customer service representative

mailroom clerk

print operator

driver

document specialist

Exela Technologies

There are two types of employees that excel at Exela, sycophant boot lickers who stroke the ego of upper managemet or those who shut up and work without much thought about what they're doing or how they're doing it.

Upper management has no qualms with lying to or deceiving employees and they actively encourage a lack of transparency, with policy being largely vague and selectively enforced for individuals they want gone or not at all enforced for people willing to engratiate themselves to supervisors or team leads. This level of favoritism is not just apparent but openly talked about among all employees from the top to the bottom. 

Management complains loudly about absenteeism but does nothing to give incentives to its hardest workers to stick around and even actively targets high performers with harsher and more unfair performance reviews so that those performers won't receive their bonuses. 

The quality team is so inconsistent in its analysis of work that almost everything comes down to the quality team member who is auditing your work than an actual examination of quality standards. I hope you're ok with process changes based on the whim of quality managers often given with no explanation, warning or forethought on production standards. Often times employees will get quality errors they were unaware of because quality has poor communication with management. 

Good luck getting any solid or structured training. You might get lucky and get to read the manual for 30 minutes and get guidance from a team lead for an hour and your guidance can be so inconsistent that most managers don't even know who is certified and who isn't. Pretty much  as long as you are a warm body they'll throw you in a chair and expect you to make numbers. 
Some of the work done isn't even counted due to "drop out" rate which leads to confusion and despair among employees who are constantly worried about numbers and are even often times treated like just a number.

Don't expect respect or care from upper management as even absences with doctors notes for anything from back problems to communicable viruses may or may not net you disciplinary action.

Depending on how capricious or careless managers or supervisors are they can make life incredibly difficult especially if they experience even the smallest perceived slight and they WILL target you with impunity as HR is so toothless and ineffective that you might as well just wait and hope things get better or quit. 

The team leads across shifts can range from helpful and nurturing to arrogant and disrespectful and little is done by their managers to keep them in check especially if that team lead is favored by the upper management of their shift.

Despite not having a no talking policy employees have been hushed like school children by team leads and supervisors regardless of noise levels and have been expected to stay silent. When confronted, management simply shrugs their shoulders and act as if they never told anyone they couldn't talk.

In summation, the company at the ground level is largely controlled by yes men who will not hesitate to throw hourly employees to the wolves. They often ask too much of people without thought, suggestion or feedback on how to better their process, achieve goals or how to lessen the fatigue of employees. This has led to an awful rate of attrition and employee retention. Middle management can do as they please if they are favored or they are complimentary of upper management and show little to no level of empathy, mentoring or guidance outside of what they think will make them look better to their superiors. The few times i ever had a moment of pride or enthusiasm for the work that was done were stripped away by the spiteful, bitter and downright hateful management. If you shut up and keep your head down you will get a pretty decent paycheck but in my experience I would rather have brain surgery performed with a butter knife than ever have to work in the proximity or under some of the members of management ever again in my lifetime.

The company acquired Citizen's Bank Lbx of Medford, MA around Oct. 2013. The transition has been anything but smooth. 

Upon take over, they called everyone into a room and forced us to sign paperwork without the paperwork being explained or giving us the time to read it. Communication between HR/management/employees has been very poor and the management seems to hide a lot of things from its employee base, creating a shadowy and dare I say, deceptive environment. The date on which we will be moving into our new building and getting new equipment is constantly changing and the company also stated, after telling us that we'd all get a 2% cost of living raise, that we would not be getting one due to late hiring dates. Employee morale seems to be on a downward spiral because of these mixed messages and lies. Currently, overtime is high, despite a low workload, work/life balance is low. The work load is imbalanced, with certain employees doing a lot more without increased compensation and others doing very little. Currently, no one is held accountable for poor quality and lacking productivity. This has led to lazy employees that just do not care and poor quality. The quality of work is laughably poor despite how unbelievably easy the work actually is.  The supervisory staff seems clueless, pulling people in multiple directions without giving any real direction at all. They seem as flustered as anyone underneath them and barely seem to know what they are doing. This is understandable, as training as been poor across the board. The supervisors do not seem to know what they want you to do either, throwing work at you and then taking it away and replacing it with something else seconds later.

There are 15+ people who are capable of being cross-trained and management should cross-train them and stop throwing work onto those whom are already over-burdened. Also, they should be cross-training themselves so that they can better understand the dept. A manager or supervisor should have knowledge on all areas of the dept and at the moment, that is not the case.  It is very hard to take the management seriously when they are stressed and uneducated in "all" areas of the department. Their lack of knowledge does not create confidence and the way they rely on certain individuals to multitask, a lot of times more than themselves and without any reward, does not encourage one to work or try harder.  In fact, it's quite the opposite.  

I see very little chance for advancement and pay increases within the company and my confidence in the company is fading.

Steer clear of this company! Well the El Paso branch at least.  They lied to us.  They told us that if we produce a certain amount of work an hour.  We would get .50, .75 or $1 an hour added to our hourly pay. 
Said it would take 2 weeks to kick in and that it would be on our checks from Manpower....Well, that was over a month ago. And no1 received the extra pay. To make matters worse when Manpower was asked about it, they had absolutely NO idea what was going on.  Couldn't give anyone any updates or info on the matter. They were completely clueless to what we were being told!
When we ask the horrible management at Source HOV, they point the finger at manpower and try to cover 1 lie with another. By telling us that some people received theirs already.  What ''those'' people got was shift differential pay.
The manager or whoever he is is a PUNK! He sneaks around you in order not to be confronted. If u do get a word in with him he always gives lame answers or just doesnt know.  He along with the team leads are very unprofessional.  The new team lead for graveyard is a joke.  
They need some major training in dealing with employees.  They pick favorites here. And if ur not on that list, dont even bother. 
African American people definitely need not apply.  Im Mexican and I even notice how they are mistreated here.  I've watched all the African Americans be let go one by one,  one was fired for using his phone (which isnt allowed) but ALL of the leads use theirs (which ISNT allowed) and pretty much everyone else does.  The ''favorite''s even have their phones in plain view.  
How can anyone take a team lead giving a "No Phones Allowed" speach serious when he has a phone hanging out his pocket? ...Lead by example?  Haaa, not at this place!
 Its such a shame.   This place is absolutely horrible. After being lied to, Im officially getting out of there. So if you want to take your chances you can have my spot.  
A group of us will be finding out if what they have done to us is even legal or not.  Because it just isnt right.  We were all looking forward to that money not to mention killing ourselves to produce enough to get the money!
The work itself is not the issue at all.  It is frustrating at times with all of the new updates and procedures.  But thats normal.  It's the staff that is going to make this place fail.  Temps or not, We didnt deserve this. 
There is one awesome Supervisor, she's works graveyard.  And another trainer who is very nice and knowledgeable. The old team lead that was on graveyard didnt know to much about the work (It was a new project to everyone, so he was learning as we were) but he was a good lead and you could tell he was determined to do his job correctly.  Why they moved him? idk. But this new one is joke just like his boss. 
Good Luck

Sitting in a cubicle and typing into fields of documents all day may not sound like a dream job to most people but it is decent enough to collect a paycheck while you're waiting for a better opportunity.  Or at least, it would be, if it weren't for all of the added issues related to the job at hand.

To begin with, don't expect to make much money.  The company will pay you as little as possible and refuses at every turn to give a raise to the vast majority of employees.  You might work there for a decade and still not get a raise other than the federal minimum wage mandating it.  Employees are given a yearly review to see if they qualify for a raise and in my entire time working I have never seen anyone get it.  There's always some excuse.  To give an example, one co-worker of mine was told that she had been one minute late from a break one day and even though her attendance was otherwise perfect, she was docked a point because of it.  This made her ineligible for the raise that she would have gotten otherwise due to her stellar performance as an employee.  Incentive pay is a possibility if you are fast and accurate enough to earn it, though most employees are not and the few that are often get moved to other projects to prevent them from steadily making extra money.

As a second point, management is extraordinarily inefficient.  Team leads and managers are both often completely oblivious to what takes place throughout the building and will set unrealistic goals and reprimand great employees for reasons that do not line up with any logical explanation.  An employee may have an impressive production rate and yet will still be called into a meeting with management and scolded for an arbitrary reason determined by that particular manager's current mood.

However, to avoid being entirely negative with this review, I will say that when you aren't being harassed by management the atmosphere is enjoyable.  The work is monotonous but the majority of the people who work there are pleasant.  Another perk is being able to listen to music while you work, it definitely makes the day go by faster.  Having weekends and holidays off is an additional perk that is very nice to have in for an entry level position.

All in all, I do not recommend working for this company unless you absolutely have to or only intend to be employed there for a short time.

The same poor Pitney Bowes culture, hourly pay and treatment of employees even though it was purchased by Novitex.

My responsibilities:
Facilities, Add/move changes/Security, PC Tech, TeleAdmin. Mailroom/Print shop, IT EQ Inventory Control, Purchasing

The company is only as good as the management they have and they have a long way to go in appreciating/recognizing their employees and rewarding them with monetary increases.
Which is a real disappointment since the opportunity is available to have a successful career, advancement and great WorkPlace environment but the company holds back the potential of its employees and encourages them to seek other employment.

This is why they continue to be unable to retain an awesome workforce.

 They just built a brand new building in Stamford, CT;

The Connecticut Department of Economic and Community Development awarded Novitex a $5 million forgivable loan if it retains 335 jobs in Connecticut and creates 200 more within the next five years. As of mid-March Novitex listed just five open jobs in Stamford, including one position to lead recruiting, of about 20 total in Connecticut.
Novitex has its headquarters in Stamford, employing 155 people there of about 9,000 employees total. The company is controlled by Apollo Global Management, an investment firm based in New York that acquired Novitex from Pitney Bowes in 2014 for $400 million.

And yet still choose to pay employees under the normal pay rate for most positions and have continually decreased benefits and lengthen the time for annual performance reviews by 6 months to save money and vacation/PTO to be accrued prior to any PTO.

They verbally informed me of my duties to be performed in the interview with nothing in writing. Made me the offer per hour yet 37.5 hrs. not 40 again saving them money. After hired they continually added duties/responsibilities with out any increase in wage.
I was continually asked to perform some of the clients employees duties which they were being paid 3 times as much as I was.

I have stepped up and performed the lead role in the dep't. for 2 months w/o any increase in pay. Offered to work at multiple locations and do whatever is needed w/o any bonus/extra recognition or incentive pay.

Unfortunately for most potential employees Novitex is not their first choice but usually their last.

I have worked here for 2 years, helped set up the facility as well. When i first arrived, we were showered with promises of raises and advancement for working hard which kept us excited for the future. Little did we know that people haven't received raises in 5 years, management is over populated with people who have no clue of what they are doing and expect nonsensical deadlines on projects and work, as well as a firm policy in passing the buck, and even mandatory & day work weeks when they promised the customer more than they can actually handle . Favoritism runs rampant here. I would leave to go to the restroom and when i get back people would tell me my manager was looking for me, and then the manager would proceed to question me like a child, while other employees who were more favorable would take 30 minute breaks instead of their 15, and the same employees would wear headphones and talk on the phone as well as play music when it is a direct violation of company policy. Other more disgusting acts were committed, but those shall remain unsaid. Coming into this company, I was a new type of employee, a hybrid who did inserting as well as a lot of Pitney Bowes technician aspects, trained by Pitney Bowes AND I ran customer tests and projects AND set up machines, but I was seen as inferior because i did not bring in revenue for the business. When i gave my two weeks notice, my managers wanted to keep me but upper management offered me change. Literally just a couple cents.

PROS
My other fellow employees were awesome to be around and work with. No matter the assignment, even with managements ineptness, we banned together and got the job done, with little or no thanks.

CONS
Unsociable, uncaring and disassociated management. But hey as long as money is being made, they believe the company works.

If you have no respect for yourself and want to feel that way everyday, and ask upper management about raises, new customers, better benefits and more rules that make sense and "It's in the pipeline." is a sufficient answer , then go for it.

At first I was excited "finally a low physical stress job that won't aggravate my conditions" but boy was I wrong. For the first few months I worked under a supervisor that made communication difficult when it came to my needs regarding my illness and schedule. I was going into full blown panic attacks more often than I ever experienced before. After complaining multiple times I was finally relocated to a different room with more tolerant superiors, which helped for awhile. 
However, I did not sign up for 58 hour work weeks. 40 hours with occasional overtime. Not mandatory 58 hour weeks due to insufficient staffing. I was very upfront with my medical issues and the more I worked the worse I got. At first under my new superiors, I was treated with understanding and compassion, but after 4 months of bouncing between symptoms like a pin ball game the sympathy thinned. 
I ended up leaving because when trying to sort out my medical paperwork that they requested I redo I was being told that "it's clear you aren't even trying to hold up your end of the bargain". They were pushing me to work extra to make up the time I was missing, which in theory I didn't have a problem with...
 But let's say you are scheduled for each day the site is open and you miss a day in the middle of the week due to illness and now you have 10 hours to make up in 3 days that you are already scheduled for 10 hours and you can get locked out of not only the building but your room if you are there passed a certain time even though there is another shift that can access the building. 
I can't help that I am sick. Or that I don't have a solid functional treatment plan. But they made me feel like it was. They were able to do what I didn't think possible. They managed to cultivate an environment that caused me so much unneeded stress it was effectively making me feel worse. How do I know they were the cause? Since leaving I've had a decrease in some symptoms and completely eliminating others over night. 

In summary, they have serious issues with staffing, management and communication skills. In addition they don't invest a lot of time or effort into retaining the few employees they have. All in all not worth the trouble unless some legitimate changes are made in house.

But what would I know...I didn't even try -____-

I worked as a temp hire for a project that started in June and was going to end around October, depending on workflow. I was told it was a possibility I could be asked to stay on permanently, depending on how I performed my job. I was hired to index (perform data entry) and prep documents when there was no data entry to be done. I told the lady in charge (I refuse to call her my manager as she has no managerial skills, among other things.) 

The job itself was easy to learn and easy to perform. 

The stress that was brought into the facility was caused by the lady in charge who had one or two favorite employees who could do as they pleased. We all signed multiple security documents stating we would not talk about the information we were working on, as they were private medical records. This rule did not apply to the favorite one, as she was allowed to make inappropriate comments about things that were in the records of various people. When I asked the lady in charge to please ask the favored one to stop because this was an obvious breach, (after I had asked the favored one to stop because she was being vulgar)I was told "She's a big girl" and the behavior continued. Cell phones were not allowed on the floor either, for security reasons. However, the lady in charge said if they were out of sight it was ok. We could listen to music while we worked so that was a plus. However, our activities were monitored by the favored one and she would text anything she deemed an indiscretion to the lady in charge who stayed in her office most of the time visiting with family members, or playing Solitare on her computer while said family members slept in her office (who were not supposed to be past the security door but were allowed to do so). The favored one started after I did and was also a temp hire. Her family was also allowed to come in and sit with her after everyone else left for the day. 

There are many more instances I could site, and everything I have said here I witnessed myself. Name calling and bullying, (by the lady in charge to other employees) and inappropriate behavior by the favored employee and the lady in charge are only a few of the reasons I can see to steer clear of this company, no matter the location of the job. I have read other reviews, and they all tell the same story.

The good:
- most jobs there are fairly easy and low stress. 
- There is nearly 100% job security because no on can be replaced.
- Jobs are permanent with benefits. 

The bad:
- Bad corporate management. Chairman has been in trouble in the late 90s for being involved with drug cartel money laundering and drove a tech company into the ground once before. He makes huge amounts of money with Exela stock. He is worth $125 million dollars yet pays his workers $12 an hour with no raises. 

- Dysfunctional management. Corporate is so tight with the penny that at times we don't pay the janitors for two weeks, so supervisors are going around changing trash cans. Several times we went weeks without paper towels in the bathrooms and even printer paper had to be manually bought at the store. 

- Extreme short staffing, almost every day is 9 or 10+ hours, there are 20+ open positions and yet the company won't spend a dime listing any of them on Indeed/ Careerbuilder /etc. They cancel job fairs. They refuse to post listings on social media. 

- Everyone is hired in at $12 an hour and no raises - ever. Not even a penny after 10 years or for being 'promoted'. From easiest to hardest job on site $12. 

- You only get off three holidays per year - Thanksgiving, Christmas, New Year's Day. Every other major holiday you must work. You do get paid an extra 8 hours of PTO but most would prefer to be home. 

- Because people know they aren't replaceable they call in all the time, refuse to do work correctly, etc. 

- Management is very dysfunctional. Many times I was asked to come in early to cover a shift to arrive a see someone else there covering it already because a different supervisor asked them, there was no communication. 

- Most important info is handed out by email by 80% of workers on site don't have email access. 

- It's a dead end job. Because of constant downsizing there are lots of former team leads and supervisors doing regular roles. If you come in new there is no where to go to make more money or advance your career. 

MY ADVICE: this is an OK job for someone for a short period of time to pivot to something better. Or for a first full time job. If you have any self esteem don't stay beyond a year.

I worked here over a year. The job itself is not hard nor too stressful UNTIL month end rolls around but even then its still manageable. Typical, 8-5pm gig that you do not take home with you. However, my main complaint is due to the management. 

The supervisors in Recon more specifically....they are immature women who take pride in making an employees work environment difficult once they are on their radar or getting them fired especially if they are still temp to hire via Kelly Services. I worked hard and efficiently yet my direct supervisor was just naturally mean spirited. Her personal life was always a factor in her attitude. If she is spoken to about how degrading and confrontational she is a temporary change is made. Yet she will go out of her way to retaliate and undermine you. I witnessed her "torment" a few employees just because she really wanted them to quit....it worked majority of the time.

I also did not like that there is no specific time frame for when or if you will get hired on permanently as the job description states. I was fortunate enough to get hired on less than 6 months after training. I knew people who were there over a year who were still temp. The PTO is the only bonus to this because the raise from temp to permanent is only $0.60.

Oh and my biggest complaint is that my hours went from true full time 40+ a week to barely 32 hrs. The supervisors of course are salaried so they did not care. I recall being forced to leave on a Thursday afternoon by 2 and then again on that Friday by 11am. This is because they jump down your throat to get started on the next weeks work by thursday of the current week so that they can repeat the cycle and make sure to get you out of the door because they have hair or nail appointments or are just trying to get an early start on their weekend. 

Any who, if you have a good paying job with a good work environment don't take the gamble and leave it for this position. I did and regretted it not long afterwards. Its simply not worth it....and i honestly don't think AFLAC(the companies main client) will be renewing their contract when it ends within the next 2 yrs. 

Good luck!

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