customer service representative

full stack developer

customer service supervisor

client services manager

cleaner

LCS Record Retrieval

I have had the privilege of being part of several organizations throughout my career, but none have impressed me as much as LCS This company stands out from the rest due to its unwavering commitment to both its employees and clients. They have truly set a new standard for what it means to be employee and client focused.

One of the most striking aspects of this company is their genuine care for their employees. From the moment I joined, I felt welcomed and valued. The company places a high importance on fostering a positive work culture, where open communication and respect are paramount. Management actively listens to employee feedback, encourages new ideas, and supports professional growth. The leadership team believes that happy and motivated employees are the driving force behind a successful business, and it truly shows in their actions.

The company's dedication to employee well-being is evident in the numerous initiatives they have in place. They prioritize work-life balance, offering flexible working hours and remote work options, which have become especially valuable in today's world. Additionally, there are regular team-building activities, recognition programs, and opportunities for skill development. 

Equally impressive is the company's unwavering commitment to its clients. They understand that customer satisfaction is the foundation of any successful business. From the very first interaction, it is evident that the company values its clients and aims to exceed their expectations. The entire team is trained to provide exceptional customer service, with a deep understanding of the clients' needs and a proactive approach to problem-solving. They are responsive, attentive, and always go the extra mile to ensure that clients feel heard, supported, and delighted with the services they receive.

Moreover, this company truly values long-term relationships with its clients. They prioritize building trust and maintaining open lines of communication. Regular client feedback is actively sought, and adjustments are made swiftly to address any concerns or suggestions. The company takes pride in consistently delivering high-quality services, constantly seeking ways to improve and innovate to meet evolving client needs.
LCS stands head and shoulders above the rest when it comes to being employee and client focused. Their commitment to fostering a positive work environment, supporting employee well-being, and delivering exceptional customer service is truly commendable. It is evident that they understand the integral role of both employees and clients in the success of their business, and they prioritize their satisfaction above all else. I am grateful to be part of such an outstanding organization and would highly recommend it to anyone seeking a company that puts its people first.


The company is fantastic about treating their employees like they are actually part of the workings of the company and not just office drones. They have quarterly meetings the whole company attends outlining the business of the quarter and the plans for the next quarter as well as any plans going beyond that, which continue to be elaborated upon with each successive meeting.

The company has many committees which employees are encouraged to be a part of and participation generates results. Suggestions are listened to, debated, and acted upon. Reasoning for decisions is given, keeping employees in the loop.

It is a small, growing company right now and the emphasis is on growing. Most of the departments are understaffed and human resources is hiring and will continue to be hiring for a while in almost every department. Job security is pretty certain and it comes with insurance and a decent benefits package.

A typical day for me involves a lot of paperwork, phone calls, and emails with attorney's offices. I scan papers, move documents from e-mails into a program that helps generate subpoena's. I also enter orders, which involves attention to detail and generating authorizations to be signed by attorney's clients. Once those are sent out, I follow up with the attorney's via phone or e-mail to ensure that the authorizations have been received and forwarded to the appropriate parties for signature.

I’ve worked for a few different companies over my career and LCS is a very average company after spending time there. The company itself is all over the place and offers very little to no movement within the company. 

The pay is below average for the type of work that is being done. (Although a supervisor did tell me they believed $17 an hour was "very high") You are placed in the Customer Service department where you end up until you leave, or a supervisor spot MIGHT open. Even then you either must beat everyone else going for it or they just don’t pick anyone and outsource it. 

The work itself is straightforward forward but the volume is OVERWHELMING – management tends to not work with you but rather asks that you plan better (While the workload is overwhelming). Management favoritism is also a huge issue – from my experience the only people they tend to truly like are the very few select employees who will go above and beyond for the company – this is an issue that has yet to be controlled. 

The work-life balance is about the only GREAT thing about the company – hours are reasonable, and they give you plenty of time to plan out your day. 


At one time Legal Copy Services was a great place to work. New management has been hired and changed the culture of the company not in a good way. Previously the company gave great service to clients and also provided a great place to work for employees. Now the company has problems meeting all the needs of clients with a new software that is difficult to use. Now all management cares about is meeting goals and producing work. I would suggest if you are looking for long term employment or a career not to apply here. They seem to let people go or fire them after 4 or 5 years.

pro's
Legal Copy Services is an awesome place to work. It's not like any other company, the company is success driven and Employee centered. I've never worked for a company that cared so much about the value and cares of its people. I've worked here for serval years now and I have personally seen the growth of the company as well as my own professional development. Like anything worth having things take time and if you are looking for a place to shape, build and cultivate you into your future this is a company for you.

cons-
Pay can be better based on performance and proper evaluation of persons direct contribution to profits 

advise
Continue to grow and listen to the voices of your employee's. Every great Leader gets its best information from its soldiers who are on the battlefield, fighting the daily fight. Look closers at those who really value the company and its beliefs and begin to create more positions for them. This is a Family feel company and you want your people that have been around to see the most change to stay around

Working at LCS was an opportunity to learn new information about the legal business without having any to begin with, my manager to start was helpful and dedicated to ensuring I was being fulfilled while also meeting my goals, but post 2020 the experience went sour. Quickly. There's an overabundance of work, with little motivation to work harder to get through the backlog other than: "well. Eventually we'll get through it and then life / work will get easier!" It made for an unfulfilling and overwhelmingly stressful work day. Yes, the work would always be there, but it was less about managing what you have, and more just getting through as much as you could because it made the numbers look better . . .  Until you came back to it the next follow up. 
Hopefully they've changed since then. 

When I first started working at LCS it was a great place to work and looked to be a growing company. Time and time again we were promised growth and opportunity but it never happened. Growth happened for a short time then new management came in and everything went down hill. A new application was built that was a disaster. Clients were lost, workloads dropped and unnecessary firings took place. I would think twice before applying here if you are looking for a career job. It may be fun for a while but not long term.

What is the best part of working at the company?
benefits, monthly lunches, $50 birthday bonus

What is the most stressful part about working at the company?
Keeping up with the daily and weekly workload requirements. 

What is the work environment and culture like at the company?
Stressful and the supervisors play favorites. 

What is a typical day like for you at the company?
work, work and more work. Very stressful. 40 emails a day and a normal workload that doesn't account for those 40 emails.

It's truly a work hard/play hard atmosphere.  Our amazing team is always striving to provide excellent customer service for our clients.  With our in-house app dev team, we are at the forefront of technology.  We have custom built internal and external software that help us manage our business while providing an exceptional client experience.

I have never worked for a company who cared more about the staff than LCS. They go above and beyond even during challenging times and it shows. My concerns and questions are listened to and they are addressed quick. My voice is heard and I feel appreciated for the work I do. I have received the help I needed to grow in my position and I am valued as an employee. If you work really hard it is noticed. I highly recommend LCS.

Top Job Titles	Average Salary
Customer service representative 6 salaries reported	$17.33 per hour
Full stack developer 1 salary reported	$100,000 per year
Customer service supervisor 1 salary reported	$50,000 per year
Client services manager 1 salary reported	$72,500 per year
Cleaner 1 salary reported	$17.00 per hour

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