sales advisor

department manager

visual merchandiser

department supervisor

mergers and acquisitions manager

First of all the whole company is based around team orientation, which lightens the staff body's moral entirely .This helps with making sure the entire store stays above the District Manager, as well as, the  Store Directors Goals for every single department. Which is usually somewhere close to 85% per department, and also store sales. After that it would have to be the overall well roundedness in every individuals skill set level within each department, due to the exceptional Hennes & Mauritz handbook, learning, and training process. While the Trainers continuously remind the new team members during the training videos, and store walk throughs that, "It is more than acceptable to ask any type of questions no matter how they may seem to oneself that they may have; are holding, or are hiding, whether it be for pride, ego, or fear of sounding incompetent." The Supervisors, as well as, the Management Team do a very awesome job of reinforcing the concept of letting new team members know to be themselves, and frequently tell new members that letting out your questions from the beginning is a good way to start. Rather than holding them back for when the new team member is faced with an incident with a guest questioning them on the exact same query that originally during the first new member walk throughs. The upper management constantly reminds fairly new team members that if this case were to actually happen, simply having the vulnerability to have asked the question alongside of all of the new team members would have enlightened the others who were being shy at the same time during the training sessions. That would have given the entire new team of associates the information to have been readily capable of handling the potential customers questions accordingly having already known the answer so that they could assist the guest. Which would have allowed them to swiftly provide great customer service, that being one of many skills upper level management loves to see. Instead of vise versa, where the new team member stumbles attempting to figure out the answer to a question, that could have been answered and solved by a more knowledgeable team member. There is a countless amount of outstanding qualities which Hennes & Mauritz maintain, if I also add in the versatility at each level from the choices of whom the company hires at the Management Level whom then need to qualify, and meet company expectations just so that they may join the team first at the associates level; which then with proper training and due diligence primes new team members into team leaders, the confidence, guidance and moral boosting that the supervisors in Hennes & Mauritz provides goes a long way into strengthening the company's team orientated goals as a whole, all the way up to the organization and distribution of work given to the associates from the Department Manager status. We then finally have the all inclusive Store Manager; who is in control of the entire stores overall cohesiveness who usually creates the whichever store locations basic layout, structure, estimated expected sales, as well as, runs the back of the house, controlling what merchandise comes in, goes out, when and where to display it, handles the majority of the paperwork, and has to deal with the District and General Management if there are any complaints with our store at all. Usually our store had very few, due to our upper level management in-stores expertise, precision, and perfectionism to details. Even still with that amount of stress on their workload, both of the Store Managers I had the pleasure of teaming up with and hiring me. Somehow always stepped out of the office and on the floor with a smile on their face, and an essence of being happy to be there, and to know that they are one of the main factors to our teams success through their constant moral boosters, uplifting energy and charisma, and giving team incentives what seemed like as often as fiscally possible for a company to do. They always found a multitude of ways to make even the dullest tasks become fun by throwing out small challenges with high rewards. My highest regards to my extraordinary Store Managers, as well as Department Managers, and Supervisors. But of course, my highest regards to the Store Managers; who even on a slow dull day, could make sure that time flew by, not only by finding us something to do, but with their very own energetic charisma, attitude, and energy. They were always giving advice, a helping hand in every department, as well as on the register somehow. Their work ethic is truly something to behold, making H&M is truly a wonderful team to work for.
A typical day at H&M was almost always fast paced, never  a dull moment, filled with totes, new merchandise, providing excellent customer service, and actually really enjoyable. The amount of types of people you can meet on a daily basis, the conversation, interactions, the look of pleasure on a a potential customers face when you've found exactly what they were looking for. Or, better yet, from the description of what they think they would like, and you're well versed enough in your stores departments that you can pick out a whole outfit for them. That would be the most enjoyable part for sure! The look of glee when they haven't seen the merchandise and you can hand deliver them the outfit, which gives them the look. 
The team based workplace is the best structure of all, always being able to ask for help, or usually everyone helping the most destroyed department in the end (kids).
Management was the best, never glum or gloomy, almost always a positive attitude, and words of encouragement for the associates and team leads.

There is an infinite amount of things I learned, but customer service in a highly funded retail clothing store such as H&M, taught me true customer service. The importance of remembering and 100% knowing your departments and the garment in them, so that I would be readily able to assist and service our guests. Learning more made the job easier, and servicing guests much simpler. It was a win win situation anyway I could look at it.
The hardest part of the job was the accessories department, because guest, customer, or client... nobody cares where they put down the little things, and that was the only thing about the workplace culture that took some getting used to since I was already in the Restaurant Food Servicing Industry. Customer Service natural, fast paced natural, picking up and replacing clothes in the correct spot was comparable to bussing tables for me. But, accessories... There is nothing nothing natural about how a days worth of guest traffic can make one department of a store look that way. So that would  be the hardest part, and the most workplace cultural difference I had to get used to.

H&M is a great place to work, and even better place to start your work experience at. When I started working at H&M I had a good support system of specific workers (like most places, not all coworkers are entirely friendly) and managers. I felt like it was a great place to start my work experience at. I had fun and at times I still do. It's a great place to learn the ropes of retail and even make a few friends along the way. Whether you work truck or closing shifts, it's easy to learn and often times than not you'll quickly make friends among coworkers and you'll learn the dos and don't of the store in a flash. Though fast pace there is a decent support system within visuals and most managers, even associates can take the role of a guiding hand, especially on your training days.

Now being there for my fourth year this upcoming May (2025) I can say I've lost some of that spark. Work ethic is low. Most new hires are not thoroughly trained by management, instead they are trained by fellow associates and are not held accountable for lack of work or any slacking off while others do enough work that can count for two or even three people. When budget isn't made, hours are cut short yet, ironically people are constantly being hired, it honestly doesn't make sense. 

At times it feels like there is no room to grow and there is no real motivation to inspire growth. If one goes from full time to part time there is no raise in pay. Since I've got hired I've only had 2 dollars worth of a raise (the total outcome of raises for those four years). It seems unfair that some who work hard to make the store what it is don't entirely get a pay worth the work they put in.
The quality of management since I've gotten hired has also gone down. Most managers in all honesty seem to not know what they are doing or put themselves on too high a horse that the idea of even working with or asking them anything is draining enough. My experience with even the store manager hasn't been a good one either. 

Yes. It's true that hours are flexible if you are a student however, the store manager I've worked with expects your availability to fit his standards when he deems necessary stating that school is out or certain days are holidays. To name the times I've had to argue with managers for going against my availability would make this review even longer than it is.

While on the topic of availability and scheduling, management will post schedules on infor (our online work page) and often times(I've lost track of hoe many times I've fallen victim to it) add shifts without telling you even after the schedule has been published. While a few managers message and ask if you'd like to come in, others simply add a shift to your schedule two days before the set day often resulting in people not knowing they even got added or scheduled last minute. It often becomes a mess and leads to you being documented for not showing to a shift you didn't even know you had.
The hardest part of this job however, in my personal experience is trying to work along side coworkers who don't have the same urgency when it comes to working as me, and honestly I get it. Work what you are paid but as someone who just can't let things be half complete, it's quite frustrating.

I gave this place a chance. I went through their THREE interviews for a simple warehouse associate position which is just an overkill. When I finally started, I received very little training. Yes it's a simple job but your left on your own to asked questions and figure it out.

As a H&M employee you are heavily outnumbered by the temps and there's a language barrier that can interfere with work. The conveyor rollers are all busted but they haven't replaced them. There's not enough pallet jacks and a shortage of tape guns. No stretchwrap dispenser poles. Items that I was used to having at the workplace is not here or in terrible shape.

How's working with your associates? I'll just quote this line from another reviewer "There are your hard workers, just enough-ers, and slackers." Honestly, being a hard worker can be a disadvantage. Your left to clean up after the slackers and after awhile this will drain you. Also management will just keep pushing you for more. Being a "just enough-er" sounds like the ideal choice because you can pace yourself and not exhausted yourself. There's no incentive for hard work here.

I have to bring up that work space here is a joke! Too many times I have lifted with poor technique because of the little spacing to work with. You can't bend properly and use your power zone to lift boxes often. Bumping into associates, pallets, boxes, and whatever is on the floor.

All of this is plain to see, but I've seen nothing done to correct it yet. Management has to see this too, but they have other concerns so they just ignore these things. They seem to just care about the number of trailers completed.

You can bet that you will be working 5+ days straight at some point. I was told during my interview that 5 days straight is the max. Well that's a lie. One week I was scheduled 8 days straight and another week it was 6. Other associates I've spoken to were scheduled 8+ days or more! Horribly inconsistent.

Advancement? I'm still waiting for their forklift certification class. It's been nothing but talk. Also don't expect a pay bump either depending where they place you. There are warehouses around the local area that start you at a better rate too. H&M starts at $11.75 per hour if your wondering.

The favoritism, the bias that exist here is noticeable. Your at a disadvantage if you don't speak Spanish. Also looking around the warehouse you see how the associates are assigned to their departments. It doesn't take a genius to figure out who's doing the physically taxing work and who doesn't. Some of us are completely beat while others barely break a sweat.

I'm sure that I am missing somethings but you get the idea. Work here temporarily until you find better employment else where.

Working at H&M is fun overall; however, it teaches you how business is business at the end of the day. 

As a part-time retail sales associate (for 1 year and a full-time student), they will reject your new schedule as a full time student. They need your weekend open, and you have to close with them. Experienced coworkers are awesome because they train and give advice, but others, such as new hires, do not care at all. So it makes the job harder, and whenever you try to give advice, some do not take feedback well, so please report it to the manager. 

Do not be fooled when a manager cares about you, its all words to calm you or make you hear what you want to hear. But at time they do understand you from stress ranging from bad customers to rush hours. 

There is one lead or head manager, which is the rest of the manager's boss, so the lead manager is in charge of making your weekly schedules and is also passively aggressive about schedule changes. If your new schedule change doesn't work, the lead manager will encourage you to put your two weeks in (this happened to my past co-worker). If you are not ready to work at H&M as a part-time student, it is not worth it, even if it is a side hustle for a small income. The lead manager will make you understand that this is business and treat you as if you're working full-time. Also, since they are in charge of the schedules, they are also the ones to approve your days off and vacation hours. On good days, it takes them to approve a day, but on a bad day, they will not respond at all, so it forces you to work on that day. If you call out or do not show up, they will be very aggressive and blame you. So I had co-workers who requested their time off in three weeks advance, never had their day approved, and did not show up. They are also lousy when you need to go talk to them; they are always busy, so it feels like they are avoiding you. 

For the full-time co-workers, they also say it is not worth it for a $0.30 raise per year. They work the hardest in our department. 

I love running clothes (putting clothes back), garment care, working at the register, and more. I personally don't mind doing my job. It does become overwhelming when dealing with customers since we are understaffed, but the main reason is how tough a part-time role is at H&M. Everything has changed due to many coworkers, managers, and visuals quitting after the lead or head manager was hired at our store in my 11 months of working there. It was alarming and I understand why now. I appreciate how much the lead or head manager has done for the store, but it is the passive aggressiveness. It will make a person less motivated. 

Like any retail job, the work environment and culture heavily relies on the store team. I have worked at this company for a few years now, so I have quite a bit to say about my experience.

I have worked at numerous locations with this company, and one of them was the best team I have ever worked with in my entire retail career. Management was super supportive and my coworkers were amazing people. However, the store I currently work at could be better. Most of my coworkers are good people, and management has its good and bad days. The customers that shop at this location in particular make the job extremely miserable, but that can be said for any retail job. 

The shifts you are scheduled can be a mixed bag. You are scheduled to work anywhere for 5-9 hours per shift. You do get a 15 minute (paid) and a 1 hour (unpaid) lunch break if you are scheduled for 8-9 hours. If you work 6-7 hours, you get a 15 minute (paid) and a 30 minute (unpaid) lunch break. If you work less than 6 hours, you only get a 15 minute (paid) break.

One of the biggest cons of working for this company are the shifts. The shifts can be miserable, especially with the 8-9 hour shifts. I've been scheduled 1pm-10pm, 12pm-9pm, 11am-8pm, and so on, so don't expect to have a very good work/life balance if you are scheduled often. I'm so exhausted by the end of these long shifts with all the annoying customers and unrealistic store goals.

Aside from the awful shifts, the company does give you some pretty good benefits compared to other retail jobs. For one, they consider your birthday a paid holiday, so you can take time off on your birthday and get paid. They also give you sick time, and you can build up sick time throughout the year. You are given a certain amount of vacation time every year, but you can get more vacation time the more you work (I think this varies with how long you've been working at the company). You also get paid extra for working on holidays, and they still give you some holiday pay even if you aren't scheduled to work on a holiday. The stores I've worked  at usually give you a starting pay that's a little bit above minimum wage (about 15 cents more), and you do get raises every year. They aren't very big raises, but it's better than no raise.

I think it's hard to move up in the company. I've expressed a lot of interest in moving up, and management acts like they will do something about it when they won't. I think most stores play favorites.

All in all, I recommend college students or someone who is looking for a temporary job until they find something better to apply. Management is usually flexible with availability, but it will vary between stores.

I had this job when I was in my senior year in college. It was great because of the great starting pay. As a part-timer you got to choose your schedule of how many hours you wanted and what days/ shifts except you had to have open weekends. As a part-time you don't get health insurance or any other real benefits but you do get gift cards almost every month when the store hit their goals. This is great cause you basically get free clothes every month which is great for a college student. The downside to this job is the work load/ pace/ stress. This is a VERY stressful atmosphere. Its all about being efficient - working fast with no mistakes. The customers are very rude because at H&M you don't give direct customer service. There are only 3 points of customer contact - The floor, The fitting room, and cash point. Its basically an Ikea for clothes. You are not required to make sales on the floor such as outfitting customers and trying to up-sale them with other merchandise. If anything you try to avoid customers on the floor because you are to busy working on other projects, trying to keep your department clean, or working on go backs. This makes customers very upset because it can be very overwhelming to shop at H&M without any help. If a customer asks you where something is you aren't required to stop what your doing and show them you can get away with just pointing them in the right direction. Also the hours are very demanding because of the random times the have you come in especially if you are part-time. As a part-timer you usually work 4 hour shifts, its rare to get 8 hours shifts those are left for the full-timers. You can come in at 6am-10am (which was my fav because you leave right when store opens),10am-2pm, 2pm-6pm, 6pm-10pm, 7pm-12/1am depending on the stores dirtiness. If you are a closer sometimes you can be stuck there till 1-2am cleaning up the store especially on the weekends when they are most busy. There goes your night time life. And then sometimes you get scheduled a clo-pen which is where you close one night and open the next morning. Basically I have had 4 hours in between my shifts when scheduled to clo-pen. leave at 2am and back at 6am. Not very fun at all. This job can be mentally and physically draining at times. Other than that this job was awesome and I made decent money as a college student working part time.

Working at H&M is fun overall, however it teaches you how business is business at the end of the day. 

As a part-time (of 1 year), they will reject your new schedule as a full time student. They need your weekend open and you have to close with them. Experience co workers are awesome because they train and give advices, BUT are others such as new hires, do not care at all. So it makes the job more harder and whenever you try to give advices. Some do not take feedback well, so please report to the manager about it. 

Do not be fooled when a manager cares about you, its all words to calm you or make you hear what you want to hear. But at time they do understand you from stress ranging from bad customers to rush hours. 

There is one lead or head manager, which is the rest of the manager's boss, so the lead manager is in charge to make your weekly schedules and is also passive aggressive about schedule change. If your new schedule change doesn't work, the lead manager will encourage you to put your two weeks in (this happened to my past co-worker). If you are not ready to work in H&M as a part time student, it not worth it even when it is a side hustle for small income. The lead manager will make you understand that this is business and treat you as if you're working full time. Also since they are in charge of the schedules, they are also the one to approve your day offs and vacation hours. On good days, it take them to approve a day, but on a bad day they will not respond at all so it forces you to work on that day. If you call out or not show up, they will be very aggressive and blame you. So I had co-workers who requested their time off in three weeks advance never had their day approved did not show up. 

For the full time co-workers, they also say it is not worth it for $0.30 raise per year. They work the hardest in our department. 

I love running clothes (putting clothes back), garment care, working at the register, and more. I personally don't mind doing my job. It does become overwhelming when dealing customers, but the main reason is how tough part time role is in H&M. Everything have changed due to many co workers to managers and visuals quitting after the Lead or Head manager was hired to our store, into my 11 months of working there. It was alarming and I understand why now. I appreciate how much the Lead or Head manager has done to the store, but it is the passive aggressiveness. It will make a person less motivated. 

I’d like to start by saying for H&M as a whole... 5/5 star review I can’t go on enough about how wonderful of a company H&M is. From it’s core values and beliefs, day to day life in store, product, etc... amazing. However, for a company that values its employees and “best practices” the fact that they’re still letting the management team at this store continue for as long as they have honestly baffles me.... 

Management team will preach all day about communication skills, but can never properly communicate with each other let alone even consider talking to their sales advisors without extreme passive aggression. 
They love to talk to you all day about how they’re the manager and you’re below them which must mean you don’t know anything and it’s their way or the highway, but they would really love to hear feedback and your ideas (it does however threaten them and then you get blacklisted.) 
The managers will sit in the back all day or do small insignificant tasks that doesn’t help the bigger picture of what needs to be accomplished and then let their sales advisors single-handedly do the work of 3 employees on their own.
Also, they all dislike each other... so you can imagine what working with that is like. 

The favoritism is OBNOXIOUS... I think that’s self-explanatory. 

You will never be properly trained. They threw all that out the window a long time ago... and there might be like 2 sales advisors left in that store that actually know what should be happening. 

Scheduling is a DISASTER. Don’t expect any of your availability to be respected because most of the time you’ll be scheduled outside of it, therefore call outs happen everyday. 
Expect to be expected to work at either 4AM or until 11PM to overcompensate for other sales advisors/managers slack. 
“If you want the hours please feel free to stay as long as you want today” -management rushing around the day before a visit from district to get things done (it’s actually a request masked as generosity)
Also, they can never figure out if they’re going to make the schedule 1 week in advance or 6 weeks in advance. 

There’s a LIST of so many other things, but I know the basic concerns for most are work environment and scheduling. For something 5-10 hours a week and you want to want to keep your presence lowkey this might be a good fit for you.

In my 11 years working here I have done and achieved a bunch of life skills. I was lucky enough to join in the prime of expansion but that did not last very long. For me, the going places and opening new stores in different markets, cities and states were the best thing along with the benefits. Unfortunately this great opportunity did not last long and turned into a “ favorites first “ kind of thing. The expansion experience became obsolete after a few years due to over saturation in the markets. Working in a store is very bittersweet because your coworkers becomes family like but there isn’t many opportunities for growth. Although I am one of the many people who has seen the best of this company, not a lot of people could say the same. The workload is very demanding and you are usually over compensated financially for every position but each role has hidden responsibilities that I feel is outside of the compensation. In order to be full time you literally have to have no life because your availability MUST be 100% open meaning your schedule is never the same. Management opportunities are far and free unless someone in the higher ups likes you enough for you to advance. I have also learned that all is takes is 1 bad incident to ruin your reputation and opportunity for growth. People are constantly looked over and taken advantage of, if you’re good at something chances are they will have you stuck doing that for too long and once you voice your concern about it, you’re viewed as a person complaining. This company is far too big globally to be tan and operated in such way. The majority of power position holders are mostly middle aged whites women or members of the LGBT community which is great but also speaks volume about talent acquisition teams. All in all this isn’ta great place to work but if you fit a needed personality, could be the best job of your life. The benefits are the best thing about this job, paid holidays including your birthday but the workload in most positions up to store manager is very stressful. I would recommend this being used as a short term employment.

So to start I got hired around November 2019 I was happy and excited to work for a company I always admired .  Then  after not being put in the location I applied for I had to settle for less nontheless I was happy almost to start. Minus the location being surrounded in lower life america . And their being no employee parking . Which didnt matter to my store management. I learned a lot working there but I wouldn’t say I gained a lot from working for this company. I was still living check to check even with picking up hours and asking tor full time . I interviewed twice for fulltime and didn’t get it . I asked for consistency in my schedule never got it . Working there in pandemic was certainly interesting since people come in and touched Everything. In conclusion I’d say this job isn’t for someone who wants a consistent lifestyle. You will work your butt off to no avail ifyou let the company. Its more of a younger energy job . My store became severely under staffed after our quarantine in which our traffic never slowed. It was and is taxing on the soul. A couple of the employees had gotten positives in which they paid us off so that was nice ai guess. Um I ended up starting to emotionally give up on my moral annd worth for the company and store I was at bc I felt like I was a shining star no one wouod acknoledge Although I was the first employee of the month   . On top of becoming positive that same year, my grandmother dying and a pandemic my mental health has not been top notch thus hvaing many time and attendance infractions. I didn’t even realize until the manger pulled me and showed all of them bc I had been showing up to work and doing my best just not on time or within the 3 minute rule???? So it came down to my last which one I got sick and he let it go  bc ya know pandemic and then the last one I had a flat tire in which I got fired two days before Christmas. This company prints “ conscious “ on it’s receipts and yet is the most unconscious cooperate companies ever . Learned a lot about myself while working there but I wouldn’t say I lve taken anything worth while in the year and half experience not even more than 2 friends. Onto my next journey. Hopefully this helps u make ur best decision.  :) 

Top Job Titles	Average Salary
Sales advisor 1489 salaries reported	$14.92 per hour
Department manager 458 salaries reported	$23.64 per hour
Visual merchandiser 300 salaries reported	$19.79 per hour
Department supervisor 380 salaries reported	$20.11 per hour
Mergers and acquisitions manager 128 salaries reported	$76,027 per year

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