liaison

customer service representative

administrative assistant

Johnson Financial Group

A typical day consists of cashing checks, making loan payments, •identify customers, validate and cash checks
•accept cash and checks for deposit and check accuracy of deposit slip
•process cash withdrawals
•perform specialized tasks such as preparing cashier's checks, personal money orders, issuing traveler's checks and exchanging foreign currency
•perform services for customers such as ordering bank cards and checks
•receive and verify loan payments, mortgage payments and utility bill payments
•record all transactions promptly, accurately and in compliance with bank procedures
•balance currency, cash and checks in cash drawer at end of each shift
•answer inquiries regarding checking and savings accounts and other bank related products
•attempt to resolve issues and problems with customer's accounts

Most days spent solving issues for internal clients as needed.
I was able to learn many new methods and techniques for my field.
When I first started working their Management was very open door policy, as some of the older managment was replaced it wasnt as friendly an atmosphere.
Workplace culture at first was all about colaberation but as time ended it became more do as I say.
The most difcult part of the job was trying to find valuble solutions and equipment inside of the budget and desires expressed vs what internal clients expressed.
The job was extremely satisfying working with Team members and suporting internal clients. If you enjoy helping people this is an excellent job.

I’ve been with JFG for years now. There’s a good camaraderie with fellow employees. I do wish upper management would ask more for input from employees when it comes to big decisions, i.e. working from home. Many departments successfully worked from home during the pandemic for nearly 2 years yet they brought everyone back to in-person with a 3 day in office and 2 day WFM schedule. They say it’s for “culture” but it’s hard to use that excuse when we’ve had near record years during the WFH period. I personally care more about the work/ life balance culture full-time WFH creates. Overall, a good company to work for.

Not all managers are created equal here - There are the good and the bad and the bad are not held to any sort of standard. They are paying new employees way more for the same job their loyal employees have been doing for years. They are getting better in some areas with flexibility but in others not so much as it seems to be left to the managers discretion - Great culture and team environment - reputable company - development opportunities if you drive them yourself 

Very intense training required.  After 5 months, I am still training. I come into work, check emails, do either night deposit with a full time teller and then once done go to the relationship banker to see if she has any teachable moments for me and if not, then I ask the service banker for any teachable moments.  I am always trying to learn so that one day I will be able to open and close accounts myself and meet quotas set by my manager.  The hardest part of my job is getting teachable moments to learn  more than the basics.

My time at Johnson financial was limited to a period of nine months. Management was not supportive and had a preconceived agenda upon my arrival.

The position I was put in was meant for me to fail and unfortunately, I didn’t realize that at the time. There are so many things that I could’ve done differently; however, the work environment forced me to make ill conceived and emotional decisions.

JFG is a great place to start your career in banking. Culture is has some "kool aid" to drink but all banks do. It seems to want to make the jump to compete with other regional banks but is still trying to find an identity. You can't be all things to all consumers. That uncertainty permeates to employees.

When the former M&I leadership team joined Johnson Financial Group, the culture changed.  The false promises they made to former M&I staff that were fleeing BMO were never fulfilled.  There is no longer a work/life balance.  The sole focus is to make their loan number goals to make the bank look good to future investors.  They are no longer focused on doing what is ethically right for the client.

A lot of experienced talent has been forced out of the company.

General filing of loan documents, business and personal profiles for retail, commercial and mortgage, Manage large dollar transactions

Not your typical banking center, customer come in and are welcome to have a sit at each station instead of the walk ups.  Customers have the option to email and or fax request so downfall to this is there is some down time. 

Johnson is a very male-focused environment. No affinity groups and very traditional work environment. The culture is extremely sales based with a limited focus on service.

Top Job Titles	Average Salary
Liaison 1 salary reported	$18.50 per hour
Customer service representative 1 salary reported	$31.50 per hour
Administrative assistant 1 salary reported	$16.00 per hour

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