territory manager

business development representative

customer success manager

inside sales representative

inside sales

LeadVenture

Work-life balance
For the most part, work-life balance is pretty good. On occasion we were asked to look at something after hours. Depending on your department, you will sometimes be required to work overtime.

Pay & benefits
Seriously underpay everyone who is not in sales. Employees are reprimanded and put on management's bad side for asking about raise process, performance reviews are non-existent, additional responsibilities and even titles are requested (required) of workers without an increase in pay.

Job security and advancement
Some employees are fired without any previous warning or indication that anything was wrong.

Management
Their political beliefs can be seen on display often, and they can be heard bad mouthing the other side, even when they know they have employees across the spectrum. This can also be seen in some posted job ads.

Culture
Outside of management, the culture is awesome. Some of the best people I've ever worked with. 
Working remotely was only allowed in special circumstances pre-pandemic. Once state restrictions opened, the office was opened and it was preferred that you return, but no mask/distancing policy was put in place.

Overall
PSM is an alright place for an entry level position to gain experience. Pay and benefits are not great, and you will likely be asked to take on additional responsibilities past your original job description without any raise. Not a diverse workplace. 

On the positive side: co-workers were great, collaboration across departments was usually very good and easy.

As a current employee at LeadVenture, I have observed several areas where the company could make improvements to enhance the overall employee experience.

Compensation for certain positions remains below industry averages. Following a state minimum wage increase, salaries did not adjust accordingly, further widening the gap. Merit raises have been inconsistent, with explanations citing economic conditions, even as the company continues to expand through acquisitions.

Internal support has been a mixed experience. While responses are generally timely, the support provided often feels more focused on shifting responsibility rather than directly addressing concerns.

Performance expectations are not always clearly defined, making it difficult to gauge success. Management frequently relies on performance "averaging out" over time rather than establishing clear benchmarks.

Additionally, employees are expected to support products and services beyond their original job description, including those from external companies.

Overall, improved compensation, clearer performance expectations, and stronger internal support would significantly improve the employee experience at LeadVenture.

Working for a place that puts huge emphasis on their Clients is always a win. It means they value every Client's business and every account equally and intentionally. Growth is happening quickly and it requires everyone to constantly be learning. To work here, be prepared to always be learning, trying something new, and pushing the envelope of what's new in the marketplace. It's a process-driven company, but processes change too. Doing something new requires doing something new, so this company is not for those that want to come in and do the same job over and over like data entry for years to come. Yes, the job itself can become tedious doing same things for different Clients, but it's always a new challenge and new way to take better care of the Client to earn their business every day. Be willing to move to where the need is. What I love most about the team here is the TEAM mindset. Everyone is always willing to help and jump in to get it done. Management is always willing to hear you out because they're accessible with an open door policy. 

Once finances started to become an issue it became a place where gossip thrived and is now the textbook definition of a toxic work environment. Upper management fuels it by talking about their own team members behind their backs rather than addressing issues with the employee in a professional manner.  It's really a shame because employees at a toxic workplace can't perform their best or will leave and therefore the clients don't receive the best treatment. They use 'culture' as a buzzword while not realizing that their toxic culture is why people are leaving because they are stressed out and under-appreciated. They do not put their employees first and work life balance is non-existent. Benefits are not great either- no 401k match and expensive healthcare. Pay is good at entry level, but that's how they get you in and once you have a year or two under your belt you are underpaid. I hope this place really takes a look at their failing culture and why top performers are leaving, cuts the gossip, management learns how to deal with confrontation, and employees are put first or they will not succeed.

I have been working at Dealer Car Search full-time

Pros

Productive work environment: new building, clean and fresh feel, quiet building, private desks/work stations, free coffee, spacious break room, walking track on site. It's easy to be productive in a place like this!

Friendly co-workers: Welcoming to new employees. People really do work as a team to resolve issues. No drama between departments. I can go to others for help at any time -- they always treat me with respect. 

Practical Training with Understanding Management: Actual hands-on training when first brought on. They push you towards learning more while understanding that learning new things takes time. 

Respectful and Friendly Management. 

Generous incentives, even for those not in sales: monetary incentives for going above and beyond. Bosses have boxes for UofL games and offer tickets regularly. 

Nice break schedule: 1 hour lunch with two 10 minute breaks a day. 

Great Location: Middletown just off 265. Easy access for commuting. A lot of lunch options close by.

Nothing significant to report here. It's a great place to work!

What is the best part of working at the company?
Inclusive culture and the company is fun by young people just like me. There is also tremendous opportunity for growth, it just depends on the amount of work you wanna put in

What is the most stressful part about working at the company?
Getting in lol. It’s competitive to get in but after you are here everything is highly reasonable if you didn’t lie on your resume. For our support positions if your cheated on the tests we will know the first day you get in. Then it will be difficult to adjust 


What is the work environment and culture like at the company?
It’s fun and inclusive. We have activities as a team every quarter and they help pay for some of the activities. It’s super dope 

What is a typical day like for you at the company?
I am a lead of a agile team so we mainly handle projects on the day to day. So my day would look like follow ups and training for agents in departments. We always meet our deadline and deliver quality work so we do press hard during the implementation phase of the projects.

You will be micromanaged. You will be overlooked for promotions. You pay increase will be based on a 9 square and if you are a 6-7 on that square, you will only get 1% raise (if you are lucky). In one town hall, we were told by the CEO that the company values putting food on to the table of their customers more important than putting food on the table of their employees. Managers will not do their due diligence and often pass the buck to other people or just shrug when presented with an issue. Managers would rather tell people they have to do a job. If you question them or do not go with the flow, you will be put on a list to be laid off. Many Customer Service Representative jobs are heading to Belize and it's only a matter of time before all CSRs are from Belize. Insurance each year keeps getting worse. Medication that cost $10 last year, now cost $140 this year. This company is all about the profit. If you get bought by them, know that your time is limited before they start to offshore your job. 

A great company focused on enriching the lives of its clients, their customers, and communities through progressive & innovative digital, online, and event marketing strategies. Management has an open-door policy and is open to suggestions & new ideas from all those on staff, along with understanding the realities of work-life balance. The culture of PSM is one of the best things, as there is a heavy focus on teamwork, continual improvement in business and in life, having fun while working hard, and everyone being the best version of himself. 

This companies software is top notch but the unprofessional-ism and disrespectful management style is horrible. The owner is known to yell atop his "perch" down onto all employees making them feel pressured no matter the position. Being a person with a good heart, working for this company was not a comfortable or enjoyable fit. If you are narcissistic or think you are better than everyone around you, please apply! The owner needs a lot of training and let go of his personality. He could be such a great guy if he would just stop all his unprofessional antics. The building is really cool!

Leadventure has great benefits they are not interested in giving promotions. I work with a team of 30 people and I have been told no one has been promoted outside the team in the last 5 years. I applied twice to external jobs within Lead Venture I have been denied due to our team being understaffed. They are a year behind on giving Merit. Employees just received their 2023 meritt. Marketing services to dealer are not met on what they are sold on and we are told to change the talking points rather than find a solution. I do feel their company is very sleezy when it comes to marketing. Website support is great a lot of support there internally. High employee turn rate due to lack of promotions and pay raise. 

Top Job Titles	Average Salary
Territory manager 7 salaries reported	$45,714 per year
Business development representative 7 salaries reported	$47,857 per year
Customer success manager 17 salaries reported	$41,529 per year
Inside sales representative 1 salary reported	$50,000 per year
Inside sales 9 salaries reported	$69,444 per year

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