health coach

senior software engineer

software engineer

customer success manager

enterprise account executive

Omada Health

I joined Omada as a contract health coaching in January 2020. It has a very open work culture and managers do not micromanage so that was a definite plus for me. This is a good job for someone who enjoys flexibility and autonomy in the work. The messaging can get a bit tedious/redundant (80 reach outs per day), but the job itself is not very stressful. 
On the downside, the position was temporary with a chance rehire but no real clarity on why who is rehired and who is not. Several coaches were rehired for July and I was not one of them. It was big disappointment considering I was always given positive feedback and told I was an excellent coach along with having excellent surveys. There was no transparency about who was rehired and why. Also, salaries are low (early 40’s) with no explanation for how the salary works, why you are offered that salary, and minimal opportunity for pay raises the work culture was nice but I was disappointed to have worked so hard and have none of my hard work recognized but upper management. I would not return because of that. It seems that favoritism may be underlying the hiring decisions. There’s a lot of talking and smiling but no real follow through or effort to keep you on even if you work your heart out, so don’t work too hard.

Cons: (they exceeded character limit in the bottom so moved here lol) 
Zero job security but you say you’re a culture that cares for people yet you recycle your hard working employees like garbage because money is most important, don’t even acknowledge all the hard work we do at meetings and pretend nothing ever happened when you just laid off half the company, only talk about acquisitions and how they can make more money (by firing you), for that you get two stars from me, they claim you’re ineligible for unemployment bc it’s temporary but most states would disagree, 
ineligible for FMLA because “6 month contract loophole” and dental insurance is terrible “upgraded” was a waste because nothing is covered

For years I loved and was proud to be working for Omada, but no longer. We face constant changes that impact our work flow, and we never know from one week to the next what new changes are coming. We were transitioned from a salary position with flexible time off to periods of mandatory overtime, then periods of reduced hours - and often our work load for the reduced hours remains high. There is poor workload balance between coaches. There is an over-emphasis on metrics and there is constant comparison between coaches and work-teams based on metrics which just feels gross. Every year we have had new responsibilities piled on and the coaching team suffers from chronic burnout which impacts the members we support. 

The health insurance coverage is excellent, and they have introduced some new perks which are nice. Unfortunately the constant uncertainty with new expectations, constant emphasis on comparing coach metrics, and the extremely high member loads all lead to chronic burnout that can't be fixed with a few perks. 

What is the best part of working at the company?
There are a lot of people here who truly want to help others improve their health and happiness

What is the most stressful part about working at the company?
There is no recognition of the stress of long hours worked, mandatory overtime for weeks on and no acknowledgment of a job well done. The pay is nowhere near enough for sustained high-quality work.

What is the work environment and culture like at the company?
Highly stressful; changing management structure is frequent and ineffective. There are very high expectations but no additional support is given to the health coaches. Only the upper management is well recognized and given the appropriate rewards for their work.

What is a typical day like for you at the company?
There is good flexibility, but no measurable guidelines for best practices in setting up a schedule.

I have been proud to work at Omada for many years, but each year as they move closer to an IPO, the culture has changed. With fluctuations in enrollment and poor forecasting, health coaches are required to work a variable schedule, which is not so bad. But after months of mandatory overtime, difficulty getting time off, and heavy case loads, the health coaching team is feeling very real burn out. It's difficult to show up and provide quality, personalized coaching when you have literally thousands of members you are trying to support, with new groups starting week after week. Especially when you receive two week one groups in a week. We used to have flexible time off, but with high enrollments, it has become increasingly difficult to take much needed time off when needed. I am preparing an exit strategy as I cannot continue to work at this volume for this long  a period.

The concept of the program is great, but being a health coach was limiting. I was told I could not tell my participants I am a dietitian and counseling was done primarily via private messaging. Towards the end of my time at Omada, they started to micromanage and automate a lot of our job. For example, we had to go hit a quota of at least 80 messages a day and our time on the app was tracked. Higher management also sent automated messages on our behalf to participants. On average, I had 300 participants I was supposed to coach and almost 2000 participants in a focus group that usually got left behind. The culture at Omada was very inclusive and progressive and they worked hard to make us feel included while working from home. The work itself is where most of the drawbacks are which lead to burnout. 

Fast pace. Must be able to adapt to the fast changes that come with working in similiar imdustries. If you have a great attitude, you're a fast learner, and you are looking for career growth-Omada is a great company to grow with.

This is one of those companies who doesn't just have core values-they really do live up to them. But this is not an easy company to work for. Don't apply here and think you will just twiddle your thumbs. You're going to work hard but it's worth it for the most part.


Mission looks good on paper, but internally it’s a whole different story. Leadership was reactive, controlling, and often disconnected from coaches’ day-to-day. Expectation: high. Support: minimal. Hours under 40, no overtime, and advancement unclear. Strong potential—if leadership actually followed through on their values.

Very flexible hours and working from home was awesome. However be prepared to leave if you accept a contract job with them. They hired 56 of us in January and got rid of 46 of us in July. The company will use you when client volume is high then leave you out to dry when they're done with you. They pay all coaches the same low salary regardless if you have a Masters and professional health credentials as someone just out of college in an unrelated field. Managers are nice though.

The best parts of Omada Health were the people working there, and the work/life balance.
Every couple of months a big project could come along that would translate into putting some more hours, especially during the pandemic, but most of the times it was pretty easy going, with fun work that changed lives, and you could take time off as needed.

From the very first interaction with your team, I have been impressed by the level of professionalism, attention to detail, and commitment to customer satisfaction.

The team members have always been courteous, knowledgeable, and prompt in responding to my inquiries and addressing any concerns I had. They took the time to understand my needs and provided customized solutions that met and exceeded my expectations.

Top Job Titles	Average Salary
Health coach 3 salaries reported	$24.33 per hour
Senior software engineer 4 salaries reported	$188,750 per year
Software engineer 3 salaries reported	$154,333 per year
Customer success manager 3 salaries reported	$90,000 per year
Enterprise account executive 1 salary reported	$82,000 per year

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