that resulted in Impound which affected your goals on a daily weekly and monthly basis. The most enjoyable part of my job was meeting some really nice people from all walks of life and helping them and them appreciating my help.

I started as a carhop at the age of 16 the summer was hard and the winter was crucial trying to compete to see who would get the most hours. Getting yelled at to make sure everything is perfect when you are doing everything you can to please your managers. 6 months into working I began floating around the store which means I became a cook learning what came on everything and how to make them to make my carhop life much easier. Then 8 months into being at sonic I learned the heart of the store which is called the pas-threw. Basically this is where all the food is given to you by the cooks to give to the carhops at a timely manner neatly packaged. At the age of At the age of 17 I became a crew leader running the shifts keeping low numbers and continuing to impress my general manager and supervisor. On my own I learned everything I needed to know about running the store. A few months before I turned 18 in November I was given my own store key and was now a certified manager. With the crazy responsibilities and being younger then everyone there and being there boss was difficult. When I finally turned 18 I began to take Co-Manager classes every Saturday for 3 months. I was looking forward to it I was promised so much. When I finished my class it was my time to shine I got certified but the owner of the store doesn't want to make me a Co. I know I'm capable of great things and I know there are a lot of great opportunities for me and growing through sonic has made me realize i'm capable of anything. At 17 i ran the store by myself I closed by myself and on occasion I opened it. I loved my sonic experience but that was my high school job and now i'm looking for a place to work and to show how good of a worker I truly am.

Management is always down your throat shoving unrealistic sales goals at you while not providing the support or training needed to accomplish the numbers they want. And CONSTANTLY MICROMANAGING EVERYTHING YOU DO (the number of calls you make, if you know the script down to the word, if you follow a call script). They're pretty shady honestly, they dont care about the customers they claim to want to help. I was constantly berated and compared to employees who had worked for the company for years. I had my job dangled in front of my face for months and after giving my 2 weeks because I found a better opportunity after being told I had to hit a 70% closing goal for approved customers or that i would be fired the following month. I was told they were taking my notice effective immediately and to pack my things and go. I worked for the company for almost a year and a half. In that time I went through 3 managers and one time was left to run the store by myself after working there for only a month and for a second time with only the help of another sales person for almost 3 MONTHS! WITH NO HELP! One time I had a disagreement with my manager and was called "useless" I went to HR and was told to just do what my manager said regardless of my personal feelings about a situation. Would not recommend working here unless you really need a job.

I’ve worked on and off as a sales person and branch manager for carhop since 2019. When I first started here, it was really great and I truly stood behind “helping people drive” I learned a lot of awesome sales skills here.  My store manager and team were amazing people. However, this year the company seems like it’s in a tough spot as they laid off and closed several stores throughout the company. My biggest gripe with carhop now is the lack of appreciation, benefits and incentive to sell. There’s no bonuses anymore. They didn’t give out a cost of living increase this year and even tacked on additional work to those who remained with the company without additional pay. I know several people here in the company that do someone else’s job/task without being paid extra. On top of that, you’re held accountable for your own goals while being asked to do someone else’s job. 

Carhop, I know you can do better than this. Take care of the people you decided to keep on before they realize there’s better opportunities out there. 

Everyday you came into work, you knew you'd have to be ready for the busiest day ever, it was always exciting and challenging and you always have to stay on top of things before they started piling up. Id put a headset on and take and order while bagging food for one customer and making drinks for another. Answer questions and bring whatever people needed to them. I'd always say I loved my job just not the people, as in the customers. Some of them were absolutely horrible, but sometimes we'd treat them horribly, just because things got so stressful inside. I used to pull 400 dollar hours with one other person up front and a cook and still be able to stay in the green. But they would have to know what they were doing, I've had 200 dollar hours with more people and our times were passed red. I learned a lot of things from these people in the year and a half I was here, people came and people left. We did have a lot of corruption with upper management but our general manager fired them as quickly as he could. I loved it here.

A typical day at work included a very wide range of responsibilities. I would prepare drinks and ice cream, take the customers orders, make sure each order went to the correct place with the right beverages, clean prep for the next day, and close the entire front of the store at least two days a week for three years. As my first job learned how to get along with co-workers, satisfy the customer, to train new employees, work quickly and efficiently, multitask, and handle situations appropriately. The most difficult part of being a carhop at Sonic Drive-In would be not having benefits and few advancement opportunities with the great management crew at this successful store. The best part of the job I obtained at Sonic would be the environment and the tips I would receive from customers.

As a District Manager, my role is both challenging and incredibly rewarding. Every day brings new opportunities to lead, problem-solve, and support my team in achieving their best. The leadership team here is outstanding—they are supportive, always recognizing our accomplishments, and providing the guidance we need when we fall short of targets. I appreciate that the company values transparency and creates a culture where growth is encouraged.
What stands out to me the most is the balance between a laid-back atmosphere and a strong drive for success. It’s a place where I feel trusted to lead, while always knowing there are opportunities to develop and grow, both personally and professionally. The support and resources provided make it clear that the company cares about its people, and I feel proud to be part of this team.


A typical day does not exist at CarHop!  Every day is different and that is part of what I love. 

The teamwork is fantastic!  Every department works as one and although there are 50+ stores plus a corporate office, it still feels like a family environment.  I never feel as if I don't know who to reach out to for help, direction or to simply bounce a question off of.

This is a fast-paced workplace and one must be ready to multi-task and move quick.  However, even though its busy, it is not stressful.  

Like any customer serviced based business, our customers can be a challenge.  But our staff is trained well to work with the customer as opposed to against and listen versus respond.

THe culture is fantastic and the management truly wants people to be successful!

My opinion... Run as far away from even applying for this company. I have never been treated as poorly by a company as this one. 

I learned... The company does not follow its own "core values". They do not care about the lower employees, only upper management. 

Hardest part of the job... The pay is sad joke. Extremely under paid compared to other auto sales dealerships. You are required to work on the phones(like call center calling, DAILY) and not for just this location. This corporation does not care about ANY lower employees, except Branch Managers and higher. 

A typical day at work... Workplace culture is impossible. Listening to the Branch Manager in Murray, UT, daily being extremely inappropriate. 

It takes 3 to 4 weeks to actually get hired. 

 By the way, I was one of the Employees of the Month when I did quit.

The start off pay is good with all this benefit and not required essentials. The values of the company was cleared in the beginning. As more in depth you are into the company, things flipped. You began to see the real intention of the company and the not required essentials becoming the required essential then pushing you to established that without intention of increasing compensation comparing to traditional dealership. Sale=commission. Not at carhop. 

Management team overall needs more training or reconstruct the ladder chain. A manager going kick it with staffs and profanity speaking towards his or her staffs. Fist bumping like they are homies. Leaving their branch looking like a dumpster. Kind of management you want to be under?

Top Job Titles	Average Salary
Salesperson 53 salaries reported	$20.51 per hour
Account manager 51 salaries reported	$19.88 per hour
Branch manager 85 salaries reported	$67,835 per year
Sales consultant 13 salaries reported	$19.27 per hour
Customer service representative 27 salaries reported	$19.35 per hour

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