motor coach

bus driver

dispatcher

customer service supervisor

sales coordinator

Mears Destination Services

I never write reviews, but I would be upset if I did not at least save someone this stress by taking the time to write this… That being said, I would not suggest working here if you want to have a life and a good work environment with no stress. You will be over worked and underpaid (10.50/hr., experience? 13-15/hr.) and don’t bother asking for more as they will not care. Management is unsupportive unless you are a ‘favorite’, then they can bend some rules for you. Want a day off? You’ll have to call out and take a write up because you’re not getting it. Sorry not sorry! You work when and where they say until you get some seniority, and even then, you are still scheduled what they give you. They do not appreciate their employees, and do not care who they bring in (unless you are a POC… might have to deny you based on how you look. Sorry, they discriminate there!). Quantity over quality as it’s all about the numbers, and everyone is replaceable (which they will constantly remind you when threatening your job for minor things). Benefits are terrible, and you’ll say goodbye to basically half your check so prepare for that.

If you have your CDL license already, DO NOT APPLY! You are wasting your time, and there are better companies that treat their employees so much better out there. There’s a reason any department will hire almost anyone who walks in… I can understand if you are desperate, and even then, please don’t do it. Look in retail or go to the parks! Save yourself from this toxic environment.

What is the best part of working at the company?
Trainers are all well knowledgeable and you get paid to train and obtain your license. They offer lots of hours if you want to work. They do a lot of charters and have great opportunities for better routes as you grow with the company. The staff and other drivers are al good folks so are the driver managers and dispatch. I think they have the best mechanics hands down. The bus wash workers are my favorite to talk to because they are always nice and keep the buses nice and clean.  

What is the most stressful part about working at the company?
Traffic is stressful especially I-4.  

What is the work environment and culture like at the company?
Fast paced an a good down to earth culture. Most people are just friendly and all are happy with serving and transporting the guests. 

What is a typical day like for you at the company?
Checking on early finding your assigned route and. Making sure the pre trip inspection is complete and the bus is cleaned. Getting guests saftey to their destinations and getting back to base for a post trip inspection. Communication with dispatch and mechanics are also part of a typical day.

What is the best part of working at the company?
STEER CLEAR!!! NOTHING IS GOOD about this company, they say and promise so many opportunities and bonuses and whatnot but u gotta wait 6 months to get ur first bit of bonus money but if u even call out once it gets pushed back another month and as far as a safety bonus goes, ur always on a schedule so you really can’t do the speed limit or be careful all of the time so u can’t keep that consistent and if u do ur always late to ur destination.

What is the most stressful part about working at the company?
EVERYTHING!!!  Manager don’t care about any issues u may have with a route or even another employee, things get swept under the rug if managers like said person(s).

What is the work environment and culture like at the company?
Constant drama! Either from other employees or managers find some nonsense to ding u on just so they can justify their reasons for being there every week 

What is a typical day like for you at the company?
Check in, maybe there’s a route for you, maybe you’ll spend 11hrs sitting on ur behind on some cold concrete picnic tables waiting for a route.  All the better routes r taken over by the same tired old drivers that r miserable

Mears transportation is a good place to start when you young. Set schedule and plenty of overtime if needed. The job itself is not hard but the multitasking can be. So the more you learn the more you have to do, the more you have to do the harder it gets.  Otherwise if you can manage to do multiple at once plus the call volume (depending at what time you work) the job is alright. Only main issue I can state with this job is it does not matter how long you have been working there and the amount of knowledge that you have, the pay is not enough for what you do especially as a supervisor. I recommend this job for anyone that needs a job with guaranteed hours plus overtime.

What is the best part of working at the company?
There is no best part of working for this company. When I first started in 2022 it was good and then in 2024 it got bad.

What is the most stressful part about working at the company?
What is stressful about working with this company is the whole call Center because management only cares about themselves and no one else

What is the work environment and culture like at the company?
The work environment and the culture is stressful and will get anyone sick from the stress 

What is a typical day like for you at the company?
A typical day for me was me doing all emails myself and answering phones.

It's a bit difficult to adjust to the varying shifts and work types during the first 1.5 years. After that you have the opportunity to settle in to a stable work type and shift. Unless, you choose not to. Come in, get your work assignment and go. No micro management here. Certain job types allow you to make hundreds if not thousands of extra dollars in cash tips. Most charter work comes with a gratuity built in to charter. No fuss, no muss.

Always at work. No outside life. You start with transit busses driving around in circles. Driving guest from their hotel to the parks. You have to make it fun by talking to the guest and make them laugh. Sometimes they'll tip you. Just drive safe and enjoy the guest. Makes the day go by faster.  I enjoyed working there. Only problem I had was at night when I parked the bus and had to walk to my car. It's very scary as a woman. No one can see or hear you. Be very watchful because the public can walk on lot at anytime and no one would know.

I will begin by saying that the CDL program at Mears was excellent. The instructors were great. The pay was low, but depending on what you're doing you could make decent money on tips. I personally enjoyed the Trolley on I- drive and driving the articulated buses at Universal. But you have no say on what you do or your schedule unless you have been there forever. It's a job for people with no life. The workplace culture was not toxic at all. It was a comfortable environment. The schizophrenic schedule was the killer for me.

You can work as much overtime as you want.   If you work charter work, you will get paid $1 an hour more on average and you can also get tips that can be anther $1 an hour average or more.   

But you drive 45' long motor coach buses and go to places that can not have a bus come into their parking lot, so you are scrambling to find a place to park.  This is very stressful especially if you end up going somewhere you don't fit and you can't just make a u-turn in these large buses.

Different shifts everyday. They promise you a lot when you're new on board. After a while you see the management's flaws. Not enough working hours. Everyday is a new adventure. Very poor management. If you're liked you'll make it. All they care is another day in their office and making their own check. Save yourself the time to apply if your time is valuable. DO NOT APPLY! 

Top Job Titles	Average Salary
Motor coach 5 salaries reported	$19.60 per hour
Bus driver 1 salary reported	$21.50 per hour
Dispatcher 2 salaries reported	$16.69 per hour
Customer service supervisor 6 salaries reported	$17.52 per hour
Sales coordinator 2 salaries reported	$17.50 per hour

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