customer service representative

quality auditor

administrative assistant

loan officer

funder

Mortgage Solutions Financial

This is one of the worst places I've ever worked. At first it seemed really nice, but once the new car smell wore off, I noticed all of the inconsistencies, bureaucracy and lack of integrity. There is little to no team work between employees plus a lack of integrity on every level. Also management is very lacking in their leadership abilities which is ironic considering the owner of the company was an officer in the Air Force. There isn't enough streamlined training and employees are not compensated for extra work that impedes on their daily work expectations. I walked out after almost three years and I'm not the first or last to quit. The  environment is so toxic and its obvious that management does not care about the employees. I do not recommend it. I currently work at another mortgage company & while there are some issues that are simply common throughout the mortgage industry, I am much happier at my current company. I've had many different jobs including being in the military, so I've experienced a lot of different management styles. Mortgage Solutions by far has some of the worst management I've ever experienced. Save yourself the headache.

Been with Mortgage Solutions a short time and have been very pleased with the experience so far.  Having worked for multiple companies of various size and complexity, I can state that MSF clearly has the goal of employee development and concern in the forefront of their corporate goals. There's always room for improvement and always those that view anything less than perfect as detrimental but let me assure you, they are not at all like many of corporations with horrible management and toxic corporate cultures.  Benefits package is very good albeit insurance packages have high deductibles (but who doesn't these days?).  They've committed to training of newly acquired loan professionals and new associates alike and they rewarded the entire (not just high performers) but the entire company with an amazing company trip for reaching goals last year.  The founder and CEO is approachable, down to earth, and a highly respected member of the professional community for years. The company has operated for well over 25 years.  I'm glad to be associated with the company and look forward to growing my mortgage knowledge and ability.

I would not reccomend this place. COO left the company in March and company has gone downhill since then. Operations management is the worse I have ever witnessed. Processing manager is not knowledgeable and provides no help at all. Many UWs and processors have left in the last few months. Nepotism at it's finest. If you arent friends with someone you will never advance. If they have an issue with someone they will do all they can to push that person out of the door. No training is provided. The President claims that he would like feedback and suggestions to better the working environment/culture but when said feedback is provided he gets defensive and tries to use it against you. Everyone is overworked and underpaid. Senior execs in the company claim that they dont have to pay market wages because the company never lays off, but that is really due to the amount of people that leave the company willingly. They are constantly hiring new processors and FHA underwriters. I only gave 1 star because no stars was not an option. Avoid this place at all costs.

I have been in lending almost 20 years. This is by far the best I have been involved with. The UW 5 star. The Company does not set a goal to close loans on time, they make it the Top priority by managing to the close date and consistently exceeding expectations to everyone's delight. They Company truly cares about employees and customers alike. Last year we hit our Company goal and Management took the entire Company on a trip to MX this last month including assistants, processors... everyone! No doubt we will make our goal for 2017 and another great trip in 2018. Ownership is involved and is consistently in touch with producers making necessary changes when appropriate. Love being able to submit a good file and know it will be smooth sailing to close. So happy to be here I just had to tell the world. Did I mention no overlays... awesome.

What is the best part of working at the company?
Working from home

What is the most stressful part about working at the company?
Management doesn’t care about you. They value the managers and LO’s. They baby the underwriters and blame everything on the processors and expect them to do the underwriters job and help the LO get business. No raises for anything, if you ask they will tell you they’ll talk about it and it never happen. CEO is rude and will tell you if you need anything to call him but will never answer the phone or call you back. This company is only interested in money and not valuing their employees or their lives.  

What is the work environment and culture like at the company?
Horrible, management doesn’t listen to anything you say or have concerns over. 

What is a typical day like for you at the company?
Being told what new process we have to do to make it easier for the underwriters, closers and LO’s so they aren’t stressed and have to put in any extra work.

I have been in the mortgage industry for 21 year operating at a management level. The company culture is great. Everyone works in an amazingly cohesive and supportive fashion which is very uncommon to the mortgage industry. I credit the leadership for this positive atmosphere. Over the years I have been working with Mortgage Solutions, I have found senior management to be extremely sensitive to the needs of its employees. Benefits are solid with a matching 401K plan and cost effective health insurance. If I were to start another mortgage company I would model it after Mortgage Solutions of Colorado. The company is strong and the leadership shows significant vision in the decisions made.

I’ve been working at Mortgage Solutions Financial for three years as an Underwriter, and I couldn't be happier. The company culture is inclusive and collaborative, with a strong focus on teamwork. From day one, I felt welcomed and supported by both my peers and management. The opportunities for professional growth are outstanding. I’ve attended numerous training sessions and workshops that have significantly enhanced my skills. Additionally, the company regularly hosts events that foster camaraderie and boost morale. Overall, this is a fantastic place to build a career, with a perfect blend of professional development and a positive work environment.

I was able to get familiarity in an industry I have never worked in. I gained familiarity with hundreds of documents and became proficient at auditing them for accuracy. My days went by so fast, because I was constantly busy. I was able to take on extra responsibility if I was done with my work for the day. I would help co-workers catch up, or assist with insuring loans that were reaching the deadline. The hardest part about the job was learning the companies system and getting familiar with all of the several documents I had to audit. Once I learned the systems and documents it was a piece of cake.

I did learn a lot coming in as a fairly new mortgage processor, however the training was subpar. They simply handed me the training book and said in so many words "good luck, we're too busy to formally train you". Luckily I am pretty self sufficient and learned most on my own, or with help from my teammates, not from management as they were always too busy.

I loved my job and did very well as a top producer for the company. Then management changed again and things turned for the worse. I won't go into detail about that, just watch your back because management does play favorites. 

After working for several Mortgage companies over the last 18 years I can honestly say that working here has been by far the best decision I have made.  This company is "Culture First" for sure and I see and feel it everyday.  It's a smaller mortgage bank, which is what I love, with all the bells and whistles of a big company.  They are always asking for input so that they can make things better.  When I first heard that the annual company trip wasn't just for the Top Producers but rather every employee and their significant other, I was blown away!  This company wants to get loans closed and every member of this family helps achieve that final goal.

Top Job Titles	Average Salary
Customer service representative 4 salaries reported	$22.00 per hour
Quality auditor 2 salaries reported	$21.00 per hour
Administrative assistant 3 salaries reported	$19.50 per hour
Loan officer 5 salaries reported	$37.20 per hour
Funder 4 salaries reported	$20.00 per hour

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