researcher

customer service representative

court clerk

investigator

key account manager

HireRight, LLC

I want to preface this by saying, I am not a disgruntled employee or angry at my job. I am giving you a realistic review of HireRight. It is quite negative but it is honest.

HireRight touts that they want to be an "Employer of Choice" and they want you to grow in the company and develop in whatever roles you wish. However, the opportunities for growth are extremely limited and they do not pay you a livable wage. They do offer raises every year, but usually those raises are between 8 cents and 50 cents. The only way to get a real increase in pay is to promote out of your department and again those opportunities are very limited. HireRight sends out a "pulse" survey every year for employees to address their grievances and praises. 2020's survey indicated Pay as being a critical issue. Pay scored the lowest on the survey. Typically leadership within the company will take the survey results and try to work on the issues brought up. One would think with Pay being the lowest scored on the survey, it would be addressed. It has yet to be addressed. At Christmas, we have an Angel tree...for our own co-workers. This alone should be an indication that the company does not pay enough. 

Leadership will claim to care about their employees and try to push the "we're a family" narrative. However, that ideology is abandoned if you struggle or do not meet your metrics. 

Communication is another issue within HireRight. In 2019, Communication rated low on the Pulse survey. Leadership's answer to this was to increase meetings and one on ones. However, the issue with communication is not stemming from lack of meetings and one on ones. At HireRight, if you say something like "my car's check engine light is on", Leadership will hear this and suddenly the message will change to "I'm going to buy a new car." If you say "the sky is grey and cloudy", Leadership will take it as "There is hail falling and a tornado is coming right now". There is a deep miscommunication between what is said, and what Leadership hears. They assume the employees are idiots and they are here to pacify them and say anything to make them hush. It is not good.

I caution anyone who wishes to come to work for HireRight. They want to be  your career. The work is interesting. However, they will not pay you well but want maximum effort on your part. They do pay bonuses occasionally but tax them heavily, as well as any "gift" you get. So that $25 gift card you get at Christmas, you will have taxes for that gift taken out of your next pay check. 

Typical days included handling phone calls from candidates (potential employees) that were providing additional information requested to complete verification of their education, past employment, social security traces, criminal searches etc. The additional information I would obtain and assist our research team via email asap to provide the requested information needed to complete their background report for the job hiring process. At that point I was in constant communication to make positive that the information provided by the candidates were sufficient for our research & verifications department in accordance with the specific Client's (Hiring Company) or recruiter's guidelines to receive the completed background report in the time frame set by HireRight, 3-5 business days for any domestic searches and 7-10 days for international searches required which varied dependent on the candidate.
I would track up to 20 reports on any given day to lend assistance to our candidates getting through the process by proactively contacting candidates within the guidelines set by our Clients to make sure I did all I could do to make positive that the hiring process was correct and completed confidentially due to the sensitive information provided to myself all day. I helped people get hired and that was always the best part of my job. I was on my own mostly but my co-workers were all great people. I learned so much legal information dealing with our government regulated processes and law that I needed certification to continue working at HireRight. The hardest part was when a candidate would not receive the job they were seeking and explain to them that we do not make the hiring decision and the reason for which they did not get the job could only be explained by the Client/Recruiter at the company.

I normally don't post company reviews, but since someone saw fit to fraudulently attribute his/her review to my role, I'd like to set the record straight. I am the former head of communications at HireRight. I feel bad that the person who wrote that other review didn't have a better time there, but that's no excuse to lie about who you are.

Overall, I had a great experience at HireRight with a highly supportive CHRO. Both CEOs I worked with were excellent leaders; they were open to new ideas, decisive, and action-oriented. We didn’t always agree, but I always felt like they were willing to listen and make informed decisions. To me, that’s part of a healthy work relationship. 

In the nearly two years I was there, our team worked together to lay the foundation for a more engaged global workforce. And I believe we made a lot of great progress toward that goal. I was fortunate to work with the team that created our CORE4 values—a team that included colleagues from every region in the world. We built the CORE4 with input from people at every level, including many members of the executive team. Our HR team and operational leaders worked hard to weave these values into the fabric of HireRight. Some teams went even further by launching their own mini CORE4 awards programs—crafting stories much stronger than any posters on the walls could tell. When I left, I felt the CORE4 really starting to take hold; that work remains one of things I'm most proud of in my career. 

I learned a great deal from my colleagues at HireRight. I was able to truly collaborate with people from all parts of the world—and I’m thankful to maintain many of those relationships. I wish nothing but success for HireRight and all the people there. 

Cheers!

The company is a mess. 

From quiet, sporadic mass layoffs every year (jobs sent to India) to upper management never making decisions that benefit employees, HireRight is a company to avoid unless you are solely looking to gain entry-level in this industry. We have had 3 different CEOs during my tenure here, each one more focused on fattening the bottom line at the expense of the employees than the last. They offer bottom-of-market pay, the cheapest (to them) health benefits with the highest deductibles in the country, an utter lack of opportunities unless you are suckling the teet of upper management while they shaft you in the process, and minimal - if any - formal training despite how critical many of our roles are, and there is absolutely no loyalty even to those who have spent decades with the company. Right now they are hemorrhaging clients, losing them hand-over-fist due to terrible quality of work and turnaround times. India has taken many jobs from domestic employees, and continue to take more, which has caused such a downturn over the past couple years. We do receive "merit" raises every year, roughly 3%, but the high performers receive the same as the deadbeats on their respective teams. You do not and will not receive what you put into it. If you're not already convinced, Google the company and check out what our clients and applicants think about services. 

The only positives are the ability to work from home and vacation time is plentiful, everything else is terrible. 

Started 2020, right before pandemic sent everyone home. We worked remotely, which I loved, but there were several lay-offs during my 2 yr tenure. I was just recently laid-off myself due to the loss of the postal contract. During my time of employment I was never promoted and only receive 1 - 50 cents raise. Half of the year I worked on a hybrid team for another location making a very low base rate, then the other half was great with the postal differential in pay and unlimited overtime. HireRight did not value the people working on the hybrid team, and that huge adjustment they had to make during the time they worked on the hybrid team. The work was 10x harder and a high production rate was expected. The people that worked this dept full-time all year were paid a higher rate. We were thankful to have a job, but at the same time felt under-valued and felt taken advantage of in some ways. They are automating as much as possible and sending what they cannot automate offshores so US employees are always stressed about layoffs. I hated losing my postal income but am actually glad the time has come for me to move on and grow. Thankful for the experience but not the hardships on my family, being laid-off at the end of the hybrid season. The work itself was good but very challenging. Some supervisors were great some not as much. Management and up did not value their employees at all.. They held quarterly townhalls and bragged about how much money they made then laid people off... There was no stipend for remote workers internet or electric bills.

First, everything started off good which is how they reel you in. The managers their SUCK AND MICRO MANAGE YOU. UPPER MANAGEMENT SUCKS AS WELL. There is no wrong the supervisors do and will blame their work not being done on you. Some of the supervisors don’t even know how to help you and send you all over the department just to come at you for being unproductive like it was your fault. The supervisors shows SO MUCH FAVORITISM and you can tell the older people that are there are just complacent because they only have a high school diploma and when hireright started that was all they required not a degree. You will be doing your job and about 5 more other people’s job which is UNFAIR. Also they give you 2 15 minute breaks however almost all the managers and older people up there are smokers and will be off the floor for HOURS SMOKING CIGARETTES but the moment your a SECOND over your 15 minutes it’s “unproductivity” and they are on you EVEN IF YOUR WORK IS ALL FINISH. They give you busy work as if your child and when your done with your work they give you somebody else’s work to do but will let that person roam and do whatever they want. They also discriminate. LISTEN I PROMISE YOU DONT GET PAID ENOUGH FOR WHAT ALL YOU HAVE TO PUT UP WITH!! I HAVE EVEN GONE TO HR AS WELL. THIS JOB WAS PROBABLY THE MOST UNHAPPIEST JOB I HAVE EVER HAD. PLEASE BE WARNED!!

I became more proficient in my computer skills by assisting is other departments on an as needed basis. My co-workers were, for the most part, very easy to work with and willing to assist/train others as required, Our most enjoyable times were our rather frequent food days. A few of the leads/supervisors are micro-managers and don't realize that by doing this it makes most people uncomfortable, that they are not trusted to accomplish their assigned duties and less productive. The company as a whole is more concerned with the quantity of work produced than the quality and, taking into consideration that they primary function is background investigation and reporting, quality should be first and quantity will fall in place because there will be fewer corrections that have to be dealt with.

Management assumes no ownership ever. You are always expected to cover a minimal of 2 other people’s work a day. Work over load rarely a thank you or notice of all that you do. Your supervisor and mangers never know what they are doing and always come to their team for help and answers. Which I think is strange because a normal companies supervisors are suppose to work their way up for regular people master everything and move up to a higher role. HIRERIGHT  that is never the case. You have to beg for the time off that you have earned. They also pick and chose when to give you an occurrence then bam all of a sudden you’re written up. If you speak up about something you’re uncomfortable about they shame you. Management is always working against us and not with or for us. The smokers are always allowed to break when and how ever much they please. On the other hand people who do not are expected to take only 2 15 minute breaks nothing over 15. Lunches are short 30 minute.  Insurance policy sucks. No room really for maternity leave. Security sucks.

Majority of supervisors/managers where under qualified and where extremely out of touch with employees needs. Tremendous lack of communication between departments. Micromanagement was beyond excessive. Production far outweighs quality with this firm. It is all about "the Numbers". Outsourced applicant personal information to various third world countries without applicant knowledge or approval. Eliminated hundreds of US positions in favor of supporting the economy in India, the Phillipines, Estonia, etc. Did not provide necessary tools in order to successfully work from home. Wages start out at $10/hr. On the upside, the company did allow employees to telecommute (work from home), provided an exceptional benefits package and when still operating from the Rancho Cucamonga, CA branch, the employees were provided catered breakfast, lunch, snacks. In hindsight, it almost appeared as if they were feeding a herd of cattle.

Duties :Business to Business sales of background screening products. We provided criminal background checks and drug testing solutions to small businesses. I learned to use a CRM software called Salesforce. I also completed sales training from a third party company, paid for by HireRight. The company is called The Inside Coach which provided us comprehensive tools to be successful in sales. My co-workers were all professional with different backgrounds and interest. The hardest part of the job was time management. However, as I became more comfortable with the sales tools and daily procedures, this became less of a problem. The most enjoyable part of the job was working with a team who wanted to succeed. Everyone from management to the sales staff worked together to not only provide a pleasant experience for our customers but we made it fun and exciting for ourselves.

Top Job Titles	Average Salary
Researcher 2 salaries reported	$19.25 per hour
Customer service representative 1 salary reported	$15.66 per hour
Court clerk 1 salary reported	$18.50 per hour
Investigator 6 salaries reported	$15.83 per hour
Key account manager 5 salaries reported	$83,280 per year

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