operations officer

court clerk

community health worker

automotive mechanic

administrative assistant

City of Baltimore

As the Education Deputy Director it was my responsibility to provide leadership, oversight and support in develop programming, policy and procedures that would reduce recidivism & support victims of violent crime & and promote community integration. As Deputy Director I was tasked with building relationships with service providers such as mental health, substance abuse, child & family services, housing, social services, school systems, and individual schools and to assist direct care staff to advocate for youth & families to meet their level of need and educational goals.  Additionally, I am responsible for the coordination educational and family support services of youth in our program that were recently released from detention.  Working with Clinical Coordinators, Youth Development Technicians and our current liaison with BCPSS I develop strategies to engage OSK youth in education and reduce disciplinary removals; focusing primarily on overage and chronically truant youth. I assist in developing individualized behavioral interventions that address problem behavior that utilizes the youth’s family, DJS case worker, and OSK case worker to reinforce standards of behavior through appropriate consequences, and rewards, tighter curfews, and increased supervision. It too has been my responsibility to promote academic continuity and smooth transitions for youth that leave school because of suspension, expulsion, and or juvenile justice system

In my role as a Revenue Collection Supervisor & Manager it provided me withe the true working of City government. It allowed me to deal not only with the citizens of various cities, backgrounds, different agencies but, also allowed me to be involved in a lot of new and  high profile projects.
The typical day would consists of any number of scheduled & unscheduled time sensitive projects. This was not just limited to the meetings, dealing with irate citizens the numerous phone calls, or the unscheduled crisis situations from members of the City Counsel. 
We had a good management staff,however, just a shortage of them.
My co-workers were liked by myself and the citizens, they were all trained very well and were proficient in their roles within the department.        
The  only difficult part of the position was not the 24 employees that I managed it was we were not always given the latitude to make the difficult decisions that we had to make on a daily basis.
The most enjoyable part of the position was meeting the various types of the citizens of Baltimore and being able to interact with other government agencies and people in order to resolve their issues.

As a housing inspector you must complete at least 20 daily inspections without overtime given. There are no incentives to get the job done in a timely manner, no free lunches, no parties to show appreciation for a job well done, no bonuses. It’s a THEM vs US mentality work atmosphere. You are told to just go out in the field and inspect and get those numbers up! You drive your own vehicle at your own risk and then when you get a flat tire they don’t even have a discounted tire place for employees. Favoritism is shown throughout and those people get to come in late, get made up job titles for cushy assignments. If you don’t cater to certain supervisors you get put in a derelict area to rot away in and decay. Micromanaging is HUGE!!! The starting salary is lame for today’s cost of living. And don’t dare ask about how often raises are given! They look at you like you have 3 heads. The employee evaluation system is laughable! Supervisors can’t even tell you what those scale numbers mean!!! Just ridiculous! If a resident complains enough to the mayors office all your hard work is for naught! Just absurd!

Challenges are diverse and continuous.  As a nouveau department that was once a bureau in another agency, General Services has morphed into a more efficient and effective organization that supports the City's facilities, real estate interests, regulatory obligations and vehicle management needs.  As a change agency we have altered the work terrain so all employees are held accountable and perform mission-critical tasks.

The difficult portion of the job is arriving at decisions and approvals quickly given the various bureaucratic layers sanctioned by the City Charter.  Actions that should take weeks require months.  Timely preparation is delayed because the multi-tiered systems that cross-check one another create a vacuum, hampering one's ability to resolve or complete initiatives and tasks in a reasonable timeframe.

What is the best part of working at the company?
The very Best part of my job is interacting with Constituents who come in and out of our building and I am able to talk to them and help solve whatever concerns they may have.

What is the most stressful part about working at the company?
The stressful part is not being able to serve the community because of something  they didn't do or their account didn't do.

What is the work environment and culture like at the company?
Well I can not speak for other areas.  I know that my area we are a great team.  A family you can say.  We spend more time here than we do in our own homes.  So we look at each other as family  members.  Do we have differences sure we do.  However, there is alway a happy medium in the end.

What is a typical day like for you at the company?
A typical day is coming in and preparing for my work day.  A review my voice mails and emails first.  The I go over my planner of what I need to work on for the day.  What needs my attention right a way and what I can do through out the day or later that day.  I come in earlier and leave late.  That is just how I do it.

I started at Patterson Senior High School in 1963  as a Clerk Typist. A typical day was starting off writing late slips, and during the day also writing early dismissals for students leaving.  Every day a list was made of absentees.  Another publication was "what was happening at Patterson High School.  This was everything that was going on:  Clubs, sports, Sales at the school store, etc.  While at Patterson High School I worked my way up the professional ladder by taking tests for Senior Clerk Typist, Senior Clerk Stenographer and Principal Clerk Stenographer.  I left Patterson in 1969 to go to work for Bendix Field Engineering.  I was gone for eleven months, at which time I went back to work for Baltimore City and spent time in Finance, working on the Budget, the taking another test for Office Manager.  At that time I changed positions and went to work for Hilda Ford when she was Director of Civil Service in Baltimore City.

When conducting the surveys out on the field, we were able to learn more about the city and people in particular areas. Most of the citizens just wants peace, help and to be understood. When going out on the field we would go out as a team, sometimes this could be challenging. You may have some co-workers who didn't want to work and was just there for the money. The management here at this intern was not so great. We always had a different manager everyday, and most of the time those managers didn't communicate as a whole to be sure what someone mentioned was spoke upon all managers. the most enjoyable part was getting to know the city, as well as realizing you can not just judge people because of where they live. Most of the time the "bad neighbor hoods" had the most respectable and opened people.

My typical day at work is the great difficulty with  constant customer interaction is that  we must be pleasant all the time. The tone of your voice is what the customer"sees" because he/she cannot see your facial expression.  The call must leave the caller feeing content that the problem will be taken care of and that the CSR performed his or her job best of his or her ability. The hardest part of the job determination of the caller's needs. This may be a simple request for information- when is my recycling pick-up?"  It could also be a request for a sewer back up in a caller's basement which frequently means that the caller is upset and wants immediate assistance. After the endow the call leave the caller feeling content that the problem will be taken care of, problem solve.

This company doesn’t care about their employees at all. The only thing that matters in this company is how long you been working. The directors at the camps set their own rules and put employees under the gun. Gregg Norris is a few just to name...this is also followed up by poor management from Sharon Buckner as well. This whole company needs to be re-evaluated they have employees who aren’t fluent in computer literacy and can’t do the there job. They don’t pay people their money on time and expect you to be ok with that. Do not work for this company they treat you like garbage and could care less about you as long as you come to work and don’t steal ( which everybody does ) They treat the full timers better than part timers and that’s evident from day one! 

Operate heavy duty compactor truck along designated route to ensure proper disposal of collected materials at delegated facility. Interact with customers, dispatchers and/or Operations Manager on a daily basis to ensure customer routes completed in a professional and timely matter. Occasionally act as a Supervisor and lead Solid Waste Workers to ensure compliance with department policies and procedures. Assist with customer complaints and identify unsatisfactory waste containers in accordance with applicable department procedures. Adherence to productivity standards for the department to ensure customers served in a timely and efficient matter. Perform other job-related duties as assigned

Top Job Titles	Average Salary
Operations officer 5 salaries reported	$100,884 per year
Court clerk 6 salaries reported	$43,282 per year
Community health worker 1 salary reported	$33,089 per year
Automotive mechanic 2 salaries reported	$53,208 per year
Administrative assistant 2 salaries reported	$37,782 per year

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