administrative assistant

mental health technician

psychotherapist

qmhp

licensed practical nurse

Pilsen Wellness Center

The team I worked with over performed for the resources we received from the company. We were a fantastic team and had the opportunity to set up an even better team. Management stepped in and fired one of (if not the best) staff member we had for what seemed to be personal bias. This decision did not take into account: the effect on clients who had built trust in this caseworker, the effort and time put into their work, the effect this would have on the team as a whole. Management rarely makes decisions with clients best interests in mind, a lot of decision making seems detrimental to client “treatment goals”. Management has no issues with breaking trust between caseworkers and clients and seems to run on a revolving door policy in regards to building rapport with clients. Don’t expect upwards mobility in the company since they will work you til you want to leave. Also any higher positions that you think might leave openings for current employees will quickly be filled by nepotism or someone outside of the agency. Don’t expect structure or training that helps day to day work because it will vary depending on what the supervisors think is important on that day. The best part of the job is working with clients who you will find hard to work on consistent progress on because management cares more about administrative work than work that actively tries to push people back into the community.

Clinician provides direct clinical treatment services to clients presenting with a range of adjustment, complex trauma, personality, mood, anxiety, and severe mental disorders. Services, depending on the day, may include counseling, linkage to community resources, group psychoeducation, couples therapy, family therapy, conducting program intakes/assessments, development/revision of treatment plans, and/or client discharge, provide linkage to community services/entitlements. Clinician constructs and maintains their personal case load. Clinician engages in weekly treatment team meetings, while attending weekly clinical supervision with LCPC/ LCSW.

While training at Pilsen Wellness Center, my commitment to encompass a wide variety of training experiences with diverse children, adolescents and adults, I have further enhanced my growth as a culturally competent individual. Pilsen Wellness Center provided a rich environment for learning. Pilsen Wellness Center allowed me to service diverse populations (outpatient individual therapy, couples therapy, family therapy, and group therapy) suffering from various mental health issues. The supervision provided, allowed me the opportunity to grow as a clinician and human being. Pilsen Wellness Center created an environment of professionals starving to enhance the well-being of every client. This culture is what I enjoyed about my time with Pilsen Wellness Center

This is a company that doesn’t care about your professional growth. You’re just a number to them. They don’t care about taking care of their staff. Their staff turnover is extremely high, and that shows they don’t want to change, because even with all their problems, therapists always come.

It doesn’t matter what level of education you have. They overwork the psychotherapists and push you to the limit. You have to work non-stop for 8 hours a day. Administrative work is more important than clinical work. The quality of care for patients is affected because of the pressure to finish all the overwhelming and excessive administrative tasks.

You must write a note for every patient before the next one arrives. You also have to make follow-up calls to patients who have left and complete the discharge process for each of them. On top of that, you have to write a long IM+CANS clinical report, and the system is not user-friendly at all.

The company directors don’t care about your emotional well-being. YOU’RE JUST A NUMBER.



The management practices at the company are poor. There is a lack of clear communication, and decisions are often made thinking only about billing instead of putting the participant’s best interests first.  
There are limited growth opportunities for employees. There is no clear career path, and it feels like there is no investment in employee development. This has left me feeling stuck and unfulfilled in any role. People only grows in here if they’re friends “with their manager” regardless of their clinical abilities, skills or time in the job. 

When conflicts are addressed, management uses it against the staff. Employees are discouraged from speaking up about issues because they fear that their concerns will be held against them in the future. This has created a culture of fear and distrust within the company.

The compensation and workload are inadequate. Despite working long hours and taking on extra responsibilities. 
There is no crisis support when it happens and therapists are frequently blamed even if it is a high risk participant.


What is the best part of working at the company?
Engaging with the community we served.  

What is the most stressful part about working at the company?
Toxic superiors; limited onboarding guidance, poor communication of expectations and role description, minimal constructive feedback with plenty of instances where individual errors were identified in detail and shared via department-wide email messages. 

What is the work environment and culture like at the company?
Toxic; reminded daily that this is a for-profit organization that prioritizes its generated revenue rather than the quality of services provided, or well-being of its community.  

What is a typical day like for you at the company?
7am-3pm; tension between coworkers, having to take on additional responsibilities, bringing work home without overtime, unclear expectations and procedures, lack of adequate supervision.

PWC is an agency so bogged down and hamstrung by its own policies that upper management can't see how negatively it impacts their staff; therapists and admin staff alike are looked down upon and seen as little more than drones to feed the revenue stream. In your time at PWC, little care or thought will be given to the well-being of clients (outside of supervision, which is amply provided in your first two years if necessary) and the bulk of time in meetings or with supervisors will consist of reviewing benchmarks, going over new policies, and other bureaucratic, administrative ballast. 

While you might meet some engaging, inspiring professionals and build valuable, therapeutic relationships with clients, at the end of the day, if it isn't working to satisfy the agency's lust for profits, it isn't worth it.

Save yourself the headache and find a job elsewhere. Employees are so underpaid for all of the work they are asked to do with very little acknowledgment of any of the work that is done. Supervisors try to micromanage everything you do including control the days you are off if you are scheduled to work a holiday and what time we take breaks. Hiring at this place is unreal -- revolving door because of how horrible things are ran here. Also, no one ever takes responsibility for their screw ups. Superiors are always looking to blame everyone but themselves and will have no problem throwing you under the bus.

Also, you'll be lucky if you get greeted by anyone going to a different site. Just about everyone is rude and have no common courtesy. It's unbelievable to think that everyone hired is a "professional."

Working here has demonstrated to me how important it is to have a leader within the program. The program I was a part of lacked leadership, follow-through, and organization. This demonstrated to me how inexperienced management was within this organization. Although this is a great place to first expose yourself to the reality of mental illness, there is no room for improvement because of the lack of supervision. Oftentimes I found myself learning and figuring things out with co-workers -which is great, we formed a great team environment- but there were times where we needed those with more experience to help guide us towards the proper way of assisting our clients move forward. Majority of the time supervisors and therapist danced around our questions and provided no feedback on our work, approach taken, or idea that we provided. Management did not seem to value their employees.

When I first start PWC, it took a couple of months before I actually got the hang of my position as a whole.  I've learned that as a Leader and Therapist, you see the clients as a whole (case management vs therapeutic approaches). Coming into the field following graduation, I have extended my knowledge on Mental Illnesses, the many diagnoses and how and when to apply different approaches.  Each year, I've learned many things that are relevant and significant to my long term goals.
As for management, I must say I have always had the support that I've needed. The hardest part of the job thus far is ensuring that all of the paperwork remains in compliance. 
The most enjoyable part of the job is working with a team that supports one another  

At first everything seems normal but then you start realizing that the CEO has many family members and friends working for him. Second, with the same pay you enter you will probably retire unless you suck up and really try.
Third, they sabotage supervisors to fail and then workers. Their philosophy is to get new people every 6 months so they don't have to give raises and people don't catch on to their Medicaid fraud and grant fraud.
Fourth, and most important, with the high turn-over of employees, the people needing the services don't get the consistent help they need. Really sad how these people are just getting milked for their Medicaid card.
It is unfortunate, since many of the new employees have a great desire to make a difference. Those that have stayed longer have lost their spark to do something about it.

Top Job Titles	Average Salary
Administrative assistant 21 salaries reported	$35,000 per year
Mental health technician 20 salaries reported	$43,525 per year
Psychotherapist 9 salaries reported	$50,733 per year
Qmhp 4 salaries reported	$48,900 per year
Licensed practical nurse 9 salaries reported	$30.00 per hour

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