branch manager

personal banker

senior personal banker

customer service representative

programmer analyst

Dollar Bank

The work culture is okay as long as you don't make a mistake. There is A LOT to the job that they don't tell you about when you start. I feel like I would enjoy the job more if I was at a different office under different management. Different managers create different vibes in each office. Some are more relaxed and understanding while some are more uptight and strict. Everything is looked at under a microscope, which is understandable since it's a federally regulated job. Just don't apply to Dollar Bank if you aren't good at paying attention to details in EVERY little aspect of your work. 

Dollar Bank pays less than other banks but really good if you've never had bank experience, just hope you apply to a good office. Okay benefits, and really nice occasional company outings. Turnover for those not in management (at least in my branch) seems high. No one stays for more than 2 years. Even the float pool is constantly changing. Some branches are crazy behind on calls, but they're always adding new marketing ones and piling up on them.

They stress that they're not "selling" products but put the pressure on if you don't meet your goal each month, whether your branch gets a lot of foot traffic or not. To be expected of a bank, but when you work at a branch in a low income neighborhood where a good majority of the customers have poor credit history and they expect you to close loans worth 40-50K or more each month, it feels a little unrealistic.

Overall I really wanted to like working here more, but I have stress nightmares about my work. There's always some new situation that pops up because of the various aspects of the job and if you never had exposure to things like IRA's, Trusts, Power of Attorneys, or other various legal banking matters, it can be hard to comprehend them with no prior knowledge. A lot of the job is just getting experience, but I still wouldn't recommend working here to any of my family or friends with the amount of things you have to do between opening accounts, loan applications, loan closings, follow up calls, inputting RB notes, dealing with situations that take 20 phone calls to get resolved, running a teller window, and routine office work. All of this while making sure you don't make any mistakes, constantly on the look out for opportunities to sell a loan or checking account, and making sure you keep up with your work before the end of the day. It can just feel really overwhelming. Not to mention with all the bank robberies happening lately it's just generally not safe to work at a bank in Cleveland right now.

More telemarketing calls and pushing sales than building relationships with clients. Expectation is every branch employee sell and talk about EVERY product to every person that walks through door every time in the same way each time, especially loans. Management says it is all about asking the questions to unfold the need then providing that product need. However,  If customer doesn’t want product or doesn’t wish to relay certain information then somehow you didn’t ask the question at all or use the right approach. Expectation and assumptions vs reality of interaction with client, it’s all about whether you made the sell and followed the format. not client satisfaction or taking time to build trust and relationship. Customer service is not acknowledged outside that sell. The focus is also more about what you are able log in your notes in system  than the satisfaction of the client during that interaction. Don’t get me wrong. Companies need sales but what the company trains us to do compared to what regional management expects us to do is not the same, but they will state it is.
For a company that has been around so long it is extremely far behind in the digital arena and daily processes, just now starting to play catch up while management blames branches for not getting numbers. Great branch employees under manipulative, condescending, negative assuming and contradictory leadership. The message of the company is not what is actually delivered. Consistent high turnover is partial proof of this. No effort to make work enjoyable unless branch management happens to care to do so or upper management likes you or your numbers. Company is very uniformed in everything so very little room for creativity and ideas but have a program for you to offer them. Hardest part of job is regional management, lengthy processes and truthfully the gaslighting. Most enjoyable part of job is working with and helping coworkers and clients and the direction the company is trying to go. To sum it up, The company delivering what they proclaim would make it more successful for all. It sounds like a really good company. 

The systems were ancient and unreliable, no one really advances,  the online banking is horrible, and I've spent more time playing tech advisor than being an actual customer service advisor.   The mail system is horrible.  There is one person that creates the letter heads, and most of the time, they are printed wrong--- sometimes inaccurate or security compromising information is accidentally printed on letters.  This person never gets fired for whatever reason. 

The management is very cliquish, some of the supervisors are rude and gossip about their advisors openly.  The main supervisor doesn't know what they're doing most of the time and you'll always end up having to ask their superior. They also surprisingly do not do well with confrontation.  Actually, they are quite passive-aggressive in that regard.

My co-workers were interesting.  Most of them were very nice, others felt they needed to unnecessarily brown nose management to the point they became errand people.  Some of them succeeded in befriending management resulting in very obvious biased treatment.
Others were using unethical means to more than triple their reported assets. There were nights when there were no available supervisors, which is interesting because supervisors are needed to complete certain tasks for customers.

The most enjoyable part of the job mostly had to do with the parties.  There were so many of them, considering many people decided to quit and their departures are almost always celebrated.

The hardest part of the job usually came when the online banking systems were down, and we had to come up with illogical reasons to tell our customers.

The pay was decent, but definitely not enough for the amount of work that had being produced.  and DEFINITELY significantly less than the same position at other banks.

This place taught me to train myself.  Their training doesn't prepare you for what problems you'll actually face on the job.  The more you educate yourself, the better off you'll be.

Great place to get your foot in the door for banking experience and build your resume.

Used to be company that didn't pressure you into pushing products and services that didn't benefit or add value to the customer. Retail banking leadership has recently started to micromanage branch employee's and implemented systems to track and measure the following areas to push higher productivity : calls, scheduled & walk-in appointments, customer interactions, loan applications, referrals, products sold, customers enrolled into new services and voice of the customer scores. 

Recently, employees have been fleeing the retail setting for positions at other financial institutions for much higher pay or into non-retail positions to get out from under the leadership of retail banking.

Our CEO is amazing and down to earth. He truly cares about his employees and the company, but over the years has become disconnected from those in retail. It appears as though he's not aware of the true chaos currently happening in retail or those underneath him are keeping him uninformed in an attempt to control the situation without his knowledge.

As a Branch Manager, you are expected to pick up the shortfalls for your office at all times and will be held responsible for others mistakes. Leadership has high expectations for business development and refuses to accepted legitimate reasons as to why you're unable to meet goals or deadlines. Many branches are having staffing issues resulting in Branch Managers not being able to adequately perform their specific job duties and instead operate as a Teller or Personal Banker on a daily basis. 

The day will either have nothing going on and all you will have is a single person that comes in for a withdrawal or be completely busy with weird and insane issues that can only be resolved within 6 hours, and 8 people spread all over 3 states have each looked at the issue, come to their own conclusion, provided a solution, and when it doesn't work, referred you to the next person until magically the issue is fixed by one random person in a department you've never heard of, but has been around for decades and exists for this one specific reason. The whole time systems are just failing around you, and the internet goes out. Most of the time it will be somewhere in between nothing and this. Management either does not know, is unwilling to learn, does not care, is focused on a metric that makes your job harder, or is petty and yelling at somebody. This job will give you a crash course in banking, which is interesting, but the systems and leadership will leave you thinking that your job is not banking and customers its listening to management and just knowing the 32 various systems well enough that WHEN the systems don't work, you know how to fix it. Some people find the banking processes more interesting, while others prefer the customer. Honestly, it's a preference. Regardless of whether you accept this job, good luck. 

Retail Banking job at Dollar Bank is difficult. While the goals aren’t high, the company lacks the tools and resources to properly serve their customers. These shortcomings cause stress on the staff and upper management offers little support. The place all responsibility on the Branch management staff to grow business and serve customers but give them little authority to actually get the job done. Operations is 10 years obsolete with constant paperwork and auditing. Very little is digitized and the company relies on faxing and filing. Dollar Bank silences anyone the speaks against their processes. If you don’t become “Dollarized” they will find ways to get rid of you. It’s very difficult to aquire new customers due to lack of technology and limitations. Terrible online banking and self service options that glitch or just don’t work. Customers must go to the branch and fill out forms for the most simple requests. The culture and values of Dollar Bank are lip service. Communication from upper management  and across departments is terrible. Gossip and rumor mills run rampant through the company due to the lack of communication and transparency. 

My experience at Dollar Bank was shocking, most branch level employees and managers have no educational or professional backgrounds in the field of business, have no knowledge or expertise in finance or economics, and lack basic managerial/ leadership qualities.

One thing you will notice immediately there is no room for independent or visionary thinkers and the only employees they seem to retain are ones who place no value on autonomy and possess the ability to blindly follow orders, instructions, and rules or have no other options.

It is a great stepping stone for recent college graduates but not a place to build a career. If you are considering employment or are a new hire my best advice is to keep your ideas to yourself and be prepared for a level of interoffice gossip that puts tween girls to shame.

*Learned all about banking and different products offered.
*Learned about mutuality.
*Typical day involves reviewing different areas of work, running a teller window for backup, ensuring any assigned audits are completed, assisting/coaching newer employees, completing schedules, assisting customers with any needs they may have and doing outbound follow up/sales calls.
*Have enjoyed all co-workers I have had throughout my time at the bank.
*Hardest part of my job is finding time to complete all areas of my position when new tasks/duties are continuously being added to my job description.  It seems to get done, however sometimes it doesn't feel as if they will be enough time.
*The most enjoyable part of my job is teaching people new things, whether it be employees or customers.  I enjoy knowing I helped someone or did the right thing for them.

A typical day at Dollar Bank starts out with me conducting our daily "warm up" meeting. I usually take that time to discuss any rate changes or special offers the marketing department has. The branch that I manage has a very big deposit base so once those doors open its customer after customer. I enjoy this fast pace environment because it gives you the opportunity to experience so much in the banking world. From opening your basic checking/savings account to processing loans, handling POA request, and Representative Payee accounts, just to name a few. Throughout the day I would also have to handle fee waiver scenarios basing my decisions on the customers needs as well as profitability for the bank. I would also take time throughout the day coaching my staff. Praising them on a job well done or correcting an individual if they missed an opportunity from a customer. At the end of the day I would conduct a "cool down" meeting discussing everyone's successes and concerns for that day.

Overcoming a tough day at work can help improve your productivity, morale, and quality of work. It can also help you find an ideal work-life balance. This helps you keep your personal and professional lives separate, which can enable you to find fulfillment in both areas of your life. Here are some steps you can take to recover from a challenging day at work. 
Examples of inconsistent performance reviews include,
Inconsistent guidance that is confusing to employees.
Failure to communicate rules, procedures, and messages to subordinates properly.
Inability to make on-the-spot decisions when they are required.
Failure to provide staff with positive feedback or acknowledgment of a job well done.
Micromanagement of staff.

Top Job Titles	Average Salary
Branch manager 3 salaries reported	$54,333 per year
Personal banker 22 salaries reported	$37,500 per year
Senior personal banker 8 salaries reported	$38,500 per year
Customer service representative 3 salaries reported	$27,667 per year
Programmer analyst 7 salaries reported	$55,286 per year

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