sales representative

account executive

customer success manager

sales executive

recruiter

Lead Forensics

I’ve been with Lead Forensics for several years and genuinely enjoy working here. A typical day is fast-paced and varied, with a strong focus on collaboration and making an impact. Over time, I’ve learned a huge amount and have been supported to grow my skillset, even moving departments as my strengths were recognised in other areas of the business.
Management are approachable and genuinely supportive, and there’s a clear focus on developing people. The workplace culture is one of growth and accountability, Lead Forensics values are not just words, they’re actively lived and promoted across the business.
The hardest part of the job is keeping up with the pace and constant evolution, but that’s also what makes it exciting. The most enjoyable part is being listened to, feedback is taken seriously at every level, and you can see how it shapes the future direction of the company. It’s a place where you feel valued, challenged, and encouraged to progress.

If you're looking to grow professionally, this is a fantastic company to be a part of. As a Team Lead in Customer Success, I manage a team of 5-7 Customer Success Managers (CSMs), each overseeing a sizable portfolio. While retention is naturally a key focus in Customer Success, it’s also the top priority for the entire business, giving our team a vital role in driving overall company growth.

I began my journey at Lead Forensics in 2019 as an entry-level CSM in the UK, was promoted to Senior CSM, and within two years, I advanced into a management role. The company’s leadership places a strong emphasis on personal and professional development, which provided me the opportunity to relocate to our Scottsdale office to help build out the Customer Success team there.

The job certainly requires hard work (as most do), and managing churn can be challenging, as clients adopt the product in different ways. However, overcoming these hurdles and seeing clients succeed with our solutions is incredibly rewarding. Plus, the perks of traveling to places like London, Las Vegas, and Antigua aren’t too bad either 😉.

At Lead Forensics, you come here to work, and do your job well. If you don't management will pull you up on it - plain and simple. What is expected of you is clearly communicated and when succeed you are celebrated. If you are seen to be making an effort to succeed, this is considered when evaluating your performance. 
This company and its senior leadership are considerate of external circumstances and incredibly supportive of unexpected life events. If your performance is effected for too long they have to make a business decision and will do it often generously and supportively. Their support does not just extend to employees that have a long tenure but also those within very short tenures as well. It really is a great company to work for.  They just need to ensure that basic salary compensation is kept up with the cost of living and the market. Otherwise they will lose great, hard working staff. 
Side note: Some departments are rewarded with commissions, the basic salary is not competitive with the market.

My experience working at Lead Forensics has been nothing short of amazing. I joined the team just over a year ago, and in that time, I've grown significantly in my professional career, thanks to the amazing team and support offered here.

I started my career in LF as a Customer Success Manager with a clear goal of advancing into people management. I made this known to my Team Lead, and almost immediately, I was put on a path to progress. Throughout this time, I received extensive training/support, was given additional responsibilities, and just eight months after starting, I was promoted and given my own team to lead.

The progression path and opportunities at Lead Forensics are unlike anything I've experienced elsewhere, and my journey here is a testament to that. The culture, the people, and the investment in quality truly sets Lead Forensics apart. I highly encourage anyone looking to grow in their professional career to join this incredible team!

Lead Forensics is the perfect place to work if you are someone who wants career progression, plenty of training and coaching, and to be part of a team that's both supportive and driven. 
If you're looking at a CS role, the department has undergone a real transformation over the last year which has resulted in a high performing team and more opportunities for travel and promotions than ever before. 
From a development perspective, there's a personal development budget which allows you to access resources that you identify as being valuable to help you grow in your role and as an individual. You're also surrounded by plenty of people with great experience, and there are structured training programs whether you're a new starter or developing in to management.
Travel wise, there are regular incentives for Sales and CS which include visiting places like Vegas, Dublin, Prague, and Antigua. 
Overall, I always think that people make the job and you won't find a better team than those at LF. 

I hated working for this company.  The training is actually very impressive, and they have an amazing product, but the culture is lacking.  It's an open floor plan office with a bunch of type-A frat mentality associates. My background is hospitality sales, not cold calling.  You are forced to start at entry level cold calling from inaccurate customer data (no names given, incorrect phone numbers, expired email addresses, etc), regardless of your background.  The "good data" is saved for high performing sales associates.  If they would hire into roles where you are a good fit, they would have better employee retention.

Each day, we would have competitions for top and bottom performers.  The bottom performer normally had to do something humiliating, which is great for self esteem.

I’ve really enjoyed my time working in this HR role. I feel confident in my responsibilities, and there’s a good balance between structure and variety, which keeps things interesting day to day.

The role offers a lot of exposure across the employee lifecycle, working closely with managers to support areas such as onboarding, employee relations, and wider people initiatives. It’s a great opportunity to build strong working relationships and really feel involved in supporting both employees and the business.

No two days are exactly the same, which I really enjoy, and there’s a real focus on collaboration and continuous improvement.

Overall, a really positive environment if you enjoy working with people, adding value across a range of HR activities, and being part of a supportive and proactive team.

Working at Lead Forensics has been a phenomenal experience so far! The structured training program sets you up for success, and the company culture is both positive and collaborative. The first 3 weeks of training set you up with all the tools needed to be successful in the role, and you are fully supported by both the Learning and Development Department and all upper management.

There’s a clear path to promotion, with plenty of development opportunities, including support for management courses.  Upper management is transparent, fostering trust and alignment across the team. The support I’ve received here has been invaluable to my growth. Overall, Lead Forensics is a fantastic place to grow your career!

As a CSM, we are required to have 4 meetings a day with our client base. We also have regular check in's with our managers, department heads, and other office locations. 

I have learned how to be an effective Customer Success Manager and how to deliver value to my clients. Not only that, but more technical software skills such as working with API's, CRM's, and other tech stacks. 

Management here is top tier. Our team lead meets with us 3 hours each week to go over particular areas of focus we feel like we need improvement in. 

The best part of the job is the people! It is such a great culture and everyone is here to help you succeed and have a good time doing it. 

Top Job Titles	Average Salary
Sales representative 23 salaries reported	$68,261 per year
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Sales executive 7 salaries reported	$65,714 per year
Recruiter 1 salary reported	$60,000 per year

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