account executive

outside sales representative

sales advisor

customer service representative

retention specialist

Delta Defense

This is overall a good job with the option to work remotely. The customers are great and if you support the second amendment you'll love this job. The benefits are good too. Over the last year, there has been more competitors targeting Delta/USCCA pretty aggressively. Due to this, call volumes have skyrocketed and the customers who call in are no longer pleasant. What seems unfair is the phone representatives have metrics to meet which is of course reasonable to have goals, but they are continuing to raise them while not giving us a sure fire way to meet them. If we don't "Save" a member from cancelling it counts against us, yet everyone who wants to cancel is calling due to the allegations made against the company that the company doesn't directly address making it impossible for them to be "saved". On top of that, there is a separate department for "saving" members that get paid 4 dollars more an hour (this information is publicly available on the company website) yet we are still required to do their job because the company won't hire more people for their department. They have a hard job don't get me wrong, but they are getting compensated more to do it meanwhile we are doing their job on top of our job and not getting the compensation they do. How does that make sense? 

I know the cliche of leaving a good review while still employed with said company, but this is true. In my 4 plus years with Delta I can honestly say that this is the place I'd like to retire from. When I was hired for the start-up Outside Sales team in 2019, I was leaving a small manufacturing company without any room for growth, and took the gamble on this position (less base than my previous, but uncapped commission, but no history or data to give me an idea). It took all of about 1 month for me to realize that financially the move was life changing. As far as the people, I've never had such great relationships with co-workers, since being out of the Army. 

As for the job itself, management cares about it's employees. Yes, sometimes with the growth, things fall through the cracks, because everyone is going 1,000 MPH, but management is quick to circle back and rectify the mistakes.

Delta has one of the best cultures you will find! I very much enjoyed my time there. The people are great and the mission is worth working for.  From a work-life balance, the company is very flexible and if family friendly. Even if you are in the area, you can choose to work from home whenever (even though the office is fantastic!). I came into a company without any sense of personal protection and self defense. By the end, I learned a ton about various firearms and it has become a new hobby! You learn a ton by working there and it makes you a better protector for yourself and family.

The only real drawbacks are the pay is LOW. But the insurance is very affordable. Also the upward mobility is not great as they have demonstrated over and over again in my time that they prefer to hire from outside as opposed to promoting from within. 

I am a relatively new at Delta; I was hired almost a year ago. I was worried about Delta, mostly that it was going to feel too political while I was at work. While there are definitely some exceptions (Ive seen one guy with a political flag that I don't feel is work appropriate in their backgrounds) it is completely fine, and doesn't come up often whatsoever. The benefits are great, the pay is pretty good, the management (at least the ones I have interacted with, and I report to) are fantastic. Not sure about other managers as I do not report to them, though. I would overall give Delta a 9/10, the only major issue I have had is communication between departments (but that has gotten and is getting a lot better)

I thought the pay was fair to be working remotely. The culture is strong. My biggest complaint is how much of a load and knowledge is needed to be in customer service. You handle billing, state laws, firearm parts, and so many different things. Biggest thing that caused me to leave was cancellations. Too much pressure to talk members into not cancelling. Especially with so much fake news about the membership on YouTube.   I did not get hired to sell and that’s basically the route the department was going when I left. Fortunately, DD listened and has seemed to update the career description. Overall, great company if you work well under pressure. It was unfortunately too much for me. Supervisors were also great. 

The culture at delta defense has gone downhill. There is no work life balance in Outside sales and they expect you to go 7 days a week. Emails and text are from morning to late night. There are too many channels of communication and if you miss one managers will berate you about it. They do not respect time off. Managers are only worried about making them self look good. Managers can be verbally abusive without repercussions. HR will make you feel hear and then it seems to get swept under the rug. Skip levels are non existent and executives have no idea what’s going with employees.

This company has quite a lot of surface-level positive-sounding characteristics, but most of those fall away once you have put in some time with the company (6 months). They show almost blatant favoritism to employees who are located in WI (especially those who are able to work at headquarters in West Bend), promoting them over equally capable and experienced remote employees. 

Information and SOP's change almost daily, and the dissemination of information is abysmal, at best. Working life feels like a game of "tag" trying to keep up with decisions handed down from other departments/upper management. 

This company claims to have 5 major beliefs they follow and expect you to have upon hiring. Well that’s the furthest thing from the truth. They are a company filled with broken promises and lies! They play favorites and have no clue what they’re doing for the outside sales team. I was extremely disappointed when I became a part of this company and got a feel for it first hand. extremely high turnover rate which says a lot about a company. The list is so long about the cons for this company it’s disgusting. Not to mention the owner only cares about the money that goes into his bank account and nothing else. Fake people that only care about a paycheck is what you’ll get at this company.

Pay and benefits good but micromanaging at its finest. Back to back calls for 8 hrs straight. Only a 30 minute lunch. If internet goes out you get an “occurrence” which counts against you in their attendance policy. If someone calls in to cancel and you can’t “save” them it’s counted against you. And lord forbid you say something not in “compliance” to their verbage! If u get sick it’s an “occurrence” if you go to the restroom you have to go into restroom code to let them know. Overall if you like to be controlled, monitored on every little move you make then it’s the job for you. If not I would not suggest it. 

What is the best part of working at the company?
The culture is virtually unmatched as you are truly joining a family

What is the most stressful part about working at the company?
Legal red tape that. surrounds working with a product involving any type of insurance.

What is the work environment and culture like at the company?
Truly one big family, everyone is there to support each other and the mission

What is a typical day like for you at the company?
Constantly communicating with partners and coworkers who share the same values as I

Top Job Titles	Average Salary
Account executive 233 salaries reported	$57,382 per year
Outside sales representative 133 salaries reported	$25.00 per hour
Sales advisor 45 salaries reported	$19.64 per hour
Customer service representative 1 salary reported	$27.00 per hour
Retention specialist 29 salaries reported	$22.00 per hour

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