advanced practice provider

medical assistant

obstetrics and gynecology physician

administrative assistant

primary care physician

George Washington Medical Faculty Associates

The only reason I feel like I stayed with this company was because of the pay. The interview process is extremely easy with this company.  You are bribed to become an employee with MFA by the salary they offer you. You basically ask for $5 an hour, and they offer you $10. It is the only good thing about this company. The benefits are pretty good as well, but that didn't take place until this year.


Where do I begin...?
This was the worst company I have ever worked for in my entire life. NO money for essential supplies your employees need to get their job done, NO money for raises, NO money to fix broken equipment, NO money for nothing. It's sad when you are rationed out supplies at your JOB; 10 paper clips, 12 staples, and 2 rubber bands because the company has no money for supplies. The printer would break every week in this department, and to this day they have not ordered a new one. Their IT department is more lost than the employees who have never fixed a computer a day in their life... The customer service billing department is the worst department to work for!!!!! Just imagine a bunch of older catty women whispering, gossiping about one another, and complaining about the job all day long (35-75 years old). IT IS AN EXTREMELY SAD AND MISERABLE PLACE TO BE. It was such a toxic work environment to be a part of. They hire employees in this department who have not a clue of how to even read an EOB, including management!!!!! Family members and friends are being hired within the same department, criminals due to HR not running background checks,  just about anybody can work for MFA. I'm not so sure how the other departments were ran, but from what I heard they were ratchet and drama filled too. EXTREMELY GHETTO, Filthy bathrooms, childish women (35 and up), drama, no structure, and no consistency. I don't wish for anyone to lose their jobs, but I do not see this company running for more than another 2 years if things do not change. FAST. God bless MFA.

GW MFA is NOT a good place to work. I accepted employment with them because I was seeking to return to working in healthcare, but I should have remained with my previous employer (I was with a temp agency and enjoyed working my assigned work site; however, I was seeking permanent employment).

This organization is HIGHLY unstructured to be such a large clinic. There is NO standardized training for my department, which ultimately causes scheduling errors. 

Recently, my department began a MANDATORY monthly meeting--which is fine--however, we are expected to remain past 5p (the clinic closes at 5p) to complete the meeting. Other departments in the clinic have their meetings scheduled during the work day.

Communication is very confusing for employees and patients alike. As employees, we are told one thing on one day and something different the next day. Naturally, this is very stressful. Also, the process of communicating with the offices can be strained. It is not uncommon for the MFA clinic to fail to communicate with the contact center, yet we are the first line of contact for the clinic.

Lastly, the company recently launched a new phone system and contact center management failed to provide training on the phone system to contact center members. The only "training" received arrived late on Friday afternoon with a handout that was to be read. Other departments received training from a support team while we were told to "hold off" on scheduled training. (This ended up impacting the work day on Monday greatly as contact center specialists were unable to access the phone system.)

If you drive for your commute, you WILL have to pay for parking. Had I known this prior to starting, I would have used this as my deciding factor to decline employment. 

Lastly, you will only have 30 minutes for lunch and two 20

Patients don't understand it's a call center for a large private healthcare organization, not your local doctor's office. When unable to reach their doctors freely (and are unable to/lack the skill to send their doctor an email), we get to be the lucky ones who apologize for the inconvenience while they scream & rant. Our hands are tied. Even when we want to speed things along when a patient is in crisis, we can only message the doctor to call back & advise the patient to go to the ER.  

Call times are always high, because on a good day when no one calls out, there's seven of us. There is no operator. We are the operator. When other depts, don't answer the phone, the calls often come back, and there is nothing we can do because each dept has its own protocol & we don't have security to schedule for any other team than our own. 

Hardest parts of the job: 1) the constant micromanaging of duties  (except when you need a supervisor to de-escalate a call and then they're suddenly busy); 2) extremely high turnover rate; 3) the software and systems in place are redundant and slow/ frequently restart in the middle of a call, effectively disconnecting the call and creating more work for me; 4) no career development and internal promotion occurs infrequently that I've only witnessed two; 5) poor compensation package (high healthcare premiums, no free parking and the metro stipend is a joke, no time and a half for working overtime or performing additional duties but occasionally if you work through your lunch, they might buy you pizza) and 6) dealing with very rude patients. 

Most enjoyable: The patients (for every poor encounter, there are two good ones -- I recognize frequent callers and am able to establish a real rapport with them.)

I was hired in December and was told that I had to participate in training less than two weeks later I was told that if I was not able to participate in the orientation of for the position, I would lose the job. After I participated in the orientation, I went to my office only to be told that I will not be getting proper training until the beginning of the year which means that I would be just sitting up front, not being able to do anything. 
I had a situation when a doctor who made a nasty comment in front of staff and patient that they should train people before bringing them into the office.I had no log in, no computer access, no nothing.

 This was right around the Christmas holiday which means all the staff was on vacation. When I talk to HR, they told me to talk to the practice manager as there was nothing she could do, but she said it was an attitude. My direct supervisor told me that nothing was going to be done because she is an MD and the Doctors are loved and catered to.

If you're not going to deal for problem especially from a brand new employee then accommodation need to be made trained staff instead of pushing them into an office just to fill a seat. I was only there for a short time and when I tried to talk to HR to see if I could be rehired, the person kept rescheduling me and then totally ignoring my phone calls. And this was the HR DEPT!

Waste of time

A typical day at work is very busy office seeing a lot of patient handling all all in coming faxes and, opening all mail and packages delivered daily, scanning in all new patient and updating patients insurance cards and identifications,making adjustments on Doctors schedules. This is the job where I had training on the ( EMR ) electronic medical records system. I make sure ally time is used wisely making sure my appointments were confirmed the day before and all medical records were updated, if patient had to update anything I would always have it ready for patient to complete at check in.The Management was Great very helpful if there was a problem with the system, or if and employee had a problem they always showed some concern.The hardest part of the job for me was seeing a elderly person very ill and no family to accompany them to the hospital and they are to ill to care for themselves.Knowing that I have completed all of my tasking that have been given to me threw out the day and not leaving anything undone and we saw each patient that came that day and they were pleased with the service they recieved.

Typical day consist of working your que with a quota of 50 to 60 a day depending on your payers. Sometimes having meetings to go over changes. Managers are not on one accord. One day its do something this way, then the next it changes. 

The quota is too high for everything you have to do as a follow up rep. Not only will you follow up on claims, but you will be researching for payment EOB's, researching coding issues and correcting claims to send back out and working on projects. 

For the most part the employees are not bad to work with and if you have a question they will help. 

Benefit package is not the best the health insurance is too expensive. Education program only benefits you if you go to GWU. They will not pay for any other school outside of GWU. 

There is no room for growth, there is no job morale in the department. And managers do not fight for the things they know is not fair, they just say yes to whatever the higher ups want.

Best advice, keep looking.

I am currently an employee of a AMG branch under GW Medical Faculty.  This company ONLY cares about the money that seeing the patients brings in. They do NOT care about their employees..patient care or if the office is running correctly or office morale.  They only care about numbers, numbers, numbers. The management of AMG is the absolute WORST. HR does not take care of their employees.  If you have a problem as an employee there is no one to turn to for help. They will only gossip about it and turn the problem back on you as your fault. And you probably will get written up!  They make you feel as if they can get rid of you at any time and you are replaceable.  The pay is mediocre. They do NOT give raises.  20-30 cents is not a raise! And there is no room for growth unless you already know one of the top managers and are their friend.  Save yourself time and look for another company to work for that will value you as an employee.  I am!

Productive work place where team work is key. Always having a open door to express concerns in bettering the work flow of the clinic. The multicultural environment came as a plus when making final decisions because every different option mattered. Working with this company I never experienced patient complaints in my department. We strive on having patient leave with a smile. Management always made themselves available to every employees concern and worked out the best solution for each individual. I was able to advance more in medical terminology, patient care and multitasking with each Physician. Some parts of the job that seemed hardest was the attempt to make everyday a great day. Having the knowledge that some patients come in and leave with the worst news of their life made some days hard, but there is also a bright side. Knowing that you can encourage that patient by informing them know that is it not the end is most enjoyable to me.

As I started I was really excited to work with this company, overall it’s a great company but unfortunately I had to work at the Alexandria Ob Gyn associates in walker lane it was quiet an experience, the first manager got fired and she was okay and than the office had no management for a couple weeks and then they hired unqualified and unprofessional code biller to be a manager with no managment experience, doctors are okay and the office was unstable, tried to transferred to the other location PFW but HR didn’t approve it, I have been discriminated before I started with the company at training in DC because of my religion and the new manager is also very unprofessional and discrimination is coming from her too, HR doesn’t care about employees and never bother to come and hear them out or try to help them, I don’t know if I have a bad luck with them or they just aren’t any good or worth your efficacy and hard work.

I work in the call center at GW Medical Faculty Associates as an Advance Scheduler. I schedule for the whole department of medicine thru phone and by email from internal physician and from patients. I also check voicemail 3 times a day from patient or physician whom leave message for a return call for various reason. I have learned to become a better time player; to work under pressure  and to make every person feels important. 

The management team always advancing the department so all the employee will continue to advance their learning so everyone will have a chances to advance to an higher position.

My co-worker are great to work with we treat everyone like family. We always helping each other.
 
The hardest part of my job is that I can not always help every patient's due to a situation that is not under my control.

The most enjoyable part of my job is the patient's and knowing that my services will and  have made a differences in someone life.

Top Job Titles	Average Salary
Advanced practice provider 14 salaries reported	$138,401 per year
Medical assistant 25 salaries reported	$24.89 per hour
Obstetrics and gynecology physician 3 salaries reported	$91,250 per year
Administrative assistant 16 salaries reported	$24.41 per hour
Primary care physician 3 salaries reported	$182,584 per year

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