nurse practitioner

medical assistant

medical office assistant

radiologic technologist

screener

NextCare Urgent Care

NextCare as a company is not a wholly terrible place to work, but it definitely has glaring flaws. You will be working in a high-volume urgent care setting, which — of course — inherently has stressors associated with the environment, but some things here are ridiculous. Each clinic is run with essentially a skeleton crew; most of the time there is only one person in each position at a time, so if even one person calls in that morning the clinic often has to just shut down and you either have to stay home and miss your hours or you’ll have to travel to a different clinic altogether to pick them up. It also means that when things get busy, they slow down really badly because there are only one medical assistant and provider able to even see people at a time. 

Management doesn’t do a good job of having your back during busy times either — many times they will not let you pause walk-ins to catch up because they only look at numbers on a screen and not the actual situation. They also insist you take patients all the way until close, no matter if it’s 20 minutes before closing time or 1 minute. This means you will likely be staying late very often when you’re already working 12.5 hour shifts. Not fun, especially if you’re working with a slower provider that day.

Socially the environment is… fine… but there is a lot of drama. There is also not a lot of accountability for unacceptable behavior. There are providers who are extremely rude and/or inappropriate both to employees and patients and never get even a slap on the wrist, even when they’ve received bad review after bad review AND been reported. This is just one example.

NextCare also doesn’t seem to actually care much about patients, maybe even less so than their employees. It’s all about money, money, money. Uninsured patients are charged $300+ just to get in the door regardless of what they’re being seen for, unless they subscribe to NextCare’s predatory monthly discount program which you, as front desk, are incentivized to sell to people (they claim it isn’t a “sales pitch” but…). You will also very frequently have to inform people that we don’t have x-rat capabilities even though it says that we do on the website. You will get lots of patient pushback, complaints, and even insults for things like this that are not your fault but the company’s.

It is also worth noting that you do not get any breaks. If you’re too busy all day to take breaks, then that’s that. It sucks. But at the very least, your full-time position does come with insurance benefits as well as accruable PTO and sick pay, plus many other things like bonuses for referring people to the company.

Working for Nextcare is like many other urgent cares that operate with a slim profit margin.   They staff low and expect you to put through high volumes of patients, with minimal support, but still maintain high patient satisfaction scores via NPS and Solv.  Typically, there will be one or two MAs, one front office, and one provider.  The providers never work with each other, so you are on your own island.  If you are an experienced provider, this is fine.  As a new NP or PA, it is not.  There is no supervising physician or anyone on call for back up or questions.  Management, including the area medical leader, who is a nurse practitioner, not a physician, takes 2-3 days minimum to respond to text messages, and up to 3 weeks for email responses.   There are no opportunities to learn or grow as a provider.  There are no staff meetings, educational meetings, or anything of that sort.  There is no volume control.  Walk-ins are unrestricted, so if 10 people walk in 5 minute to close, or in one hour, they get added to the schedule.  There is no expectation of getting out on time, you will be there a minimum of 20-30 minutes late, many times later.  In the summer, you will see 20-30 a day, in the winter, 30-60, sometimes more.  I have seen as many as 75 in one day for one provider.  The company does not care if staff feels overworked, underpaid, or stressed.  They operate on a "everyone is replaceable" mentality and if you don't like it, you can leave.  They can train new MAs.  They can credential new providers.  They cannot recruit many rad techs, but yet they still advertise that that we can treat fractures.  No one can be turned away or advised to seek treatment at a more appropriate location until after their money has been collected and they go through triage.  Overall, I work there because it pays well, but that will only last so long.  If you are the kind of person who can control their own flow, feel comfortable working at your own pace in spite of the company and work hard to provide excellent patient care in spite of the company you will do well.  If you are looking to work somewhere where you feel supported and have a team behind you, look elsewhere.  

I was a Medical Assistant at urgent care for three years.  Patients can be rude and always complain about waiting too long.  Let me just say, This place runs on a skeleton crew and the staff has a ton of duties.  Here are just some of the MA duties: Vitals, blood draws, IVs, injections, wound care, ear/eye washes, temporary splints/casting, patient call backs, diagnostic in-house strep tests, urinalysis, pregnancy tests, mono tests, flu tests, workers' comp breathalyzer tests & urine drug screens, DOT & non DOT physicals & urine drug screens, breathing treatments, E K G s, sports physicals, collecting and sending out lab specimens, autoclave /cleaning medical instruments,  Inventory of all medication and supplies, checking the defibrillator each morning to make sure it was in working condition, clean patient rooms, helping doctors with procedures, explain procedures to patients, give patient discharge papers and explain medication instructions and discharge instructions. And lots lots more. Don't get me wrong, it was an interesting job and I learned so much.  It gets really old when you have to eat on the run or almost wet your pants because you don't have time for lunch or to go to the rest room due to it being busy and you're short staffed.  And these 12-hour shifts aren't so bad if you don't have a young family at home. However, if you are scheduled 9:00 am to 9:00 pm, don't plan on leaving out of there at 9:00 pm. Someone ALWAYS walks in at the last minute. Sometimes there's more than one someone that walks in five minutes before closing. One night it was 1:00 am before I left to go home, and that's no joke!  What the last straw was for me was having to work on holidays. The company says it's to help the patients. Not true- it's ALL about the money and competition with all the other urgent cares.

This company’s foundation is money.  Constantly looking for ways to cut corners to increase profits.   There are many services this clinic does not have available or able to treat, however, company policy states any person walking into the clinic will be registered and triaged.  The provider will inform the pt about these lack of services and that the pt’s health complaint is outside the scope of an urgent care.   Most of these pts are encouraged to seek help at the ER.   Nextcare WILL charge these pts. because the provider gave an assessment—go to the ER.    
Clinic is poorly staffed, and is closed 1-4 days per week, due to staffing issues (ie: no provider, no back office or no front office).   When it’s necessary to close a clinic, the employees who were scheduled for that day, do not get paid, thus shortened paychecks. 
Management is secretive and underhanded.   They have created an environment full of negativity and drama.   Mid-level management is notorious for talking about employees to other employees.   Constantly felt as though I was being set up to fail.   Mid-level management is “write up” happy. 
Upper management is not completely truthful at interviews.   Clinic hours may be 8-8, but in reality the employee hours are 7:30 -?.    Not unusual to work 14+ hour days with no breaks.  Uppermost management is rude and disrespectful to office managers, often threatening their jobs and using foul language during teleconference meetings.   
Employees are expected to perform functions outside their scope of expertise (ie: injections, blood draws, obtaining X-rays, starting IV).
At one point, I loved my co-workers.  Unfortunately, due to the caustic environment of this company, my favorite co-workers quit and I didn’t trust/like the replacements.    
Extremely happy to be way from this company.   Absolutely, positively the worst company I ever worked for.

Micromanagement: Overly controlling leadership that stifles independence and trust.
Favoritism: Unequal treatment creating unfair opportunities and tension within the team.
Unethical Expectations: Being asked to do things that conflict with your values or company policy.
Poor Management: Ineffective leadership leading to confusion and low morale.
No Work-Life Balance: Heavy workloads, unrealistic expectations, or lack of boundaries.
Targeted Treatment: Management singles out employees unfairly, creating a hostile environment.
Ignored Complaints: Feedback and formal concerns go unaddressed.
Low Raises: Performance doesn’t translate into fair compensation.
High Turnover: Constant staff changes, a symptom of broader cultural issues.
Poor Training: Lack of structure or support for onboarding or skill development.
Lack of Communication & Team Support: Disconnected leadership and a toxic, unsupportive team dynamic.

The work environment is highly challenging due to poor management practices and a lack of accountability. Micromanagement and favoritism are common, which undermines trust and morale. Employees are often given unrealistic or unethical expectations, while genuine feedback and concerns are typically ignored. There’s also very little work-life balance, and it’s not uncommon for management to target individuals unfairly. Raises and recognition don’t reflect effort or performance, leading to high turnover. Training and communication are minimal, and team support is largely absent.

Overall, this workplace has significant leadership and culture issues that need serious improvement to retain skilled employees and create a healthy, productive environment.

RT to RT, I am warning you to go somewhere else if you can. This place is awful, it’s mentally and physically draining, you will do maybe 5-10 xrays A DAY (sometimes none at all!). This job does nothing for your degree, and future xray employers will not care about this “job experience” as it really has nothing to do with xray. 99% of the time working here you are doing MA work ( triaging, giving injections, swabbing patients for flu and strep, and running urine dips). If I wanted to be an MA then that’s what I would have went to school for. But it’s not what we went to school for and it’s definitely not worth 18 dollars an hour.
 
MAs! Your time is wasted here. Honestly they just hire MAs to work the front, do paperwork, and very occasionally do what you went to school for. They train the rts for 2 weeks to basically do your job. You guys went to school and paid how much in student loans just to get a job here where they pay you less than what Chick-fil-A would? and at the same time hardly doing what you went to school for in the first place? Not ok in my book, you guys deserve more for what you deal with here.

Working here you can expect to be overworked, underpaid, and under appreciated. It is a very clicky environment, if you’re not in with the managers or their favorite people then you will be talked about and singled out. The company overall only seems to care about the numbers on a screen. If they can get by on the bare minimum then that’s what they will do, even if that leaves every location severely understaffed. Also there’s not much room for advancement. Just look else where for a job and save yourself the trouble. 

**Oh and don’t take the sign on bonus if offered, it’s just a way to try and trick you into being there for a full two years. 

Nextcare Urgent Care is and ok place to work. They provide full time employes ( 32 hrs or more per week) with benefits such as medical, dental, vision and so on. 
At first the position is ok working 12 hr shifts 2 days per week and a 6 hr shift on fridays and every other weekend. When you have children that still depends on you if gets hard. They are open 8-8pm which makes you 12 hr shifts more like 12.5 shifts or longer because you have to arrive 30 mins prior to your shift to get ready and set your work station. During flu season it gets tough because there has been times I have stayed at work until 11pm due to patient flow and long wait times. Most of the time there is only one person at the front desk working and that is YOU. No lunch break you eat when you can during you work days. 
Co workers are ok certain clinics ( 5 in my area) make up there own rules such as what injuries they will see, what physicals they will and not perform. Things like that makes me mad because we are not our own individual clinic we are based out of Arizona and the rules are supposed to be the same across the boarder.
Also there are no limits as to when the last patient is to be seen so basically it could be 7:59pm ( yes one minute until close) and if 3 people walk through the door we HAVE to see them!!!!
Over all the company is ok to work for...Ive been there for one year and my experience with the company has not been the best but hasnt been bad either. The pay is good for me ( way above minimum wage), its local and my manager is very very good towards his employees. I have a family and the hours are not working for me anymore.

Buyer beware!! Sounds like a good position and they really do sell it!! They trick you during "training" they give you your lunch and 2 15 min breaks, once that's period is over so its your breaks. Lol Work through your lunch even on 12 hour days.. Training is a joke and never ending! Poor management with no management skills or education. Poor educate and power control issues!!! You talk to them about issues and it's always a battle. Never makes an effort to help any situation.. Lots of favoritism even to people who suck at there job!! But then your required to pick up the slack. Understaffed and VERY high turn around noone last more then 3 months, which means you will constantly be stressed and overworked also your schedule will constantly change without notice due to the turn around. Get ready to work 13 hour shifts and all holidays and weekends.. Weekends are a requirement so be prepared to have no life!! Even when promised otherwise when accepting the position. If you need time off you have to have coverage even if requesting 6 weeks in advance.. Oh and your in a customer service center with people who worked at subway and have no degree who only are used to answering phones and making sandwiches in charge of you because they are favorites of so called management. Just beware this has turned into a customer service type job which really sucks.
There is plenty more I can write but if you accept this job you will most likely regret it! Let the "team" and turn around speak for itself. You've been warned!!! 

There is a high turn over and management doesn't seem to care about getting the shifts covered or hiring enough people. No one wants to cover shifts because everyone's burned out, quitting, on leave, or just at work regretting their life decisions that have led them to this place. I didn't learn much. Depending on the location some coworkers were really nice, and some locations people were snooty. Constantly trying to throw people under the bus to make themselves look good. Everyday your there is another jenga piece they try to take out of your self-worth. Everyday its something new to show you how much they don't give 2 poopoos about you whether its taking away a benefit, or putting you and your health at risk for the sake of convenience, and to save them money. There's one week a year everyone gets a review and a possible raise. If you were hired one day after that week you don't get a review or raise for that year, so you have to wait 2 years.  Every ex coworker I remained friends with is so glad they left Nextcare. If you don't mind being treats like your worthless, you'll enjoy the flexible hours, oh wait they took that away too. hm yeah just not worth it. Managers don't know policies, your better off just acting like HR is your managers since the managers don't know what they're doing, or do and just don't care about putting people at risk. Hard work, picking up emergency shifts to help out the boss, and staying late to help, hardly gets noticed, and its never rewarded. 

Now that I work elsewhere (moved out of state), after having worked at Primacare/ Nextcare I realize what a great thing I had in that position… The overall organization and productive environment there seems to be going extinct in other Urgent Care facilities. The NCTs and MAs were some of the hardest working most organized people I’ve ever worked with. They kept you going! Most of the doctors were great. It was bad when they started hiring new grads but they got wise and realized that was not a good idea. Front desk at my locations were extremely knowledgeable and helped the flow of clinical staff in the back. There were a couple bad seeds in lower management but eventually enough staff complained that upper management started to see where the problem was, and corrected, by retraining or letting them go. I would go back to Nextcare in a heartbeat right now if I didn’t live so far away. It wasn’t perfect for sure, and you worked very hard especially during flu season but I’d say they seem to care way more about patients and staff  than most places I’ve worked. Thank you NextCare for what you did right to keep us going and, for caring about patients (they offered 149$ appts which is amazing for urgent care)  and for trying to hire good staff that care. Wish all the best for their success. I’m sure some people will say this is a fake review but it’s 100% not. The people I worked with cared about each other and that goes a long way.

Top Job Titles	Average Salary
Nurse practitioner 203 salaries reported	$70.33 per hour
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Radiologic technologist 3 salaries reported	$31.00 per hour
Screener 28 salaries reported	$33.03 per hour

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