delivery driver

warehouse technician

branch manager

director of business development

dispatcher

National HME

Working for this company was a horrible but good experience at the same time. It was horrible because we were understaffed, overworked, underpaid and unappreciated. They expect you to work 15 hours plus every single day with the minimum of 1 day off within a month. You can expect to start your morning out with about 4-8 orders easy, then in the afternoon your hit hard with at least another 6-10 more orders. Expect to be working all day with the cellphone ringing constantly and back tracking for certain orders. If you have a family and a life, do expect to not see them until you have at least 1 day off. You're lucky if you get that. The upper management doesn't care about anything except money. You can complain to them and they'll make up a lie to get you to leave them alone. Don't tell your operations manager NONE of your personal business because the whole staff will know! The routers are nice but some don't know how to properly route, causing a lot of back tracking and having to go back to the shop for certain items. Some routers will work with you to shorten your route. It's a chaotic job, very stressful, unstructured, time consuming position. You'll know when you have to be at work but you won't know when you're getting off or what days you'll have off. You can't plan for anything because you don't know what days you won't be working. The on call shift is the worst on call I've ever heard of. If you're on call, except to be doing other people's orders on top of your orders. The good things about this position were working and driving alone and helping these patients and their families. Also gaining knowledge in the medical field and learning more about the medical terms and equipment was a good thing. I loved meeting new people and enjoyed helping them, explaining equipment and putting a smile on their faces. Other than that, this company as a whole, is not somewhere you want to work hard at and bust your tail for nothing. A simple thank you is no where near enough for all you have to deal with! I don't recommend or suggest working here for anyone with a family cause your life will be consumed by this job.

If you are a non motivated person and do good with daily changes then this is not the place for you. You have a lot of freedom and are not micro managed. Do your job, Do it right, and you will be fine!! the negative comments are bitter people who probably didn't want to work. 
Operation Managers take on a lot from every direction, from covering deliveries/ pickups to help out techs, Purchasing, Payroll, Fixing orders, Controlling OT, Scheduling, Reports, Invoices, Inventory, Cleaning equipment, MUST Be on your toes at all times we resolve any issues, then travel to another branch and do it all over again. Ops managers are paid 33% below the national average. This is the one thing I agree needs to change, Required to multi task and will never have a dull moment, definatley not a clock watching type job. You will work, but it truly is rewarding work and at the end of the day you are stressed but its worth it ... next day we go in and excited to do it again because the patients are after all why we do what we do day after day. 
Families and Patients are what truly matter, They are facing the end of life and we need to make them as comfortable as we can because we more then likely will get to have another day they may not. 

 The Drivers do drive a lot and cover most of their state going border to border not hard work just a lot of hours driving, so for that I do agree they dont pay enough and this is why the turnover is so great. Really need to change the ratio (census to driver ratio) to include miles driven day to day, this is why the turnover for techs.  
Directors and Region managers have a lot going on more then most of you know They truly do have your best interest at heart -  at least I know mine does!! 
 
If you dont like fast paced work or have a big heart then this is not the job for you and you should not apply. BUT if you want to feel good about what you do at the end of the day then by all means This is the place to work.

I really enjoyed working with my co-workers and also the hospice nurses and patients that would call in. It made you really feel like you were making a difference helping the hospice patients to feel comfortable during this difficult time. Wouldn't take back the experience or the great coworkers that I became friends with, they are wonderful people.
It was always very busy on the phones and trying to make sure all the orders were put in correctly. Some patients needed their oxygen asap and we always wanted to make sure that they had their equipment in plenty of time.
The hardest part of the job was that we were open 24/7, which made it difficult to plan for your family life.
The management wasn't the best and hopefully that has changed/improved since I have been gone.
Would not change the experience and the people that I was able to help for anything in the world!
The typical day at work would be taking orders from the nurses for durable medical quipment that was needed to make the hospice patient feel as comfortable as possible during this difficult time for them and their families, giving the orders to the routers to ensure that it was delivered on time. We added in new patients and unfortunatly had to put in when the patients passed away so we can pick up the equipment per when the family requested, which could be asap or a couple of days after the passing of the patient.

I think overall it is a good company.  However, the management that is in place has no communication skills and don't go above and beyond s supervisor's and managers should. They by a stard that if they work the hours you work then communicatilnis there if not, then sorry.  They dont have any communication skills and seem as if they are worried about covering their mistakes other than guiding and working as "A Team"  to correct issues overall.  The only time you her from the supervisor or manager is it when they are told to by upper management t or the way after the fact of the issue.  Lead by example is not in their vocabulary.  Follow up doesn't mean follow up, it means I didn't do my homework and just figured out I'm wrong for accusing you.  The advancement is there but only if they want you to advance.  Everytime I have an opportunity to advance they sidebar me for things that didn't happen and Accuse me of that took place weeks prior.  By weeks I mean up to a month prior. The people I work with on a day to day basis are great understanding and just s stressed.  However, as people they understand and help as much as possible. No one there is on the same page and protocol / procedure only pertain to the people they choose to apply it to. My moral goes up and down there and I do think that maybe they pick and choose who are the ones to shine instead of allowing those who put their all into work to shine.

Typical Day at work would be you clock in. Then you would do your vehicle report sheet. check truck. You Would then log in to the Cloud System and check orders that where placed on you. 
Upper corporate management is always changing. management in general DO NOT KNOW WHAT THEY ARE DOING. 
VERY AGGRESSIVE WORK ENVIRONMENT. 
Hardest part of the job is that even CSR do not know what they are doing they do not use the tool that the company provides to dispatch the orders half of the time you are everywhere, and end up having to work later then needed. Also they do not go by your schedule. Also Company does not enforce ordering from the Hospice Teams so they would put in later orders that are not urgent needed items and causes OverTime and Also makes employees work later then what is actually needed to work. 
Another Big Issue that affect the job is now with the COVID-19 is that they are supposed to tell you and put on the order that there is COVID-19 is present in the Home, Hospital , and Facility and they do not and they do not enforce the Hospice to put it in the order. When they should for the Safety of the Employee. Also PPE is limited and its a Fight with Corporate and managers to get the correct supplies that are need to stay safe. 
The most Enjoyable part is that at the end of the day you are there to help people. Also you get to meet lots of family and Hospice teams and get to build a great relationship with then.

A typical day at work consists of Leadership not giving the correct task list to complete each day, sometimes taking 2-3 attempts, depending on t he "lead" person conducting it.  You will be given more work on most days, that realistically, cannot be completed efficiently, thus setting you up for failure.  What I have learned, no matter how long you work here, your seniority and loyalty to the company does not matter to "leadership" and has been stated as such by the "leadership" team. You will be overlooked for your qualifications, and people will be placed into roles they are not qualified for, but rather because the "know" people.  The workplace culture...ha.  The hardest part of the job is dealing with shady "leadership" that allow too many negative things to occur, that could be detrimental to the company, and when thus explained, goes unanswered or unaddressed.    The most enjoyable part of the job, when released to go home for the day.  This has not always been the case here at NHME.  This only began to take a turn for the worse in the first quarter of 2025. 

Working for National HME is a fast paced work place. You always have to multi tasks. Alot is expected out of you and not enough pay. Hours are good if you are working in the office. Only one good Supervisor and that's Donte he's all about what's fair . The other Supervisors and Management at the call center play favorites and are not great at thier jobs. I do not know how they are still in charge.The management doesn't lead by example they lead by let's be friends and over work the ones who work well and don't need to be micromanaged. Also National HME would keep thier techs and customer service employees if  the company as a whole would pay better. Most customer service and technicians aren't trained well. This is just room for disaster.  
If you are a technician you will drive all over area all day. If you are scheduled let's say 8am to 5pm you won't be off at that time you have to finish up all orders you start with and orders that are added to you until hour before you are scheduled off. So you could get off work on time or later. Then be called out all hours of the day and night. If you can't do this then don't apply and if you can't lift and set up beds all day then the  job is not for you. 


This job provides for hospice patience, making sure that patient is perfectly comfortable and all needs after meet promptly. Company provides drivers with DOT registered truck that is equipped with necessary items and equipment as well as any special orders requested. It is each drivers task to complete daily route making sure that patient is given all that is requested. Drivers must go to patience residence or facility and assemble different types of equipment, hospice beds, low air loss mattress, wheelchairs, rollators etc. Also making guardian knowledgeable on how to operate equipment so guardian is confident when left alone. This job has many enjoyable moments, to actually witness the expression of patient when order is sufficiently completed, making it very difficult or challenge to deal with the expiration of each patient. this job teaches empathy and having a genuine compassion for another human being

All training for this position is based upon management experience and is not standardized across the company. The only people who receive formal, hands on training are in management so they know how to operate the complexities of their "proprietary" software that is riddled with glitches and errors. The company is ran by people who do not care about the employees or patients, only the bottom line and profit margins. If  you are going to use a company for DME, pick someone else. The standards for DMEPOS set by Medicare are not followed. Filters are reused on Oxygen concentration devices, equipment is reused without sterilization. Employees are charged for lunches that they don't have time to take to meet impossible efficiency standards. Employees are encouraged to speed and then written up for speeding. The Technicians are the life blood of the company and deal directly with patients. They are treated worse than slaves though they make the company what it is.

Honestly this job isnt one you can stay and grow with. It’s genuinely a place to just get by, there is no culture, the incentives are almost impossible to hit and the pay is mothing compared to the responsibility and work load. The physical stress youll put ok your body here is crazy, I HAVE never been one to complain and I love physical work but this job can be tough. On call can be extremely overwhelming especially after working all day then having to work all night and then still do a whole shift on call the next 5 days. You MUST work weekends here no exceptions. The people you meet can be very cool and the interactions I encountered are why i chose to work here. if you  dont mind being social and helping elderly people in hospice situations then this could work. But dont think of it as a forever job. Hardest part about this job is driving in traffic, the work load can be overwhelming at times and low pay. High responsibilities without compensation.

Top Job Titles	Average Salary
Delivery driver 136 salaries reported	$19.44 per hour
Warehouse technician 26 salaries reported	$17.63 per hour
Branch manager 11 salaries reported	$55,091 per year
Director of business development 3 salaries reported	$118,000 per year
Dispatcher 4 salaries reported	$17.56 per hour

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