medical assistant

front desk coordinator

dermatology assistant

scheduler

skincare specialist

Platinum Dermatology Partners

Pros:
The providers and office staff I worked with were genuinely great people who cared about patients and supported one another. My concerns are not with the day-to-day coworkers, but with upper management and corporate operations.

Cons:
For a large private equity-backed organization, the level of disorganization was surprising. Communication was one of the biggest challenges I experienced. Even before starting employment, it could take months to receive responses regarding onboarding, payroll, or HR questions. Throughout employment, getting answers from regional management often took an exceptionally long time. Expect to wait anywhere from 3–6 months for a response from regional management—if you get one at all.

Payroll and financial processes were also concerning. At one point, I received a paycheck that was overpaid by approximately $15,000, which the company later stated was a payroll error. Separately, providers were asked to repay reimbursement money going back several years because the company determined prior payments had been calculated incorrectly. These experiences made it difficult to have confidence in the organization's financial oversight.

The company has talented providers and staff, but leadership, communication, and operational processes need significant improvement. Better accountability, faster communication, and stronger administrative organization would greatly improve the employee experience.

Advice to Management:
Stop expanding until you can effectively manage the organization you already have. Fix payroll. Respond to employees in a reasonable timeframe. Hold regional leadership accountable. The frontline providers and staff deserve far better support than they're receiving.

Typically, your day begins with a full run down of volume, stat cases, and other pertinent information.  From there you are given the liberty to discuss amongst your peers where help is needed.  This strategy has not only proven to be beneficial on a personal level, but it has resulted in a huge increase in productivity, overall workplace happiness, and most importantly, superb patient care.  The most difficult part of the  job is reminding yourself that we are not expected to work like lab rats.  We are encouraged to focus on quality because quantity will follow.  This is the first company I have worked at where this ACTUALLY holds true.  It is refreshing to be given the space to perform your best.  This space has directly resulted in better performance.  Finally, I think my favorite part about the job is working for pathologists who take the time to have 1-on-1 conversations with you.  They consistently provide feedback.  They acknowledge and praise you for your triumphs, and offer positive constructive criticism/learning opportunities when necessary.  Furthermore, they are open to new ideas that can maximize our quality.  At the end of the day, we are all there for one reason...providing the best patient are...and the continuous support across all levels ensures we do just that.

I absolutely loved working at TDCC downtown Jacksonville, Florida. The pros definitely outweigh the cons, as every job comes with cons. Recently the work load and hours rapidly increased and became overwhelming at times, especially with having a family at home. A big con is not knowing when you will be off from work as the times can drastically vary at this location. You also never know who is talking bad about you behind your back. Towards the end of my journey at TDCC gossip tremendously increased and nothing was done (manager was not always made aware, but he could definitely here the word around the office). The doctor recently started saying at Fridays meetings, if you don't like someone here or don't get along then this place is not for you go elsewhere. As well as no longer being appreciated for all the hard work that is done daily. So much work has recently been put on each individual with the sometimes, unrealistic expectations to be done by the end of the day. In order to be on the other providers good side you would have to be a brown nose and allow the provider to belittle you as he/she sees fit for his/her mood of the day ... Overall amazing place

The company is only interested in hiring medical doctors now so they can set themselves apart from other dermatology equity firms. Why? Comes down to selling company for money down the road. No long term security. The original doctors who formed Platinum are merely interested in turning around and selling the company for more money to line their pockets. The only way they can do this is to trim the fat and cut costs. What does that mean? That means decreasing staff compensation including newly graduated physicians, mid level providers, so that they can turn around and sell the company again for millions and only the original doctors involved will make millions because they are the ones who own stock. Everyone else will get decrease in compensation & have to work longer hours or see more patients and or receive for less compensation if they want to remain with Platinum. It’s big business unfortunately. They lack follow through with new hires and make promises they don’t keep. Be careful. 

Schedules are made daily, mostly the night before. Training is VERY hands on. I observed an employee of not more than a few weeks training another that was there only a day. The people with the title of "trainer" hardly ever train. The culture was family-like before corporate took over. Now they recommend not asking your coworkers about their personal lives to avoid liabilities. Some people have a stable schedule with one provider, but others do not. The hardest part was being thrown to different doctors and different offices last minute (literally morning of) with completely different tasks. The hours are supposed to be 4-10's, and some people get that, but I and many others hardly ever got our scheduled day off. Ive been told on multiple occasions if I wanted my scheduled day off I need to request a day off. There's prominent favoritism at this office. MOST of the providers are very nice though, and pleasant to work with. The pay is decent. I stayed so long because I absolutely loved my coworkers.

What is the best part of working at the company?
Receiving  discounted products and services.  Secondly your paycheck.

What is the most stressful part about working at the company?
Management is very unorganized and not well knowledged of job depends on others to do the work while she is ever hardly in the office always having to call off or states she is working from home.

What is the work environment and culture like at the company?
The tension is so thick that you could cut it with a knife everyone is walking around afraid because coworkers that tell every little thing to management in order to score points pretends to be friendly but everyone in that office except 2 or 3 or messy and evil to the core but has a smile on their face.

What is a typical day like for you at the company?
Clock in do my work communicate with the patients like all is well try to get along with everyone and to keep everyone positive help out if needed and go home at the end of the day seriously

When I first started working here it was a fun, supportive company. Leadership was great and seemed to really care. Over the past year the company went through several changes within the leadership roles, new management every few months and each one had new initiatives and more work for the practice managers. This company is only about the money and managers would get weekly sometimes daily reminders of filling schedules to bring in revenue. They allow providers to continue seeing more and more pts not caring the toll it takes on the employees from front desk to medical assistant. Patient complaints are higher than when I first started and all for same reason. Providers don’t spend enough time with them, this is because the CEO and COO are pushing providers and nagging at them to see more pts, or else. This company does not care about employees and managers are constantly asked to take on more responsibilities with no explanation. Horrible company, sad to see after knowing how it used to be. 

When I first got a job at sb skincare as a medical assistant I was so excited to learn everyday, and gain dermatology experience. This job, however, is the worst job I've ever had. The management was so poor, no one could ever answer a question point-blank because no one in management knew what was going on. Several of the medical assistants had bully-like nature, where they were directly mean and condescending, and unbearable to work with. The pay was horrible, not once did I hear about getting a raise in the seven months of working here. I overall had the worst, toxic, draining, stressful, and horrifying experience working here. The providers also treat their medical assistants quite poorly, often with a harsh. demanding, condescending tone. I felt NO room to grow here.

When it comes down to it, all they care about is money. The turnover of staff is so high. No support. Staff morale is so low. It screams corporate. It doesn't matter what kind of patient care we provide, they only care about the numbers and the money. We are understaffed and underpaid for the work we perform. The little people were made to feel as if they were just a number. There is no chance of receiving a raise or a bonus as management has been instructed by higher ups not to give us higher than 3s in our annual reviews, which affects our annual salary raise. Benefits are awful, can’t seek medical care because our deductibles are so high and again don’t make enough to pay for our visits with this horrible economy. Our quarterly bonuses were taking away and were given GLOW points , which you can’t do much with them . And management put a cap on on how much you can receive. 
The ONLY pro I have experienced is they provide is 40 hour sick time.

I want to share my experience so future applicants can make informed decisions.

During my time at this company, I was assigned to train with another MA. Unfortunately, the communication style between us was not compatible, and instead of addressing the mismatch or offering constructive support, management concluded that I “wasn’t learning fast enough.” At that point, I had actually learned most of the required tasks, but the concerns I raised about the training environment were not taken into account.

I felt that issues were not discussed openly, and challenges were not resolved through clear communication or guidance. Rather than working on solutions, the situation resulted in my termination.

While every workplace is different and others may have a better experience, I personally did not feel supported in my role. I hope this feedback helps others decide what environment is best for them.

Top Job Titles	Average Salary
Medical assistant 339 salaries reported	$22.67 per hour
Front desk coordinator 135 salaries reported	$22.07 per hour
Dermatology assistant 50 salaries reported	$22.25 per hour
Scheduler 23 salaries reported	$21.52 per hour
Skincare specialist 8 salaries reported	$23.80 per hour

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