office administrator

medical office assistant

administrative assistant

patient care coordinator

prosthetist

Hanger

This place, at least the market that I am in, is all about money. It is definitely more about the money and less about the patients. I understand that money is essential to have the business function properly, however this place has made me feel like I work at a flea market and I am just trying to push things out of the door every month. 
Management is a joke. Management expects one person do EVERYTHING and if you can't meet their unrealistic deadlines, you better hope you have a job lined up. Getting help in my office is a joke."Getting your office help isn't in the budget" or "It's not in the numbers". Constant emails that feel like harassment when it comes to the monthly budget. I have heard this famous line more than once during the last week of the month "Your under budget by X amount, see what else you can do". What more can I do? Do you want me to go tell someone to have their legs amputated so that your wallet gets a little thicker? 
The corporate office as well as every other big wigs at this company needs a huge reality check. Not every amputee can run a 5K, live this luxurious lifestyle, and leave all of these fake reviews for you. How about you take a look into the life of a more realistic amputee? How about you actually care about the patient and their story for once? Instead of thinking "Oh this person would be a good candidate to show off our name everywhere, let's reach out to them and see if they will show off all of our Hanger propaganda and if it would be okay for them to be all over our Hanger sites"!!   Yeah, all of that is great. But, what about that Vet who fought for our country and lives with PTSD? He struggles every month to get his bills paid and to provide for his family, if it wasn't for his prosthesis, it wouldn't be possible.  Start caring more about the patient and care less about how the patient can make you look better.

Regardless of how hard you work for this company every day, the revenue that you bring in, the happy patients that you have, it will NEVER BE ENOUGH. They always want more and more, but they give less and less in return. Health insurance raised this year and the lousy merit increase decreased. I am sure the big wigs still not well over their fair share. 

Lets put it this way, you are expected to put out a massive fire with a bucket of water. Steer clear of working for this company. I can't wait to get out of here.

Overall, the day to day work environment is not bad in comparison to other companies in the field. The company is stable as a result of their financial focus, time off is usually not an issue, the overall work-life balance is probably above average, and there are probably worse companies to work for. However, there is not much central corporate structure on the clinical end, and therefore, the operation varies greatly from region to region.  Pay for clinicians is competitive with the market but there are extreme variations so those unaware of their worth can be very under paid. It seems you're likely to be paid significantly more coming in with experience vs. coming in straight out of school and staying for the same number of years.  Any significant bonus is nearly unachievable in competitive areas and the annual raises are very minimal. Raises with promotions are also minimal so negotiate your salary the best you can up front.. Unfortunately, the stockholders and executives reap the rewards when the company does well but the employees take the brunt of the downside when there are downswings.  Example: Large temporary Pay cuts for clinicians during pandemic when those still working/ not furloughed were doing triple the work, and 401K match has gone to a discretionary match payed in a once/yr lump sum based on performance instead of an automatic bi-weekly match. Every major change or initiative seems to benefit the executives and stockholders and somehow negatively impact the clinical staff.  Skilled Clinicians with Masters degrees are essentially seen by senior leadership as fast food workers or amusement park trash sweepers. Definitely a "top-focused" company.

Don’t do it. I wouldn’t even consider this place a last resort job, it’s not worth it. To say management is terrible would be an understatement. They are unsupportive and often times nowhere to be found. They are uneducated and/or poorly trained rendering them unfamiliar with company policies and procedures that they expect you to implement and execute.  You work closely with coworkers and become close to them because they too are being bullied by management. The entire company is disjointed and unorganized. They lack the proper leadership or attentiveness required to effectively run a company. The pay is not even up to par with the cost of living wage nor is it reasonable for the amount of work you are expected to take on.  Management lies to you, to patients, to HR about anything imaginable. There is no confidentiality in HR. If a complaint is presented rather than provide a solution they just go to your boss and tell them. As a result, you’re reprimanded for calling HR. There are no checks and balances. Management is allowed to treat you any kind of way because there is no accountability. You have to watch your back there, no conversation with management is confidential and they gossip with your peers to make you look bad. They do not know how to communicate with staff, especially when others are off work for any reason. They are not proactive in any aspect of their business. Working at Hanger is like being in an abusive relationship. That is why the retention rate is in the toilet and there have been 5 people in my position in the last 4 years. You just have to grin and bear it until you can find another job and escape. Otherwise, you will be fired because they love to retaliate.

I truly enjoyed this position because the work atmosphere was consistent with a team environment. All departments worked together to provide the best customer service to our clients and co-workers.  I learned a lot about the back end of billing medical fees because I went outside my box and took a position that allowed me to actually set up the billing structure for the company.  I was made lead on the development of a new application for the company  assisting with the design and functioning of the system.  I trained co-workers on how to use the system providing step-by-step directions via computer link and I also developed a written directional for the company as well as a PowerPoint presentation of instructions on the working of the application and how to use it.  The most enjoyable part of this job was how they allowed me to utilize all my skills on every aspect and having the back-up of team members to collaborate with providing different views to obtain more success in our operations.  The hardest part of this job was not working after hours.  There was always something that needed to be complete so I spent a lot of time working at home after hours to complete things I wanted to get done.  Management was great about this and stated on several occasions the only complication with the team was that we always seemed to work during our off time.

A normal day of work consisted of meetings, development of charts, and supervising temp employees.  I learned a great deal from this company:

- how to create flow charts
- how to create directional material for training purposes
- how to create a fee schedule from scratch
- how to program Janus for billing
- how to load fee schedules into multiple systems (Janus, OPS, & Fee Factory
- assisted in the development of a new system for maintaining fee schedules
- how to create a master pricing sheet for Medicare & U&C pricing for each state
- how to interpret and understand the language of medical contracts and determine if pricing was beneficial to company


Everything that I learned from this company allow me to expand my skill sets and provided me with strong background on Medicare and Medicaid pricing.  The co-workers were excellent and always worked within a team environment.  Every department assisted each other to ensure the best customer service was provided.  The hardest part of the job was going home.  The most enjoyable part of the job was going into work everyday knowing that you were part of an excellent team and everyday you assisted in helping someone obtain the best customer service and product they needed and deserved.

We empower our patients, the community and our team.  
•	Recognized for exceeding cash collection targets YOY, $14 million monthly cash flow
•	Served as the SME and go to person for all coding and billing processes
•	Supervised collections office personnel which includes work allocation, training, and being available for staff needs; motivates employees to achieve peak productivity and performance
•	Researched and problem solved billing process, claims and appeals for government and commercial payers  
•	Reviewed and researched payer EOB’s for approval of patient/payer refunds and adjustment over $500, in accordance to policy/procedures as outlined in Hanger SOP 
•	Applied in-depth knowledge of the industry standard billing rules to investigate and resolve problems related to outstanding insurance and patient accounts, utilizing knowledge of HCPC, ICD-9 and ICD-10
•	Generated reports, reviewed and retrieved data, documented and analyzed payer trends and trends in the field   
•	Ensured compliance and established company policies and programs, as well as complied with department business rules and SOP’s 
•	Facilitated and organized weekly and monthly team meetings

My direct manager was supportive and great. The people in my office were professional and great to be around. I was told by another hiring manager I could be eligible for a raise after some time, but was then told corporate sets pay and mine would not be changing beyond a cost of living raise.

Pay at Hanger is barely competitive. They do "merit" raises that barely affect your wage compared to cost of living. They tend to buy a lot of companies that are competition, and it feels like they do this to further control how much they pay.

Hanger is very profit driven and may have lost sight of what their company purpose is, helping people. Every quarter they check budgets and push offices to further profit, but only giving anything back if you clear a yearly amount. Every company is in it for the money in the long run, but here it feels they are constantly doing anything possible to only make shareholders more money. 

I will be paid better at a company that has a fraction of the revenue Hanger does, and that's sad. Companies should strive to be the exception and not just try to fit the standard. People need to eat. Overall a decent place to work but there are better out there.

So many incredible, inspiring patients. So many practitioners and support staff with huge hearts who love helping others.

Sadly, the company takes advantage of these amazing workers by paying pitiful salaries, requiring employees to work overtime/on call, understaffing offices, and requiring practitioners to make rounds to drum up their own business while keeping a full day's worth of patients. The company also does a disservice to patients by requiring practitioners to use certain product lines that may or may not carry the product required to address a patient's needs. Ordering anything off of the "approved" list meets with heavy resistance from management and often just a flat "no." 

Overall, it's a difficult job to succeed in due to differing needs of the patient vs the business; it's rare that you can meet both at the same time. Those incredible patients and practitioners make it worthwhile, at least for a time. Not a sustainable working environment.

Also, upper management is a mess. One financial disaster after the next plaguing this company doesn't inspire confidence.

What is the best part of working at the company?
The patient care was exceptional. The educational opportunities were very good as well.

What is the most stressful part about working at the company?
The middle to upper management micromanaging the day to day operations. Also, the push to get things out at the end of the month when the financials will balance out at the end of the year.

What is the work environment and culture like at the company?
At the clinic level there was great teamwork and camaraderie. The corporate culture and programs say one thing- our people and patients first- but the regional VPs emphasize so heavily on the financials that the staff get stressed which translates to the patients. 

What is a typical day like for you at the company?
I’d begin my day by checking emails and following up with phone calls. Then I would meet with my team to discuss the day. Would discuss strategic goals for the week, month and quarter. Then would start seeing patients at 8:00 until the end of the day around 5:00 and then be on-call for the local hospital. Doing all the required clinical and company documentation and prepping scans, casts and order forms for patients.

A typical day as a BDM for Hanger clinic is getting out into the medical community 90% of the time during the week and building relationships with medical professional, IE: Surgeons, Physicians, Therapists, hospital systems (contracting efforts).  We utilized a CRM (Salesforce.com) that required daily input, and the metric put on the BDM was to see 8 current or prospective referral sources/clients per day.  Other reporting and data responsibilities also include quarterly reviews of Hanger Patient Care Centers, tracking referrals, and corporate sales reporting.  The hardest part of the job is getting told no, a lot!  But the yes answers come through quality, relationship building through consultative selling.  The Best part of the job was knowing that I was aligning quality medical services to patients in need, and collectively achieving great outcomes for the patients who have lost a limb or need some srt of Orthopedi brace to rehab and get back to their daily life.

Top Job Titles	Average Salary
Office administrator 72 salaries reported	$22.06 per hour
Medical office assistant 63 salaries reported	$21.37 per hour
Administrative assistant 1 salary reported	$20.00 per hour
Patient care coordinator 3 salaries reported	$19.67 per hour
Prosthetist 2 salaries reported	$22.03 per hour

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