outpatient therapist

psychotherapist

licensed clinical social worker

therapist

mental health therapist

Great Lakes Psychology Group

When first starting at GLPG I was honestly excited. I loved the chance to be able to help those in need of mental health services. Mental health is, in my opinion an aspect of healthcare that is lacking necessary recourses due to there not being a lot accessible offices, professionals, cost etc. I strongly believed that GLPG was ahead of the curve with the amount of offices, mental health professionals, and insurances that they accept. I worked for them for over a year and in that year I came to the realization that the dollar meant more than the patient. GLPG operates on a heavy metric scale which is at detriment to the scheduling team as well as any other that is contact with patients. They care more about the amount of patients you scheduled rather than the quality of the therapists they are being scheduled with. Do not get me wrong there are some good therapist, but there are a lot of sub par and poor preforming therapists as well. Some examples would be; cancelling a patient’s appointment the day of and not notifying the scheduling team, no call no show, being rude and or judgmental to not only the patient but the clerical staff as well. There is a lot that goes into the scheduling team as far as duties and expectations with little to no acknowledgment. There are no mental health days for staff, pay is poor people at chick fil a make more than the scheduling team, team leads are robots and not humans, they do not listen to concerns, they fired 13 people at one time over a metric that was out of their control which they ended up no counting later, introduced a competition in which who ever could schedule the most appointments would get a 1$ perm raise and only have to schedule appointments while other schedulers would have to schedule as well as deal with other issues while getting paid less for more work. The trainings are a joke they expect their online platform to do the job of training when they change up processes when the wind blows and penalize you if you were not aware or did not understand. There is no job advancement and there is severe favoritism among the team and team lead dynamic. Their idea of rewarding you is a pizza party or a amazon gift and when we are all adults with families. Job used to be work from home now they expect you to come in and don’t take in to point that a lot of people have kids and have their schedules worked around their work from home dynamic and only gave people a month to figure it out when there are a lot of single parents. PTO is a joke. The point system they have is ridiculous if you get 20 points you get fired for things like being tardy or needing to call off if you are sick but have no PTO. They do not offer OT. The phone system they use sucks and a lot of people have issues with it but schedulers get blamed for connection issues even if you have evidence it’s not your fault, In the summer time calls slow dramatically so if you are only inbound you either get few calls or no calls and that is counted against you in your weekly review but you aren’t allowed to call out because you are in the inbound team not outbound. I don’t recommend working here. The stress and poor pay is not worth if for a grown adult needing to provide for a family. There are many more issues but I feel enough has been stated here for anyone who reads this is get the picture of the work environment. 

You can build a quick caseload and the scheduling is flexible but you pay for it. The pay is extremely inconsistent and administration is very slow to fix issues that they are supposed to be taking care of. Your fee split is essentially just for referrals because everything else is essentially up to you. If clients Haven't paid their balance then they will try to reach out for a month and then let it go and just tell you to "right it off" on your taxes.

You pretty much have to have sessions for 8 hours a day 5 days a week in order to make a livable monthly income. And if they mess up your pay (which they have 3x in the last year) they won't try to fix anything until next month's pay check. 

I would not recommend working for this company to anyone including new therapists unless you are really desperate. I've lost clients because of the administrative teams mistakes and poor communication - including messing up information about insurance and costs for clients. 

They offices are horrible! You won't get to meet anyone because no one sees each other due to the scheduling and additionally there's no one there to show you around the offices. Furniture is CONSTANTLY being taking in and out of offices - so one week you'll go in and might not have a coach because someone dragged it to another room. 

I know they try and do a great sales pitch about the company but it truly is horrible to work there and its one of the lowest paying clinics I have worked at. Additionally, if you want to know the details about your paycheck you have to wait two weeks for a special report to find out if they actually paid you correctly. It's been an exhausting experience working for this company. Especially when they mess up your paycheck which you only get 1x a month. 

I am excited to leave the clinic soon.

I have been working for GLPG for 5 years now and honestly can see myself staying her for the rest of my working life. The staff is supportive, friendly, and helpful. Management is always available 24/7 to offer guidance and support. 

If you really want to move up in the Company, you just have to talk to Management and they start working with you to help you get there!

They also really listen when you are having issues. I myself had a few medical issues last year and they were very willing to work with my doctors appointments and any time I needed off. I have had 2 babies while employed at GLPG as well and was never met with anything but excitement and warmth in regards to my growing family. GLPG is one of the most family friendly companies I have ever worked for. We do a few work events a year and our families are always welcome and encouraged to attend! 

We have grown as a company exponentially in the last 5 years so it's not perfect, but management is always striving to find a better way of doing things, a better way to help its staff, a better way to help its clients, they do not settle for mediocrity and it is so inspiring as an employee to have the management trying so hard to better the company. 

Half of us work from home and the other half works at our Admin Office. We definitely have a unique work atmosphere as we try to keep the Admin Office staff and the work from home staff connected at all times but we make it work really well. 

Our CEO and COO are former Therapists themselves so everything they do for our company is for our clients and staff.

GLPG is potentially a good fit for you if you don't mind the 40% split as a LL and 60% as a fully licensed clinician. The 40% is barely a livable wage, and 60% sits at the low end of a split. They don't require clients/patients to put cards on file, so you could end up racking up hundreds to thousands of dollars. External collections does not actually go after the owed amount for 12 months.  

The experience I've had with support staff was mediocre; however, I acknowledge that they either were not trained properly, or had to meet certain criteria. They often would not read the full email or give full responses, and it seems like they were all trained differently. I would often get different responses and answers from different people. They would often ignore my communication and scheduling preferences, even after discussing this multiple times with them.

The in-person office I was at did not have great sound proofing and I would often notice my personal office items missing or tampered with. 

GLPG's agenda is to expand as much and as fast as possible, rather than fix the internal concerns and take the time to address the various concerns. I am owed a large chunk of balances right now and likely will not see that for another 12 months. They should give more billing-related autonomy to clinicians.

If you are looking for a place that is poorly managed, makes promises that they - by no means, intend to keep, hires you with one schedule to later change it to something not agreed upon at all and want to be degraded by and told you are a terrible employee because your family comes first - look no further. 

While the pay scale is very fair for an entry-level position, the new "teams" they are making for in office are unrealistic for the pay they are giving out. They want you to be in charge of billing, scheduling, insurance verification AND try to handle phones, chat and email all in one go. Scheduling for the pay I made was fine, but being tossed in to do other peoples jobs was not. 

Based on other people that I have spoke with who have previously worked for GLPG - the promises made to keep you and then taken back is a frequently occurring habit of management. They will shower you with positive compliments and then negate them all with a "but" just a short second later. Management does not like you standing up for yourself and would prefer the doormat type to be hired in, so if you are able to be strong willed and don't like to be walked over, look elsewhere.

I have been working at GLPG for almost 3 years now, and it has been great. I started working on their Provider Growth team shortly after I graduated college. I had minimal experience, but management gave me all the tools and support I needed to succeed. After about a year and a half, I moved over to the marketing team. Management was very supportive of my interest to learn new skills on a different team, and again, provided me with all the tools and support I needed to succeed. 

I thoroughly enjoy what I do on a daily basis in my job with GLPG. I enjoy the flexibility and independence I have in my role. The people who work at GLPG are also great. It is a very collaborative environment, even in a work-from-home setting, with many people working together passionately towards the same goal - making mental health care accessible. 

I recommend working at this company to everyone I know. Whenever a job listing pops up and I know someone looking for a job, I always recommend GLPG. I've recommended positions at GLPG to both family and friends and I will continue to do so.

They'll lure you in with the promise of higher pay for your CONTRACTOR position.  What they won't tell you is that if you're not booked all the time, you won't make that pay.  Expect to make the normal or lower rate for a therapist position if you aren't booked 8 hours every single day.

Don't expect the 'collegial atmosphere' you're promised.  Everyone is too busy managing their schedules and tucked away in a room with clients to ever talk to you.

Management runs this place like a business, not like a place to go for healing.  They'll spend an enormous amount of money getting clients, but expect you to do all the heavy lifting to keep the clients.  

Clients are bewildered and put off by the lack of receptionist.  If you're not waiting in the waiting room for them, expect them to take a minute to decompress and adjust from feeling alone and nervous.

I learned from this place that I am not the sort of person who wants to work for an organization that places undue burden on myself and my clients.  I want to work for a group that shows that they really care about those people coming in for help.

When I was hired it was a very fun and helpful environment. After new years this year they changed EVERYTHING with no training. Many promises were made for room for advancement but that was a lie. There was NO help from other departments and I would often go days without hearing from anyone. The only time I did hear was when I was being micro managed by unqualified leads. Pay is equal to flipping burgers. I couldn’t go to the bathroom without someone asking where I was (about 7 mins away from computer). Unrealistic KPIs and numbers. They randomly fire people with no warning which creates so much fear of job insecurity. I spent nights crying afraid of loosing my job even though I was a hard worker. In my time working there I had NO recognition for all of the work I was doing, on top of picking up others slack. They play favorites with the leads and the rest of the team was disregarded. I’m not sure what happened to this company but it turned very bad.

I started at GLPG as an LLPC. Initially the staff did a great job of filling my available slots. Then just less than a year ago they introduced a "self booking tool." My referrals dropped off substantially. The management took no accountability and did not respond to clinician concerns. As another reviewed remarked, they would simply say, "Offer more evenings and weekens." I had two or three evening and two Saturday spots available and still received no referrals over a 3 month period. This substantially impacted my pay...eventually I began to shift to another platform. When I opted out of the marketing to gain an increase of split from 65% to 70%, I was told that if someone called them based on my Psychology Today profile, they would not acknolwedge that I worked there and would redirect the potential client to a different therapist...one who opts into the marketing, I presume. I would not currently recommend them as an employer.

GLPG constantly hires new therapists.  The reason for this is they keep an average of the number of sessions a therapist has per client. Then they keep the therapists who have the highest average number of sessions per client. It is about getting the most money per client.  Management asks you to tell them what kind of clients you have expertise in treating, but they sent me whatever type of client anyway. They continued to send me court ordered substance abusing clients which was not an area of expertise for me. I did not get clients that fit my experience and training that I indicated. As a new therapist, I was expected to use the offices of other therapists. The result of this was being bumped out of an office in the midst of my working day several times, a few times during a session. 

Top Job Titles	Average Salary
Outpatient therapist 32 salaries reported	$72.81 per hour
Psychotherapist 10 salaries reported	$87.50 per hour
Licensed clinical social worker 131 salaries reported	$130,000 per year
Therapist 178 salaries reported	$97,107 per year
Mental health therapist 60 salaries reported	$130,000 per year

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