financial representative

financial coach

branch manager

underwriter

loan officer

Hanscom Federal Credit Union

I worked at Hanscom Federal Credit Union for 3 1/2 years in the beginning it was great my manager and my supervisor were great very kind, respectful and down to earth. But the workload was very overwhelming to the point where we would get 100+ emails a day. The vice president of my department really wasn’t there for me, voiced my concerns but they went ignored at times, it was like 50-50. I remember in the beginning of Covid the managers were allowed to work from home right away, while the rest of the employees had to come in and it felt like the managers were cared for more then the rest of the employees. We eventually started working from home but in the beginning it felt like the managers were more important than us. It also felt like the vice president of my department was adding more work to our list and when we would voice our concerns that we were overwhelmed it felt like we weren’t heard or it would be justified that it needed to be done despite the stress. Human resources really wasn’t a nice group of people I remember one of the girls would stare me down or made me feel uncomfortable or if I had a question regarding one of the benefits it would go ignored so I would have to go to another person from HR to get the answer. I liked my coworkers a lot like my manager, supervisor, and few of my co-workers from my department but other than that that’s about the only thing good about Hanscom FCU. 

For those that say low reviews are from people who don't like change, you're so incredibly wrong. I loved some of the changes. We'd been consistently improving processes and technology my entire time at the credit union, both before and after the new CEO. Process improvements were wonderful and also VERY needed, but many of the people responsible for executing those changes and leading those teams are now gone. 

I'm not "resistant to change". The amount of change I went through in the last year would make other peoples heads spin. In the last 12 months of my job, I was treated as a tool, not a professional. Still, I tried. I did my very best with what I was given. Almost none of my job description applied to what I was doing day to day, but I soldiered on. I asked for clarity, I asked for direction, I left feedback in the employee surveys, and I took initiative in the new role I was told to take on. Meanwhile, several of my colleagues went on leaves of absences due to the stress of the toxic work environment. Sure, not having layoffs sounds nice, but I'd be shocked if I was the only one who was quiet fired. 

In the end, it wasn't enough. Just as several other colleagues I've spoken to have said, I was tired of being treated like I didn't matter.

Also, I'm anonymous because I'm afraid of retaliation. 


A typical day at work would sometime begin with a team meeting just giving us an overview of any changes within our new products and services if any. As well as anyone who received a honorable mention from a member would be recognized. 
The work Load was pretty slow during the beginning of the week but would quickly pick up throughout the week to the weekend. Co-workers were very helpful as well as supervisors guiding you to understand new skills and tasks asked of you. during your time there as your time continues to progress you will receive training sessions where you you'd learn the new skills that  would be expected out of you after a certain  duration of employment. the hardest part of the job would be balancing your work load with the pace of members coming in. The most enjoyable part is that it feels like a family and they are very open the members become regulars and its a really warm and close environment. They do a lot of member appreciation work as well as employee appreciation.

•	Managed and oversaw sales growth to ensure individual and branch staff; coaches and develops staff’s skills.
•	Originates and underwrites all loan products including but not limited to auto, personal, home equity, and line of credit loans. 
•	Opened new memberships and new accounts, while adhering to established account –opening guidelines.
•	Assisted the marketing departments effort in building SEG relationships by making call to various agencies and stimulate membership activates.
•	Ensured that branch appearance is professional and all current marketing materials are displayed. Oversees the security of branch premises opens and closes the branch.
•	Managed the training process of new staff.  Organize, schedules, and oversees the ongoing activities of assigned branch. Ensures an efficient, accurate, and professional service is being provided to customers. 
•	Performed related administrative managerial functions.

Management does not care about employees well-being. Many are taking leave for stress or being forced out because they have spoken up about how bad things are or they've disagreed with the CEO. The most disturbing aspect of this toxic work environment is how complaints, suggestions and concerns are brushed off or punished. The HR department has turned a blind eye to the toxic behavior.

No one should have to endure such a toxic and hostile  work environment where they are constantly stressed, undervalued, and unsupported. I would strongly advise anyone considering working for HFCU to reconsider unless they thrive in negative and unhealthy work environments.

What is the best part of working at the company?
Most of the l regular employees are great to work with. Family atmosphere 

What is the most stressful part about working at the company?
Upper Management making abrupt decisions and it falling on the Remote Support Team to pick up all the pieces and get yelled at all day. 

What is the work environment and culture like at the company?
Stressful. Upper Management acts if they care but they are just trying to suck you dry

What is a typical day like for you at the company?
Busy,busy, busy ,busy, and more busy! Getting yelled at by members being frustrated and the call volume just goes from late morning to close

What is the best part of working at the company?
Stay far, far away. In general, staff is great but the CEO and the majority of his direct reports are a disaster—they show no empathy toward employees and they’re very two-faced. The worst employer I’ve ever worked for in my 23-year careeer. 

What is the most stressful part about working at the company?
Executive leadership has not clue. 

What is the work environment and culture like at the company?
Phoney leaders who have an ivory tower mentality. 

What is a typical day like for you at the company?
Dealing with members while trying to help them meet their financial goals while navigating the ridiculous small-minded processes and policies.

I love working here and would be sad to leave but I need to do different things and Hanscom Federal Credit Union won't let me move up because they like what I do now which I do appreciate they appreciate what I do for the company but I know I can do other things in my working career if some other company wants a very hard worker who puts there company first because I put all into my work.

It is good place to work, they have a good incentive program, the company try to offer the best service possible to its members. They can be a too hard on employees at times. The grow job opportunities are available but it doesn't mean that you will get it. This is why I took ownership ony own future and left. One branch opens 7 days per week whick can be very difficult for any person that has young children.

I worked at HFCU for close to 4 years. The company had a great Senior Staff (who have all left). The current regime, under the guidance of their new President, has made the place hostile. Hiring people to be "Chiefs" on the lending side, without any prior experience doing so (fake resumes's), resulted in the Lunatics are running the asylum. I loved all of my co-workers, great people, I wish the best for all. 

Top Job Titles	Average Salary
Financial representative 12 salaries reported	$27.78 per hour
Financial coach 7 salaries reported	$33.55 per hour
Branch manager 5 salaries reported	$86,768 per year
Underwriter 4 salaries reported	$33.79 per hour
Loan officer 4 salaries reported	$58,000 per year

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