account manager

account executive

account administrator

senior account manager

benefits analyst

Lockton Companies

This is especially disappointing, because this COULD have been an amazing job. They offered a comfortable work environment and okay pay with decent benefits; however, like any other corporate job,  management does not care about your well-being. They don't offer any actual training, so you'll be mostly on your own searching through out of date process documents in  five different places on the SharePoint, only to be told come review time that you have been doing it all wrong for weeks or even MONTHS! Supervisors will be too busy with their own work to help you, and they will blame you. I understand that we're not expected to have our hands held the entire time, but the first few months I worked here, I felt like I accomplished nothing but unnecessary training modules that didn't actually help me learn what I would be doing for the job. 

They advertised this position as a hybrid remote position, with the intention of being able to work from home twice a week after a year of employment. When it came to be my time, they told me due to my "accuracy" percentage on my daily tasks being too low, I could not actually have a hybrid work schedule, and they strung me along on it for MONTHS. I never got to work from home regularly and was expected to be in the office 5 days a week, which for this job is entirely unnecessary. They also made people come in when they were ill, even though there are immunocompromised people in the building. They even made people come in when the weather wasn't safe. 

The software they use is also really out of date and a headache to use for no reason. They then implemented a policy that made people track their productivity every day and you have to reach a weekly percentage of at least 80% productivity, but we had to manually record every little task we did on a badly made form they put on a browser, and that was my last straw, so I left. 


The "We Live Service" motto at Lockton Companies is strictly adhered to by all of its associates in that the client's needs come first.  The company itself offers many perks and as a whole, associates, are treated as part of a very large family.  However, men are definitely promoted more quickly and have much better opportunities than women.  The department that I called home for over 6 years was no exception to the latter.  The majority of the women in supervisory roles were long time employees with no education in management so were not qualified for these positions and performed poorly as supervisors.  I started at Lockton in the hopes of advancing my career in both position and salary.  Unfortunately this did not happen.  I enjoyed working with my clients and getting to know a lot of them on a personal basis.  I learned how to do a lot in a day and became very proficient in multi-tasking. The hardest part of my job was following up and executing all of the small details that came along with the job.  We did not have a support staff to help handle some of the workload so this made the job more difficult and often impossible to complete in a normal 37 1/2 hour work week.  I spent a lot of time working on weekends, late at night and taking stuff home to try to keep up with the demands of my job.  Co-workers that were promoted into the position of account manager were usually because a new "body" was needed to handle the account load.  In these cases, the individuals were not trained well and were not able to alleviate the large account load from the seasoned account managers.  Most of the other account managers were unhappy and stayed only because it provided an income. A typical day at work involved handling 75-100 emails a day from clients or from other associates as well as handling any phone requests, whatever those requests may be.

An Excellent place to work. All Management and Staff treated each other and fellow co-workers with respect, no matter how new you were. A fun place to work. There were always social activities in and outside of the work place to promote camaraderie. Outreach and Community Involvement is a very high priority within Lockton Affinity MarketPlace Insurance. Everyone was always eager and willing to assist another co-worker even if you worked in a different department. Teamwork is a constant echo within this company. Management is very easily accessible when needed. You don't have to request an "Audience With The Pope," to gain access to them. They will personally reply to your emails or come by your desk to say Hello and check-in to see if you need anything. (That included the Owner, VP and Upper Management). There was nothing hard about the job once you learned it. Additional training was always given anytime you requested a need for assistance. Over-time was freely given when needed and meals and snacks were provided to staff during those times as a way to say Thank You, your efforts, hard-work and diligence are very much appreciated. The pay was excellent. This is The Best Place I have ever worked. Unfortunately it was only a Seasonal Assignment.

The only people having a good experience at Lockton are producers who bring in money or Boomers/ Old Gen X people who were there 15 years or more. This place is the pits if you are not one of those people. The pay is terrible, the benefits are terrible. The culture used to be good but now that is terrible too. HR will also set you up to be fired so watch out for that as well. There are some lovely coworkers but the problem is these toxic managers and no protections in place for the people being managed. Most of us are overworked and underpaid as well. You try to please these people and they use it against you later. This is the only Job I have ever had in which if you do everything they ask of you and more, they will still try to fire you or ruin your life just because a documented problematic manager does not like you. This company is nothing but a clique. They do not care if this becomes an expensive problem either. They will do you dirty and offer you a severance deal so that they can keep their dirt secret. So many people take severance packages from this company so beware. If only Shareholders knew the truth as to how the people in management are. The company is run by liars and fraudsters. 

This can be a fast-paced and challenging job, but the team and managers really have your back. As a creative, you may think the insurance world sounds boring, but the projects can actually be very exciting. On the benefits side, you have the opportunity to work on projects for all types of clients' branding - some of them are top level brands you already know. On the risk insurance side, you'll be working on slick proposals, reports, renewals with the company brand. You have access to an infinite amount of creative tools. A typical day might include a meeting or two, but most of my day is doing actual design work. I'm able to work fully remote, which is great. Lockton provided me with all the equipment and accessories I needed. The workflow is very organized and ever-improving. Sept. to mid Nov. gets very busy and we're discouraged from taking vacation in those months (though not forbidden) but you get used to the routine. Their offices are also very nice and I actually don't mind going in once in a while even though I'm not required to. I spent nearly 3 years as a contractor before I was actually hired, but I think it was worth the wait.

Lockton presents itself as a modern, client-first brokerage, but operationally it feels antiquated and fragile beneath the surface. Core processes rely heavily on legacy systems, manual workarounds, and institutional knowledge that lives with a few long-tenured individuals rather than in transparent, scalable infrastructure. This creates bottlenecks, inconsistencies, and unnecessary friction for both clients and service teams.

Decision making can feel opaque, with limited visibility into how priorities are set or why certain issues stall while others move quickly. There is also a noticeable imbalance of perceived power, where internal politics and hierarchy sometimes outweigh efficiency, accountability, or client outcomes. That dynamic can discourage constructive pushback and innovation, even when improvements are clearly needed.

While there are talented people throughout the organization, the overall structure feels like a house of cards: dependent on relationships and workarounds rather than durable systems, clear ownership, and true operational transparency.

For the most part Lockton Affinity is a good company to work. It is of course your typical office/corporate setting. Parts of the job are enjoyable and challenging at times. Most of my co-workers are great to work with. My biggest complaint is the salary particularly for tenured associates. This primarily applies to "backbone of company operations" positions like the operations data entry department. Tenured associate pay rate for what the data operations has to deal and process with day in and day out workload and technicality wise is not equal to each other. This needs to be changed in order to keep up with the cost of living and to keep valuable tenured associates.

Lockton has many good starter jobs for young folks or people just coming into the commercial insurance industry. You will get a lot of business insurance experience that you can take anywhere. But don't expect to make over $36,000 in the "lower" departments unless new management restructures the salary trees.

While Jack Lockton was alive this was the greatest place to work in Kansas City or for that fact the greatest place to work in the United States. 
Jack had more character, class and good judgement than any person I've ever met. I didn't feel like I worked for him, I worked with him, and the amazing team of insurance professionals he brought together. Unfortunately with Jacks passing Lockton was taken over by the bean counters and  country club weasels that just want more and more money, and were willing to squeeze it out of the loyal employees by bringing on the typical corporate management team to use veiled threats and fake evaluations to choke the life out of the greatest company I ever worked for.
Take my advice DON'T go to work for Lockton. Take a chance and find the next Lockton, or better yet be the best woman or man you can be and build the next greatest privately owned commercial insurance agency in the world Lockton Insurance.  






The benefits are pretty good - decent pay, 37.5 hour weeks, good amount of vacation days, and lots of holidays. The health insurance is ridiculous - you have to do tons of silly activities to lower the premium. None of it improves health or the wellbeing of employees. However, if you want to go into brokerage there are many opportunities to advance. But be warned - it's an environment geared towards males who like to drink and golf. Some of the brokers and those supporting brokerage activities are top professionals. But most are disorganized divas, especially those working with municipalities. The so called marketing communications dept is just a factory for responding to RFPs and providing graphic design/website support to health insurance companies. That team is toxic and all it devotes its time is to talk bad about the brokers and external clients. Very demoralizing. 

I have been in the industry for nearly a decade. I feel valued and that my skills are truly put to use. Management is flexible with personal schedule needs. It truly depends on the team you work with. The interview process is strenuous and is meant to help find the right group for both sides. Lockton trains well. Ever wonder why other brokers spend a great deal of energy trying to poach Lockton folks? That’s why. You have access to all
The tools resources your have. Half the battle in any company is going after what you want. You want more pay? Fight for it. You want a new role? Fight for it. You don’t get what you don’t as for and Lockton VALUES people who have the drive to grow and learn. 

Top Job Titles	Average Salary
Account manager 40 salaries reported	$79,951 per year
Account executive 52 salaries reported	$131,606 per year
Account administrator 32 salaries reported	$55,484 per year
Senior account manager 26 salaries reported	$104,221 per year
Benefits analyst 9 salaries reported	$65,306 per year

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