contract administrator

sales representative

administrative assistant

account manager

production technician

Pacific Office Automation

A typical day at work is extremely fast paced.  I create my to do list first thing in the morning so that I have a clear plan every day.  This is very important because you have to be able to manage your current pending issues, while still prospecting for new customers.  Most daily failures are caused by a lack of planning.

This company has turned me into a man.  It's not for everyone, but the select few that can push through the daily struggles will gain life skills that are priceless.  I have learned to manage myself and hold myself completely accountable.  I have also learned the correct sales process and this has been vital to my success.

Management truly does care about people.  When you are going through personal problems they will be understanding and allow you to take care of it without making you feel like you're dropping the ball.  From my experience, management will do everything in their power to help you succeed, but at the end of the day, that success is defined by your will to win.

The hardest part of the job is the fact that success is not immediate.  You have to have the forsight to understand that your are building a business for life, and the first few years are going to be tough.  Also, they hold you completely accountable.  This is difficult to grasp at first, but once you have that "AHA Moment"" you will understand that they are doing it for your own good.

The most enjoyable part of the job for me is the smile on the customers faces or the text messages you get from customers when you have truly solved their problem.  In my opinion, there is no money in the world that can amount to that gratification.

I graduated 14 months ago and I had many job offers from Fortune 500 companies and other companies.  Where money was not the biggest factor in my decision, it was obviously a strong one.  I grew up in sports, so I wanted a job experience where I would be rewarded for hard work with more than just a pat on the back.  In sports, the harder you work the better you are and the more you play; I wanted this in a career too.  I have also always been told that your first job is always important because it paves the way for your future, so I knew training and developing a skill and a career path were important to me as well.

I was OK settling for one, maybe two of these when I began my career search.  What I never thought I would find is all of these in one company plus so much more.  I have this at Pacific Office Automation.  I have friends with engineering jobs, consulting jobs, other sales jobs, etc. and I am on pace to make significantly more than any of them in 2014 and I have only been with this company for 12 months.  I have learned more here in a year than I ever did in my life.  I love how my hard work is rewarded, not only with monetary compensation but also with a set career path.

In summary, the things I love most about Pacific Office Automation are the training I receive daily, the career path I have ahead of me, the fact that my hard works is rewarded, I am establishing a skill that will be helpful to me no matter what I do for the rest of my career and also (last but definitely not least) the income I have already seen is truly second to none and the potential for more is crazy.

I enjoyed working here for a while, especially as an entry level job. Interesting things to learn and I'm not constantly on the phone, so I have a chance to get things done. Worked remotely during the pandemic, but they want everyone back in the office very soon, full time.
If you aren't in Sales, don't expect to be even *competitively* compensated. My role is a customer service job with technical elements, but you get paid like you're lowest on the totem pole. Don't expect to get a raise or an annual review. Takes an entire year to get any paid time off, and a few months after hiring to get your health benefits, like health insurance and paid sick time.
Getting the run around from management when you try to talk about an annual review or the possibility of a pay raise takes a LOT of patience. I tried for many months to get management to listen to my concerns. I don't get paid as much as the rest of my team, and when I mentioned this they told me not to talk about my wages with other employees. I have lost a lot of respect for this company with how they treat their support teams, whether you're customer service or IT.
POA talks about taking care of its people and being a team, but if you don't make big sales for them, don't expect anything beyond whatever you got when you were newly hired. Higher management barely ever acknowledges that the support teams exist, let alone thanking them or increasing benefits or raises. We are the people who maintain customer relationships after the contracts get paid, isn't that important?

Pros:

Every year I have been at POA we have grown as a company. We currently have multiple branches in several different states which is allowing us to expand and test other marketplaces. There is never a doubt that our company will continue to profit more than the previous year. We have genuinely caring and compassionate employees that want to do anything in their power to take care of the customer. The employees rally when others are not in the office to make sure an area is not left uncovered.

My managers have really been the highlight of my experience with POA. They are extremely supportive and encouraging, always pushing me to think one step further. I know how much I am valued within my branch. The branch system is a great sense of community and you really feel like you belong to a team; on the other hand, POA as a whole gives you the security of being a part of a large establishment such as 401K, Medical, PTO, etc.


Cons:

We are a sales based company which means we must close out the books at the end of every sales month, this creates conflict when trying to plan/take time off. It is pretty much impossible to not be present during closing weeks. As a growth company, we are growing very quickly which has put strain on current employees - we need more! Promotions are highly likely in a sales position because of turnover but are not as readily available for service and administrative positions. Since our company is sales based and caters to the sales team, the support teams sometimes get overlooked.

The interview process is archaic, out-of-date and extremely lengthy.  They don't consider your time as valuable, my in person interview was over 2 hours long and if I didn't have a current job to return to it would have been longer.  I missed an appointment during the interview and had to reschedule DURING the interview.
This place is a revolving door of endless new and former employees.  The training is spotty and unorganized with no training manual as a basic SOP.  
Management doesn't seem to care about how you feel, only about the end results.  There is no gratitude for hard work, dedication or motivation to improve.  
I've heard from multiple employees that there is no annual review process which means there is no standard annual income increase even possible.  Raises don't get offered and even if you bring it up, it doesn't generally happen.
The job description I applied for had HSA clearly listed but they only offer an FSA which is not what I wanted.  They brag about putting extra money into a 401K plan but that doesn't help pay the monthly bills.  Being subject to the stock market any extra money they put in can easily disappear based on that fact alone.  I'd prefer to have fair pay that is guaranteed vs. a variable brag on a 401K.
After I started, I had to literally ask for the HR contact information from my manager.  There was no communication from them welcoming me to the company, no friendly email on how to reach out to them regarding benefits etc.
I could go on but who would read it?

PROS: 

The manager that I had in this position was very knowledgable about everything we were doing.

The team I was a part of was a fantastic team, stressed to no end but a great bunch of people.

Many of the employees have a ton of experience and are willing to share.

CONS
No PTO or Sick leave unless you have been with the company for more than a year. 3 months until you get health insurance (I get this policy)

The sales department is given to much power, many times work that needed to be done by the IT department is only half thought through.

Communication is nonexistent here, way to much time spent trying to get simple information that should have been given when projects or tickets were submitted.

Too many people are willing to point the finger to someone else, rather than finding the solution that the customer needs.

Sales are too eager to get customers to sign a deal then when work takes longer than expected (due to lack of discovery) sales will push the IT department to make the deadline that they set up, ending in a dissatisfied customer.

The community in the workplace is more toxic than anything.

In conclution, I would recommend this job to someone starting out in the IT world. I would also let them know to keep looking as well. This company has a magnifying glass to their bottom line and is not worth staying past a few months to a year.

Previously I worked at another sales job replacing windshields and the company was corrupt with only one goal in mind, make money for the owners and upper management.  I left that job with a sour taste in my mouth about sales until I started at Pacific Office Automation in 2011. I have been with POA for about 4 years now and couldn’t be happier.  This company is well structured with the mentality of keeping their employees happy and in return the company will succeed. This is a growing company and always adapting to new technology, solutions and sales tactics.  They provide great benefits (medical, dental & vision), 401K with 100+ % match program, and incentive trips (Boston, San Diego, Vegas, Florida, etc). Support and guidance is always available from your manager and coworkers.  This company wants you to succeed.  You will have to be a team player and not just focused on yourself, but the people you work with.  Your goal should be to help your team succeed and in return they will help you succeed. This is not just a temporary job, this is a career with endless opportunity to make great money and have stability.  If you’re not willing to put in the time and work hard to succeed, this isn’t the place for you.

POA was and still is my fist career after college and I couldn’t have made a better decision. I love this company and look forward to coming to work every day, which is not the case for most recent-grads. POA sets employees up for success, as long as you are willing to work hard and follow the training process. I have received ongoing, extensive training that has helped me develop quickly within my first year of employment. 
 
Pacific Office Automation prides themselves in being the industry leader and I am happy to be a part of that. We have a very team oriented workplace. You will find strong support between the teams and hands-on training from the management. At POA you are not just a number. You know your higher level management and have the opportunity to reach out to any employee, no matter the department, or branch. 
 
This position is not for everyone. You need to be a competitive, hardworking individual that is willing to put in the extra time to develop your career.  Your work and effort will be a direct reflection of your success. If you want to work for a company that sets you up for success, focuses on your development, and celebrates your success, POA is right for you.

A typical day at Pacific Office Automation is fast-paced and goal-oriented. I was involved in coordinating with clients, managing documents, and assisting with office equipment solutions. The routine was well-organized, and the expectations were clear.
I learned how to handle client interactions professionally, gained a deeper understanding of office technology systems, and improved my problem-solving and multitasking skills.
Management is supportive, communicative, and always available for questions or feedback. They actively promote a growth mindset and recognize good performance.
The workplace culture is very positive—team-oriented, inclusive, and focused on mutual respect. Everyone collaborates well and helps each other when needed.
The hardest part of the job was learning the technical side of the equipment at first, especially when troubleshooting. But with consistent training and support, it became easier.
The most enjoyable part was working with a passionate team and seeing how your role contributes to client satisfaction and business success.

Working at Pacific Office Automation has been a great experience, especially if you're motivated and enjoy a dynamic, client-focused environment. A typical day includes customer outreach, handling service or sales inquiries, and collaborating with colleagues to ensure smooth business operations. The pace is quick, but the support you receive makes it manageable and rewarding.

I’ve learned a lot about sales strategy, technology solutions, and how to build strong customer relationships. The company provides excellent training, and I’ve grown both professionally and personally since joining.

Management is approachable, fair, and driven by performance. They reward hard work and are open to feedback, which helps create a transparent and empowering workplace. The overall culture is high-energy, goal-driven, and team-oriented.

The hardest part of the job is adapting to the fast-paced nature of the business and meeting high expectations. However, the most enjoyable part is seeing your efforts directly impact clients and being part of a supportive, ambitious team.



Top Job Titles	Average Salary
Contract administrator 4 salaries reported	$18.88 per hour
Sales representative 4 salaries reported	$66,000 per year
Administrative assistant 3 salaries reported	$18.33 per hour
Account manager 4 salaries reported	$66,500 per year
Production technician 2 salaries reported	$21.00 per hour

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