direct support professional

direct support specialist

caregiver

team member

medical assistant

FAMILIES FIRST

working with clients is great and the benefits are good. but management has horrible communication. staff are often thrown onto teams under trained with out knowledge of pertinent information. my initial training presentation was uncomfortable and felt rushed. supervisiors don't communicate time sensitive information on time, setting you up to fail and causing the clients anxiety. DSPs are very gossipy and standoffish towards new hires. clear favorites from leadership towards other leaderships members and DSPs where you don't feel comfortable speaking up because of favorites. everyones hearts seem to be in the right place but honestly recommend looking for work else where. 

The organization has experienced significant growth over the past year, including 
 a move to a larger building/property in Brattleboro. There have definitely been good/not so good adjustments as a result, impacting communication, expectations, and overall workplace culture.  Some management is better at communication than others. There is also a bit more separation between management and DSP's. 
Youth Mentors work 12-hour days, the scheduling is fairly flexible, and the pay is good. The shift can drag if the individual you are working with is unmotivated or is having a challenging behavior. Otherwise, good place to work. The individuals you work with can be wonderful.

The upstairs/ downstairs approach between management and staff goes far beyond the physical space. The coordinators and directors demonstrate favoritism amongst both staff and clients. There are very different rules and expectations of "leadership" vs staff.  They are proud of their "in house" promotion, but it seems to be a system of favoritism and whoever panders to the directors the most. Many of the coordinators seem to have been promoted without the training or tools to manage people well. Run for the hills if you have to work with the jobs department. It is the most toxic.

What is the best part of working at the company?
Supportive environment, growth available, fun activities, and average pay. You get what you put into this community. 

What is the most stressful part about working at the company?
Time management when trying to help others and balance personal life. 

What is the work environment and culture like at the company?
Supportive, fun, and understanding. 

What is a typical day like for you at the company?
Each day is different depending on who you are working with.

Trust, creativity, collaboration, support... all of the reasons I love working for Families First! Individuals now have a choice where they receive their developmental services! At Families First the individual we serve steers the ship. We are very person centered. I encourage you to apply today for a rewarding life changing job!

Great agency with an awesome management team. Haven’t worked anywhere like Families First when it comes to workplace culture. As long as you’re responsible you’ll enjoy working here.

Top Job Titles	Average Salary
Direct support professional 8 salaries reported	$23.06 per hour
Direct support specialist 3 salaries reported	$24.00 per hour
Caregiver 1 salary reported	$1,250 per month
Team member 2 salaries reported	$23.00 per hour
Medical assistant 1 salary reported	$22.00 per hour

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