medical scheduler

patient services coordinator

medical assistant

patient care coordinator

medical sales representative

Defy Medical

A typical day of work would include answering emails, checking labs/charts to ensure all results/information is in, as well as taking inbound/making outbound calls. In training you are taught a ton of information. If you come from anything that is not a medical background, they will teach out what you NEED to know and more. Management is always very helpful with questions about work and are also very understanding of personal situations. The load can be a lot sometimes due to being shorter staffed. Overall, this job allows fora  good work-life balance, as you can clock out at the end of the day and not have to stress about things going on while off of the clock. I love the team that I am a part of and I feel as though I can speak freely with management. 

Being shorter staffed, I feel, has to do with the pay rate not being high enough in this economy, it can be hard to justify the current workload at the current rate.  Most people searching for remote work are parents or caregivers. I will say due to the amount of calls we take/ are expected to make out, this makes it hard to keep valuable workers on. As a company that hires remote workers, who often are caregivers, offering more as for maternity leave, or time off in general would be ideal. 

Overall, I enjoy this job, the team and the opportunity to be here. I just feel like, speaking honestly, there are some benefits that could be better. I plan to be here long term as I feel like the pros here outweigh any cons. 

Do not leave a stable, long-term position for this company unless you are fully prepared for a highly disorganized training environment.

Training is primarily conducted through written notes and Microsoft Office materials that are often outdated or inaccurate. Trainers are consistently pulled in multiple directions—supporting live chats, handling other responsibilities, and training simultaneously—which results in a lack of structure and clarity.

Concerns about the training process are frequently misunderstood or misrepresented as performance issues, rather than being addressed appropriately. There is a strong expectation to meet high productivity metrics within just a few days, despite insufficient onboarding.

Additionally, the professionalism of HR and the overall training environment may not meet expectations. Based on my experience, this is not an ideal environment for someone seeking proper onboarding, support, or long-term growth.

Working here has been one of the most challenging yet rewarding experiences of my career. The pace is fast, the expectations are high, and the work constantly pushes you to think critically and grow — but that’s exactly what makes it so fulfilling.

What truly sets this company apart is the opportunity to make a meaningful impact. You’re not just completing tasks; you’re given the autonomy and trust to genuinely move the needle — both for patients and for the business as a whole. There’s a strong sense that your work matters, and you can see the real-world outcomes of the effort you put in.

Equally important is the support system. Leadership is engaged, accessible, and invested in your success. They empower you to take initiative while also providing guidance when needed. The team around you is just as strong.

This is an environment where you’ll be challenged, but also one where you’ll grow quickly, feel supported, and have the chance to contribute in a meaningful way every day.

It was a great place to work when I started, but after a restructure of the position that changed for the worse. Once you've been here long enough you are 'promoted' to a higher tier, which means you do nothing but take calls all day, every day. The pay is very low for the amount of work that goes into just taking calls alone, but there are dozens of other steps and regulations that change constantly and it's nearly impossible to keep up with. The patient base expands at such a rate that the queues are always, ALWAYS overloaded and it's exhausting even when you have nice patients. Then you have the ones that will call you names, shout at you and berate you over the phone over something as simple as $12. Plus no matter how bad it gets, absolutely NOTHING will happen and they will get whatever they were after and they'll call again another day to do it all over again. I used to tell everyone I knew to apply but now I never do.

What is the best part of working at the company?
Working from home. No back and forth in traffic. The clinical manager and supervisor are very friendly.  The patient services manager and supervisor are not so friendly. 

What is the most stressful part about working at the company?
Not a family friendly company. No understanding for single mothers also they have no compassion for workers with no family in the area they have children. 

What is the work environment and culture like at the company?
MA manager and supervisor are the best to work with. The upper management does not take time to know their employees nor value the hard work they put in. No matter how much integrity you have they will cut you loose even when they know you have no control over certain situations. 

What is a typical day like for you at the company?
working with patients all over the country was always great and typically a day-to-day thing fill in orders fixing orders

Honestly Defy is great in itself. The company and what they do is awesome. To be blunt they need to fire and rehire management they possibly wouldn’t have such a high turnover rate. Being micro managed is annoying and someone constantly checking every little thing. It truly makes you want to pack up and leave! But the other people you work with are amazing! Truly a great group it is really the camera watcher!! Ugh 🤦🏽‍♀️ sometimes you have to let someone go to make the entire company back. Also if you are looking to advance this isn’t the company for you unless you know someone in upper management or kiss tush to get a promotion. The people who truly deserve it don’t get it and advancing yeah don’t ask. If you do you will just get told a lie and then either overlooked or fired. 

So sad. But what Defy does for people is amazing and that is a great fulfillment within the company. 

Working for Defy Medical has truly been a pleasure. The work environment is relaxed, supportive, and designed to help employees feel comfortable while still staying productive. One of the things I appreciate most is the balanced work dynamic — it’s laid‑back without being disorganized, which creates a positive atmosphere day‑to‑day. The team is friendly and helpful, making collaboration smooth and enjoyable. I never feel overwhelmed or stressed, and I always feel like I have the support I need to succeed in my role. Leadership is approachable and open to communication, which adds to the sense of trust and ease within the company. Overall, Defy Medical fosters a workplace where employees can grow, feel valued, and maintain a healthy work–life balance. It’s refreshing to be part of a company that truly cares about both its patients and its team. I’m genuinely grateful to work here.


A typical day at work consists of symptoms calls, in-office procedures, speaking with patients, etc.
I believe I learned more about BHRT, teamwork skills, and in-office procedures that I had never seen before.
Management is always very helpful, kind, respectful, and always willing to answer all of my questions. I love my management!
The workplace culture is very family-oriented which I love, and everyone is always willing to help each other out.
The hardest part of the job is learning BHRT since it is more complicated if you know nothing about it to begin with.
The most enjoyable part of the job is getting to work with awesome people who make work so much fun! I also enjoy speaking with patients all over the country and assisting them when I am able to during symptoms calls.

I love working at Defy Medical, I am challenged daily by different situations and it keeps my brain turning. I have learned so much about time management, teamwork, and working through the obstacles while working here. Management is a safe and open place to ask for help and share how you are feeling. We all work as a team, whether you are in the same department or not. The hardest part of the job is not being able to control the state laws/ pharmacy changes, but it gets easier as time goes on. The most enjoyable part of the job is having a great team to work with and knowing you work for a company that strives to help patients feel their best. 

Your typical day depends on your tier. Management for this department is AMAZING as long as you are transparent, take accountability for errors and you ARE actually WORKING. Love that they weeded out the one lead that created a toxic work environment but since letting her go it’s been GREAT. If you are looking to clock in and not work this is not the job for you. Work ethic goes a long way and IS acknowledged. I couldn’t have asked for a better management team in the PS department. Some patients are the worst to work with and some are amazing people. That’s to be expected in the medical field. 

Top Job Titles	Average Salary
Medical scheduler 25 salaries reported	$17.62 per hour
Patient services coordinator 5 salaries reported	$16.00 per hour
Medical assistant 6 salaries reported	$17.83 per hour
Patient care coordinator 1 salary reported	$17.00 per hour
Medical sales representative 5 salaries reported	$21.63 per hour

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