case manager

front desk agent

clinician

administrative assistant

medical assistant

Gateway to Success

Gateway to Success provided me with significant clinical experience working with domestic violence, DUI, substance use, mental health, and justice-involved populations. The directors were supportive, approachable, and invested in helping clinicians develop professionally. The majority of management and coworkers were wonderful to work with, and I built many professional relationships that I value. The experience I gained working with complex cases, probation departments, courts, and multidisciplinary teams was invaluable and helped me grow tremendously as a clinician.

When I first started, the environment felt more manageable, collaborative, and client-centered. As the organization expanded, the pace increased significantly and caseload expectations became difficult to sustain. I often struggled to keep up with documentation requirements while maintaining the level of care I wanted to provide to clients. It was not uncommon for lunches to be interrupted or scheduled over, and finding time for breaks during the workday could be challenging.

The most difficult aspect of the job was the volume of clients and paperwork. At times, it felt like the emphasis was on moving clients through services efficiently rather than allowing clinicians the time needed to fully address individual client needs. I personally would have preferred smaller caseloads that allowed for more individualized treatment planning and deeper clinical work. I often felt that clients deserved more time and attention than the workload realistically allowed.

I was also not a fan of the domestic violence and DUI curricula used within the program, as I felt there was room for a more individualized approach based on client risk, need, and responsiveness. Additionally, the overlap between different service lines and office locations sometimes created confusion for both staff and clients. In my opinion, separate office spaces dedicated to specific populations would improve the overall client experience. Many clients openly expressed frustration regarding organizational processes, scheduling challenges, and communication between departments.

Overall, Gateway to Success is a place where clinicians can gain a tremendous amount of experience in a relatively short period of time and work with a wide variety of populations. The directors genuinely care about staff and clients, and most of the people I worked with were dedicated, compassionate professionals. While there were challenges related to workload, growth, and organizational structure, I learned a great deal during my time there. I would consider working there again in the future under the right circumstances because of the experience gained and the positive relationships I developed.

There is autonomy to care for my patients and am allowed to work within the full extent of my licensure.  I have control of how my patients are scheduled. Of courses resources for patients can be hard to come by, but we have clinicians and case managers that are really involved and help get the available recourses to my patients. The management team have been on staff for the entirety of my time here and that says a lot to me about the culture and how the company runs. I admire each of them and what they bring to the table.
With the care of my patients, it is so rewarding to see my patients stabilize and watch them progress.

We are in the business of caring for people and helping them when they need us the most.  There are difficult days, welcome to this field.  Our job can be a challenge, but it is compounded when you have negative people working around you.  Fortunately, a lot of the negative people are now gone.  I enjoy working for Gateway and feel that most of the people that work there are amazing.  

As for the office-  it is beautiful.  They have done an amazing job with design, organization and decoration.  The windows in each office create a bright and warm environment.  

The Management team is solid.  They want to see staff succeed.  They are spread a little thin, but they have always been there when needed.  

This company provides, No training and new recruits that never last. Management will never tell you, "You are doing great" Negativity Surrounds This Company. Would Never Recommend Anyone To Work Here!! Work very hard and Train yourself and they will use you, until they cant no more. The only PTO you get is 4 hours a month and that is if they let you have it. There is always someone leaving or they quit this company due to lack of Management to give raises or even acknowledge any performance in a Positive way. The co -workers were great, we all had to work together to stay a float in this company. The only thing I could say about the work place is it was set up nicely with all the decorations because the Management cared more about the looks of the place then the employees.

This was a great place to interact with clients and having staff that feel vested in providing care. Although it can be a very busy place, there were staff to assist and I felt well prepared with good training to do my job. There is growth available, as they are now in Pueblo, Canon City, and Colorado Springs - it was just not close to my home and I didn't want to commute. 
I would recommend this place to work. there is a full range of services that gives you several choices in what area you  would like to work (within your scope of course). Really enjoyed the population as I felt I was helping in a high needs area

This is a great place to work.  Lots of experienced coworkers who inspire you and help you to achieve your own career goals.  There's a lot of collaboration and there is a genuine care for clients.  The management are busy but very personable and supportive.  It can be quite fast paced and busy but the team is supportive of one another.  The usual challenges in this field are present (documentation standards are high, and it can be busy) but there isn't the negativity, bureaucracy and unhealthy culture that is at other places I have worked with.

What is the best part of working at the company?
Family-like culture, everyone willing to help each other when needed 

What is the most stressful part about working at the company?
There is an inherent level of worry about the overall well-being of high risk clients and any impact on their communities 

What is the work environment and culture like at the company?
Healthy, good energy, generous paid holidays to offset the stress 

What is a typical day like for you at the company?
Very full but rewarding; good balance of group and individual work

My first month on the job I was accused of not dong time sheet correct, I was expected to only put 40 or less hours even if I worked mor, the nurse that was orientating me left and the orientation stoped. I was expected to know thing that I didn’t get trained. NP and administrator.would tell me to use my judgement and administrator would looke at me and smile. The front office help were great, most of the clinicians were just a good. Good Luck!!

What is the best part of working at the company?
Unlimited support, and plenty of opportunities for growth! 

What is the most stressful part about working at the company?
Outside of one's control, sometimes clients in this population can be challenging to work with. 

What is the work environment and culture like at the company?
Everyone is friendly, you will hear people's laugh from across the room, which is great to hear 

What is a typical day like for you at the company?
Seeing individual clients and facilitating groups, in both English and Spanish

This place will slam you with work. The work load is too much. Compensation not enough for what you have to put up with. Mediocre PTO.   They expect you to do intakes, manage a caseload, and run groups. Some days the documentation is staggering. Management is supportive but they’re fighting for their lives too. 

Top Job Titles	Average Salary
Case manager 6 salaries reported	$21.25 per hour
Front desk agent 14 salaries reported	$16.50 per hour
Clinician 4 salaries reported	$66,250 per year
Administrative assistant 3 salaries reported	$16.50 per hour
Medical assistant 2 salaries reported	$18.00 per hour

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