account manager

administrator

sales support analyst

sales support representative

senior underwriter

DLL Group

In general, DLL was an okay company to work for. The positives are the benefits package, the flexible working arrangements, and the frequent communication from management.  The negatives are that management does not trust their employees to do the job or to make decisions.  The IT management is awful. They operate under an outdated IT strategy, relying on other (subpar) vendors to supply their custom software. Teams are not able to make decisions about appropriate solutions without approval from three different levels of management (that is not an exaggeration - the local management team has to approve as well as the architecture team, and then the steering committee). Half the department wants to be "agile", and the other half does what it can to sabotage the rest. There are strongly entrenched silos of expertise that hinder any real progress or innovation, If you're looking for an agile work environment, this is not the place to go.

Unproductive management culture in our sales team led to low morale and lack of engagement with marketing and analytics often left sales professionals in the dark as to how their business was performing in the context of the wider market. KPIs/Metrics felt more like placeholders than productive actions to improve the business.

Great benefits and a nice culture, but required much more emphasis on innovation and better tools down to the individual salesperson to enable better execution. The inclusion of those tools and more proactive feedback on the health of the business from non-managers would have helped morale.

I've been at DLL in Wayne for almost 3 years. During that time, I have really come to appreciate the company's culture, especially the many opportunities to learn and develop myself. I started as a contractor with no experience in the financial services industry and have since been hired on as a full-time member and promoted twice. Of course, no company is perfect, but I think DLL's leaders really do prioritize the people who work here.

I have been at DLL for 11 years, I have experienced many changes in the organization which can happen anywhere, but DLL tries very hard to take care of it's employees. DLL is a global company so we all carry the spirit of diversity and engagement world-wide which I love and we have strong leaders that is invaluable to the company at large. I personally have 2 wonderful bosses and a super supportive Team..why would I want to go somewhere else!

What is the best part of working at the company?
I had a wide variety of job experiences in a global organization

What is the most stressful part about working at the company?
Perhaps the biggest challenge at DLL was the effort to consolidate systems across locations globally while meeting the various local needs

What is the work environment and culture like at the company?
I found the environment friendly and supportive

What is a typical day like for you at the company?
Difficult to answer across the many jobs I held

DLL was my first corporate experience. In customer service I would answer anywhere from 60-100 calls a day. I learned how to best assist the caller and get them their desired resolution.

My co-workers were very friendly and welcoming. The managers I reported to were the same. They worked to make you the best you could be at the job and they knew their stuff.

The IT department is extremely political and has toxic management (not all managers are bad).

Technical skill and ability are low on the importance scale in this organization's IT department.  If you learn to navigate your way through the red tape and political bureaucracy, you can survive. 

Strategic vision for IT department is lacking significantly.  Bloated IT department.


I interviewed multiple times before I was offered a position and every time I wasn't offered it was because they had promoted someone internally. I'm so thankful I never gave up, this company is amazing. Management really encourages your individual growth and goals and the work life balance is a top priority. 5 out of 5 stars. 

DLL is rightly proud of it's culture, it's a culture that I wouldn't change for anything. There is a real sense of enjoying shared success both internally and externally, there is tangible investment in member development and it's an innovative and stimulating environment in which to work. There is also a focus on outcomes and achieving goals as opposed to "face time" at the desk, so there is that work/life balance and flexibility, which really helps.

I love working here!  It is a relaxed, very low key working environment and there are several employee benefits on site including a relaxation area, large lunch room and ability to purchase food on site from a kiosk with many options.  They also provide a food truck often for fun and allow employees to wear jeans everyday.

Top Job Titles	Average Salary
Account manager 1 salary reported	$70,434 per year
Administrator 12 salaries reported	$59,483 per year
Sales support analyst 10 salaries reported	$79,936 per year
Sales support representative 3 salaries reported	$68,333 per year
Senior underwriter 3 salaries reported	$110,009 per year

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