automotive glass technician

outside sales representative

inside sales representative

administrative assistant

customer service representative

Glass America

I worked as an Automotive Glass Technician for Glass America for 3 years. The job itself has some strong points: the work is straightforward for someone mechanically inclined, you get a good amount of independence in the field (mobile service), and the company vehicle benefit is convenient. Installing windshields and handling repairs can be satisfying when things run smoothly, and I appreciated the hands-on nature of the role.
Unfortunately, the main reason I left was due to ineffective regional management. The regional leadership always blamed the General Manager, the Regional did not manage the market effectively, which led to unrealistic workloads, poor coordination with customer service/dispatch, inconsistent support for technicians in the field, and overall frustration that grew over time. This made it increasingly difficult to perform at a high level and maintain work-life balance. Communication and decision-making from higher up felt disconnected from day-to-day realities on the ground.
adequately addressed
Advice to Management: Focus more on supporting your field technicians by improving market-level planning, dispatch coordination, and responsiveness to on-the-ground feedback. Technicians are the face of the company—investing in better regional leadership would help retain good people and improve service quality.
I hope the company improves in these areas, as the core job has potential.

My experience working at Glass America has been largely negative due to a lack of professionalism and a challenging workplace culture. Management often communicates in an unprofessional manner, including the use of inappropriate language, which contributes to an uncomfortable environment.

There is a noticeable lack of respect among employees, with frequent gossip and negative conversations about coworkers and management. This creates tension and makes it difficult to feel supported or part of a cohesive team. Additionally, there are ongoing rumors regarding inappropriate behavior involving management and staff, as well as concerns about professionalism during work hours.

Training and onboarding are insufficient. New employees are expected to learn on their own without proper guidance, yet are criticized when they are unable to perform tasks they were never adequately trained to handle. This “sink or swim” approach leads to frustration and unnecessary stress.

Overall, the workplace lacks structure, support, and open communication. Employees do not feel comfortable approaching management with concerns, and the environment often feels hostile rather than collaborative. Significant improvements in leadership, training, and workplace culture are needed.

At Glass America,
                The Atmosphere was fun and lay-
                 back. The Manager and Auto Glass
                 Technicians. were friendly and knowledge-
                  able.

                  Glass America had huge contacts: CTA
                  Chicago Avation fleet, Uhaul, Enterprise
                  Hertz and other big accounts

                  Ordering Auto Glass from Different Auto
                  Companies and distributors was accessible
                  On a daily basis this helped our techniction
                  be able to do repairs on site or in the 
                  Companies Garage.

                  Each Technicians had their own geographic
                  Area that was done daily.  An our two way
                  radio was of high quality.

                   This made easy to keep in contact with the
                    Technicians throughout the day

                    Glass America had big contact with the 
                    Major Insurance Company like American 
                    Family, State Farm, Allstate and Geico

                    Invoices were created and filed daily.
                    Daily deposit were made daily as well

It’s an ok place to work if you’re just starting out doing auto glass. If you have grown up responsibilities like kids, mortgage car payments etc.. don’t apply. Pay is based per part but the driving between jobs could be an hour or more. So getting enough jobs done to actually get good pay is pretty impossible unless you’re the favored shop guy. On a good day I can do 4 jobs through an 8 hour day because the driving is crazy. 6 jobs a day would be a good check. I’ve always asked for more work but it never happens, the benefits are crazy expensive with little coverage. The base pay isn’t enough for a family to live on. Here in New York the base pay is only $100 more than unemployment would pay. So you work an 80 hour pay period only to barely make what you could make just collecting unemployment . Again if your new to glass still living with your parents this job is for you

I was really excited to work here at first. I was trained and didn’t learn anything about the job. I learned about the trainers personal life. They favor certain people and they get away with stealing and cussing out the supervisors and customers. Dress code is come like you just crawled out the bed. The hours are so crazy you won’t be able to have a personal life. Communication there is horrible. If you have a question about anything you will get 10 different answers and then get in trouble for what you chose even if it was from a supervisor. So if you decide to work there make sure you write everything down and keep a copy of everything no matter how small it seems. If you smoke you will get your lunch cut but the people that has been there smoke when they want and still get full hour lunch. 

What is the best part of working at the company?
Pay is good. And before new management  the work /life balance was great

What is the most stressful part about working at the company?
New manager in Atlanta area is terrible with people. Racist undertones during meetings and over the phone during work day. Constant belittling and no accountability when wrong 

What is the work environment and culture like at the company?
Work environment is stressful due to poor management.  In certain markets. The culture is unfair and it doesn't seem like upper management cares about the guy who are actually out on the ground doing the jobs.

What is a typical day like for you at the company?
Stressful due to management.  Before new management  your workday was easy flowing with happy customers

I was hired and promised raise and benefits after 90 days when time came I hot told we will get back with u. Start ur day but u only clock in when I start a job and clock out when ur done no clocking for ur traveling to the job or if u had to go pick up from warehouses.management is out for themselves.  Customer complained alot cause they could never speak with anyone in the office it was the same for the employees left in the dark alot. 
Good thing comoany vehicle work independently.  
If u don't care about customer service and just need a check its ur kind of job but for me i value customer service and take alot of pride in what I do. Cause without the customer there would be nothing. But not everyone sees that

Glass America is a great place to work. Major duties are to answer incoming calls and administer customer service for roadside assistance and auto glass replacement. 

You'll enhance your customer service techniques and typing skills as this is a fast moving environment. 

It is open 24/7 and  Management is willing to work with you if you need to alter your regularly scheduled shift due to unforeseen issues arise in your home life.  

The on-board  training is excellent; it's extensive and thorough.

Great place for young adults, students and those wishing to enter the Customer Service field.

incompetent  bunch of middle management fluff really destroying a once- fine company. Tremendous pressure on sales staff, technicians, CSR's in new territories w/ minimal support."Good Ole Boy" senior management soaking up big salaries, doing absolutely nothing, except waiting their time out to retire. Really sad- Canadian owners should pay attention- they're ruining  Glass America's reputation by making really stupid business decisions & burning bridges & alienating customers.

I think this interaction with my then manager sums up everything quite well.

After being with the company 2 years I went to my manager to inquire about a pay raise. Not only had I reached a milestone within the company, but I had also taken on quite a bit more responsibility.

My manager looked me in the eye & said, "We treat raises like birthdays around here.  You only celebrate if you've accomplished something."

Manager had basically just slapped me in my face & said I was worthless to the company.  I resigned shortly thereafter.

Top Job Titles	Average Salary
Automotive glass technician 157 salaries reported	$27.00 per hour
Outside sales representative 37 salaries reported	$71,554 per year
Inside sales representative 31 salaries reported	$18.00 per hour
Administrative assistant 16 salaries reported	$21.41 per hour
Customer service representative 11 salaries reported	$20.84 per hour

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