account manager

technician

business development specialist

sales support representative

administrative assistant

Connection

Typical day as an Inside SA.  You start your day by double checking your web ex meetings with customer's. Making sure any details are handled. Handle and bill of materials need for customers. Build out the sales quote and past it on to sales rep. Find a balance with handling sales calls and certifications we are required to have. 
What I have learned. Outside of the technology that I have gained thru certifications. I have grown in my sales skills and communication skills. The ability to discuss complex things in away that not only makes sense to a customer but actually targets the customer business challenges. 
Management. In my department it has been strong and supportive. The hardest thing within Connection is the big three departments don't communicate effectivly with each other. Product management  is focus on selling marketing. Sales is focused on selling anything the moves with no care of Product management goals. My department is trying to sell enterprise product and services. Neither  department cares if one hits goal or does not. Everyone is out for themselves. 
Workplace culture. The culture is actually very good outside of sales goals. Employees tend to hangout together and work hard. 
Hardest part of the job. Is having a sales goal tied to your bonus when the actual sales floor is paid differently. As a sales support role paid on DataCenter products year over year growth. It is hard when the sales floor is paid commission based on GP on anything they sell. Sales floor does not really care if SA's hit bonus or not. 
Most enjoyable part. It is when I get to teach new hires about technology and how it impacts companies. Also love to help customers with a solution that makes an impact on the way they do business.

There was a time where this company was fantastic, and people were compensated well for the amount of work required. That time has come and gone with old management. Current management agenda circles around catering to a sales team that will say anything they need to close a deal, including (but not limited to) unfeasible deadlines for shipment, underbaked information required for customer configuration, and much more. Upper management is so far from in touch with their frontline employees that their quarterly meetings consist of dodging legitimate questions and concerns amongst the company and bragging about things such as "adding a plastic bottle recycling bin" to the lunch area. People have been leaving the Configuration lab in droves with no signs of stopping and arguments have broken out on days when most of the department was ready to leave over sudden schedule changes that kept people away from their families even more. In it's current state, there is no life/work balance at Connection and management only focuses on pleasing their sales team who sets unobtainable deadlines and then blames the configuration lab when work cannot be completed in a timely manner. To compensate for lack of employees and overspreading of workload, Employees are currently forced to work mandatory OT and have been for over 4 months with no signs of stopping. Upper management needs a total rework from the ground up and I cannot tell anyone enough to avoid this company. The only employees left are the ones that are here to punch the clock and go home with a mediocre paycheck or people that are actively seeking other job opportunities and will be gone in coming weeks.  

This was absolutely the worst company ever assembled. Sales Director was a bum and a dork that dressed like Woody from Toy Story every 5th day. He made the worst "dad jokes" and would frequently make inappropriate jokes. When you would stand up for yourself and fire back... he would get offended and not speak to you/help you for a period of time until he was over the joke. There is no employee flexibility or chances to move up quickly... No room for criticism or feedback unless it was beneficial for the powers that be (Woody and Maverick) 

My Manager... LOL he thought that we were storming the beaches of Normandy everyday dialing the phones and that our team was a Battalion.  he was the definition of Major Payne and ran the team like it was Navy Seal training out at Camp Pendleton. 

The first few months were enjoyable and the culture was including, warming and enjoyable. The after-work events were fun. Enjoyed watching some of my co-workers get smashed and then show up in the office the next day still drunk. 

Over time however, the management played favorites based on who made "10 dials by 10 AM" and who made "60 dials a day" as well as who participated in the lame contests run by vendors such as "blitz days" These "favorites" were allowed to roll into work 40-60 minutes late, and then take 2 hour lunch breaks... while I would arrive at 730 AM and if i did not make dials at that hour (who wants to be called then) i would be spoken to about it. 

Wish them the best, however for the amount of "micro-managing" and nosy behavior from management grows old and the pay is simply not enough to live a sustainable lifestyle despite their claims of reps earning "year 5 money (6 figures) in year 3"

A typical day at work: We're a technology reseller. We deal with large tech manufacturers, B2B customers, and 3rd party providers that help us do our job. We work on projects for our websites, advertising, phone campaigns, catalogs, and events. Most of my day is spent working on technical email and web projects, participating in meetings, and compiling reports for executives.

What you learned/management: Management here is seasoned and knowledgeable. They share their war stories, offer training, and give great advice and guidance. I learned about web and database technologies, B2B technology reselling, and how to run a business financially.

Co-workers: They are of every age and every skillset. The company is large with thousands of employees. We have everything from corporate sales executives to creative writers to database administrators.

The hardest part of the job: The technology reselling industry is very competitive and many facets of our business ride on razor thin margins. We have to operate perfectly and work extra hard to stay in this game.

The most enjoyable part of the job: First, we are exposed to cutting technology because we both use it and sell it. It's exciting if you like it fast-paced and digital. Second, we're located in beautiful southern NH and my commute is ten minutes it very light traffic. Third, PC Connection assisted me in getting my masters degree in computer science with their tuition reimbursement program.

Let me just preface this by saying I was a model employee who exceeded their sales targets consistently every month. Overall this company is great and I enjoyed the environment i was in and all my coworkers. It was like a little family, which turned out to be a curse to new employees. The starting salary is horrendous for a inside sales job ($32,500) with bridge payments ($10,000) that decrease every year for 3 years. The commission structure is set up to reward the longer tenured employees who have established Enterprise accounts. After grinding and creating a solid book of business and being on pace to bring in over a million dollars for the year, I had nothing to show for it. My best month I made $500 in commissions after selling close to 200k in products. After doing research into similar companies this is the worst commission structure for the type of work we do. The other problem is how close all the older tenured employers are. Most of the people in our office have been working together for over 5 years with no new hires. With that being said, there was a lot favoritism within management to give the active buying accounts to their closest friends instead of spreading out to people who consistently show up and work hard. The company has a great future, but they need to adapt to the times and compensate emoyees equally to what the competition is.

The company environment is highly toxic.  Management lacks leadership skills and does not work together towards common goals. 
Executive leadership is kept in the dark on issues that plague this company such as customer satisfaction, employee training, HR issues and accountability.  Leadership tends to protect their own backside and foster an every person for themselves attitude. 
Current leadership struggles with the ability to make even the simplest of decisions which creates an unclear direction for its employees. In relation to change or innovation, there is no desire to keep pace with the rest of the world. Change is seen as "trouble making" and not embraced by the leadership or its employees. The company acts like a start up that has run its course. I can only assume from the other reviews for the NH locations that the culture is different in other areas of the company, but as the executive leadership continues to coast with its status quo, my prediction for future success in the VAR industry is bleak.
Would not recommend this environment to others. It is not a place you can advance or grow and without the embrace of change and keeping pace with the rest of the world, you will simply become obsolete.

Works with the Program Marketing team to support the administrative and systemic processes associated with execution of PC Connection's marketing activities and programs. Verification and management of monthly invoices for all marketing program elements. Process purchase orders, check requests and invoices for program elements. Collect, archive and communicate applicable proof of performance elements and ensure they are in accordance with rate card criteria, audit standards and vendor requirements. Assist with reporting on program objectives and key performance indicators. Maintenance of promotional product sourcing and collateral with our marketing web tool. Coordination of collateral / assets needed for customer events and shows. Coordination of schedule, cross department action items, collateral, signage and promotional items needed for weekly solution showcase events. Coordination and posting of digital assets to our web properties. Posting of content and/or products to category pages, brand stores, solution/services centers and segment showcases across all of our websites (PC Connection, GovConnection, and Healthcare).

20 year old software acting as a key piece of logistics. 12 year old desktop computers with ancient peripherals (nobody uses PS2 mice and keyboards anymore). A working enviornment that's encouraged and rewarded to simply pass the buck. If the problem isn't on your plate, then it's not a problem and a job well done. Am entire technophobic board of directors in charge of a tech company. an internal support team operating on a "because that's the way we've always done it" mentality. Change is seen as disruptive and should be avoided at all costs. When change is made, it's far too little and far too late. Every year, leadership comes up with a new term that's meant to inspire everyone, meanwhile all rewards go to the same people, year after year. Incentives and rewards are for sales people only. A pyramid style setup where there are too many leaders and a small support team who are consistently tasked with much, but provided with little. The problems with this company stem from the board, and no one can say so for fear of losing their jobs. There are so many positive directions this company could take but ultimately there only concern is increasing their ROI at the cost of everything else.

The work was always hard, and the pay was low to start. But after a few years of proving myself, income started to follow the hard work. Had two very good years back to back.

The company hasn't grown sales in 4 years, other than by acquisition, and they are making drastic cuts via new comp plan. The program I've been a part of for 8 years--with an average annual growth of 25%--has been re-organized and de-prioritized. Income was cut in half overnight, and there was no warning! I only found out after pestering my boss for three weeks why I was all of a sudden earning so much less. He didn't want to tell me because he assumed I would quit on the spot.

The changes make little visible sense. I asked my VP to help me understand, and he wasn't able to demonstrate any cost savings, since the earnings cut were all coming from partners who fund our program. *There is no net savings at all to the company.* As if upper management is  trying to look like they're making real changes...but there's no plan or vision behind it. Feels exactly the same as previous employers "trying to look smart and busy" just before the ship started to sink.

The company itself is not a bad firm. There are quite a few positive and supportive people that work here. Unfortunately, the Services  PMO is a hostile work environment with an unsupportive, toxic culture. This culture is  caused by a lot of undermining and backstabbing, which several employees participate in. They are not entirely at fault for their behavior. The Manager of the Services PMO intentionally encourages this behavior to retain power and control over their department. They will throw anyone who poses a threat to their power / control under the bus (including go getter types, highly qualified types, type As, and men). They will use others to survive another day, never taking any sense of personal responsibility. They are completely untrustworthy. Besides this department, the rest of the company seems to be a decently healthy place. The Help Desk and WebSpoc departments are pretty cool, and run with positive, collaborative cultures. The managers of these departments are true leaders.

Top Job Titles	Average Salary
Account manager 13 salaries reported	$39,231 per year
Technician 4 salaries reported	$24.50 per hour
Business development specialist 4 salaries reported	$56,250 per year
Sales support representative 3 salaries reported	$20.67 per hour
Administrative assistant 5 salaries reported	$23.10 per hour

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