general manager

regional manager

guest attendant

procurement manager

housekeeper

Intown-Suites

Intown suites is not what I thought I was getting in to. As a General Manager you have zero work life balance and are required to be there from opening to close and without taking a lunch break. If you do get away for 15 or 20 minutes to grab some food you have to take a property phone with you. Im serious, dont even ask to be off for family functions or even think about leaving for a few minutes to do anything at school with your children. 

You really aren't a manager as much as you are a secretary. Most of your day is spent behind the desk and answering the phone and dealing with the endless paperwork. They run a crew that is so thin that if one person calls in sick the property is screwed and chances are the GM is left doing the work. They pay the crew unbelievably low and it is very hard to keep good employees so the turn over is terribly high. 

The company is not customer friendly at all and their "rules" cause constant complaints and problems between the guests and management. 

They also run a budget that is unbelievably small. I was given $1800 a month to run my property. This is what I was given to buy all essentials for my property. Towels, sheets, bedspreads, microwaves, refridgerators, light bulbs etc. Crazy. If i asked to buy and extra bundle of pillow cases i was told no. A bundle of pillow cases is about $80.

The property is in rapid decay and Intown Suites will spend little to nothing to upgrade or remodel the property. Your left with rooms that need paint, carpet, new appliances etc but get no extra time or money or support to get the rooms up to standard. However, when someone from corporate visits they will complain over and over and over about the "quality" of the room.

They pay the GM's slightly below average and rarely if ever give raises. You get a yearly evaluation but even if your evaluation is good no raise will be given. The bonus structure is fair and easy enough to attain but no matter how much money your property makes you bonus caps at about $2000 per quarter. Very low for a retail envrionment. Everyone knows in retail you make your best money on your bonuses. 

You get 2 holidays off per year, and are required to be open the rest.
however, corporate offices will close every single holiday leaving you with no support on those days. for example, This week the corporate office will be closed thursday, friday and saturday for 4th of July. If you have network or POS problems you are on your own. 

The job was not an enjoyable one by any stretch of the word. There is a general lack of organization in any one aspect of the job and you will regularly be faced with the inadequacy of other human beings. This job is not at all for anyone with physical limitations or a lack of housekeeping/janitorial experience.

Due to the nature of InTown's hotels, extended stay guests have a tendency to be inconsiderate of what is acceptable and unacceptable as far as usage of the facilities provided. You'll find yourself cleaning excessive (and often inappropriate) amounts of waste as well as accommodating for guests in ways that would not be considered normal or safe at a "regular" hotel (forgoing routine cleaning of a guest room for the length of that guest's stay). You may even be tasked with enduring miscommunications and poor management on higher levels of the company's employment hierarchy that could jeopardize either your physical health or the ability to safely complete housekeeping tasks.

You may be required to provide your own supplies for achieving tasks, such as masks, gloves, eye shields, cleaning solutions and products, and even your own uniform. Lunch breaks are unspecified in length and it is the sole responsibility of the Housekeeping Supervisor to delegate all cleaning tasks to themselves and their Housekeepers. There is a set time that should be spent on each guest room, and there can be anywhere from ten to thirty rooms to clean on any given day. The amount of work expected of you will change on a day-to-day basis, and your clock-out time is not guaranteed. Overtime pay is not guaranteed either, as there is an allotment of overtime hours dedicated to every InTown location for certain positions. Should you go over this allotment, you may be asked to take the day off, or even forego overtime pay altogether.

A typical day: I clock in about 8:30 or 9:00 AM and begin to clean the office, restroom and guest laundry. I would make DAP (daily action plans) for other members of housekeeping, stock carts, and begin hotel laundry. About 10:30 am the other staff would begin their assigned duties. I would walk with the manager to all the vacant and ready rooms to light up and make ready for guest to view. After I would begin my duties. During the day I would come to the hotel laundry to transition loads and fold. After duties, I would list any items low in inventory or completely out. Stock carts and once again clean hotel laundry, guest laundry, and clock out. 

While working at InTown Suites I learned that in order for a workplace to properly function, all members must be willing to do their part. No excuses. If you aren't willing to give a little you're not eligible to get.

The hardest part of my job was training people who didn't really want to work and cleaning up after them on top of all of my duties. Also, the other was when a member didn't show up for work and I had to spend extra hours doing my job plus the others job. But I almost always got it done. The last part of this jobs was how the manager belittle and talked bad to workers and guests alike. And having to stress over watching my hours because the manager would deduct before pay so you wouldn't get overtime.

What I liked the most was the fact that I could do my job with very little to no supervision on my part. I am independent and I work hard. I need instruction in the beginning if it is something I am not familiar with but I am a quick study and fast learner.

I would consider this job, in the future, under different management.

This job started out pretty decent, but I can't say that anymore. First off, this job is best for someone that is single, because the work/life balance is non-existent with this position. The pay is very low compared to the average wage for this position at other companies, & the workload is huge. This position is responsible for a very broad range of duties (more than any other position) & they constantly add more to your workload whenever they feel like it without warning. If your other employees fall short in their job duties, (or if they just decide that they don't want to do some of their job duties for some reason), it becomes your responsibility to complete it. Don't count on getting raises that you have been promised (and clearly deserve), & even though they allow you to accrue PTO time every week as a "benefit", good luck with ever being able to use it!! If you're lucky, you will get to use an hour or two here & there... Maybe even a whole day once or twice, but if you need to take more than one day at once, you can literally forget about it!! Plus, they have a "use it or lose it" PTO policy, which means that if you have any unused PTO at the end of the year, it gets cleared away & you start over again. So, on top of accruing something that you will never be allowed to use, you can't cash it in & get paid for it, & you can't roll the balance over either. Other positions might be able to use theirs, but not this one... They will tell you that they have nobody that can cover your job if you're off. That's a total lie, but they are gonna use it everytime you ask... Which leads to you eventually becoming physically & mentally unhealthy & burnt out. Which will become an issue for them as well. 

A typical day at work for me is that I am responsible for processing all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
2	Coordination with Housekeeping to track readiness of rooms for check-in. 
3	Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. 
4	Responsible for the management of corporate accounts, third party and direct billing
5	Oversight of financial transactions, including reconciling of bank deposits, accounting of cash and credit transactions and night audit according to accounting specifications. The most enjoyable part about this job are my co-workers. the hardest part are the sometimes difficult guest that we have to deal with every once in a while.

This used to be an amazing place to work. Not so much anymore. The new CEO doesn't understand our guests nor his employees. He continues to pour more and more work on the operations team. Our locations are staffed by 6 or 7 people, if you can even find people to work since the pay is so low, and the CEO coming from nightly hotels expects InTown Suites to run just like a hotel that has a staff of 20 or more. We are losing people left and right and he blames operations. Managers are already paid less than most managers in this field but the trade off was that bonuses were fairly easy to make and they had a 5 day work week.
The CEO has nickled and dimed our bonuses until they are almost impossible to make a max bonus. Many GM's (if they care) are now working 6 days a week just to try and keep up with his demands. Many GM's talk and we are already looking to get out of this mess he has created. 
We can't get the supplies we need. CEO loses his temper because of out of service rooms and blames us but they are out of service because we cant get items like, cabinets, case goods etc. 
CEO's demands are completely unrealistic with our current staffing levels. 

A Day of Work includes: Preparing cleaning carts for the day, Laundry, Inventory of Staff Laundry, Carts and Hotel Closets. Cleaning Front Desk and Waiting area, Elevator and Guest Laundry. Cleaning current tenants rooms, Preparing clean rooms for new guests and management inspections.

I learned quality of hotel cleanliness, time management, and gained more experience in the hospitality field.

The management was careless and did not take action to issues within the company. The issues became severe and lead to employees leaving the company. My co-workers were always fun, friendly and helpful.

The hardest part of the day was not having what was needed to get our work done by the end of the day in a resourceful amount of time. I most enjoyed working with my fellow housekeepers to get our jobs done, helping out each other when needed and gaining friendships along the way.

Cash Counting; Review of Rooms to sell for the day; Opening the selling rooms while providing customer service throughout the day.  Daily reports that are required, as well as, occaisional weekly and monthly reports.  Also dealing with Orkin, Fire Dept., Police Dept. and Health dept.
I learned not to stress over things left after 7:15 p.m.
Management would pop in to see that what you were doing behind the scene was extremely organized.
Workplace culture was that I.T. was very helpful or operations would stop.  Deadlines were a must for H.R.  Competitive with other GM's. occupancy levels.  Hardest part of the job was to be there for all customers, maintain occupancy levels and leave at a decent hour of the evening.  The most enjoyable part of the job was having positive interactions with most customers and employees.

As a PA(Property Attendant) at InTownSuites I can firmly say this position is fit for no one.
You're gonna be constantly told that you should be happy because your room is free.
They don't tell you why though.
You're room is free because they don't pay you enough to afford one with your own money. 
Since the position requires you to live on the site, that's a pretty important detail to think about.
The guests don't care about you, so prepare to be woken up at all hours of morning and night for things that are not an emergency.
You have approximately 6 hours of free time during the day.
If you're a full grown adult you'll understand how small a time window that is to do everything important in your life.
You'll also be working everyday.
Even when the other workers are on break during the holidays.
If anybody ever offers you this position, DO NOT take it.
There are 0 pros to working this position.
No time off, low pay, and no respect.
Go work anywhere else.

I was the former Maintenance Tech at Intown Suites Hilton in Columbus, OH and I have to say that the best part about my job was the ong term guest that resided there. THATS ALL!!! The pay for all the work your job actually entails is ridiculously low. The company trys to sell you on the fact that your given a suite to live in free of charge. But don't be fooled, for the headaches and constant phone calls it isnt worth it. Management as well as the housekeeping staff are a joke. They speak about unity amongst your co-workers as well as were all in this together and were all a team, but at the end of the day its all a lie and management will stab you in the back in an instant. I would never consider this company to be a viable employer. The Hospitality industry would probably be better off without this company existing. STAY AWAY FROM INTOWN SUITES

Top Job Titles	Average Salary
General manager 3 salaries reported	$56,667 per year
Regional manager 6 salaries reported	$75,333 per year
Guest attendant 3 salaries reported	$9.25 per hour
Procurement manager 3 salaries reported	$77,606 per year
Housekeeper 3 salaries reported	$9.67 per hour

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