inside sales representative

customer care specialist

tax assistant

senior customer advocate

administrative assistant

OPOC.US

Depending on the department you are in, that is going to be the deciding factor on the quality of the job you have. If you are in the Accounts Management department, be prepared to work long hours and have stressful deadlines, but a fairly loose leash. I
f you're in the Retirement Department, you've probably hit the jackpot; excellent leadership and training, flexibility, and all around great team culture.
 If you're in the Research Department (cold calls), be prepared to never be prepared. At any given moment, the rules/expectations, and sometimes even the pay are changed at a moments' notice. The bonuses are great, but it is not a liveable wage if you are unsuccessful. The upper level management is focused on quantity, not quality in this department. The management of the team is excellent otherwise. 
If you are in the Centric/HR department, RUN. You will be overworked and underpaid, and way too much falls on your shoulders.
If you are in the Call Center Department, you are on a tight leash, with a positive atmosphere and team culture, though often overworked.
Overall, the leadership is trying to part ways with the old mysogonistic leadership, but there is still a palpable divide between upper leadership and sales team, and lower level positions. I'm talking hundreds of thousands of dollars in differences. They're cheap on the important things, and generous on the wrong things. Not flexible for hybrid for lower level members.
Their focus is growth in all the wrong ways/areas, and unwilling to listen to employees' suggestions.

I work from home & go into office quite frequently to have time with my colleagues. Workplace culture is very important and the emphasize having a good work/life balance. They have a gym in office, and encourage you to use it anytime most convenient for you during the work day! As well as, all the dedicated people you have to make sure you are taken care of: healthcare advocate, retirement specialist that will help you with anything to do with financials  & setting yourself up for the future, health coaches, & an amazing HR team. I personally had a pretty serious HR issue come up and my leadership invested everything possible into me & making sure I felt accommodated. I also wanted to touch on the fact that when I started working here I was a single mom working two jobs. Pretty quickly I was able to quit my second job due to all the bonuses they offer on top of salary. And on top of everything mentioned, anytime my kiddo was sick they let me work from home, let me leave early daily to pick up my kiddo, even approved me to work out of state for a couple of weeks for a family issue. These people care about their staff entirely. What you put it they appreciate and will do everything in their power to show that appreciation. 

Working in this role provided a valuable introduction to the structure and expectations of a fast-paced sales environment. The position emphasized consistency, communication skills, and the ability to handle rejection while maintaining professionalism. Management set clear performance metrics, such as weekly meeting goals, which helped create a results-driven culture.

One of the strengths of the job was the opportunity to develop confidence on the phone and improve real-time problem-solving skills. The team environment could be motivating, especially when performance was strong across the board.

However, the role offered limited flexibility in scheduling, which could be challenging for individuals balancing school or other commitments. Expectations remained high regardless of reduced hours, making it difficult to maintain performance without full availability.

Overall, it’s a solid role for someone looking to build sales experience quickly, but it may not be ideal for those needing a more adaptable work schedule.

What is the best part of working at the company?
Being in the most beautiful office ever! They have a chandelier and glass all around the office and around the meeting rooms. There is also a common area to eat, toast, refrigerate and make coffee.

What is the most stressful part about working at the company?
As a telemarketer you have to use a headset that is hard to be heard with and repeatedly dial numbers that have been contacted over the last few years.

What is the work environment and culture like at the company?
The office is pretty peaceful. Daily snacks and morning huddles. Once in a while there will be group activities.

What is a typical day like for you at the company?
Come into the office on the top floor. Clock into online portal and pull up the programs used to perform the calls and record information. Then you call at least 150 numbers in the day and try to shoot over in order to increase the likelihood of earning a potential client. Setting up online Zoom calls for the senior analysts and the target employers we are calling.

What is the best part of working at the company?
I love my job and my coworkers! My supervisor is kind, encouraging and spends time bragging about her people. The work is a mental game, but it’s sales. The effort you put in reflects the results. Company is growing and for anyone with an ability to retain information, basic computer skills and a good attitude will be welcomed and do very well quickly. 

What is the most stressful part about working at the company?
The job is not stressful, but you need a can do attitude and basic understanding of a sales environment. Mental game, effort equals results. 

What is the work environment and culture like at the company?
Best part of the job. Leadership wants positive attitudes and will brag about your wins. Cheer people on, be interested in learning from and about other people. Fun environment!

My typical day a work was non stop. Checked my email, sent out a morning email to the entire office, cleared the voicemails, made coffee, organized the office for tours that came around, answered the telephone, transferred the call to the correct department, picked up groceries for the office, scheduled meetings, word in Microsoft Excel, greeted our prospective clients, got them a beverage/breakfast/lunch, put up slides to that welcomed our guests, logged incoming checks into Microsoft Excel, passed mail out to the correct departments. I learned to be confident and to be a leader of my space. The hardest part of the job was closing. I never knew when I'd leave for the day. Everyday was very enjoyable. I loved working close with all of my teammates and getting to make everyones day!

They're going to offer you an outbound calling sales job, if this is not what you want or not what you applied for, do not accept! They say you can transfer but they will not let you change positions (at least not in my case). The people I work with day to day are great. I can't say the same for upper management as I never met them. All I know is they don't allow wfh except during covid outbreaks, they don't offer many accomodations, and they don't follow through with offers they make during the interview. They do pay well though. 

OPOC.us is a great place to work. The company is full of young, motivated employees. The offices are renovated and very nice. The environment is very relaxed and informal events are held frequently. The company shows appreciation for employees VERY often. Team building activities are conducted often. They are also very big on health/wellness, offering free workout classes during the work day and free Friday lunches. There are personal health coaches for free as well. My only complaint is there is not a lot of vacation days offered, even after working at the company for awhile.

I was very excited to work here.  I have over 15 years experience as an Administrative Assistant so I was happy to be hired for that role.  Unfortunately it is not really an Administrative Assistant role.  They don't even have one in their facility!
I ended up enrolling customers for insurance.   

The first day it feels all warm and welcoming and then you get to the second day and things change.  I only had a few people who would talk to me after the 1st day.  Very sad that it ended the way that it did.  

unfortunately, my grandmother died within a few weeks of working there and they were not supportive at all.

Hands down worst place I have EVER worked.  God forbid you ask questions because you’re genuinely interested in the company’s mission. Lack of transparency is a huge red flag. It’s cliquey and the “happy environment” is really fake and I’m convinced the mandatory fun here is just for photos or presentation for when prospective clients come in the office for the tour…

Top Job Titles	Average Salary
Inside sales representative 9 salaries reported	$58,140 per year
Customer care specialist 2 salaries reported	$19.00 per hour
Tax assistant 1 salary reported	$19.00 per hour
Senior customer advocate 5 salaries reported	$19.00 per hour
Administrative assistant 2 salaries reported	$19.00 per hour

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