customer experience specialist

relationship banker

branch manager

business systems analyst

programmer analyst

Huntington Bank

There was an incident where the trainer and the supervisor of the TCF Retail Lending department made a comment while they were helping a fellow associate which was a direct attack towards myself. The trainer is known for attacking people due to their fashion and what they wore and was not afraid to speak her mind if it bothered her. She is also known for talking about employees behind their backs usually it's bad. I sat down with this supervisor to confront him about the situation in which we cleared the air. I left that conversation still unclear as my questions were not answered. He may have taken my frustrations from the conversation the wrong way because when I got home I got a call from my employer (I was a contractor) stating I was let go from the position. The Loan Servicing Supervisor had told my employers that I was let go because it was in my best interest and the companies best interest. First of all do not tell me what you think my best interest are when I have bills and rent to pay. Second do not say it was in the companies best interest when I was a top tier performer. I showed up to work everyday and did my job. Also my employer stated the company thought since I lived far and wanted to go back to working two jobs it's a good decision. Okay not once I had complained about the commute I may have said thing like traffic takes forever but it was never a compliant and also I was never approached by my supervisor about working a later shift. I found out about the 11- 8 schedule change based on his conversation with another employee. Clearly he told lies to cover up the real reason I was let go which was due to the conversation I had with him and a manager in training about the incident stated at the beginning of this review. 

Also there is currently bad relationships between TCF and the staffing companies of us contractors, as I was told by a TCF employee in banking. This led to us contractors not having our emails fixed I was told it would take hours per person to fix which meant contractors would be worked on last therefore some of us on the call center floor started to have poor performances while at work due to this handicap. There was also a lot of push back from my leads and other departments such as Command Line, and Home Loans which led to me having to give my customers on the phone what ever information I could get them based on my personal knowledge just to get them off the phone. Also you will take calls back to back non stop because there are some individuals who will not place themselves on ready until a call in waiting comes in. TCF told me during my interview that they promoted from within yet our new supervisor was hired from outside the company. People move up in this department company because they are the only employees left. 

It does not help too that Minnesota state laws protect the employers and not the employees with the right to fire law. Therefore managers and supervisors can be bully's and fire whoever they want because they don't like them instead of choosing to work the situation out. Right to fire is a whole other topic on Minnesota laws I will not get into in which employers abuse. Minnesota is a at will state therefore be really good to your superiors. This is what happen to me I was let go because the supervisor did not like that I had a conversation with him about said incident and some issues in the work place which were clear topics not worthy of termination. A man does what a man does and that's stand up for himself and fight for others. It's a shame this Loan Servicing Supervisor could not be a man and handle the situation like a man. Instead these managers and supervisors choice the easy way out fire employees. Also it did not help that my employer which is a staffing company gets paid money by TCF National Bank so therefore they want to protect their profits and choose to side with clients over their own employees. I regret that the contract that I signed was an “at will” contract. Please read the fine print before you sign onto a job.

I learned a lot as a TCF employee and the exposure to various customer situations, cash handling, security operations and various other responsibilities helped me grow as a professional. TCF offers a flexible schedule, which is great if you are a student. My managers have always been accommodating when it comes to scheduling. I spend almost 2 years as a Relationship Banker and over a year as a Supervisor until I found another job. I have worked in two different location under 3 branch managers. My first location was closed some months after we got a new manager (previous one transferred branches).

Shift length varies. As a teller, I've worked some short shifts with timing such as 1:45pm-5:00om as well as 9 to 10-hour shifts. Some branches have chairs, but in most locations you have to stand all day, which will give you a sore back and sore legs. You also get a 30min lunch regardless of whether your shift is 7 or 10 hours. You get used to it and it could be far worse, but might not be what some are looking for nonetheless.

There's huge pressure when it comes to sales and hitting monthly account goal. If you don't have a talent for sales, you will most likely have a difficult time. Depending on management, not hitting the goal will cost you your job sooner or later. The environment is very competitive and employees are constantly compared. If it's a slow month without much customer traffic, they will send employees in aisle (if you're in store) or on offsite sales events (if you're at a traditional branch). Both are fairly useless. In one case, you approach strangers, in the other, companies and small businesses - or whoever in the company you manage to speak with. People generally feel harassed no matter how nice and brief the TCF employee is. Employees often call up friends and relatives to open accounts just do they can say they got an account form those events. If you don't have anyone to call up to open and account in such situations, your manager will eventually ask why you don't get accounts from offsite events when coworkers do.

There is a lot of favoritism and office politicking. I have witnessed some favoritism and sabotaging from both staff and management. I have been lucky not to stumble across an environment where staff comes together and falsely calls HR to get rid of someone, but I have heard horror stories about branches where that has happened, from people who witnessed it firsthand. Apparently there are managers who try to bring their own people to a branch after they transfer. Sometimes, managers might purposely not teach you new skills as that contributes to their own sense of importance. Other managers can be very welcoming and insist on teaching you all you can possibly know in your position, so it depends where you land.

Only a certain demographic seems to thrive at the company at branch level. Sometimes, the focus is not necessarily on how well someone does a job but on how much they discuss their personal life. Employees are often very focused on talking about their personal life as well as gossip, which undermines the workflow and customer experience. Not all branches are the same, but most have the above characteristics to a degree enough to cause problems.

Tcf stands for the customer first and that is last on their agenda. When you start at Tcf training is inadequate. It does not prepare you for the real job at Tcf. You are a sales person and nothing else. Teller work is optional. Your mangers will push to seek customers to open new checking accounts, who don't owe money Tcf bank already. Managerial employees do not not care about current customer issues, because having a zero checking accounts is failure and far worse than a 100,000 dollar customer leaving the bank. Your whole shift is about selling products to shoppers and pressuring them and forcing them to open up accounts.

You are barely working as a teller and when you do the computer software is terrible and old. It will freeze and run hidden transactions in the background. When trying to do a withdrawal for a customer for over 500 dollars, it will prompt you to get a supervisor approval. Of course the supervisor is opening accounts or seeking new ones and or because there all ways short staff dilemmas, that they are busy with another customer, which makes the original customer wait for 10 mins or more. Even after the customer has waited more than 10 mins already, in line.

What's worse is that everybody has a goal. Tellers have the highest goal, then supervisor have second highest, then assistant managers have third highest, and then branch managers have the lowest. Yet branch managers get paid the highest and everyone else low compensation. When tellers do hit all of their goal and exceed it and the branch exceeds the goal, the branch manager gets paid a bonus that is roughly around the same as a regular paycheck.Branch managers get paid alot for little work while the sales associates who perform more duties than a branch manager get paid out 1/8 of what BM's do. What is terrible about this is that branch manager do not do anything because they have the assistants doing the opperations and the supervisor motivating the sales team. The don't even give proper customer service.
Promotions are given to the highest account producing employee. The employee can be the worst teller operations and worst customer service yet managers just over look that and give them the pay increase and title and lower goal. People who do not produce will get fired no matter what because the branch manager will just find the littlest mistakes, and write them up for it. Then they micro manage them, then put them on a 90 day action plan and then fire them for poor performance.
Regional managers just care for branches Hitting their goal. They only listen to branch managers. They don't care about quality of customers and only care about number of accounts that can be produced.
There is a high turn over rate that far exceeds any job out there. It can cause major ramifications for customers and the branch.People get moved from branch to branch often causing a customer base to be mad and leave. Customers dont like Tcf because of the fact that Tcf employees don't care about operations because they're to busy selling accounts.
Tcf is just not a good place to work at.

My time here began with another coworker constantly bullying me like we were in grade school. Not only is she an absolute terror to me, but she is extremely rude to customers to the point where they will come up to me as a newer employee and talk about their bad experiences with her. We have customers call back after she sends them to customer care due to not wanting to deal with them. She has been "talked to" several times over the past year or so that she has been there but they don't do anything about her attitude or work ethic. When I addressed my concerns about the way she was treating me I was told to "Stop being so sensitive". On top of her our supervisor is deliberately lazy. She does things in a specific way so that she isn't available to help customers. I often see her sitting on her computer just looking through her email or staring at a blank screen pretending like she is doing something so that other people will wait on the customer. Not to mention it is an absolute miracle if she is to answer the phone at all. The rest of us with have people in front of us and in the middle of processing a transaction and she will be sitting there and still not answer the phone. Every single person there has a problem with her because of her blatant laziness and it has been brought to the managers attention on several occasions, but there is still nothing that has been done about it. That is a typical day at work for me. Usually I am stuck on the teller line waiting on the majority of customers because the supervisor and my other coworker that is horrid to me excuse themselves at the most inopportune moments. On top of all of this my health has been taking a major decline since I began working here and not only me, but my family have been getting sick constantly to the point where a month or so ago I missed quite a bit of work. Which I understand is inexcusable to an extent. However, each time I brought in proper documentation from a doctor stating my absences. I was told by my manager that it was unacceptable because it is affecting our customer service and to "take a vitamin". Not once was I asked if I was okay. Not once was she concerned about my overall well being. I am affecting customer service by genuinely being ill, but her other two employees who have bad track records with attitude and work ethic are not? I sincerely hope that other branches aren't like this one because it has made me not only reconsider my employment with Chemical Bank but also my affiliation as a customer. So far the experience that I have undergone is that you are just another number to this company. This branch has a high turnover rate and I think that these woman target the new employees and push them out. I was extremely excited to work here. I thought that the pay was amazing starting at 13.50 an hour, but frankly, I don't get paid enough for the ridiculousness that I have to endure throughout the work week. If I wasn't already sick enough the overall stress has been making me even more ill. I hope to find a new job soon.

What is the best part of working at the company?
Networking and the people. The opportunities varies by location. I was fortunate and opportunities were fruitful. My branch traffic had enough customers for me to start the dialogue and I was able to refer so many customers to our team. I was passionate about helping customers meet their goals and finding the best products we had to help them and the best team members to help them.

What is the most stressful part about working at the company?
Upper management and lack off staff. No incentives for CEB. For some reason, Huntington wants to demand so much from our CEBs yet they provide no incentives for them. CEBs are the backbone of your production, they're the ones who meet with your customers everyday. Treat them well. 

Also, every department is short staffed. With the expansion of buying other banks, the current ones are neglected in terms of providing quality and care. If employees aren't happy then how can you expect customers to be happy. Our 5s team are so short staffed that I feel bad calling in for help. They sound stressed and I wish I could give them a hug or help them in some way. 

Because of man power being down it is incredibly difficult to schedule breaks and have some sort of work life balance. I had to give up therapy because the way my branch worked and some uncooperative colleagues, I couldn't schedule a consistent day to speak with my therapist.

Working every Saturday is essentially not fun. We have ACE team but they also feel short staffed as we didn't get them when we needed them.

What is the work environment and culture like at the company?
Onboarding is amazing. They make you feel welcomed, give you the impression that you can truly develop. Which can be true. However, the amount of morning huddles and demand for performance with little pay feels appalling. An overwhelming majority of colleagues just look so stressed and unhappy. In the retail division at least. It varies by branch - some managers may not be as involved as they should be in your development. 

BRG groups are great, the people at Huntington are amazing. I absolutely enjoyed many of my connections that I have made. Just structurally there's a lot of work to be done for our colleagues.

What is a typical day like for you at the company?
Arrive early and open branch. Typical branch procedures. Different days have different huddles. ATM settlements, Cash management, setting up drawers, nightdrops, oversee appointments, pre-print loan documents for appointments that day, mental note lead calls and space them out. 

Tackle the day. Appointments, walkins, service our customers, cold calling. Some days good, some days bad. 

End the day with closing branch procedures and repeat.

The pay is phenomenal compared to other alternatives that basically require no prior knowledge or skills in the area. I have had a few different managers, and everyone seems to care about you and want you to succeed, but like any other company, I don't think upper management really cares about employees; at some point people just become numbers to them.

This job isn't for everyone; it very quickly gets soul-sucking if you aren't well adapted to the massive amount of social interaction this comes with. By the end of the day, I never want to talk to another person again in my life. They also have a mandatory sales goal, which they don't tell you from the get go, and feed you nonsense language like calling it an opportunity. During training they talk about how they have incentive pay for those who do sell, but never mention that everyone must sell; if you don't meet your sales goals for a long enough period of time, you will be fired. If I wanted to sell things to people, I would have applied to a sales position.

They also leave minimal time to be off of the phones during your shift. Even for something like Windows updates, they expect you to run them,  reboot, and get your systems back up on your lunch or break and be ready to go. If you're late going to breaks/lunch, it's counted against your adherence, even though calls going long isn't something you can control. While they have several positions that don't require phone work, they require you to spend at least 1 year on the phones before you even qualify to apply; a lot of people burn out and leave by then. They also require you to spend your first 3 months working through a temp agency before they hire you, which doesn't count towards that 1 year requirement. The transition process was a bit of a nightmare; the date came for the transition, and they had not done the background check, drug test, interview, or anything yet. They also deactivated our badges to get in/out of the building and our logins, but didn't properly reactivate them, so my official first day with the company, I couldn't get into the building, and once security got me back to my computer, I couldn't even login right away to work. 

There also isn't a ton of flexibility, they're open 7am-7pm and generally you either work the opening shift or the closing shift, and only full time positions are available. There isn't a night shift unless you work in the credit card department, but from what other people who have been here a while have said, it's a terrible department to work in.

worst environment of a job due to a manager alone i have EVER, EVER worked. 

before accepting this position, I was at the same company for six years. I moved into leadership, moved across several outlets, and learned so much. at end of the day I needed a better schedule to build my family. 

i joined this job and was eager for a new experience and the training really made it seem like i made the BEST choice. i was so excited! 


it took all of a few months and being off of training to realize the true environment i was in. a company that preaches on helping for the good of the people to you as an employee while in the background of our heads repeatedly (every. single. day.) that it truly matters about the numbers that need to be hit. it went from quality vs quality to quality vs quantity when in reality they want both. but what do you do when your demographic isn’t made for that? or it’s a slow branch? oh you won’t get the chance to forget that it’s YOUR fault and YOUR job performance failing, not the lack of customers. your service experience or skill means nothing when someone doesn’t check 100% on every single box in a survey social media and most of the population has spent years making fun of. 

Built strong relationships and quickly with customers, while on the other hand you get threatened and harassed a lot more often. you are nothing but an employee to a handful of customers and that never stops. 

management- 
i have worked with my managers at my past job, and learned true leadership. 
when your only reason for us to love this company is their BASIC PTO plan…. Haha. 

how do i learn leadership when our manager isn’t there? or leaves early? or is on their phone in their office? I was six months in when I was teaching THEM things. oh, you see your manager? only when they are out in the lobby to tell you YOU need to do this because they got reprimanded. happens pretty often, at least at my branch. your boss also will be threatened because if you have gone through life and the workforce, you aren’t manipulated by their tactics. when you are professional and kind you will still always be told your wrong. 
I kept my head down for a long time due to the breaking down this manager did and coming from SIX years at the previous place where I was also in leadership, I hope that makes it a point. 

not all managers are not knowledgeable, tend to pick favorites, and if you hold them accountable- oh boy watch out. 
and when your boss lies to save themselves throwing your coworkers under the bus in a blatant lie (TWICE) you realize it’s time to go. 

ONLY thing that kept me at this company longer than I knew I should have been is and will always be my coworkers. 

When I interviewed for the insurance agent position at Huntington Insurance in February of 2011, I was hired on the spot. All agents received an annual salary and a possible monthly bonus based on monthly revenue of at least $6,750.
I started working with the Huntington Mortgage Loan Officers in Cleveland, Canton and Akron. I worked with the MLO's for the first 2 years with HNB. Because I had worked well with our high net worth clients, my manager asked me to join the Commercial Lines area to work with business owners.
I loved working with Commercial clients and after about 2 yrs in commercial, I was the 20th highest sales producer in all of HNB.
The next year HNB brought in a manager for our department and I was no longer given the same opportunities to place new business. For the most part, we began working almost exclusively with HNB's SBA (Small Business Adminstration) loan clients as well as Retail Banking within the HNB footprint.
I also began working more closely with the mid-market agents for their clients that weren't going to produce their minimum revenue requirements, due to the amount of business I produced the previous year and my reputation of closing business referrals.
The insurance sales department, both personal and commercial lines, were on the same incentive plan and needed to reach a minimum of 12.5% of $6,750 in revenue,  based on written premium in one month and capped out at 35% for $10,000 and up, in revenue, on business sold and placed in one month. The plan did not fairly compensate the commercial lines business agents as it didn't correctly plan on the type of businesses we would receive from the Small Business Administration loan team as none of our SBA clients were same day sales as opposed to the personal lines business unit. The deals could take up to 6 months or more.
I was laid off in October of 2019 when HNB reduced their sales force by 1%. I was completely devastated and in shock at losing my job. I loved my job and my co-workers. I believe HNB did not anticipate the type of business they would get but I loved the work I did, even when sometimes I had to "go to bat" for my clients.

A lot of the employees were great to work with, however at the branch I was employed with, our Manger and Assistant were rude, used their positions to try to intimidate you, and lacked professionalism when dealing with customer complaints. FirstMerit is very BIG on SALES, SALES, and more SALES, therefore causing customers to leave and go elsewhere. If we did not make our 25 referals per week, then we would either be made to stay over until 7:00PM (2 hours after closing time) to make calls, or be wrote up, which went against your LEADS (evaluation). On two occasions I was wrote up for clocking in late, which was due to Management showing up late, and upon hiring I was told to never enter the branch alone. One week our Assistant Manager was on vacation, and even though I was a Teller Level 1, I was to take over the vault and cash shipping/ordering for that week. After she came back from vacation, I was called into the office, and again wrote up for violating company policy because only Asssistant Managers, or Teller Level 3's can run vault. There were numerous times that Management would forget to complete Branch Capture for end of day reports, and I would receive telephone calls to go back to the branch, late at night, by myself to submit the report because Management couldn't be reached. I was cursed at by my Assistant for things I made mistakes on in areas where I was not properly trained, or showed one way, and then told another. I constantly walked on eggshells for a year, before I was called into the office, and was then introduced to a representative from HR, who explained that the company felt it was best to terminate my position effective immediately. I was never warned about possible termination, but it was then and only then explained to me that after three write up's, you could face termination. I was then told to go back out onto the teller line, collect my personal belongings, and do not speak to any co-workers or any customers that may be in the branch. The representative then escorted me by the arm, out the back door, and to the parking lot. I also lost a weeks pay, and a weeks vacation pay.

Overall, my experience with Huntington was great. For the most part, they were very dedicated in doing what is right for the customer. Unlike other banks, the products that they advertise provide exactly what they say they will, and there is nothing hidden in small print. Most accounts are non-binding other than those that explicitly state they are, such as a CD. The company is EXTREMELY inclusive and diverse. They do a lot to give back to the community. Their largest fundraiser is Pelotonia, a bike race for Cancer held each year in Columbus, Ohio. They provide a great work-life balance with up to 16 paid vacation days as a new employee. They are very appreciative of their employees, and it is evident. 

The only problem I had with Huntington was that the managers were very diverse in their skills, knowledge, and dedication to their employees and the company. I had two managers who were extremely dedicated and great examples of what it means to work in banking, be successful, and still put the customer first. However, I did have one manager that was the complete opposite. He took credit for the work of his team, was not present at work when he need to be, and was not able to provide the knowledge needed for his employees to grow. The senior management that was selected in that community was unfortunately not as knowledgeable or dedicated either, and failed to take notice of many concerns of employees, resulting in a high turnover rate in that community specifically, which had not happened in the first year and a half that I worked there. 

I went from no understanding or experience in banking to a knowledgeable banking employee with experience in mortgages, consumer and business accounts and lending, investment knowledge, lending knowledge including personal credit lines (home equity lines), and more. The most enjoyable part of the job were the relationships I developed with the customers and the other employees. Earning their trust was very rewarding as well as seeing the customers reap the benefits of the products we offered once they put their trust in us.

Top Job Titles	Average Salary
Customer experience specialist 6 salaries reported	$22.17 per hour
Relationship banker 2 salaries reported	$26.75 per hour
Branch manager 1 salary reported	$77,500 per year
Business systems analyst 3 salaries reported	$93,500 per year
Programmer analyst 3 salaries reported	$83,000 per year

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