pest control technician

outside sales representative

sales professional

sales and service technician

administrative assistant

McCloud Services

•	Began as technician in 2002 and promoted to Service Supervisor in 2007.
•	Responsibilities include various aspects of technician supervision, applicant interviews, employee scheduling, technician training and license preparation, independent coaching sessions, field evaluations, vehicle inspection and PDA maintenance and training.
•	Inventory management, product and equipment order placement utilizing FoxPro program, pre-audit client and service reviews, Copesan Client Care inspections and new account consultation and acquisition.
•	Planning, documentation and execution of structural and container fumigations per state product label specifications.
•	Maintenance of residential, commercial and retail accounts on a daily basis.
•	Maintenance and operation of company vehicle.  Completion/submission of all daily documentation.
•	Responsibility for retaining and maintenance of roughly $1M of accounts including Nestle Purina, Kraft Foods, Con Agra Foods and Yum Brands locations.

4/5 stars simply because no place is absolutely perfect but McCloud truly is a great place to work. Management cares about the employees and their well being (benefits are GREAT!) and makes sure they know their contributions are appreciated. My position is in the office and beyond the summer outing - most recently at the Brookfield Zoo - and holiday party, we also have a few bring your pet to work days each year that are a lot of fun.

Beyond that, I just really like and respect my manager and enjoy the people I work with across the company day-to-day.

Like I said above, no place is absolutely perfect and there will be little annoyances here and there, but that's to be expected pretty much anywhere you go. I can honestly say, of all the places I've worked in the past, I feel most at home here at McCloud.

I didn’t know anything about pest control when I started work here over two years ago. The training is top notch.  This company has very high standards and it shows. This job isn’t for everyone. It can be tough at times and rewarding. You can receive monthly bonuses depending on how much production you bring in. My largest bonus check was more than my actual pay check. If you have a bad back or knees I wouldn’t recommend this job as it can be difficult to do. starting pay is more then other pest control companies offer and also have opturnities to move up and increase pay raises. You really don’t have a set schedule but have to follow a certain schedule to get everything done. You can start your day at 6am or 9am as long as you get your work orders completed. Work is mainly done in production facilities like corn, distilleries, warehouses and restaurants. Management is your typical management. They are very knowledgeable and care about employees

What is the best part of working at the company?
Flexible start times. Getting to help customers with issues they are dealing with. 

What is the most stressful part about working at the company?
1.Too much work due to being short staffed. 
2.Company keeps merging with other pest control companies.
3. Nobody knows what’s going on 
4. Customers think that issues can be solved with one visit.
5. Lack of training for new hires causes a lot of stress on other technicians because they have to cover for them when the customer requests the new people not to come back. 
5. New technicians can’t really explain things because of lack of training. 
 

What is the work environment and culture like at the company?
Stressful environment and get dollars from the customer. Money,money,money……sale,sale, sale. 

What is a typical day like for you at the company?
Deal with complaining customers and complaint technicians. No support from anyone.

Was given a terrible route that management knew was not up to their standards. Was expected as a brand new technician to fully fix route that was left in terrible shape from previous tech.
Started route 1st of July, was given a quality assessment of my route 2 weeks after starting.
Manager was great, just doesnt know what is really happening with route supervisors.
Route supervisors keep the experienced techs happy giving them extra production, pile work on new techs.
All routes should be fixed by route supervisors before handed to brand new techs.
Was told by management not to tell technicians that i had recently worked with that I had covid so they wouldnt have to deal with scheduling issues due to quarantines.
Took a week off for death in family was immediately targeted by supervisors that had to cover me.

 


I have been working for McCloud only for a short time. I came from a company that was not focused on their employees. Coming to McCloud made me realize there ARE good companies that care about their employees out there. When I first started the interview process I felt it was all too good to be true, but I took the leap of faith and joined the McCloud team and I couldn't be happier that I did. They have kept their word on everything they have offered, they are 100% employee focused, flexible, good pay, and amazing co-workers. Management/Ownership is friendly, goes out of their way to say Hi, ask how you are doing, make conversations, sometimes those little things mean a lot to employees.

As a service specialist you are expected to do a lot.
The management has terrible communication, they will criticize you if you make mistakes. They’re suppose to do coaching rides with you to make sure you’re doing alright but that never happened. Expect to work long hours everyday. It doesn’t matter how long you are on the clock. They will over schedule your day and then get upset when you cannot complete the work. The pay is decent but for how stressful the job is they could do better. There is a high turnover rate and if a position is open they take their time filling it, which forces the other members of the team to cover extra work. Biggest issue is the managers. If they worked with the team more instead of holding their power over everyone’s head this company would run a lot smoother.

Can You walk, Bend, Squat over and over again for at least 6-8 miles a day? You do this every day for McCloud. Do You enjoy climbing into dangerous spaces like Gas Lines, Electrical Lines and Unknown Hot Pipes and Conduits to get to the Traps placed there for the company? You will have to if you want this job..Do You enjoy Managers that plan poorly and pull you from what you really should be doing? If you answered yes, than this company is for you. Do You enjoy getting filthy and never seeing anyone from your company that looks like they ever do their laundry? You will find plenty of that at the Branch level. There are good people working there but not much to enjoy about working for the Management. There are many way better Pest Control Companies to ply your trade than this one..Stay Away!!!

While corporate in Chicago is pretty hands on and overall good management. the individual branch management lacked much supervision. You find your self in a position where its all about covering your tracks and less about maintaining good relationships and pest free facilitys. They have amazing benefits and respectable pay for what is physically an easy job. however when you have an issue with an account rather than following the chain of command to have it handled, it is likely you will have to figure it out on your own or neglect the needs of your client in order to maintain a pretty image for the up and coming managers to be. cant say I hated it, but there are several things that could be done differently.

Beginning with technicians through the executive management team, and across all departments, this company is not able to retain its employees.   This is primarily due to people quitting or being fired for unjustified reasons.  Ownership does not trust its employees, there is a culture of blame and fire, and managers are "told" what to do instead of being allowed to manage their teams.  It is beyond me to understand how a 100 year old company has managed to get so much wrong in their company culture.  Do your homework before accepting a position with this organization.

Top Job Titles	Average Salary
Pest control technician 2 salaries reported	$19.00 per hour
Outside sales representative 5 salaries reported	$54,000 per year
Sales professional 1 salary reported	$65,000 per year
Sales and service technician 1 salary reported	$63,500 per year
Administrative assistant 1 salary reported	$14.50 per hour

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