data entry clerk

customer service representative

manager

recruiter

mailroom clerk

Datamark, Inc

Management had to make decisions best for the company and a lot of people were transferred without any notice or discussion to other Supervisor's team and that is something that is unprofessional and I am not able to meet company production and I am very upset about it but it is what it is. This is why I am leaving very soon from this company. If they wanted me to quit they should of just asked instead of setting me up for failure. 

To be honest I believe the reason why they transferred everyone to different departments instead of laying off or letting go is because it is cheaper to keep the employee than to pay unemployment for each individual. That would of been a lot of money to come out of pocket for more than 5 people so I see what they did but I am not HERE FOR THIS!

Getting hired with Datamark is VERY easy you just have two pass assessments one being a typing test which you have to be able to type 45wpm and a VERY simple paper test it is just to see if you can follow direction so read carefully.

Datamark have shifts as early as 4 am in the morning but I believe that only applies to Mailroom employees, If your hired on to the Cadence Team (Banking) or the Undelivered team you can start as early as 6 am just throwing it out there if you are an early bird or if you prefer a later time there is 7am-3:30pm, 8:00am-4:30pm, 9:00am-5:30pm you get the point and the latest is 1:30pm-10:00pm. They will work around your schedule if needed so make sure you talk about it at your interview.

The tasks on the job are very easy but for some the standard are ridiculously high and makes it hard to meet production at the end of every pay period. As a newbie you will start off at $9/hr but after you have passed your 90 days and stay positive on your work load you will be raised to $10/hr. This company is competitive its not a clock in clock out type of job you have to process a certain amount of work everyday. Ex: If your at work for only 6 hours you will need to process 6 hours or more worth of work to stay positive. If you process more work than the amount of hours you are there that's when you are able to bonus making more than your pay check. If your really good you can double your pay check some employees do that now. 

You will be dealing with a lot of important and personal documents such as checks, credit card, policies, mortgage papers, loans and more. 
 
You are given a 10 minute leeway to clock in after your shift so if you start at 11:00am and you clock in at 11:11am you are late and will be written up. 

Overall you can make a lot of good money here. I have learned a lot and had a lot good times but it is my time to go and I wish everyone the best but if Datamark continues with this unprofessional-ism they will continue to loss people. Loyalty means nothing to Datamark so my advice to you is don't get to comfortable. Stay for awhile until you get something better. Another thing do not try to be silk and come onto the floor with your phone because it is a immediate TERMINATION even if it is an accident. 

The real supervisor's are the team leads because they know everything about a task and your supervisor will send you away to get help from other employees or the team lead.

(Another thing Datamark is inside of USAA. This does not mean you are a USAA employee,you are a contractor and they will tell this to you over and over. USAA employees will call you out on it if you try to pass off as a USAA employee when your a contractor) 

Side Note: USAA Employees are stuck up and rude (Some are really nice but most of them are stuck up) 

Datamark will be relocating soon because they want to have their  own space and rules. Ask about it at your interview. 

Good Luck! (The best team to be on is Cadence honestly)

DO NOT get on this sinking ship. And if you’re already on it, jump ship while you can. This is a company that offers NO room for growth. And if there are any openings for lead or supervisor positions, they promote people with little to no knowledge of or the skills for the positions they apply for over more experienced and better suited candidates.

There are absolutely NO step raises no matter how long you work there. What you start making there, you will always make. They say the reason for this is because you receive a performance based bonus. However, this has not been implemented yet and the start date for that keeps getting pushed out further and further. They think giving you a $500 bonus will keep you happy but when you think about it, we could have all been making $500 extra on each check for months already at this point. When you accrue time, you don’t accrue sick and vacation leave. You accrue paid time off and UNPAID time off. I have never worked somewhere where YOUR time that you work and the time that YOU accrue based on your work hours, is unpaid.

You will receive an occurrence whether you are four minutes or four hours late. And if you need any amount of time off, you can only take off four hours or the whole day. This is because “it’s easier on HR to track half or full days.” Any other job I had allowed you to use any increment of paid time off because it was YOUR ACCRUED TIME. You will also receive an occurrence if you have a medical emergency AND a doctor’s note excusing your absence.

The Human Resources team will preach fairness but there is clearly favoritism. They say they don’t tolerate insubordination and disrespect, yet there is blatant disrespect on a daily basis. I witnessed two employees get terminated for getting into an argument with each other, yet an employee who curses out supervisors and the HR team and throws company property remains employed. (Nothing personally against anyone, just using these examples as notes to compare.)

The HR receptionist does not understand their role and is always interjecting themselves where they do not belong. When the head of HR is not there for the day, the receptionist seems to believe they are in charge. They refer to the employees as “line workers.” They also didn’t know the maternity leave policy and refused a pregnant employee FMLA leave even though that wasn’t their place to say yes or no.

The part time employees from PHEAA are favorited and better accommodated in ALL aspects. They have a higher hourly wage than full time employees. They all bring their phones into the fed room even though that is ILLEGAL and an immediate cause for termination (according to HR, but they never stick to what they say anyway).

When there are potlucks and parties for the full time employees, we are expected to use our breaks or lunches to eat and food is never allowed at our desks. If you don’t clock out for lunch, the HR secretary will manually clock you out for lunch if she sees you in the break area, even if you were only on your 15 minute break. Yet in the same sentence, the part timers can have a pizza party and not have to use their breaks or clock out for lunch. And they are also allowed to bring their food to their desks.

There is obvious bullying and harassment in the workplace (and not just peer to peer, but also supervisor to “line worker”) and it’s mostly targeted at people with LEGITIMATE DISABILITIES. When any of this is brought to HR’s attention, they dismiss it as hearsay and they don’t take any action to resolve it.

They are always begging us to leave reviews and take surveys and give feedback, so here it is. This is the most dysfunctional, unorganized, backwards job I’ve ever had and I’ve worked in retail and food service. If I could give this place negative stars, I would.

I actually liked this job while working. I was fortunate to get to work from home and I had no problem keeping up, however most people did or just didn't want to and the few of us that did had to pick up the slack regularly. There did not seem to be any consequences for low performance other than missing out on the bonus which was an additional dollar per hour. Those who were top performers never received any recognition or incentives in any way, shape or form aside from the regular bonus based on case audits. While on site, everyone is very unfriendly and unwelcoming.

 Now, here's the best part! The project had some security issues at the beginning of March this year. The first week in March was our last day on this job. These things happen, and at first management and HR seemed to handle it okay, not great.  We did not have to fight for unemployment benefits which should be expected in a scenario like this anyway, and there were some offers to move to other projects. Although, some required bilingual and others paid much less than we had been making and they were all on site.  We would have inconsistent and pointless meetings over the phone where leadership would provide inaccurate and consequential information, such as telling employees that if they switch to a lower paying project, unemployment would make up the difference. Are. you. kidding. me? Every time they would provide us with an update, there was no new information and their insistence that our positions were secure was met with extreme doubt due to their deliberate lack of transparency while claiming repeatedly that they were being completely transparent. The way they spoke to us was condescending and patronizing while providing erroneous information.  For those of us not bilingual and would not drive 40 miles to work for $10 an hour, we found out abruptly that the contract was discontinued and our position was terminated.  For those of us who expected this such as myself, I was prepared and found another job. This was a terrible experience. Management and HR are completely incompetent. I want to add that the International trainer for this project was absolutely amazing.  Extremely knowledgeable, patient, and caring.  I felt confident in my job and felt supported because of the trainer.  Please reconsider your options. There are better paying, work from home jobs available with better management and benefits. Keep looking!!!

With this job you are required to complete all cases and if they are not fully done you will need to do follow-ups which is nearly impossible since you get well over 100 cases everyday and the expectation to have less than 2 minute calls per case. While on break and lunch you are required to stay toggled on which will definitely push you behind even if you were able to keep the calls below 2 minutes you will be receiving a new cases within that timeframe. As well as if the package was not delivered you will be required to follow-up within 3 days with upset/irate recipients who are understandably mad due to the fact FedEx provided incorrect information with the delivery time-frame.  The staff is unbelievably kind and fun to work with, but if you’re able to speak more than a sentence to. This job is requiring you to call irate recipients have them on the phone for less than 2 minutes and then make them calm even though you’re informing them of unpleasant news. Promised from staff it will only be a few cases every hour, lies. You will be receiving over 30 cases in one hour alone that you are required to follow-up within less than 2 hours. If you are able to tell customers to basically “shut up and here’s the update bye.” Then it is a perfect job for you, but if you truly feel guilty when a recipient is upset then not recommended. This job would be much better if staff and employees didn’t have to stay online when on breaks, lunch, bathroom, etc. while staying online guarantees a fall behind and work overload which caused so much stress on everyone around. 

This job is a joke. How it has 2.8 stars is beyond me ... it really should be zero. If I could give zero stars, I would! Only a handful of people actually do their job, while the rest stand around and talk all day. Supposedly we have a quota that needs to be met, but I dont see how some people meet this as they don't do any work all day. This is a very toxic workplace and they dont fire anyone. They just need warm bodies in the seats. PTO is offered but it is so minimal that you either use it for personal time or sick time. You get the least amount of time and then you can't bank it or roll it over. Once you hit the max, you have to use it or lose it. 
Anyone who actually "likes" this job is probably a current pheaa employee working part time. They seem to get preferential treatment over datamarks actually employees and the pheaa people just make more work for the real employees who have to fix their work!
There are no yearly raises. EVER. What you go in making is what you will make for the rest of the time you choose to stay with the company. 
It's not a true office setting. There are no windows. You just sit in a room all day with no natural light, whatsoever. The benefits cost an arm and a leg and dont cover anything. Everything is paid out of pocket until you hit your max deductible. 
The job all around is just toxic and the environment is horrible. So many negative people, doing whatever they want and not having a care in the world because nothing is ever done about it.
If you have a great work ethic, run away as fast as you can and do not work here!
Also, be warned, you get the bare minimal of holidays off and if it snows and they open late or close early, you dont get compensated for that time. You either have to make it up or use your PTO time which is supposed to be used for fun/personal/sick time.

Management will gossip with subordinates even cause division between employees. Worst job ever due to management. When I went to HR they did nothing, but offer me another low paying job at an already bad company. They cover for each other and make tons of excuses for supervisors as to why the place has certain rules and the way things are done. Like taking pictures of people confidential medical paperwork submitted to keep you from getting write ups. The manager down to the supervisors are all leading a whole circus called 311. El Paso is in trouble with this bunch of children in charge of the citys report taking. Gossip like crazy, 5 minutes of personal time to use restroom, write up even with medical notes, management show tons of favoritism and ignore employees they also don't give constructive feedback if you've made them angry by speaking out. Low pay to deal with messy people, high turn over, not enough call takers due to people constantly quiting. Out of 40 stations there are only about 25-35 employees at a time most of which work days. Leaving night shift completely understaffed, overworked and over stressed. They allow call takers to be cussed out by callers and it's considered unprofessional to disconnect the call but supervisors (especially at night) won't take supervisor calls. So people stay getting cussed out until callers feel like disconnecting. They also mention needing a bachelor's degree for 311 which NO ONE HAS. 

I'm a former employee that worked in Indexing. I'm going to tell my own experience and these are my opinions. A typical day at work is sitting at a computer, which I didn't mind. The Indexing department is extremely fast paced so managing one's time is important. Seconds literally count. The job itself is easy and repetitive to where it can become mind numbing yet interacting with coworkers made work fun. The standards for Indexing are easier to achieve if you put in the extra effort and work. Whenever I briefly worked in the other departments and saw their standards they were super high. Sometimes receiving earned bonuses was an issue. The hardest part of the job was poor communication. Our department wasn't kept in the loop often about changes to procedures or potential workload shifts. I hardly saw my manager because they were always busy so management could be better if just one additional manager was there to alleviate the work. Workplace culture can be clique like depending on departments. For the most part, everyone was welcoming though. There's potential for things to shift in a more positive direction as there were people trying to improve the workplace through surveys. I genuinely hope it does.  In my experience, potentially some of these may have received compensation for perfect score so keep in mind--grain of salt.

I want to start off with HR. Every HR person has a different story when you go for interviews, they tell you that after 30 days you will receive a bonus, and another HR representative will tell you that you will receive a raise but they never give it to you and since they are never in the same page they don't remember what they told the applicant at the time so they tell you they will "review" the interview paperwork and they never get back to you. They don't get involved in what is going on on the outside world where they are actually workers, management is very rude and they don't know what they are doing, and apparently HR has never heard of any complaints because they are just stuck in their own world. They have a lot of favoritism so even if you work hard they won't move you up unless they pick their favorite person first. The pay is very horrible for the job they make you do, there's other jobs that are more simpler and they pay you more. The equipment never works, they are set in a quota and they get mad at you when you don't reach it but the equipment is horrible, they never have inventory so when the product runs out they put an order right then and there and you have to wait for weeks for them to bring you the required equipment, their printers are super slow and they never work 80% of the time, which slows down the productivity and makes you reach the quota they want you to reach.

This company needs to meet the criteria of it employees. Give motivation and praise for good & excellence in job 🎭 performance. Employees need proper insurance policies (health,vision & dental). They need to make sure environment is not to cold where individuals feel like the are freezing during night shifts. Management in different sections should not lower speed on computer so people cannot meet there quotas. This cause people to lose there jobs. Not a fair process. They blame it on the computers. This is not true. Humans control the computers. SUPERVISOR/ MANAGERS SABOTAGED THER SUPERVISORS. THEY USE REGULAR EMPLOYEES TO DO THERE WORK. IF IT'S WRONG THEY BLAME SUPERVISOR. THEY MAKE CALLS BEHIND SUPERVISORS BACK GIVING SUPERVISORS NAME. GIVING CLIENT WRONG INFORMATION AND SUPERVISOR GETS WRITTEN UP FOR SOMETHING THEY DID NOT DO. MANAGERS SAY TO REPORT OUT OF ORDINARY JOB PRACTICES. WHEN YOU DO YOU GET TERMINATED AND ITS ALL DUE TO AVISE  FROM MANAGEMENT. FURIOUS!!!

All these bad reviews and nothing has changed... the talent acquisition person asked for reviews so she can report it to the higher ups, so if all these bad reviews are being reported then where is the change? Why ask for something if things aren’t going to change? Site leader has no idea what he’s doing. He’s only even worked in warehouses and is trying to run the Mailroom like a warehouse. Some people are held accountable, others aren’t. Management doesn’t know what they’re doing. Supervisors are terrible, there’s one that’s ok. None of the supervisors learned how to do a majority of the work so they are constantly asking their employees how to do things. So if the supervisors don’t know what they’re doing, why are they in that position? A supervisor is supposed to be in place to help employees and enforce rules. The pay is low on all levels, except management, which they in no way deserve higher pay when they do no work. The benefits and PTO are a joke. No pay when they close work for snow. They train new people with other new people without even asking if they are comfortable with it. I think Texas needs to come back and observe some more because they shouldn’t have left until they knew exactly what was going on. They put the wrong people in the wrong positions and now there’s no going back.

Top Job Titles	Average Salary
Data entry clerk 2 salaries reported	$29,120 per year
Customer service representative 1 salary reported	$14.50 per hour
Manager 6 salaries reported	$68,500 per year
Recruiter 1 salary reported	$48,000 per year
Mailroom clerk 1 salary reported	$10.00 per hour

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