customer care coordinator

warehouse/driver

territory manager

licensing specialist

insurance verification specialist

InfuSystem, Inc.

This job is like shoveling in a snow storm and they don't provide you with the tools to learn and excel (especially if you have no background in this field) Training consists of a manual that was typed in word that desperately needs revision, and shadowing someone that doesn't know what they are doing and guesses. Depending on how you do shadowing during the training period they let you on your own as short as 2-3 weeks. They have quality assurance to help you improve but thats given to you long after the 3 month period so essentially you could be doing the work wrong for 3 months and not know it until QA reviews your accounts and marks you down. They say this is supposed to be helpful to you but if thats the case why is it given so late and why are you marked down on mistakes? Asking questions to co-workers is fine until the answer changes every time you ask, or when you as a co-worker then ask management and you get two different answers AND management tells you that their shouldn't be guess work -- which essentially all the staff are doing. Voicing any concerns or complains falls on deaf ears as the manager of the claims team is overworked. Emails that you send to management will 90% of the time be lost in their inbox. Management will sometimes verbally express their frustrations/stress which is incredibly uncomfortable as an employee. Claims team is small for the most part and you can only do so much per day. Management says they understand the stress and how the work load is overwhelming yet hint that you will need to increase production. Staff complain of being overwhelmed, never feeling accomplished and inconsistent guidelines of procedures. Only bonus to the company was at the time it was hybrid, 2 days in, 3 days at home (which they are getting rid of) but their is staff that are allowed to work completely remote which is not fair. Also, if you needed to take time off they let you even on a moments notice. PTO accrual was nice. Raises sounded poor. Bonuses are taxed so don't let them fool you with $500 bonuses. They will not negotiate wage. Insurance package was below average. I would say that this is only a good place to work to build experience and then leave. 

What is the best part of working at the company?
The best parts about working at InfuSystem are repairing infusion pumps, getting to work on your own, and, overall, helping out patients.

What is the most stressful part about working at the company?
This job may be stressful to you because it is a high responsibility field; it is medical equipment. You must be serious and passionate about medical devices and the people they are used on.

What is the work environment and culture like at the company?
The two site environments for my work include a shop/lab setting with a few other people, and, a quiet room with just me. The company culture is very kind. They use Facebook Workplace which brings everyone together, whether these people work together at an InfuSystem location or, like me, remotely in hospitals.

What is a typical day like for you at the company?
I arrive at my hospital. I get to my workspace and evaluate my pumps to plan my day. I typically begin with pumps that I already started on. Then I will move on to the new pumps awaiting troubleshooting and repairs (cleaning them first). I visually inspect the units, run tests, calibrate, enter them into our in-house system, along with ordering necessary parts that I do not already have on hand.

In my time at InfuSystem, I felt so micromanaged and nitpicked that by the time I finally left, I severely doubted that I was any good at my job. Management would send cutting responses back even critiquing how I would send an email. With so much micromanaging, it was hard to be able to get to work on any real projects since management had to have their hands in everything. Projects took forever to get off the ground and sales and marketing lacked appropriate support from each other when communication was so bad. Employees felt cold and disconnected from the company and culture is lacking except for the free shirt I got every once in a while. I felt like other employees on my team would talk about each other behind others' backs. There was no room for growth either in my position or in a higher up role in the company, and management struggled to provide appropriate information on what was required for a promotion or raise. But when most of the work you do is nitpicked anyway, you feel like you're never going to be able to move up. Company really seems to be struggling financially in my opinion.

This became a transitional work experience for me in a position that they "created" and as quickly as I had accomplished what they wanted and needed, it was taken away.  Unfortunately, they are like this a company.  Heavily silo'd and territorial between locations and not too nimble or flexible when the chips are down.  A number of mid and senior level executives worked remotely and were only resident in the corporate offices (split between Detroit & Kansas City) on occasion.  This may have improved in recent years but the culture, compensation, benefits and advancement needed an overhaul as well as proactive, participative leadership.

Let's see, earlier this month the company defaulted on it's loan which could have caused the company to go into bankruptcy but the bank was nice enough to renegotiate with us otherwise our payroll checks may have bounced. Oh and the CEO was just forced to resign because the stock has dropped 60% over the last year. They also laid off about a dozen people in February. I guess the plan to grow the company was based on going paperless and laying people off. There was also a situation where the company misreported it's financials by more than 5% for three quarters in a row. Nuff said?

originally thought this would be a job for stability until i noticed the work flow slowed down, and corporate knew for quite a while the facility would close in georgia but made no mention about it until 2 days before the very last day. texas closed down but we never knew it would in ga. bottom line they dont care about no one but themselves. Do you really think i would drive over an hour in traffic to go to work because i have nothing else to do? No i went to work to make a living and take care of my family but they didnt care about what people would lose when they gave such a short notice. no room for advancement. no overtime ever offered.

I have the opportunity to work on multiple tasks and assignments, with numerous chances for continuous growth and development. I've learned a great deal about operations and change management, all while contributing to efforts to improve the employee experience.
This is one of the most engaged management teams I've ever worked for. I'm not micromanaged, instead I'm encouraged to learn, grow, and develop as an employee. This is completely different from automotive companies. I feel apart of this company and community.
If you're looking for a job with purpose and meaning, this is the place to be.


While this place does offer great overall health benefits, when it comes to cons, I don’t even know where to start. The management is terrible, often blaming technicians for failures even though proper training was either never provided or was done poorly. Additionally, management fails to provide the necessary tools for success, leaving employees feeling overwhelmed and unsupported. They refuse to take accountability for their mistakes, leaving us to fend for ourselves. Overall, my experience working for Infusystem was poor, especially for anyone seeking a place to grow professionally & to be compensated fairly. 

This company was great at first. Then I started to see high turn over in management. After, the turnovers management could not decide how to run the departments. One manager would say one way and another would say something else. The last manager was an extremely micro manager and did not know how to encourage staff. They would threaten and find fault in everything you did instead of being positive. Very negative environment 

The work from home part is great. I enjoyed the job itself. However pay is not fair for someone with RN degree. Lots of changes happening within company that seems to have a negative impact on nursing staff. Very little room for growth. No shift differential or weekend differential. Part time staff paid less then full time staff with no benefits. Felt like higher up did not value their nursing staff at all. Seems like they are slowly taking the flexibility part of the job away. 

Top Job Titles	Average Salary
Customer care coordinator 2 salaries reported	$22.25 per hour
Warehouse/driver 1 salary reported	$20.50 per hour
Territory manager 1 salary reported	$75,000 per year
Licensing specialist 1 salary reported	$43,574 per year
Insurance verification specialist 1 salary reported	$22.00 per hour

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