technical support representative

it technician

salesforce administrator

outside sales representative

office supervisor

PenTeleData

The overall job and what it entitles is nice. In a perfect world this would be an amazing place to work at. I cannot stress how many times I have been called in because management was watching people to do the simplest thing and blow it out of proportion. Yes people make mistakes but I should not have had to be scared to be reprimanded a day after a serious blizzard in the winter. I should not have to constantly look over my shoulder to see who is around me and watch what I say constantly as if my very life depended on it.
At this job from the very moment I began working there, numerous employees stalked my out-of-work social interactions with others. Employees that work here have stuck their noses in my business more times than I can count and have constantly tried to get toxicity started just for action in the work place and I have even been called numerous derogatory remarks for refusing to give up my allocated off-work time so they can have time with their family. I have been hunted and have not felt safe at this job once. The staffing is corrupt or stressful, situations have occurred with property damage and they have taken it out on the entirety of the staff as a result. All in all the the job:
Amazing
Job requirements: amazing

Management & co-workers: absolutely horrible people whom I still do not enjoy to be around and terrify me to work among every day.

I highly do not recommend working at PenTeleData.  

All new hires subject to the 3 to 11 shift with very little sight of 7-4, unless you are a robot as stated below.

You have to be able to put up with a lot of nonsense and put up with really uninformed people, and they have "witch" hunts to those they do not like.

They do not want or require good customer service for their customers; they just want robots in a germ infested nasty shared desks, so do not expect a desk of your own. 

The last week of training was spent on the floor, we watched customer service reps field actual calls from customers. I learned more that week than I did the previous weeks training.  What a waste of time and salary for us and the trainers.

High turnover rate and I could go on but why, they will never change!

Management is horrible, the company thinks it's way larger than it is, training is sub-par, everyone is severely underpaid, and it can be very stressful no matter what position you're in. This company in general feels very unorganized and some higher-ranking employees don't have much purpose being in the company at all. Nepotism is highly encountered throughout the workplace and any chance of furthering your position there is rare.

On the bright side, Pencor provides great benefits, the coworkers are usually friendly, and employees are given lots of paid personal/sick/vacation days to use.

If you're just starting out, work here for a year or two. Then leave and actually make something of yourself. Don't stay here. Trust me.

If starting out and need something to add to your resume it is a fine place.  If you believe you are coming here to begin a career, just keep walking.  Unless you are in the inner circle, you will never get anywhere.  Awesomely qualified candidates are turned down for positions that are then given to relatives/friends who have next to no qualifications or knowledge.  The Call Center is run by "yes people" who have no real regard for their employees.  Average hold times can exceed 30 at any given time and seem to never end.  Instead of working on eliminating the overflow, the "yes people" feel more work needs to be added.  Management as a whole needs to be revamped and replaced and the entire company restructured.  Frankly, a union would be helpful.

Let’s get the good points out of the way.  You get a discount on your internet bill and I made some very nice friends in my department. The rest…

The pay lol ……. now I knew this going ln but eventually I would be working at home so I weighed the odds of not having the commute and took an $8.00 hour pay cut.
  
The god awful chairs and work stations / cubicles!   90% of the people there are not small people (me included ) and you will be literally crammed into a small space trying to take notes and look onto someone else’s monitor.  A lot of waisted time sitting w others that don’t do your job as management just doesn’t know where to put you that day! Lol
  
   And lastly management.  The amount of micromanaging and favoritism is overwhelming .  Nit picky stuff that makes you feel like you are a 9 year old kid that didn’t make your bed.   

  Relieved to say I’m outta there ! 😃😃😃


What is the best part of working at the company?
Benefits which include health dental and vision as well as free cable and discounted internet, Verizon wireless cell phone plans and home security.

What is the most stressful part about working at the company?
Most of the managers. Whom oversee several departments but have never spoke with a customer a day in their life.

What is the work environment and culture like at the company?
Was great at one time. Got new management in and ruined the entire place.

What is a typical day like for you at the company?
Not good. Thats all I want to say.

PenTeleData in itself is not a bad company as a whole. However, to many to answer to when not one of them know what they are doing or whos stabbing who

What is the best part of working at the company?
Great benefits package. Overall good atmosphere to work in. 

What is the most stressful part about working at the company?
Low wages overall. Do not give competitive wage increases based on position. 

What is the work environment and culture like at the company?
Overall it's good. They have several events a year for employees which helps. 

What is a typical day like for you at the company?
Extremely busy. Of anything, too busy at times.

The benefits were decent but there wasn’t much room for advancement. The work was ok but management never dealt with toxic employees, creating a really bad environment. The company involved employees in special events which was nice but the salary was really low  so much drama all the time that I felt I was back in high school  if the rotten apples were tossed, the orchard would’ve been a better place for all!

I worked in the evening shift and you would get a lot of calls say in one hour, but then the next two hours you could only get some calls. As a Customer service representative you TRY to help people with there problems over the phone and it gets fusturating when some customers just rampage on and on and then end up calling you horrible names.

Top Job Titles	Average Salary
Technical support representative 8 salaries reported	$15.00 per hour
It technician 5 salaries reported	$56,600 per year
Salesforce administrator 1 salary reported	$50,000 per year
Outside sales representative 1 salary reported	$15.00 per hour
Office supervisor 1 salary reported	$8.50 per hour

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