recruiter

recruiting coordinator

senior recruiter

client services manager

specialist

Cielo Talent

So I hope I can display all the good, bad and indifferent opinions I have after having worked here for some time now. We will start with the good:

Pay is competitive. As you know we all talk in the “office” and after speaking with other recruiters both internally and across other companies I’d say what I made at Cielo was competitive. 
401k matching: I think starts fairly quickly after joining the company and signing up. 
Work life balance: depending the team you work on the work life balance can be very very good. If I had appointments or needed to get my spouse from work it was typically not a problem. 

Now the bad
Time off: they will absolutely sell you on the “unlimited PTO” which we all know is more of a tactic for a company to save money on paying out PTO when you leave and it’s been proven that people take less time off when this type of policy is in place. I personally took less than 17 days off (including sick time having Covid) in an entire year and was told I was abusing the PTO policy. Whatever you do do not take the unlimited PTO policy for what they say it is because it’s not all that. (Their handbook says to take 15 days) 
Training: absolutely atrocious, we always have trainings set up typically biweekly or so but it’s taught by those who can’t answer questions about what they are training. It was closer to being a meeting that could have been an email. In our team chats you would have recruiters ask for help on something they don’t know or haven’t done in a while and 99% of the time they would be ghosted. In all my time I never once saw a DL or CSM chime in to offer to guide. 
Truthfulness: it’s been very obvious that this company has been doing MASS LAYOFFS. During the first and second layoffs I continued to ask my boss if I should be looking for internal opportunities or have to worry about my position. I was assured EVERY time that I had nothing to worry about and we still had to ask for permission before applying internally which she would not approve if we did ask. Well here I am now with no job due to being laid off. After the layoff notice I start applying for internal roles because I thought the company was still a good place to work and wanted to continue working with them. Well I was very very wrong. Went through several interviews with hiring managers being assured I would be contacted back whether it was a yes or a no. None of the positions that I interviewed for contacted me back even on my last day of employment. These are the kind of things that I would be counseled as a recruiter for if I did to a candidate so why treat your internals that way. 

 

Great flexibility in working from home. They hire a lot of people without higher education which makes it a great place to get varied experience without needing a college degree. The company is going through a huge transition right now where they are loosing a lot of experienced recruiters and leaders who are getting offers of 10k -17k more. They are years behind on talent management and have no clue what they are doing on the subject hence the hemorrhage of experienced talent to competitors. The majority of directors and VPs lack ability to mold and develop leaders and are only focused on their next career move. In the past 3 years many jobs were shipped off to Central America and the Philippines and that didn’t go very well. It’s nice having them work day shift while US team sleeps but leaves much to be desired with zero influence in coaching the overseas employees. Cielo is absolutely a place that will promise promotions to keep you because it’s convenient for them and not deliver. It’s very common to blow smoke up employees rears so they can squeeze every last amount of productivity out of you before you come to your senses and go elsewhere. The people I have worked with have been great, but unfortunately Cielo kept loosing contracts so we were all sent to other teams. You’ve got to be flexible and OK with switching teams each quarter if you’re going to survive Cielo. Bonuses haven’t been paid at more than 50% for 5 years so don’t count on that. Despite the the all company updates touting “a record year despite the pandemic” that money didn’t make it to the employees that kept the ship running when they furloughed half the company in 2020 and cut the salaries for the rest of us remaining. They do provide stellar IT support and do invest in quality technology for their employees.

What is the best part of working at the company?
I would never want to work in the RPO space with them, there was nothing positive about my experience with them! When they are acquiring hospital TA teams, they should allow people to interview for leader roles and not just go with what the incoming hospital already had! 

What is the most stressful part about working at the company?
The lack of support from my direct manager! No recruiter should hold a hiring manager load of 47-50 people, over 70 requisitions and 8 hospitals. They require weekly reports and calls with hiring managers, in addition to keeping up with current candidates! It was impossible to do and for 6 weeks, I stressed my concerns only to be told “rearrange your calendar”. Then magically put on a verbal warning because I wasn’t able to produce the “requirement” which at that point we weren’t supposed to have metrics and goals to hit until January 2023, put on a verbal in November 2022. Keep in mind, I asked for goals, metrics and every benchmark we would need to achieve when we transitioned over to Cielo in October 2022. We were told business as usual! 

Not only until I was mentally burnt out, was when a solution came. For 7 weeks I never received any help that made the situation better! I am also not the only one that was experiencing this. A lot of talented and seasoned recruiters have left because of the chaos and mismanagement. 

I never leave reviews like this!

What is the work environment and culture like at the company?
Not sure what the rest of Cielo is, they seem to have an inclusive culture! The RPO side of the business does not promote the Cielo culture of help or support! 

What is a typical day like for you at the company?
Not the work/life balance! Was working around the clock and on weekends to accommodate their demands. If I had a manageable workload, like 20 hiring managers instead of almost 50, I would’ve been okay!

What is the best part of working at the company?
o determine the best part of working at a particular company, it's important to consider your own priorities and values, research the company's culture and reputation, and speak with current or former employees to get a better understanding of what it's like to work there. Different people may have different perspectives on what makes a company a great place to work, so it's important to find the right fit for your own needs and aspirations.

What is the most stressful part about working at the company?
It's important to note that what is stressful for one person may not be stressful for another. Additionally, some level of stress is common in most jobs and can even be motivating. However, chronic and excessive stress can have negative health effects, so it's important to address and manage workplace stressors when they arise. Many companies offer resources and support for employees dealing with workplace stress, such as employee assistance programs, stress management workshops, or counseling services.

What is the work environment and culture like at the company?
it was great. The work environment and culture at a company can vary significantly from one organization to another. It's influenced by factors such as the company's industry, size, leadership, values, and mission.

Among the laundry list of the worst things that I could say about Cielo Talent, they participate in company-wide layoffs about every 6 months or so for North American employees. A large part of my team was laid off only to be replaced just a few weeks later with people making just as much money as they were. When asked why these particular people were let go, all of the Directors and VPs just said "There were a lot of factors that went into it," without actually explaining anything to anyone. We could not find one single connection- pay, performance, personality -that indicated why those particular individuals were chosen. 
Additionally, on my account anyway, people are constantly in fear for their jobs, demeaned by upper management, or just outright ignored. There's almost no support after they got rid of middle-level management because the managers are running crazy dealing with clients and the directors just don't care.
Talking with other team members, pay his erratic. Some of us are making close to six figures while the rest of us are making half of that amount. There was no thought put into anything with this company.

If any positions or a potential career with Cielo interests you, I highly recommend exploring their opportunities based on my experience with them. I came to the RPO along with my client when they entered the platform partnership. With a great deal of experience in Shared Services and recruitment outsourcing, I had high expectations that were met and exceeded.

A typical day in one of these positions is going to vary based on who you work with and their recruitment preferences but there are a variety of services provided. A day could involve anything in the full cycle process from requisition creation to sourcing or campaigning. This employer truly allows you to apply and develop your skills and abilities. The workplace culture is collaborative and I cannot speak enough of the software, tools, and resources they offer employees such as continued learning and growth opportunities.

I know I sound like a robot, but honestly, I just want to provide my impression to help someone else make a more informed decision! When I was making the move to Cielo, I sought out as much feedback as I could so I hope to pass on the knowledge I have now.

I spent five years at Cielo, and it remains one of the most rewarding experiences of my career. I joined as a Recruitment Specialist and progressed through multiple roles—Pod Captain, Senior Talent Consultant, and Delivery Lead—which reflects how strongly Cielo supports internal mobility and recognizes performance and leadership potential.

I worked with inspiring, highly capable leaders who challenged and supported my growth. The environment is fast-paced and client-focused, yet collaborative, and it provided deep exposure to enterprise talent acquisition, stakeholder partnership, and team leadership across complex programs.
Like many global organizations, Cielo has gone through periods of restructuring. While those times were challenging, leadership was transparent about business decisions and made genuine efforts to retain strong, driven employees by finding internal opportunities where possible. Consistent performance, adaptability, and ownership are clearly valued.

I left due to relocating to the United States, not because of the role or culture. I would gladly return to Cielo if given the opportunity. It’s an organization that invests in its people and rewards those who grow with the business.


I have personally been happily employed at Cielo for a few years now. I love my coworkers, my clients, and my candidates. However, the stress level and volume has increased astronomically since 03/2020 and only continues to climb, but the relative financial compensation hasn’t/doesn’t. The initial selling point that drew me into Cielo was the ability to work from home, and there weren’t so many of those opportunities back then (pre-COVID), and the stress level was minimal, so the less competitive financial compensation was personally less bothersome. But swinging it back to the positives, my colleagues that I interact with daily are some of the best professionals I have ever worked with, and Cielo has really mastered functionally operating a remote global organization. I think the greatest area of opportunity for the organization would be more competitive financial compensation that directly corresponds with relative increases in take-home pay for its employees, especially those whom supported “essential” clients through COVID and continue to support those clients through the post-COVID boom.

I was first hired as a TAC (Talent Acquisition Coordinator) but ended up performing the duties as an Interview Specialist which was a great experience...awesome Sr. TAC and Delivery Lead, extremely effective, quality training, and a fantastic team of co-workers who were all very supportive. It wasn't until I was "promoted" (lateral move, no raise) to another team, still as a TAC, that my nightmare began. The team had a very cliquey vibe with the delivery lead being very partial towards certain of her team members. After a short amount of time of being on the team, I learned that inclusion and support were not the norm and I felt as if asking questions were frowned upon which caused a huge level of discomfort. The training I received from one of the Sr. TACs was subpar at best which when coupled with her duplicitous personality caused friction. When this behavior was reported to People & Culture via a "how are you acclimating to your new role" survey, my responses were discussed with my delivery lead instead of them reaching out to me. Overall, while it's great that employees are able to work remotely with flexibility, the workload is too heavy and the pay is very low.  

This was a great job in my mid 20's (23-28)  I was promoted multiple times, and I felt valued for my individual talents and needs.  I was given opportunities to work from home, and the company became more flexible with work-life balance as time went on.  Had I stayed, I know I would have more opportunities for advancement, but I went back to school for a different career.  There were times I felt the hourly compensation did not match the expectations and stress of the position, and there were times I felt like my manager turned her shoulder when her team was clearly drowning. BUT same manager was later willing to admit her part in the stressors of our team which I really respected.  I just don't think a desk job was ever enough to quench my creativity and energy, but I can say the job was interesting enough to stick around for 5 years!  Some office drama, but you will find that everywhere, especially in a company that tends to pull in more 20-somethings just launching their career and learning professionalism. 

Top Job Titles	Average Salary
Recruiter 5 salaries reported	$69,600 per year
Recruiting coordinator 3 salaries reported	$19.67 per hour
Senior recruiter 3 salaries reported	$72,833 per year
Client services manager 10 salaries reported	$100,680 per year
Specialist 5 salaries reported	$15.72 per hour

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