relationship banker

customer service representative

center manager

underwriter

banking specialist

Old National Bank

In the short time I was with this company, I saw unfair treatment including termination without just cause of many employees which doesn't seem to fit with the supposed ethics and mission of old national whatsoever. Maybe it was just my region but there is too much secrecy, playing favorites, sexism and general lack of morals or concern for most employees and not enough appreciation, pay, promotion from within, recognition, respect or customer service and client care. This company does have the power to be great but it doesn't seem to care about its most precious resource- the overworked, underpaid, over-qualified, loyal employees who actually care about the clients and aren't just there for a paycheck. It seems to me that promotions are giving to those who can ruthlessly trample over their colleagues (to the point of lying and destroying somebody else's career) or the completely unqualified person who knows somebody important. So these are the people usually running our branches even though all they want is the title and money meanwhile their employees are doing all the work and getting completely overlooked. I hope for the companys sake the associates that are a little higher in the food chain will notice what is going on on the branches and realize why their company is getting terrible reviews from customers. Stop overlooking the people that are actually doing the work, following the rules and get zero respect because you are losing all the good ones to other banks.

Very busy location - Understaffed. 
I was hired to be a CSR. I was typically the only one working in a very busy drive-through. I was told the branch was one of the busiest branches in the Twin Cities. I was in charge of balancing the vault, getting the cash shipment ready,  balancing the coin machine,  balancing the cash recycler that would frequently break down. Helping customers and balancing my own drawer daily. There were lines of customers constantly. Businesses frequently dropped off deposits, so, even when there wasn’t a customer there was still work to do.  

I am a positive person. I see the good side to things. 
I was waiting for things to turn around. I wanted things to slow, for things to improve.. I stayed in faith believing it would. I worked with overall good people. No, i just got overwhelmed.

What did I learn about myself? Yo use my voice more. To be my own advocate. To have healthier boundaries. That people come before a job. Health comes before a job. 
And life is too short to waste it on a job that doesn’t invest in you! 
 
I liked my customers overall. Things happened though- that weren’t appropriate or ethical . I used my voice, and it wasn’t heard. 

The most enjoyable part of my job was probably signing my balancing sheet knowing it’s time to go and seeing a clean countertop.

Hardest part of my job - probably was walking in the building in the morning.



A typical day at Old National Bank blends genuine community service with a growing stack of operational layers. Front-line teammates often carry the weight of upgraded systems and processes that, while well-intended, can still feel incomplete or disconnected. You learn how to keep the branch running despite this — using experience, maturity, and calm problem-solving.

Management support varies by region;  leaders help absorb the chaos, while top level leaders intentionally add to it. Workplace culture is community-driven and generally positive, but the strain of added responsibilities and roles, ongoing system adjustments can create frustration at times.

The hardest part of the job is navigating multiple platforms, shifting priorities, and incomplete handoffs — all while meeting customer expectations with limited staffing. The most enjoyable part remains the relationships: being a trusted name in your community, helping families through real-life goals, and serving as the steady ground in an ever-changing environment.

This is speaking from personal experience, and not every branch is going to deal with a toxic workplace. I think if you get paired with compassionate people, working here is easy pay. It’s a retail banking job, so stress level rise and fall with the amount and complexity of requests on a day to day. 

While sales goals are tame and easy to manage if your branch has any semblance of foot traffic, if you don’t have any consistent traffic- good luck.

You will wind up being put in a passive fight between coworkers to pull in whatever client does come in order to get credit to reach sales quota. High demand, low supply. In my experience, the coworkers put themselves first and kick you to the curb. Management doesn’t care if one person gets stuck on teller for ages, meaning a single person has to balance the branch responsibilities the others left behind on purpose for you to deal with so they can chase after things that give them $$$. 

If you got the short end of the stick and are put into Teller purgatory, you’ll find it hard to break away to do volunteer or learning opportunities, cause if you try to step out of teller work your team will try to shove you back in.  And, as mentioned, management will barely lift a finger to balance the workload. 

TL;DR: pray for a good location with good coworkers and competent management, otherwise you won’t be given the opportunity to meet your goals, learn more, or experience the other half of the role responsibilities. 

Go in and get all equipment started up and open vaults, fill out logs , process night drops, occasionally we would have a morning meeting and then we would open to our clients. We would process deposits , cash checks and make withdraws. It would be somewhat busy at times. We were expected to try to get people to apply for a loan or see our Financial Specialist or open other accounts. When time to close we had to get approvals on some processes and then close them down, as well as we had to balance and close the vault. 
     We had compliance that taught us a lot of regulations that were sensitive to our job. 
     Management was overall good, however my manager was quite overwhelmed, a procrastinator, and wanting all control( she would not let anyone help her) This caused some issues within our branch. 
    The Co Workers were all diverse and Some were very driven and others were not. A couple of them did not get along making a lot of tension to work under. 
    The hardest part of the job was the referrals, trying to get someone to apply for a loan or open an account . It is a  process and you almost have to keep asking over and over again each time you see that person. 
     The most enjoyable part of my job was my clients. I have built many working relationships with many of the clients and they made my day!

I worked at ONB for almost 5 years. In the last year that I was there, there were some major staffing changes that was forced upon everyone. If you did not like it, it was almost like don't let the door hit you on the way out. I loved my time at ONB, I made wonderful relationships there and I honestly hated to leave. I ended up leaving for a job closer to home and it wasn't anything to do with my job there, the circumstances just made it easier to make the move. I felt like the higher ups of the company did not understand what was happening at the banking center level. The managers and their staff were extremely overworked, there was one person running the teller line and one person on the desk side. To me that is extremely negligent of both the customer experience and the employee. The employee is not able to give good customer service when they are being rushed, working both the drive thru and the lobby. The staffing model they adapted was not right for Owensboro KY, it is still country living and small town vibes. I hope they work the kinks out and they find their groove because it is a great place to work with awesome co workers and benefits.

I arrive daily at work around 7:30 A.M. and at that time I begin to finalize accounts from work opened day prior. Once finalization is complete all workers report to mail room to sort mail that was delivered earlier in the morning. After sorting has taken place, each worker then grabs mail from previously selected mail bins and begins to open mail with OPEX mail opener and return to their desks where they sort through payments from both medical companies and patients. Then they take payments and feed them through a two pocket scanner. Following that, everyone will key their respective accounts and balance them as well. As far as management goes, they are pro macro management when it comes to watching after their employees. I would say the hardest part of the job is getting everyone to come together as a team and accomplish the common goal at the same time instead one employee finishing way ahead and leaving everyone else behind. The most enjoyable part of the job would have to be the flexibility when it comes to needing to take to go to appointments or to deal with various family events.

What is the best part of working at the company?
I can't think of anything I liked about working here.

What is the most stressful part about working at the company?
You have to work 6 days a week and because the operate with such outdated systems theres always annissue which causes the clients to consistently be upset and take it our on you make the job stressful and miserable. 

What is the work environment and culture like at the company?
You are over worked and under paid. They do not care about their employees and willcgo out of their way to complicate things for you. They also will break rules to purposely look for reasons to get rid of you. 

What is a typical day like for you at the company?
Getting yelled at all day by clients due to their unhappiness with the operation of the bank. You will close at least one account everyday. And no matter what they will look for something to mark you off for whether its not saying please and thank you at least 12 times during an interaction or not reading directly off of a script for simple tasks.

My career began in March 2011 at Old National Bank as a full time teller. From there moved to a teller mentor to a teller supervisor, relationship banker to a relationship manager. Technically I did not leave ONB as MainSource bought out several of the ONB locations in our footprint. As ONB was a larger company many processes were more advanced and time efficient. The work place culture was similar but with the advancement in technology was more relaxed and less stressful as far as the environment goes. 

The management at Old National also transitioned to MainSource so management issues were a problem from day one. This again was the hardest part of the job. The entire team felt consistently under appreciated and incapable of pleasing upper management.

Again the strong point of this job was the recognition of the company itself and the team we had built. We had worked together for several years and built a dynamic team.

Just to put it simply, management was the key issue. Micro managing was a big thing at ONB. Understanding that it is a bank is one thing but my experience at ONB was ridiculous due to the quality of management. I am a firm believer in the fact that managers lead a team or sink a team. I saw that my management team was not leading the branch in the right direction and was very stagnate to say the less. The managers were either too busy gossiping or they were too busy worrying about every little detail that made performing the job too difficult. I say this because I was hired and watched all the senior staff members resign from the company after the new management team was brought in. All the senior staff went to other financial institutes and shared with me that the management teams where they were employed at were more career focused and helped build the team.

Top Job Titles	Average Salary
Relationship banker 539 salaries reported	$22.89 per hour
Customer service representative 85 salaries reported	$22.27 per hour
Center manager 63 salaries reported	$90,275 per year
Underwriter 22 salaries reported	$117,010 per year
Banking specialist 19 salaries reported	$23.57 per hour

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