branch manager

benefit specialist

senior teller

senior fraud investigator

operations manager

Community First Credit Union of Florida

When I arrive at work,  I arrive early each day so that I can review delinquency report, roll rate, etc.  I use the information I review to ensure that I direct my team to work the appropriate product(i.e Credit Cards, Mortgages, or Auto loans).  I also provide direction on what level of delinquency should receive priority. Ten minutes before my staff arrives I go out on the floor so that I can meet and greet them as they arrive to work.  I  go the collections system and review 60+ loans  providing direction to whoever is assigned to the queue. I have a 10am meeting with the supervisor to give direction for the day and reiterate the focus.  I meet with asset recovery specialist and give approval to assign repossessions as needed.   Approve departmental expenses in expense reporting system. Remote monitor collection calls. 

There is nothing hard about my job.  My greatest challenge is getting my Sr. Executive to see the benefit in establishing a bonus plan for employees in the collections department.

The most enjoyable part of my job is working with my employees.  I enjoy seeing their growth and development.

Well first, they micromanage everything you do beyond what is normal, they have a demerit system for attendance that issues points based on being late, leaving early for family emergencies or calling in sick. You get 1.00 pt to call in, .25 to leave or come in early and they dont care what the reason is, their only response is "you have a job to do deal with it"  They score each and every call and anything below a 90 is unacceptable ignoring the fact the member was pleased the service you provided they are only concerned with if you followed the cookie script and procedure. If the call is taking long because the member needs extra help as a result of being elderly and not understanding technology their workforce watcher will private message you asking if everything is okay because call is taking a long time. Yet if you hurry the call and take the call quickly they tell you that calls are too quick and need to be longer.  The icing on the cake is if you dont volunteer for community service they deduct points on your yearly and quarterly review and ask why you arent. The supervisor will also publicly shame you if you choose not to participate in their department parties by bringing in food, or doing secret santa or contributing to gifts for employees. The co-workers there are not bad with most being very supportive and friendly with only 2 or 3 that were negative and toxic

I work with great team and for the most part there is a good culture. I think the pay is well under what it should be. I moved from a much cheaper place in the nation and took a $3 pay cut coming here and our bonus is very minimal. 
Not only is pay below average, but each quarter and annually we are required to “appraise” ourselves on several different job responsibility factors and give a summary of the work we have done to prove our value just to be given a small 2-5% “raise” which doesn’t even keep up with inflation. This is the most sales focused credit union I have worked for with the least amount of compensation for it. 
Another thing is paid time off. Vacation time is minimal and you aren’t even allowed to take unpaid time off unless it’s for medical reasons, even if you give a notice. 
Their benefits are pretty poor compared to any other financial institution I have worked for.
 am hoping with the new CEO that changes are made. Employees are struggling financially, trying to keep up with this economy, and we are being pushed to sell. I can guarantee you if your employees were paid better and compensated for their hard work, you would see a tremendous increase in productivity. 

Community First is not the same Community First of years past. If the turnover rate or abundance of available jobs doesn't tell you, I don't know what will. Community First motto was once helping the members with their best interest at heart, but as of late its become helping the execs line their pockets. The sales goals are unrealistic and if you don't reach them prepare to get coached up or coached out. Saturday's are horrible, the hours are til 5, but with no branch staff you often find yourself waiting for assistance in excess of 30 minutes or more. How's that for convenience? Most of the execs are a joke, they have no personality or act under the premise that you owe them something. Don't be mistaken generally the department or branch you work is great, but when orders come from up top be prepared to pack up, or either be so scared to do anything that you quit. The members are pretty great but at the end of the day, its just not worth it.

Community First is not the same Community First of years past. If the turnover rate or abundance of available jobs doesn't tell you, I don't know what will. Community First motto was once helping the members with their best interest at heart, but as of late its become helping the execs line their pockets. The sales goals are unrealistic and if you don't reach them prepare to get coached up or coached out.  Saturday's are horrible, the hours are til 5, but with no branch staff you often find yourself waiting for assistance in excess of 30 minutes or more. How's that for convenience? Most of the execs are a joke, they have no personality or act under the premise that you owe them something. Don't be mistaken generally the department or branch you work is great, but when orders come from up top be prepared to pack up, or either be so scared to do anything that you quit. The members are pretty great but at the end of the day, its just not worth it.

This credit union has a continuous desire to serve the members with a level of service that is unmatched by surrounding credit unions. They truly give the best experience possible.Working there, depending on the staff you have on your team can make all the difference. I felt the branch was very competitive for their goals and the representatives had deep conversations to help uncover needs and provide the best solutions based on the members response. The management team is very compassionate and open to feedback. Community First is a great place to work and they provide plenty of opportunities to grow with the company and within yourself.

Assist the branch manager with her duties. Assist members in a face to face interaction daily by processing loans, opening new accounts, refer business loans and mortgage loans. Assist the teller line in processing cash transactions, loan payments, auditing vault.

I learned how to do performance reviews for staff, time sheets, coaching of staff on their duties and managing a staff of 10 employees.

The hardest part of the job is dealing with a lot of personalities and learning how to handle each one of them to the best of your abilities.

The most enjoyable part of the job is working with employees who want the best for the company and the branch.

A typical day at work, was to come in log on to 5 different systems. Collect Anywhere, Fidelity, Evolve, Symitar and access your queue in which I collected on 1st and 2nd mortgages and unsecured loans. Made 200 calls and worked 100 to 150 accounts per day. This was the range to meet or obtain goals for that portfolio. Made best possible arrangement to cure the mortgages and assisted members for loan modifications, extensions, short sales or deed in lieu. Daily processing of payments and resolutions to each account to assist members to continue to on keeping their homes. Great group of co workers.

I arrived at 9:00a.m, When i got there i had to look at Bloomberg and report the stocks to my Supervisor. I learned how to scanned Papers, worked with Microsoft Excel. I was working in the Business Department as a Property Appraiser. My co-workers treated me so much respect and i built a close relationship with them. The hardest part of the job was creating spreadsheets but i got use to doing them so now I'm very good at doing them. The most enjoyable part of the job was working with the scanning machine.

A typical day at work would be me and another associate opening the branch before 8 a.m. Then later on as everyone's coming to work the stress shows and the fun time's gone. Sometimes member are the reason why we get upset, but other associates don't remember to deal with it properly. So by the end of the day sometimes you wish you would have never come to work today. It;s not every day, but it's been happening on many occasions.

Top Job Titles	Average Salary
Branch manager 4 salaries reported	$58,000 per year
Benefit specialist 2 salaries reported	$31.00 per hour
Senior teller 1 salary reported	$47,449 per year
Senior fraud investigator 1 salary reported	$78,857 per year
Operations manager 1 salary reported	$85,500 per year

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