research specialist

customer service representative

shelver

branch manager

customer service supervisor

Howard County Library System

Recently Howard County Library System was named #1 Library of the Year by Gale Library Journal. A lofty & coveted honor and title indeed. That is through the combined hard work of our branches, information & research specialists & customer service specialists. Each day we walk into a fast paced work environment where we strive to maintain a high level of customer service while balancing with a heavy work load. Throughout this we remain highly motivated & maintain a fun work atmosphere of camaraderie because we are only as successful as the person standing next to us. We are lucky to be backed by management who look after our well being as well as trusting us to do our job & do it right. I enjoy going in everyday & seeing the brightened & smiling faces of individuals, adults & children alike, who receive an item that they have been waiting for or looking for.

I worked at HCLS for 7 years. I was promoted from customer service to research specialist, but it took me 6 interviews and 3 years. They preferred not to promote someone who actually worked hard and knew the system, but to hire anyone from outside who had a fancy degree or fit a diversity requirement. Any attempt to do something differently would be buried under bureaucracy. Your supervisor has no influence to promote you or change anything in your daily routine.
The work schedule is torture: you have to work 2 weekends, and some weeks you get only one Friday off that  means you work from Saturday through the next Saturday with no rest day at all.

What is the best part of working at the company?
The team leader, the entire team, and the student bodies.

What is the most stressful part about working at the company?
Honestly non

What is the work environment and culture like at the company?
Everyone is caring and very helpful.

What is a typical day like for you at the company?
I mainly teach online classes at night. But, if at any time we need to help one another and sub there is always a teacher who would volunteer to work the extra shift.

What is the best part of working at the company?
Work balance,  benefits  and leadership 

What is the most stressful part about working at the company?
I cannot identify any stress in my job.  I enjoy my work 

What is the work environment and culture like at the company?
Very supportive environment.   Culture encourages creativity and teamwork 

What is a typical day like for you at the company?
Very balance, mostly days l am able to complete all my tasks

Go to work and teach multiple classes during the summer and one class a day on weekdays during the public school year. Good manager, kind of an idealist but understand if certain concept are impossible to handle. Good and workable hours. Depends on your schedule. Very friendly co-workers who will help and assist whenever you need them. Hardest part is probably handling the children but the funnest part is the children.

It's not a bad job at all. I do love working here with other employee's. It's like a family where everyone has your back. I learned how to multitask customers I come into contact with and have a full conversation. Knowing who i have to help first, and getting to know them and make recommendations when they are having trouble deciding on what they would like.

Great children's staff and workplace culture. The most enjoyable part of the job is having a creative outlet and autonomously creating classes for the community. The hardest part is having to time to do everything. There are not many opportunities for advancement.

-a typical day at work: helping customers and organizing library items
-what you learned: how a library is organized and its functions
-management: very kind and reasonable
-your co-workers: great people!
-the hardest part of the job: being on your feet most of the time
-the most enjoyable part of the job: serving a library

Brainstorming promotional ideas or campaigns
Management is deliberate and slow to make changes
One person development office
Grant success is satisfying because of the passion of Project Directors


You meet new people everyday. You have the regulars that come in everyday. Including unruly children, the homeless, and creepy individuals that hang out. 

Top Job Titles	Average Salary
Research specialist 5 salaries reported	$32.55 per hour
Customer service representative 3 salaries reported	$24.98 per hour
Shelver 5 salaries reported	$16.32 per hour
Branch manager 1 salary reported	$106,066 per year
Customer service supervisor 3 salaries reported	$57,220 per year

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