user experience designer

customer success manager

product manager

digital marketer

software engineer

Entrata

Do not work here. End of Story. If you have thought about becoming a "leasing specialist" here, don't. That title is a glorified term for being a customer service punching bag for this company that will pay you bare minimum and expect a lot from you.
Let's start with attendance- you're given "3 credits" every 3 months, which are what you use for when you need to take time off. This is essentially 3 days you can take off. You are allowed to work extra hours to "make up" for when you need time off, which is great in theory, but not in the way Entrata does it. For instance, if you miss a 4 hour shift, you would have to work 7.5 hours to make up the "negative ding to your attendance credits". Almost double the hours you have to work to make up for 4 hours? Makes zero sense. 6 hour shift made up is 10 hours of work. Leaving 30 minutes early from your shift is 5 hours of work to make up. If you go into the negative for credits, you can get fired. When it's busy, no one will cover for you, or you have to beg or trade people shifts so you don't have to take a ding. Requested time off is a joke. I put in multiple requests for different dates over the summer at least a month in advance and they never approved one single day off. Abysmal attendance system. If they're busy, they don't care about your personal life or what you need. If you get sick and miss 3 days of work? Guess you got 30 hours on top of your regular schedule to make up!

Management is a joke. Major inconsistencies, it's a luck of the draw which manager you get, some being apathetic and "laid back" but will have horrid communication skills and you'll feel like you're floating in the middle of the ocean with no help or guidance, or you'll have extreme micromanaging and power trip managers who are all in their 20's and have no idea what they're doing. 

QA team is a joke. You get 2 calls graded PER WEEK, and the standards by which the calls are graded are extremely specific and difficult. QA team is taught to rip your calls apart and ANY, and I mean even 1 mistake can cost your grade on the call, which ultimately can lead to you getting fired, or at least never getting a raise, which is really what Entrata would prefer.

Raises- If you can manage to get a very high call score and maintain it for 3 months, as well as adhere to a bunch of other difficult standards, you can get a raise, which if achieved you'll be waiting another month for them to actually apply it to your hourly pay, so you're waiting at minimum 4 months before your raise is actually applied. And because of how draining and mundane this job is, working between 1-6 months is probably the most common time frame in which people quit. 

If you want to get paid 11 an hour to take a high amount of calls each day from toxic and angry people literally all day, while adhering to high standards of QA, having 2 graded a week, and making little to no upwards progress regardless of how good you do, this is your job! Their only positive is a flexible schedule and a work from home option, so they prey on college kids and people desperate for a job. They'll literally hire anyone, which is evident when you see who works there. Don't expect a professional environment from the leasing agents or the managers. The managers participate in gossip (which they don't even try to hide sometimes) and frequently are called out for it. And the leasing agents are yikes, i'll leave it at that. 

Oh, and if you have any kind of physical or mental concern that is relevant to missing work or needing accommodations, and they don't offer FMLA till after a year of working (so basically you'll never get it if you need it, cause maybe 10% or less people in the leasing center have been there over a year). I put in an accommodation request (which is like their half-ah attempt to give you some kind of break for real medical concerns, like adding 5 minutes to your 1 break a shift), and I never heard back from HR. I waited 4 months and never heard back about it. Nice! 

My experience at Entrata was up and down. They offer absolutely no advancement for work at home agents. You are literally the lowest, least important people in the company, and they do let you know that. They aren't shy about it one bit. Their reasoning is.. well you work at home, and get paid for it. You should feel lucky for that. Which I did, but their quality expectations are absolutely ridiculous. In training they told us that like 3 people EVER have gotten 100% so that tells you how outrageous it is. Their opportunities for raises are very limited, and can change quarterly. If you do good for one quarter and get a raise, it can dip back down if you lower your stats in the next 3 months. Their benefits are good as far as they provide healthcare, dental, vision, 401K with matching, etc. The calls are terrible. Customers are rude to you, and God forbid you have computer issues. The IT department will call you a liar in emails to upper management even when you have a video of the issues that are not your fault. They don't care about the work at home agents. They literally act like they hate them. I had multiple managers. One of them was exceptional, and the others flat out sucked. I did everything I could to get away from the toxic company, and management. They grade 2 calls a week, and they make or break you for pay. You don't even find out if you did something wrong for two weeks, which means you could make the same mistake without even knowing it was a mistake for the following weeks and could be messed up for multiple graded calls, and all you get is oh well, that's how we do it. I am not saying this because I didn't get raises either. I "leveled up" as they call it, and did get the raises. It was horrible do so however. They want your adherence at at least 90%, but doing your job lowers your adherence. When you have maintenance calls where they don't answer, you have to go into "project" to call maintenance. That counts against your overall score. They say that's why they give you a 10% buffer, but that doesn't really help if you are having computer issues, or get multiple maintenance calls. It's such a joke! Their managers on duty never, ever respond to emails. If you are having computer issues you can literally only email them, because your desktop phone won't call out if you don't have internet, and they only give you an extension to call, so if you can't do that you're screwed. Upper management is entirely disinterested in the happiness, and well being of the work at home agents. I have worked customer service my entire working career of 14 years, and I have never loathed a job as much as this one. It was one thing after another. Their IT department is pretty much the most useless IT department I have come across, and if you have issues with their systems they don't pay you during the entire time it takes them to get a computer shipped out to you, and that can take weeks, because as I said, their IT department is useless. Only work here if it is your last resort. It was pretty terrible. If you have to work at home, try somewhere like Convergys. They suck far less than this company. If you are a member of upper management and are reading this, get your stuff together. You treat your employees like garbage, and then wonder why your turnover rate is so high. It's not really a mystery. You'll notice almost all of the really positive reviews on here are from their agents that work in office. That's because they treat them like the golden children while the work at home staff are the redheaded step children of the company. DO NOT WORK HERE!

What is the best part of working at the company?
Working from home is the best part about working for Entrata.

What is the most stressful part about working at the company?
Entrata expects you to be a knowledgeable representative of all the apartment rental properties that they serve.  Unfortunately, the only knowledge you will have about each property is what you can see on the computer screen.  You are not to tell any prospective renter or any actual renter that you are not actually in the property rental office, unless you are asked.

What is the work environment and culture like at the company?
The Entrata work environment and culture is friendly.  They do their best to train you under the circumstances.  As a call center operator, all calls are recorded and subject to evaluation and scoring.  They do give you opportunity to improve, but there is a limit.

What is a typical day like for you at the company?
 A typical day for me was taking one call after another with very little time in between calls, and inputting all information into the Entrata system, via your computer, while handling the call.  Some calls were from prospective renters for various properties around the country.  Other calls were from current renters at various properties around the country, for example maintenance calls.  Some calls could be actual property maintenance people checking on a maintenance work order.

I've worked at entrata for over 5 years and the last few years I've felt less and less appeciated as an employee. When i started at the company we had a ton of fun perks like quartly movies, activies to pull the employees together, this sense of growth and appreciation to those who have been loyal. In the last couple years while the company has raised money it feels like theyre putting in less and less effort with their employees. We hardly do anything as a company anymore, i feel like there are so many expectations for us but realistic expectations are never set for clients. We are going in a thousand different directions with out really giving quality to products we already have. We dont have the resources for everything that is required we be done. I feel like im constantly treading water with no progress. They do not pay comparitively to other software companies but like to brag about how much we've raised. I'm really frusterated and upset at how this company has turned out.

I no longer work for the company( I worked here for about 6 months). The job itself is easy enough, the people calling in treat you horribly of course. Supervisors have a tendency to micromanage. Pay is lacking and it’s hard to “level up” and when you do you get a .50- 1.00 increase so it’s not much of an incentive. The sick day policy is absolute garbage. If you miss <4 hours of work( most of the time not even a full shift) you have to work 10 hours( usually more than a full shift) to make up for it. You have two sick days a quarter you can use( unless you work A LOT of overtime) without being penalized. Rent weeks are insane as they keep coming up with OT incentives but half the time they don’t follow up with them( I was promised gift cards and other “rewards” that were never granted. You’re required to work at least one weekend day and you’ll be double penalized if you’re sick over the weekend. You have to be in the company for 5 years before you might(key word might) be able to get weekends off. So it’s not bad for a short term job or a resume filler, but I definitely wouldn’t recommend this for a long term job. 

Entrata is a great place to work for college students who need a flexible work schedule. However, do not expect it to be anything but a call center job. You answer phones, all day, every day. I learned many valuable life skills, the most important being communication. My manager was awesome! She has become a great friend. However, there are several manager and directors who are not as amazing. You are assigned a manager based on your schedule, so it's the luck of the draw. If you work in the office, you get a great social environment. If you work from home, you're on your own except for digital interactions. The hardest part of the job is how insanely busy it is. Don't expect to have a lot of time to do homework, or anything else besides answer phones during your shift. The most enjoyable part of the job is the schedule flexibility. They are willing to work with anyone's schedule! It's open 24/7, so don't expect to get weekends or holidays off. But major holidays are paid time and a half, so you are compensated.

Entrata had some great people there, but the company was constantly changing and you'd never know how things were going to be from week to week. Upper management was not really in touch with the people in the trenches, so to speak, and so their decisions felt like knee-jerk reactions. Communication was VERY LACKING and everyone felt unsettled and insecure in their jobs. The call center was treated like the ugly step-sister that Corporate didn't want to claim, and there are little to no benefits for lower management.  Other than the convenience of them having a work-from-home option, I would not recommend it as a good place to work.

The job is great if you’re looking for a flexible schedule and the ability to pick up extra hours. Besides that, there’s not a whole lot more to benefit from. The reason you’re able to pick up hours is because the office is usually understaffed for the call volumes that are being received. The quality assurance standards for your calls are enough to stress you out about every single call you take, for fear that you may say one wrong word and fail your call for the week. There are also no real opportunities for advancement within the company. While many listings are posted, it won’t matter your scores or stats, the job will end up going to a friend or family member of upper management solely because of the relationship. If you’re looking for a flexible job that is constantly overwhelmingly busy without any possibility for advancement, this isn’t a bad choice.

Working at entrata is great. Work life balance is a high priority and most positions are work from home. If you live close to headquarters you are welcome to go into the office and pick an open desk. Amenities at headquarters are nice with a 24/7 gym and food/drink options.
Overall, entrata is a leader in the industry while has it's benefits of high level work, while also having frequent change. A good chunk of the people I work with do well at their jobs and are planning on sticking around for a long time. For that reason many people find a position they enjoy, learn that position really well and coast for years. Advancement is not clearly defined and is hard to gauge on how successful you are performing at your job. Most positions are filled via an outside hire regardless of the position level.

I’m on a pretty small team, which means that we have to wear many hats & get pulled in many different directions. In general, I spend the first 3 hours every day doing meetings, projects, answering emails, &/or making calls. From noon to EOD, I’m usually in the mail-room; I’m opening, sorting, scanning, & sending out up to 5500 pieces of mail.

My main issue is that my manager & the auditors seem to expect me to do 8 hours of work in those first 3 hours. I tell them how swamped & overwhelmed I am, & they say something along the lines of “oh yeah, I was overwhelmed too, when I first started”, as if that’s supposed to comfort me.

There’s also high turnover in my department & not-very-effective training for my specific position. I’m hoping to find a new position closer to home before I burn out!

Top Job Titles	Average Salary
User experience designer 126 salaries reported	$64.50 per hour
Customer success manager 5 salaries reported	$78,000 per year
Product manager 4 salaries reported	$93,125 per year
Digital marketer 2 salaries reported	$71,950 per year
Software engineer 18 salaries reported	$123,739 per year

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