general assistant

shift leader

restaurant general manager

assistant general manager

restaurant staff

Mas Restaurant Group

"I worked at Taco Bell as a shift manager, and unfortunately, my experience there was far from positive. The team consistently provided poor customer service, which made it difficult to maintain operational standards and created a stressful work environment. The worst part of my experience was the management. The supervisor showed little empathy for employees. If you were sick, even with serious symptoms like fever or diarrhea, you were still expected to come in, under the threat of being fired if you didn’t show up. This lack of consideration for employees' health was not only unprofessional but inexcusable.

Additionally, management’s approach to scheduling and staffing was poor. We often worked with insufficient staff, making the workload unbearable, and there were times when I was forced to work over 12 hours due to staffing shortages. Requests for time off or a raise were often ignored, and if I ever mentioned any issues, the supervisor would publicly shame me in front of the team, creating a toxic and humiliating environment.

Despite these challenges, I did my best to fulfill my responsibilities and support the team. However, the lack of leadership and the hostile work conditions made it clear that the environment was unhealthy and unsustainable. The job was ultimately not worth the toll it took on my well-being, both mentally and physically."

Very high standards for fast food, but ownership does not pay wages that warrant said standards. There's a store in our company in which the employees do not receive their yearly raise because they make minimum wage. Due to this, they receive a few cents every year when it goes up. However, they do not get the yearly raise the company actually gives out because “they already got one”. Because of this, they are stuck making less than $11, while the neighboring stores are making $12-$15. They know they wont leave and exploit this by refusing to pay them. I love my job, but I view behavior like this a detestable. At a meeting, our C.O.O. told us “if an employee leaves because they claim they're not getting paid enough, that is the fault of the RGM, as you should make them want to stay, and there's probably another reason other than the money”. For a company that uses “Accountability” as one of their main pillars, the upper management definitely lacks in this area.

Day at work, get there immediately get on the register start taking tons of orders asap. Line gets backed up while you're trying to move registers around. The entire time there's a timer which doesn't care how big the order is just that you make it within 3 minutes which is unrealistic, and you get in trouble if you cannot reach unobtainable goals. You are not a person, you are a cog to make taco bell as much money as possible. 

Mas prioritizes it's companies goals while running their salaried members of management into the ground to ensure they meet their goals. The upper management will lie and deceive you in order to get you to work harder and push for their numbers to be met. They preach work-life balance but will work you 7 days a week without batting an eye. By far one of the most stressful and least caring employers I have ever had. Whether it be a death in the family or your own personal illness you better still clock in and be on time. This is truly a company where enough is never enough.

What is the best part of working at the company?
Nothing in particular just loved the place and the managers are the best! 

What is the most stressful part about working at the company?
Keeping the time on the drive thru side can be a real pain.

What is the work environment and culture like at the company?
Excellent and just overall one of the funest!

What is a typical day like for you at the company?
Fast paced and overwhelming but great!

There’s a lot of recognition within the company , but upper managers are petty . Let me start with not allowing any form of management to have breaks . I believe that we are human and deserve at least a 30 minute break to distress. Second , upper management is very petty with scheduling they want you to be there for them 24/7 , but yet tell you it’s not mandatory to answer texts off the clock . Definitely needs more improvement on management side . 

You can put in as much work as you want but if you’re considered a problem they’ll get you out! And when you try to come back they’ll tell you we aren’t allowed to do rehires which isn’t true I’ve seen them rehire multiple people back they just don’t rehire those that know the game that they play at the end of the day yes it’s still their loss but if someone is willing to come put in the work with no problem then my god at least give them a trial period!

I started off at a crew and worked my way up to management and it was a terrible excruciating experience the entire time  management and upper management is terrible they want you to give your all for nothing in return but petty gift cards here and there and they make it known if you do not like you are not. I don’t think anyone who values life should be working for this company 

home office management preaches store culture. it stops there. you are expected to coddle every team member, whether they are good or bad apple. your told if they arent working out, to get rid of them. when you do that, you get penalized for turn over. we arent allowed to pay cooks going rate in area so we are stuck with the bad apples

I started out fine for a while but I barely got the training over there my manager stole my hours for not clocking me in or out after being put on suspension for 3 days for something that wasn't my fault and they forget to put me on the schedule twice for the past few months sense I been there 

Top Job Titles	Average Salary
General assistant 10 salaries reported	$60,950 per year
Shift leader 2 salaries reported	$14.00 per hour
Restaurant general manager 22 salaries reported	$54,977 per year
Assistant general manager 19 salaries reported	$45,947 per year
Restaurant staff 36 salaries reported	$51,474 per year

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