software engineer

customer success manager

senior software engineer

account manager

manager

Glassdoor

My colleagues are truly the most helpful and collaborative bunch I've maybe ever worked with. I truly can't think of anyone I dislike and I've literally never heard anyone say "that's not my job" when projects are in motion. Everyone is there to help the other. My Manager is incredibly helpful and understanding, the work is interesting and people still really rely on our site to make career decisions. 

I will say that we are quite resource constrained and our brand is much bigger than the workforce behind it. Many people are tired and feeling burnt out as we navigate uncertainty in the market and I do think we could have innovated differently over the last few years to be a more competitive product. Leaders do their best to hear us out and create a culture of active listening, which I really appreciate. I've actually seen change be implemented based on our feedback. But at the end of the day, we just have a lot to get done and sometimes not enough people to do it all. I don't know that I have a clear path forward based on the company performance and very few people leaving Glassdoor. 

We're also unsure of what the future holds in partnership with Indeed, but I enjoy my partners there quite a bit and think we have some really interesting product enhancements coming this year with shifting AI priorities. Curious to see how it will all unfold.

I hate to work at this place. They look like they trying to build a review website, but in fact all they do it so chase the money. I work in customer support, I deal with small business owners whose only good reviews got removed so we can sell them services. While the big corporation who paid us, they remove the negative reviews. Everybody in the company knows that glassdoor is not a profitable business by running reviews, and their ads suck. I deal with clients asking why the glassdoor ads never pull any qualified candidates all the time. This is literally the only way they can make money. I do not approve of that, and I told my manager that I am not comfortable because any other job I had was actually helping people solving problems. The Manager tried to "educate me on business". I guess they do that is because they are trying to go public and they are trying to prove that they are profitable. I have a business degree, I may not be a business expert, but I know the basics. Even I know this is not a sustainable way. How about actually fix your services, and make them actually work, then people will actually sign up for your services. Because apparently Indeed, a free job posting website, works way much better than glassdoor,

When I joined in 2016, Glassdoor was amazing.  The culture, the day to day, the management were all just a great experience.  I learned a ton, developed lasting relationships and got to work on amazing projects.

Fast forward to the buyout by Indeed/Recruit.

Management put in place under the new leadership was laser focused on features and not growth (expecting trinkets to drive further revenue).  This resulted in a poor (lousy actually) environments, poorly defined processes, constant shifts in priority, mass exodus of senior staff and onboarding of new resources without any sort of "this is how this business works" discussions (read, not a lot of focus on how to streamline revenue, instead opting to build entirely new "products" and implementations - overvaluing the new team members and pushing the tenured employees out of the discussions).

Considering the now several rounds of layoffs, I wouldn't count on Glassdoor being loyal to the employees, and if I had one piece of advice for those considering employment here; only do it if you have no other choice.  If you work there, keep your eye on your own future and leave the first chance you get.  

The old Glassdoor is dead.

Pros

The biggest positive working at Glassdoor was the people. I was fortunate to work with some extremely talented and passionate colleagues in GTM that truly cared about the company mission. Additionally, I had some truly supportive and empathetic managers throughout my experience that helped me grow my skills and find success.

Cons

Upper-Management would continually move the goal posts for our growth strategy, but the the directives were very surface-level and hyped up without any meaningful strategy. As we got closer to the recent lay-off/restructuring, it became an environment filled with micromanaging admin tasks and management punching down from the pressures they were undoubtedly receiving from the executive teams. Most (if not all) of the individual contributors could see the warning signs, but leadership became disengaged and unresponsive to our concerns as we approached the latest layoff event.

Advice to Management

Invest in your core products and accept the loss that "Community" was.

I love writing reviews for them. Working at Glassdoor offers a unique experience, blending a mission-driven environment with the dynamism of a tech company. Employees at Glassdoor are part of a team dedicated to transparency in the workplace, empowering job seekers with insights into company cultures, salaries, and employee experiences. The culture at Glassdoor emphasizes collaboration, innovation, and inclusivity, providing a supportive atmosphere where ideas are encouraged and valued.

Employees enjoy a range of benefits, including flexible work arrangements, professional development opportunities, and a strong commitment to work-life balance. The company fosters an environment where employees can thrive both personally and professionally. Glassdoor’s commitment to its core values—transparency, integrity, and community—shapes the work culture, making it a fulfilling place for those passionate about making a positive impact on the job market. Overall, working at Glassdoor is both challenging and rewarding, offering opportunities to grow while contributing to a meaningful mission.

Great place to grow and build professional skills
A typical day at work was structured but never boring, with opportunities to collaborate with colleagues and handle tasks that built both technical and interpersonal skills. I learned how to manage time effectively, communicate clearly, and take ownership of responsibilities. Management was generally supportive and approachable, providing guidance when needed while also giving room for independence. The workplace culture was inclusive and encouraged teamwork, which made it easier to adapt and feel part of the team. The hardest part of the job was balancing multiple priorities under tight deadlines, but it taught me resilience and problem-solving. The most enjoyable part was working with colleagues who were always willing to share knowledge, and seeing the positive impact of my contributions.


Glassdoor wants to believe it treats its staff like a family, but it is incredibly dysfuntcional. In the beginning, they seem to treat their employees well, but then arbitrarily eliminate their roles or let them go for no good reason. I have seen it happen many times. 

Also, their strategy changes so often that is there is no true job security or opportunity for advancement. The management team is inexperienced and immature and often make decisions that lack real thought or analysis.

Glassdoor's product team lacks innovation. They merely copy the market leaders - like Indeed and TripAdvisor.

Good people are being let go, and a lot of other good people are leaving. Glassdoor is not managing its growth well, and the "family" is falling apart.

*note: wrote a similar review on Glassdoor, but (surprise) they did not post it.

Pros
My co-workers were incredible people to work alongside, unfortunately that can be said about any place. At Glassdoor you feel like your helping and working towards a common goal of helping employees and would-be employees know whats happening behind the curtain at potential careers, again unfortunately Glassdoor has its own internal problems, bad managers, and integrity issues.

Cons
Leadership has never handled layoffs well, you are constantly fearing for your job and those of your fellow co-workers. Sad because there was so much potential all those years ago I worked there, I’m so happy to be on the other-side, working for a company that truly makes a difference in this world. The same cannot and will not ever be said about Glassdoor.

This office and company is great enough that I am, in all seriousness, almost superstitious about posting about how great it is. 

Things just seem to be done so rationally here, and reasonably too. Workplace politics that I have come to deal with at other places are relatively nonexistent. Even the IT is well-thought-out and executed. 

The management is doing a fine job of keeping a company both focused and flexible. The flexibility can also make work a bit difficult, in that other groups can change personnel and teams without that knowledge propagating easily. 

The most enjoyable part of the job is working with people who are universally interested in learning and applying knowledge to an overall task that's pretty hard to argue with - getting people good jobs.

Glassdoor is an amazing company, that provides a work life balance I've never imagined experiencing. We are also making an effort to always provide a diverse and inclusive work environment. I feel like I can be my complete self at work unapologetically without the fear of being reprimanded for it. I have also had the opportunity to progress my career, however, I don't think there is a clear path from the IC role to the management role - which is my ultimate goal. 

For now I'm happy with my position. I will want to see a roadmap to transitioning into a management role, as well as a better working partnership with our sister company. I'd also like to be provided with resources to be able to do my job to the best of my ability. 

Top Job Titles	Average Salary
Software engineer 17 salaries reported	$118,942 per year
Customer success manager 4 salaries reported	$112,750 per year
Senior software engineer 3 salaries reported	$180,000 per year
Account manager 7 salaries reported	$123,143 per year
Manager 6 salaries reported	$123,167 per year

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