hvac technician

hvac supervisor

branch manager

administrative assistant

lighting technician

Lennox National Account Services

The current state of affairs within corporate Lennox NAS is abysmal. It's a shell of its former self, which used to pride itself in promoting the growth of its employees through innovation and hard-work. All that's left behind now is hard work in the form of a fair wage to cover the workload of 2-3 employees at any other company. And on the off chance someone passes away or quits, you might be considered for a promotion. They've been "winning" in the commercial HVAC service market through a tired, if not successful, model of scraping the smallest margin from huge customers on the off chance they throw them a high-margin "bone". As an employee, that just means you don't have the time, systems, or support necessary to do a good job.

The saddest part of all of this is that innovation has died within NAS. At one point the rest of the industry looked at NAS as the leader, blazing the path with a standardized inspection system, flat-rate pricing and a top-shelf technical training program. While all of those things are still in place, they sadly haven't changed in over a decade, still using the worn out graphics templates and talking points. 

And this is nowhere more evident than in the tech within the company. At one point, cutting edge, it's now decrepit by any standards. Most platforms aren't even supported by their vendors, and the tools they custom-built have fallen into disrepair, taking months for an offshore team to fix even the smallest issue. Upper management has continually deferred maintenance, making it someone else's problem to fix.

And speaking of upper management, they're completely asleep at the wheel. Whether it's a change in guard at LII, or leaders just riding their stock options into the sunset, the leadership is poor at NAS. Expect full-on dread heading into an office where no one is excited, "parties" look like parole boards, and corporate communication is non-existent. They'll survey your opinions and then mock them behind closed doors (I've seen it).

I believe the primary issue at LNAS is corporate management. Most of the employees were all amazing people to work with and were exceedingly supportive colleagues. Before I was hired, I was promised by multiple members of upper management that I would have all the tools and support necessary to be successful in my role. Unfortunately, this was not the case, and I allowed them to push me to unhealthy lengths to still not meet their expectations. I provided all necessary data, which they also analyze regularly, to show how infinitely impossible it was to manage the region I was responsible for without any assistance. I was very outspoken about the lack of support, and the excessive demand for overworking field staff. It is typical to expect peak seasons in HVAC, but the peak season was beyond the capacity of what the company could handle. They accepted more work than they could fulfill and expected field staff to just "make it work". The bonus system for management is not an equal playing ground as the markets and challenges across the nation are drastically different. You are not compensated more on base salary when you have 3x the budget of others, therefore 3x the amount of work. Lennox International's core values are integrity, respect, and excellence. The culture within couldn't be farther from those values. I will not sacrifice my values, which align with their declared values, for any company. As a woman who has primarily worked in male dominated industries, I've never felt isolated or excluded until I worked at Lennox. 

A typical work day starts anywhere from 6 a.m. to 8 a.m.. Because the branch I worked for had a large service area (from the SC/NC border to Morehead City, NC and as far north of Wilmington, NC as Raleigh and west to Fayetteville and all points in between), Your day typically started out driving 1 1/2 to 2 1/2 hours to a location. A typical PM for a commercial customer would last sometimes 7-8 hours. Normally you would be servicing (for large accounts) 18-20 units.
New Installs, depending on the size of the unit would be in the area of 6 - 7 hours. Installation of new compressors, depending on size would be 3-4 hours. In between on a normal PM, you would receive service calls for other customers. Depending on the priority of the call and who the client was, you would more than likely halt the PM and head to the higher priority service call. Typically the call would be at a minimum 1 hour from your location.
Management was always under pressure to get the job completed quickly and then move on to the next assignment. This sometimes lead to pressure to move onto the next call, regardless of the status of the call you were currently on. 
The individuals that I worked with out in the field were and continue to be awesome guys. Hard workers and very unappreciated. Tons of experience an knowledge in what they do. The hardest part of the job was the long hours, the inability of management to delegate work, the long hours and the inability to pass on encouragement to the techs.
For the long hours and work that had to be done, the pay was no where near what it should have been

Lennox International, overall, is an excellent company to work for and has many perks, benefits, and employee programs that other companies do not. Lennox NAS pays decently, as long as you aren’t one of the many salary positions. If salaried, expect to work at least 55 hours per week, but more than likely 60 or more hours, on an average and consistent basis, with no additional pay. Summers are even more strenuous and you’ll be expected to work even more extra hours, including nights and weekends. You will never be sincerely thanked or appreciated for this “whatever it takes attitude”, it’s expected to work here. There are major issues in their upper management team, particularly with lack of leadership skills. Expect militant and, at times, unprofessional behavior, often as well as no involvement or inclusion of the mid-level managers in decision making or team strategizing changes and improvements. Expect to be dropped bombs regularly and be told to deal with it. The culture has been developed this way for about 2-3 years now. There are also many archaic systems here and the IT staff and resources are greatly limited at NAS. IT improvement projects take years to complete, if ever at all, due to the amount of projects they are pulled into on a constant basis, on top of the consistent archaic software issues they must tend to with very few staff. Lastly, while international offices do not force staff to work in the office during the pandemic, NAS’ directors will pressure and require you to come in at least part time. 

The work itself is like most any other service company.

 BUT It's the people that make or break your career. The emphasis is on revenue production and not training,quality of workmanship or even industry standards you'd expect from an 100+ yr old company that's associated with HVAC.


Came in with high expectations and left thoroughly disappointed.

6k per week or 350k /yr is expected out of each and every van on the road. But, you do not get credit unless you're the one closing the ticket. Management makes decisions based upon the dollar and sees that the people that are volume producers get the credits vs the ones that take the task more seriously and in greater detail

 Speed vs thoroughness and quality, get in and get out vs ensuring the jobs are done correctly. Do it fast but do it right is the contradiction in expectations you'll have working here.

Every aspect of the job from what materials and parts you carry to the amount of time estimated to complete your job is carefully metered out to you and reality does not become a factor till the people pulling the strings start choking you with them if it does not meet their expectations and estimates.

As a manager at LNAS your work day starts when your eyes open and end when you fall asleep behind the computer. The safety culture is real but it is to protect their share holders investment. The work day layout is unrealistic and you spend most of your time performing administrative tasks. This is a company that expects you to provide support to your employees and they provide no support to their branch managers. They will promote strictly based on a boys club based on a core group in the mid Atlantic and allow one who has no real upper level management skills to run an area that should not be based off the same metrics as the rest of the country. I personally would not recommend the company to any one unless you’re single without children and money motivated. Your free time will be nonexistent and your pay will never reflect the amount of time you invest. You’re better off being a residential technician, you’ll make better pay and have most weekends to enjoy with your family. 

They are big on growth but its never achieved. They start you out at a reasonable wage but then you find out you make more than your suppose to and they will not give you a raise. You get a raise through training but the training is never available for you to take or you can take it but if you make to much money they will just tell you that now that the training is done you now actually make what we have already been paying you. For you to get promoted in this company it is all about who you know not about what you can put out. So don’t even go into it with that mind set. It is a very laidback job for the most part on the technician side of things. Communication is almost nonexistent from management. Overall it is a decent job to work at for a year or two if you are just starting out or need some commercial hvac experience. For someone who has been in hvac for five years or more not so much. It’s a lot of filter changes and washing coils, that’s almost the whole job. 

Review work schedule every morning and pick up parts, supplies on your own time. My direct support, manager treated me like a vending machine tech ( your time starts when you check in on the job location and you clock out when your finished), travel to the next job on your time until you clock in again. If work is slow you have to use your vacation time to get paid. Your regional district manager gives you different advice than your direct manager?!? There are no co-workers in remote areas. You will  collect permits for jobs, schedule crane service and meet inspectors on your time. You can not schedule any time off for your self. You have a 4 hour emergency response on calls dispatched from the east coast 2 hours later. My manager would hold emergency 4 hour response calls in El Paso for me when I was in Austin TX with a 9 hour drive. I was asked to expand my region, but I couldn't knock on doors, provide estimates, or work on anything other than contract work.

You will walk in and go straight to work without a clue what your benefits, pto, or requirements are, constantly have new “policies” that don’t exist created, find out weeks in that raises take two months to go into effect, and any training for the next tier or raises is going to be continuously moved further down the line because your branch doesn’t want to affect their budget. You’ll most likely travel hours to replace a sensor then be told that there won’t be bonuses because labor cost too much. You’ll be told that it’s 40hrs 730-5 but you’ll work till 5 then drive 3 hours home. Management will offer zero information or help and you’ll basically be reprimanded for contacting HR whenever you manage to actually track down a contact for them. They preach safety but you’re going to be pulling up 200lb items just you and a rope. Save your career and your body from a company that is not the mask they wear. 

Do not waste your valuable time, effort, skill and craftsmanship coming here to work it is not welcomed. 
This company works strictly off of numbers, so you don’t matter it’s about the money only. 
They have some excellent customers but the service provided is poor, these customers could easily get much better service from a number of any hvac companies in the area.
The other employees I work in the field with are a great group but it is the company and the management that are the problem. 
Flat rate for commercial hvac the LNAS way just doesn’t work well it only gets the quote out quick but some repairs are much more than replacing a compressor or a motor. LNAS uses a lot of universal parts which is a red flag, but they use universal parts and they don’t use cogged belts strictly because of the cheaper cost.

Top Job Titles	Average Salary
Hvac technician 138 salaries reported	$58,239 per year
Hvac supervisor 12 salaries reported	$77,083 per year
Branch manager 3 salaries reported	$87,500 per year
Administrative assistant 2 salaries reported	$39,000 per year
Lighting technician 2 salaries reported	$29.88 per hour

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