health coach

senior software engineer

staff software engineer

client success manager

growth marketer

Hinge Health

Working here USED to be great. When I first started, I was paid well, given great benefits, treated well, and was so excited to be there. I've now been here 2 years and WOW, have things changed. We were "transitioned" from full-time salaried employees with full benefits to part-time hourly employees (with part-time benefits in the new year) practically overnight. We were given a "choice" to leave and get a 6 week severance, which is not very generous, especially for those working here for years.

The Coaching Department just does not care about their employees anymore. It's very obvious when someone voices concern about how we're being treated or the loads and loads of work duties which keep being added to our already full plates...and they just give us lip service and say "things will improve soon," or something superbly generic of that nature. The truth is, if something does change, it is almost always for the worse. The way they treat us now is so belittling, I can imagine most of my colleagues--once super passionate and excited to work here--are quietly quitting left & right. It's incredibly unfortunate, but this is what happens when you treat one department like trash (while the rest of the company gets full salary & benefits)! Now we're all scrambling to pay our bills and I can imagine there will be a lot of coaches, Onboarding Specialists, and Physical Therapists that leave as we get closer to 2023 (when we will lose our unlimited PTO & accrue PTO at a snail's pace). Do not work here if you value your work/life balance and wellbeing overall!

My experience at Hinge Health was marked by a series of challenges, particularly regarding compensation, job stability, and company culture. While the company initially emphasized its desire to gather ideas from staff to help shape and develop its future, the constant agenda of expecting employees to contribute knowledge and experience from previous roles became overstretched. The message of valuing input from staff was often undermined by the reality of being overworked and underpaid.

Despite the company’s ambition to go public, compensation falls short, with employees regularly expected to take on responsibilities beyond their official roles without any additional pay or recognition. This lack of compensation for extra duties and growing expectations contributed to a high level of burnout and frustration.

Moreover, prior to any major leadership changes, Hinge Health began scaling back its efforts around Diversity and Inclusion, which was concerning given the company's initial promises to create an inclusive work environment.

While the CEO’s vision for growth is clear, there is a disconnect between the company’s public-facing aspirations and the way it treats its employees. For those considering joining, be prepared for a demanding workload with little compensation for the added responsibilities, as well as a lack of consistent support for diversity.



The people at this company are some of the most genuine, hardworking people I've ever met. I love how everyone is willing to help each other out and my manager is truly one of the best, most supportive managers I've ever had. Benefits are pretty good, the pay is above average, and our office is in a great location with free daily lunch and Wednesday happy hours.

My concerns mostly revolve around leadership and the constant change in priorities and direction. With all the change and feedback that happens up top, there's often a bottleneck in our work which can be frustrating. There have been several times where I've worked days/weeks on a project only to be told that it's not a priority anymore and to change focus. You're often left wondering what you're working towards and who your work actually benefits. 

The company has grown 3x in just a year so I think we're just in the midst of growing pains and transitioning from a start up to a high-profile company in the digital health world.

Hinge is truly providing a great service and helping thousands of people manage pain. It’s amazing to be a part of. Benefits Ako cl tinge to be on point.

They’ve gotten lost in the sauce with regards to their offerings when it comes to the human support they provide members.  It started as coaches being the “secret sauce”, then not so much… now add Onboarding Specialists and pay them more than your coaches … okay now make it PT led and bring your coaches who you reduced hours for back to full time, but don’t make them salaried employees again  (so there still guessing if coming months will provide enough hours to cover bills). 

Honestly - as the company moved to IPO i would n’t be surprised if they nixed the coaching role entirely :( Humans are expensive.

In June of 2022, the company announced that all member-facing employees would be demoted from full-time salary to flex hourly with only 25 hours/week promised. This change impacted hundreds of employees and their families. To rub salt in the wound, they decreased our PTO from unlimited to what will accrue to about 10 days a year, as well as reduced every other benefit of ours. They completely blindsided us. I expect the majority of employees in the coaching org (and definitely all the good ones) to be gone sometime in early 2023 when our benefits are even further cut. The morale is so low since this change and no one seems to care from senior management. 

A typical day at Hinge Health involved supporting members through coaching, goal tracking, and engagement via chat or calls. I learned a lot about digital health, motivational interviewing, and how to adapt communication styles to meet diverse needs. Management was generally supportive, though communication could sometimes be more streamlined. The workplace culture was positive, mission-driven, and collaborative. The hardest part was managing a high caseload while maintaining personalized support. The most enjoyable part was building relationships with members and seeing their progress over time.

I enjoy the flexibility of hours for the remote health coaching position.  I also enjoy the professional development & wellness stipends that are offered.  There are a lot of moving parts to juggle and a massive amount of information to absorb in a learn it all environment with a welcoming culture.  The company is definitely forward thinking with great innovation and the ability to help so many with musculoskeletal pain relief therapies, edcuation and personal motivating assistance.

What is the best part of working at the company?
Colleague connections with diverse backgrounds and helping massive amounts of members improve their health

What is the most stressful part about working at the company?
Long hours, low pay, and high volume of administrative tasks 

What is the work environment and culture like at the company?
Very corporate atmosphere, humanity removed, not patient-centered, rather profit-driven yet with little concern for employees who are making the biggest impact on patient outcomes and driving sales

I've worked as a health coach for over 10 years for multiple companies and this is by far the worst experience I have ever had.  Coaches are severely overworked. QA has such high standards that even my manager was confused by their ratings. They are constantly contradicting themselves with what they are looking for with coaching and what they define as success. The expectation to answer hundreds of messages, cover for coaches who are out and make phone calls all while they continue to decrease hours is absurd. 

It appears the company is slowly phasing out health coaches in favor of AI tools and PT staff. The so called flex hours feel like a strategy to avoid paying full time wages whenever it becomes convenient. Our weekly hours have steadily fallen from about 35 to 30 and now 25. The work itself has also been undermined. We once had the time and tools to genuinely engage with members, but the constant rollouts of new messaging systems have made it nearly impossible to respond promptly or provide consistent support. I truly hate working for this company. It has been the worst job I have ever had in my life. 

Top Job Titles	Average Salary
Health coach 6 salaries reported	$60,250 per year
Senior software engineer 26 salaries reported	$181,215 per year
Staff software engineer 9 salaries reported	$250,222 per year
Client success manager 3 salaries reported	$109,017 per year
Growth marketer 13 salaries reported	$176,308 per year

Working at Hinge Health: Company Overview and Reviews

Hinge Health

Hinge Health Ratings

Popular jobs at Hinge Health

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected