customer service representative

community associate

administrative assistant

account manager

site manager

Colibri Group

For the record, this review is for the Colibri Group, a company that offers brands of educational courses. Do not confuse this company with the seemingly lovely jewelry company of the same name. 

To say you work under the Colibri umbrella is nothing to be proud of. Many of us are still in recovery from this dysfunctional organization and hopefully the nightmares will soon stop. Understand that the Colibri brands keep getting sold to private equity firms who care NOTHING for you, the employee. You are a disposable commodity.  All roads lead to "sell" in two to three years.  If your company gets purchased by The Colibri Group, start looking for another job as this management team is nothing more than a bunch of hayseeds who have managed to keep the straw out of their mouths. They will cut many positions (and expect the remaining employees to double their workload without compensation) but look upon this as a blessing since the last thing you want to do is to stay....you will thank me later! 

One of the hard truths you will discover is that new hires don't stick around for more than a year so they are always onboarding.  By the time new employees gain experience and you start to build trusting and cohesive relationships, they are gone.  

Their management is UNPROFESSIONAL and UNSOPHISTICATED.  I have heard the CEO and management in other departments say VERY personal things about former employees in small and large meetings that would make an HR manager's head spin. Many of us have inwardly shaken our heads at foolhardy decisions that an experienced management team wouldn't make in a million years.  To speak up is to be shot down. Ironically, they pride themselves on championing for their employees a culture of boldness and empowerment.  Ha!

Only accept a position with this company if you feel you need to work off some bad karma.

Too many head honchos and not enough worker bees. The people doing the daily work are overwhelmed, overworked and under paid.
C-suite out of touch and way too many people coming and going so nothing ever really "gets completed".
Always stuck in a never ending cycle of "reacting to problems" because the owners/board of directors/C-suite are too busy growing the company through aggressive acquisition and never set out clear processes, procedures or guidelines on how to absorb the incoming entities.
Their culture is so important to them that it feels like they have forgotten the real reason why we are all there, to earn a good living.
I reported directly to an interim, contract based director that lived out of state. My ideas, hard work and successes were never relayed to the c-suite or acknowledged and were consistently stolen and claimed as my supervisors'.
Pay rate is below average for the role and title I fulfilled and they claimed that the "benefits package" made up for the difference. I had direct reports earning near as much as I did yet all the responsibility was on me.
General feeling of chaos and disarray with no clear direction or goals for the department heads. Very little interaction with decision makers that could have actually made a difference. They were always unavailable and in meetings amongst themselves or flying around the country to attend other meetings amongst themselves.

Leadership within the Florida Construction program is dysfunctional. Communication is defensive and inconsistent. Decisions around scheduling and instructor treatment feel arbitrary and lack transparency. Experienced instructors are not valued or supported. Concerns are minimized instead of addressed, and conflict is avoided rather than resolved. The culture shifted from collaborative to adversarial under current administration. Morale suffers when leadership lacks maturity, accountability, and clarity. The corporate brand promotes professionalism, but local execution falls short. Strong programs are built on strong leadership, and this division needs serious leadership reform if it expects to retain qualified instructors.

Colibri's executive and senior leadership are profoundly disappointing. Their culture instills fear and demands relentless work, resulting in burnout among employees. Despite their professed values, the pay is insufficient, and their focus on profit is evident. Endless, meaningless meetings and micromanagement contribute to a toxic, hostile environment. It feels like a revolving door due to their lack of concern for employees, resulting in the loss of top talent. They preach empowerment but fail to recognize or reward hard work. The leadership lacks a clear growth strategy and obstructs employees' ability to innovate and contribute meaningfully. Overall, they disregard employee ideas and efforts, perpetuating a demoralizing work environment.

Really a wonderful company to work for! PROS: Received great and in-depth training, great benefits, and AMAZING company culture. I’ve never seen a company care so much about it’s employees. Although I worked remotely, they did an an amazing job ensuring  a comfortable and fun environment for employees. Random Note: They’ll send you gifts in the mail (speaker, drone, food). Opportunities to apply in different positions within the company. CONS: The work. I was great at my job. I received great feedback and grades from my calls. I just could not enjoy the work. Also, the pay rate was another downfall for me. 

Day to day work is great. Make my own schedule...see who I want and when. Try to see between 5 and 10 stops per day. 

I've learned that it's always worth stopping into a place, even if it doesn't look worthwhile. 

Absolutely love my direct supervisor and the Customer Service Manager. They keep the company afloat. 

The hardest part of the job is that the sales force hasn't been provided the necessary tools for success, such as, catalogs and displays to house our product in stores. 

The most enjoyable part of the job for me is that I get to meet people from so many different walks of life and learn from them about themselves and their businesses.

Upper management is amazing, They listen and they are willing to help. Lower management not so much. They tell you quick when you have done something wrong and not when you do something right. They call people out "in front over everyone"  via emails and STATS (Who is taking calls properly and who is not). But don't share the good with everyone. 

When people are leaving it is not the company but the lower management. Lower management needs to be revamped in PA.

So much talk about what a great culture they have, but that’s all it is…talk. No room for advancement and constant turnover due to resistance from the top to make real changes employees want. Executive Management is only in it for themselves and everyone else is overworked and underpaid. Seems good at first until you see the company for what it really is, toxic. They turn and burn great family companies leaving them in rubbles. 

Colibri is a fast-growing company that provides learning solutions for licensed professionals and is truly a great place to work!  The leadership, including the CEO, really cares about each employee and consistently exhibits our behaviors:  love, joy, teamwork, boldness and curiosity.  They treat you like a person, not an employee.  The culture is the best I’ve ever experienced, and everyone is authentic, ready to help you succeed.  

…if you like working 24/7, everything always being on fire because there is no true strategic direction, and a leadership team that operates like they are still building a business in someone’s basement. They try to tell you it’s the culture, but it’s really a veil for poor behavior they has been allowed to continue by those that are the elite and in the CVC. 

Top Job Titles	Average Salary
Customer service representative 7 salaries reported	$20.64 per hour
Community associate 7 salaries reported	$30.00 per hour
Administrative assistant 5 salaries reported	$16.70 per hour
Account manager 2 salaries reported	$70,000 per year
Site manager 6 salaries reported	$48,333 per year

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